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What We Can Serve In Vicidial Custom Development To Fit Your Business Needs?

March, 2024

kingasterisk_logo

March, 2024

What-we-can-serve-in-Vicidial-Custom-Development-to-Fit-Your-Business-Needs
30Mar
Customization VICIdial Skins

What We Can Serve In Vicidial Custom Development To Fit Your Business Needs?

There are many call centers all across the world that use the VICIDial solution and why not? Looking for VICIdial Custom Development tailored to your business needs? At KingAsterisk Technology, we specialize in VICIdial customization services to enhance your call center operations. 

Here’s what we can offer 

Missed Call Report Setup 

Our Customized VICIdial solution has a feature whereby it populates records in the object “Phone Events” every time a call attempts to ring an agent’s device but for whatever reason that agent does not answer the call. 

This allows you to monitor when your agents fail to answer a call that may or may not be answered by a different agent later on, potentially seeing everyone that call tried to ring, and in what specific way it failed to get answered.

Web-Based Calling  

Who says you need a desk phone or cell phone to make a phone call? With KingAsterisk’s AI-powered VICIdial Custom Development platform, you can make a phone call from a web browser. Agents can seamlessly call clients from a database using a user-friendly web-client interface. You can use the Chrome plugin or extension, Firefox, or any other browser. 

Abandoned Report 

An abandoned call occurs when a call is on hold while it is alerting on a queue and the caller disconnects. The caller perceives the call is on hold. You may also define an abandoned interaction as when an interaction enters an inactive state without first entering the connection state while on a queue. 

Advanced Agent Performance Report 

Advanced performance report feature showcases the performance of support agents, and can be filtered and modified to showcase additional data. Monitor agent productivity and identify areas for improvement. 

Finding areas that can be optimized is always great because it presents an opportunity to:

➡ Improve your agent’s performance

➡ Provide additional training to those that need it

➡ Improve customer satisfaction, experience, and sales

➡ Reallocate resources 

➡ Reinforce support channels 

➡ Find more cost-effective ways to solve problems

Sales History Report 

Call center Businesses typically use sales history reports to track their sales team activity, and measure how successful the sales team is at moving prospects through the funnel. On the other hand, it should contain all relevant information that you may need for future interaction with the prospect.

Auto-Dialing 

Set campaigns to auto-dial and route live calls to available agents for efficient call handling. Autodialing is a feature that automates the process of dialing phone numbers from a contact list or, often, many lists housed within a CRM or another database. The auto-dialer system automatically dials the phone numbers from the imported list of contacts. 

As per the data, implementing an autodialing system in VICIdial can escalate the talk times of agents by as much as 200–300%. 

Script Display 

To face customers in a live service environment, the support teams would need scripts to equip them in any situation. Specialists can get to scripts with fields pre-filled, similar to name and address, to improve client corporations. Intuitive call center scripting empowers agents to handle any customer query with consistent and accurate responses. 

9 out of 10 respondents aged 18-65 preferred to speak with a live service agent directly over the telephone. 

Predictive Dialing 

Utilize an adaptive dialing algorithm to predictively dial numbers and optimize agent productivity. The number of outbound calls made is based on a predictive algorithm that throttles (or “paces”) the calls so that when a call is connected to a customer a call center agent will be available to handle the call. 

An agent working without a predictive dialing may make 20-40 calls an hour (with a connect rate of less than 50%). A predictive dialing feature can make hundreds of dials per hour and improve each agent’s connect rate to near 100%. Agents can conduct 20-30 connected calls an hour.

Agent Payment Report 

Agent Payment reports in a dialer contain information about how a specific agent is performing against key metrics, such as average handle time and sales conversion percentage. Sophisticated tools also contain team level statistics so that contact center managers/supervisors and individual agents can see how their performance compares to their teammates’. 

Below are some common reports included in Agent Payment Report :

1. Attendance report

2. Average Handling Time

3. Wrap Time

4. Calls Per Hour

Multi-Server Capability

Multi-server systems include more than one server, and these provide service to the customers arriving into the customer queue(s). A multi-Server feature is a customer experience (CX) solution that integrates multiple touchpoints – including voice, text, social media and the web – making them accessible via an Internet server. Dial on a single campaign across multiple Asterisk servers or manage multiple campaigns on a single server for scalability. 

Billing Based on Rates 

If you want a clear idea of how your spending correlates with productivity in your call center, step one is calculating your Billing Based on Rates. Billing rates are the prices that a company charges for its services. VICIdial Custom Development billing structures to align with your business model. 

Here are five factors to consider for your business:

1. Employee Wages and Benefits

2. HR Expenses

3. Call Center Overhead

4. Software Subscriptions

5. Total Calls Answered by Agents

Call Transfer 

Call transfers, or call forwarding, is a process of relocating an inbound call to another phone or messaging system. Quite often, an agent encounters an issue which he thinks may be resolved better by another agent and thus he transfers the call. Transfer calls with customer data to closer/verifier on local or remote Asterisk servers for seamless customer support. Call Transfer Rate or CTR indicates the total percentage of calls transferred from one agent to another agent.

This Feature in our VICIdial Custom Development makes employees more available to provide support when they are out of the office. For example, a traveling employee can set up a call forward from a desk phone to a mobile phone to always remain in contact. This makes a company’s labor force far more mobile than if they were tethered to a desk phone.

Custom Dashboard 

At the age of high concurrency, it’s extremely important to provide insight into the detailed analysis of the call center data. Access real-time data with personalized dashboards for admin and managers. Customize your dashboards to display the exact information you need and nothing extra.

KingAsterisk Technology offers the following ways to configure your data:

  • Filter by call center(s)
  • Filter by time 
  • Filter by Activity column(s)

Custom Web Page Integration 

Custom web page Integration means building a custom software solution that is specific to your exact use case. Open custom web pages with user data from calls, tailored to each campaign’s requirements. A good example is a custom integration between your website and your backend systems, such as your enterprise resource planning (ERP) and customer relationship management (CRM) functions. At KingAsterisk, we’ve performed hundreds of custom website integrations in VICIdial Custom Development for clients across all industries.

IVR Integration 

It is an automatic system that lets the customers interact with the brand to satisfy their doubt and raise the query pertaining to the same. Businesses can automate campaigns to start with a simple IVR before directing calls to agents for personalized service. Over the years, the integration purpose of Interactive Voice Response has seen a major upsurge in a graph of implementation of technologies like Artificial Intelligence (AI) has laid the step in self-servicing technology to grade up the applications. 

Recording Reports 

Organize recordings based on users and campaigns for easy retrieval. Create reports that have meaning to your specific operations or for the supervisors that analyze the data. Your efforts are best spent making logical decisions based on the information at hand. Leave it to our team and our VICIdial Custom Development solution to build what’s best for your business.

Broadcast Dialing 

Broadcast Dialing allows you to share a pre-recorded message to your customers in an instant with a personalized touch. Reach out to customers with pre-recorded messages for effective communication. Share important alerts, updates, or information with your customers, employees, and other stakeholders within a few minutes.

Get detailed analytic reports and run A/B tests to see which message brings in more engagement from callers.

  • Scalable to as many numbers of calls as per your business requirements
  • Conduct product and services survey
  • Cost-effective and transparent billing.
  • No long-term contracts required.
  • Schedule voice broadcast campaigns when customers are likely to pick your calls.
  • Improve the response rate as compared to conventional media and marketing channels such as print, email, text messages, and many others.

Customized Inbound/Outbound Reports 

Separate reports for inbound and outbound calling software calls for focused analysis. Inbound/Outbound call summary reports will also allow you to split contact volumes between different agents and groups, which can be useful when reviewing your resource planning success across different departments within the contact center. 

Call Parking  

Call parking is a business phone system feature that allows you to put a call on hold, so that another person can pick it up on a different phone. Park customers with VICIdial Custom Development music per campaign for a professional call experience. This works well for companies or departments with shared calling responsibilities, as it better distributes calls based on availability.

For the caller, being parked is the same experience as being on hold (though someone usually answers them more quickly than being on traditional hold). Plus, the original caller’s line will continue to ring periodically if no one picks up the parked call.

Agent Layout Customization 

A VICIdial Custom Development Agent Layout also allows your agents to send emails and Short Message Services (SMSes) even when they are not on a call. Tailor agent interfaces to match your workflow requirements.

Some of the features of a customized Agent Layouts are as follows:

  • Ticketing

Enables agents to record, track, collaborate on, and resolve customer issues.

  • Scripts  
  • list
  • Guides agents through a variety of customer interactions, such as onboarding, account servicing, support, and sales.

Trackdrive Integration 

TrackDrive is an ideal platform for efficient call tracking and leads to call automation. The platform empowers all inbound and outbound calls concerning prompts guarantee that clients make the most out of them. Businesses can integrate Trackdrive for efficient call posting. 

Voicemail Handling 

Voicemails help your customers record messages for agents when they come across long wait times or their direct calls to agents are unanswered. Send dropped calls to voicemail boxes, queues, or extensions per campaign when agents are unavailable.

You can redirect the caller to record a voicemail for the agent when an incoming call reaches the voice queue and the queue is in one of the following conditions:

  • Exceeds a defined number of calls that are waiting in the queue
  • The call comes during the after hours of the call center operations
  • Exceeds the estimated wait time

CRM Integration 

It’s the process of connecting either your product or your internal application(s) with a CRM system, typically via their APIs. Once connected in VICIdial setup, data can easily stay in sync across the systems. Integrate CRM systems via API for streamlined data management.

CRM API integration can either be connecting your product with clients’ CRM systems or connecting your own CRM system with another application your organization uses (e.g. your marketing automation platform) 

Outbound CallerID  

Set outbound CallerID per campaign or per list to personalize caller information. Once your Caller ID is activated, you can screen known, unknown, or unwanted calls. Avoid guesswork by getting the best caller ID service for your business. Increase your team’s efficiency when you activate your phone system’s Caller ID. 

Callback Scheduling 

Schedule callbacks with customers as either any-agent or agent-specific for efficient follow-up. Typically this is done when the call center wait times exceed pre-defined thresholds (e.g. 10 minutes). The Scheduled Callback technology will then auto dial the customer (as an outbound call) at the requested time window subject to agent availability.

Scheduled Callback choices typically include:

  • As soon as the next agent is available
  • Today PM
  • Tomorrow AM
  • Specific time intervals e.g. between 3.00pm and 3.30, 3.30 and 4.00pm or between 4.oopm and 5.00pm.

Manual Dial Mode 

With the help of a manual dial mode in our VICIdial Custom Development solution, a call center representative dials a number from the preloaded list or by dialing manually. Preview leads before dialing in manual dial mode for better call handling. Sales employees must analyze a large amount of information before dialing a lead, prospect, or client. On the other end, power dialing is employed when agents need to contact larger databases in less time. 

Conclusion 

Our experts at KingAsterisk Technology know the intuitive settings and configuration and that’s why taking our help in setting up this call center solution will result in better ROI. For more information about VICIdial Custom Development services, contact our team. We provide a free demo on Custom Product Development as well so you have a proper insight for your business. Reach out to us today!

By
March 30, 2024
Telecom Exploring- Navigating the Latest Innovations of 2024.
27Mar
Communication solution

Telecom Exploring- Navigating the Latest Innovations of 2024

The Global Telecommunication Market is projected to reach a value of USD 2652.5 Billion by 2030 at a CAGR (Compound Annual Growth Rate) of 5.3% between 2023 and 2030.

Can you see how huge the data is? That is the reason we, at KingAsterisk, are excited to present our Dialer Solutions in 2024. These are an ideal mix of usefulness and aesthetics that is leaving our clients charmed and fulfilled. 

Drained clients were also enthusiastically looking for a much needed refresher in their telecom Solutions. Enter Dialer 2024, swooping in to save the day with its sleek design and unparalleled performance. Gone are the days of settling for mediocrity now. Our clients now revel in the seamless experience provided by our unique technology.

Technology-driven Digital Transformations: AI and Automation: 

Artificial intelligence is set to emerge as a cornerstone. It will seamlessly integrate into core operations to elevate network performance, customize customer interactions, and instigate self-healing capabilities within the infrastructure. And we all will witness this happening in 2024. A shift with chatbots evolving into highly sophisticated entities, network management gaining autonomy, and fraud detection undergoing a revolutionary makeover. 

Imagine a market where issues are preemptively identified before they surface. Tickets are generated automatically using intricate network and user behavioral data, and customer experience takes center stage in the industry narrative. 2024 promises a telecom revolution with telecom digital transformation. Innovation converges with AI, steering the industry toward unparalleled efficiency and unparalleled customer engagement. And honestly, we all tech savyy people are waiting for this.

Cloud Computing – Powering the Digital Age

According to MarketsandMarkets, “The Global Telecom Cloud Market is estimated to reach $32.5 billion by 2027, growing at a CAGR of 23.1%”. 

Today, telecom companies can easily ditch bulky hardware setups and on-premise servers. The Cloud enables them to manage their entire network through a virtual dashboard. And KingAsterisk Technology is providing an effective call center dialer solution which can be customized as per needs and wants. Operators can quickly adapt to the cloud contact centers changing market conditions and even experiment with new services or business models to stay competitive in the market. As per Juniper Research, “Telecom IT spending on cloud is expected to reach 26% by 2024, up from 18% in 2022.”

Unified Communications (UC) Integration 

Unified Communications (UC) emerges as a guiding light in the telecom industry. It is used mostly for the seamless integration of VoIP with messaging and collaboration tools. This intermingling makes a unified platform, eradicating communication storehouses inside associations.

The outcome is increased team efficiency and an exchange of information and thoughts. With the support of wholesale voice termination, this integration becomes not just a technological upgrade but a strategic move in creating a unified, efficient, and interconnected communication ecosystem. 

The integration of Unified Communications isn’t just a technological upgrade; it’s a cultural evolution in how businesses approach collaboration. 

Simplified Networks For Better Customer Experience (CX) 

As the adoption of SD-WAN and SASE continues to fuel global expansion for enterprises, automation, AI and cost optimization will drive network simplification for better CX. Demand for end-to-end security for remote and Modern Contact Centers access encourages providers to support SASE, SD-WAN, wireless WAN and platform-based managed network services with enhanced broadband offerings in a hybrid cloud environment. With developments in virtual/cloud network functions, this year will bring about the perfect fusion of security, network as a service (NaaS), decentralized edge networking and AI. 

Rise of WebRTC

WebRTC, or Web Real-Time Communication, enables real-time communication directly within web browsers without additional plugins. WebRTC enables users to initiate voice and video communication directly from their web browsers, streamlining the user experience by removing the need for additional downloads or installations. It embedded communication abilities straightforwardly into sites and applications. Throat this  it enhances customer engagement, which is particularly useful in customer service and e-commerce environments.

Evolving the Superior Customer Experience: Super Apps 

The future looks towards the era of “super apps,” where social media, self-care, banking, e-commerce, and messaging seamlessly converge under the auspices of telecommunication providers. Picture a digital ecosystem where telcos orchestrate an integrated suite of services, offering a one-stop-shop for users’ multifaceted needs. 

Decentralizing the Network Through Edge Computing

Edge computing, the practice of processing data closer to the source rather than relying on centralized cloud servers, is another telecom trend that will gain momentum in 2024. 

Every telecom company’s network has “blind spots” or areas where they don’t have the strongest coverage. To remain important and to keep on extending their organization, they’ll have to work with accomplices to fill those gaps. The companies that build strong dialer software partnerships will come out on top in 2024.

Low-code/no-code Revolution

Revolutionizing the operational dynamics of telecommunications companies, agile development platforms equipped with low-code or no-code programming capabilities are poised to redefine efficiency and innovation in the industry. The ability to make real-time adjustments to customer journeys and implement on-demand updates to mobile applications and web portals, all without requiring intricate code changes, stands as pivotal.

Internet of Things (IoT) – A Connected Future

There was a time when IoT was a huge buzz, however today, it has become an amazing reality. We are surrounded by everything ‘smart’ – from smart homes and wearables to connected cars and even industrial sensors. Moreover, it is not only about the amount of data traffic but also the diversity of the data that networks need to support. 

Telecom Operators are investing in network infrastructure by deploying LPWANs i.e. Low-Power Wide-Area Networks to cater to the diverse requirements of IoT applications.

Network Slicing for Diverse Services

Network slicing is a technology in call center solution that allows telecom companies like Telstra to carve up our network into separate, secure “slices,” that can be finely tuned to suit the needs of many customers and customer applications. Some of the key reasons are the rigidness of the traditional networks, the rising complexities of the networks, the need for rapid services, etc. These slices can be tailored to provide even more secure and reliable network experience, and in 2024, we can expect network slicing to become more prevalent. 

5G Takes the Center Stage: Mainstream Adoption

A surge in widespread adoption is on the horizon, unfurling the gateway for the integration of next-generation applications such as autonomous vehicles, immersive VR/AR experiences, and the realization of smart cities. The time taken while sending and receiving data over the internet i.e. Latency is also near-instantaneous. Users can experience real-time responsiveness with latency as low as 1 millisecond. 

Compared to 4G, it can connect 100 times more devices per unit area. So, in a crowded area like a stadium where everyone’s streaming, gaming, calling, and whatnot, 5G ensures smooth connectivity. The 5G chips away at higher recurrence teams and high level radio wire innovations. For the telecom organizations, it’s positively a boon.

Personalized Security

In the past, cyber threats were typically one dimensional. However, “blended” cyber threats are becoming increasingly commonplace and often target multiple touch points across the business. 

Cyberattacks are on the rise! 2,814 incidents and over 8 billion breached records globally in 2023, according to IT Governance.

Continuing to Support Hybrid Work and Remote Connectivity

The global shift towards hybrid work models and remote connectivity, accelerated by the COVID-19 pandemic, will continue to influence telecom trends in 2024. The interest for dependable, rapid speed and consistent availability will continue as remote work and digital coordinated effort become vital to current workplaces.

But what sets Dialer 2024 apart? 

It’s not just about looks – although its sleek interface certainly catches the eye. From upgraded call management elements to UIs, Dialer 2024 transforms communicating successfully in the advanced age.

If we explore the growth curve of the telecom industry, technologies like 5G and beyond and the Internet of Things (IoT) are expected to increase the number of subscriptions to 2.8 billion by the close of 2023 (as per the Ericsson Mobility Report). Additionally, the rise of massive IoT devices and connections is set to beat 20 billion by the end of 2023.

Conclusion 

It’s clear that Dialer 2024 is leading the way. As we look ahead to the next 12-18 months, clear pressures will define the telecoms industry. This will be driven by top cloud communication trends by big businesses and consumer requests. As a “Technology First” company and a pioneer in offering smart product engineering. A portion of our skill are quality designing, UI/UX, DevOps, and more administrations to capacity, computing, organizing spaces,etc. But don’t just take our word for it – our clients speak for themselves. 

Overwhelmingly, they express their satisfaction and delight with the new functionality and look of Dialer 2024. Kingasterisk Technology can assist telecom with adjusting suppliers in making dependable and elite execution with latest arrangements. Read our other blogs and if you still have any doubts please reach out to us. We are eager to hear from you! 

By
March 27, 2024
Budget-Friendly-Solutions-Step-by-Step-Setup-of-VICIdial-Without-Any-Installation-Costs
20Mar
Vicidial Solutions

Budget-Friendly Solutions- Step-by-Step Setup of VICIdial Without Any Installation Costs

Leveraging open-source solutions can be a game-changer. VICIdial Solution stands tall as a prime example of this. As freeware it appeals to many companies that are looking for a cheap solution. However, the technical know-how and time needed to install and set it up and provide a stable platform should not be underestimated. A big reason behind VICIdial’s widespread usage? It’s “free” to use. 

A thriving developer community, KingAsterisk Technology gives users access to over 2,000 features–including VoIP voice calling, email, and website chat. All this without breaking the bank and without bearing any installation costs. 

“If a VICIdial system is set up and managed properly, it can be extremely reliable.”

  • VICIdial group, June 2021 

Why VICIdial Stands Out

It is an open source, enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world. It has no per-user license fees and is completely free for anyone to use. It isn’t simply your ordinary call center programming; it’s an exhaustive solution loaded with features. Also it is custom fitted to meet assorted business needs in all enterprises. The board is open in 16 one of a kind languages. 

From predictive dialing to CRM integration, it covers all bases seamlessly. It ensures an optimized inbound and outbound call management. Filter, Sort, Track and Manage contacts easily. Never miss a Follow-up in future. It is appropriate for businesses like hotels, tour operators, etc. that deal with international customers. It is scalable and so is appropriate for rapidly growing businesses.

The Vicidial can have

➡ Automatic call distribution (ACD) system, requires deep configuration by the support team for payment.

➡ Outbound and inbound calls, billable configuration.

➡ Predictive dialing.

➡ Scheduling of calls in case of proper customization.

➡ Callbacks, yet not automatically

Scaling the number of seats, 

➡ The capacity to call an ID. 

VICIdial allows agents to handle blended inbound and outbound calls as well as predictive and manual outbound list dialing and can also handle inbound emails and website customer chat sessions all within the same agent screen. It is the ideal one if you are exploring call center software for free. You must first evaluate the needs of the business and choose one that matches your requirements. 

VICIdial is one of the most popular open-source contact center solutions in the world with customer sales reaching up to 14,000 installations. 

What is Vicibox?

ViciBox is a pre-installed software package that includes Vicidial. Which makes it easier for users to get started with their call center operations. 

ViciBox includes a pre-configured version of the Linux operating system. Some examples are CRM systems, softphones, and reporting tools. 

With ViciBox, users can quickly and easily set up a complete call center solution without having to manually install and configure each software component individually. 

Step-by-Step Setup Guide Of VICIdial Installation

ViciBox is available only in a 64-bit architecture. Any modern CPU relinquished after 2004 should not have any issues installing or running ViciBox. You can set up a remote team of support executives, manage calls from customers and prospects on-the-go, and efficiently manage inbound and outbound business calls.

Engage With KingAsterisk

First start your VICIdial journey by reaching out to KingAsterisk Technology. Our group of specialists gives free setup arrangement, establishment, and design administrations. 

Requirements Assessment

Before diving into the setup process, our experts conduct a thorough assessment of your requirements. They will even go an extra step to suggest to you what all things you should be having according to your venture. Whether you need a multi-channel communication platform or real-time analytics. 

Server Setup 

With the requirements in mind, we proceed to set up Custom VICIdial on your servers. Our group handles everything from server provisioning to programming establishment, guaranteeing a consistent change. 

Installation 

The standard ‘root’ password is ‘vicidial’ on all installation media. You can simply type ‘root’ at the Login prompt and ‘vicidial’ at the Password prompt.

Configuration Customization

Market is becoming more and more unique and personalized these days. No two businesses are alike, and its flexibility shines through in its theme customization capabilities. We tailor the setup to adjust with your special work processes and inclinations. Nothing better than having your own set of solutions which your agents prefer to have. 

Integration With CRM

Seamlessly integrate it with your CRM system to streamline operations and enhance customer engagement. So you don’t miss out on any data when required. Your team will have all kinds of information ready at any point of given time.

Client Interaction Story

Imagine a bustling call center grappling with the challenge of outdated software and skyrocketing operational costs. Yes, this happened recently. That’s where KingAsterisk stepped in to save the day of that business. Supporting productivity and cutting expenses by 30%. Now, agents can work from any system and if you support a remote work model this model works amazingly well. Their team was more than happy from our work ethic and support services.  

With Vicidial solutions, you can easily scale your call center up or down based on your business needs. This means you can quickly add or remove agents as your call volume changes, without needing to worry about managing your own server hardware.

Important Notes

This isn’t just a cost-effective solution but it’s a catalyst for any kind of business transformation. With KingAsterisk by your side, setup costs become a thing of the past. 

How organizations are utilizing VICIdial

First, you can download and install and use it completely 100% free, no strings attached. Third, the reporting is all one 1 screen, there are many reports, inbound, outbound, carrier reports, etc. 

Fourth, they have a user forum where, and I kid you not, you can post a question or an issue you are having, and either a VICIdial expert or one of the other many experts on the forum will respond to your question usually within an hour or two, always that same day. You can optically discern a minute list of how organizations are utilizing it daily to get business done.

➡ Customer service calls for small to medium size businesses.

➡ Hospital patients post-checkout survey.

➡ Broadcasting to members of an organization.

➡ Doctor’s office patient contact management: Incoming/Outgoing calls and email.

➡ Schools use broadcast messages and parent response IVRs.

➡ ️ Emergency response call center which operates 24/7.

➡ ️ Phone call logging and call redirection for lead management company (10,000+ Direct Inward Dialing).

➡ Bank customer service call center.

Conclusion

When we first installed it, we used an old desktop and turned it into a VICIdial server. The hardware requirements are low. And maybe most importantly, it is constantly evolving. This really happened at King Asterisk Technology. New revisions come out regularly, and new versions of the installer VICIbox are produced regularly, and they are new features constantly, and the program keeps getting better and better!

VICIdial is everything you always wanted in a predictive dialer or software dialing solution, and it is absolutely free of charge! Your call center activity requires a proactive, versatile, start to finish solution for screen and management with all cycles. 

And we all know that time is money and it’s a luxury to waste a time when you need to earn money. A large number of agents are just waiting for a call or contact with customers, yet they can’t because of software outages. This software is one of the most challenging software niches for developers.

With KingAsterisk’s expert guidance, setting up VICIdial cost becomes a breeze, allowing businesses to unlock unparalleled efficiency without incurring any installation costs. Investing in a free call center software system helps businesses streamline the high volume of incoming calls. As the calls are routed over the internet, businesses can reach out to international leads and prospects at lower costs. 

That’s how we have won and continue to maintain the faith that 12,000+ companies bestow upon us for their business calls management. With 24/7 live operator call center solutions, we’re able to engage your customers as your single customer service hub.KingAsterisk Technology Free Plan is best for call centers that need to integrate their existing business phone system into a flexible, feature-rich marketing and CRM platform. It shortens the buying cycle and automates minor support and sales tasks. 

By
March 20, 2024
Boosting-Sales-Performance-The-Role-of-Avtar-Dialer-Software-in-Lead-Management
18Mar
Avatar Dialer

Boosting Sales Performance The Role of Avatar Dialer Software in Lead Management

It is clear that the prime goal of every business is profit maximization yet this cannot be attained amidst high costs incurred. Therefore, installing Avatar Dialer software will usher you into providing self-service systems to customers hence a reduction in the number of agents. Looks like you are fascinated to know more about how it engages with your work and integrates with your business. Some more steps by your side will clear all your points!

 Avatar Dialer Software: How It Works

Let me introduce you first about Avatar Dialler, it is an automated dialer for outbound dialing which dials maximum numbers with the prediction of availability of agents and customers. Imagine having a virtual assistant to handle your outbound calls seamlessly. With American and British pre-recorded accent voices to offer the best tone with fresh voice quality to your customers. 

Our Avatar integrates with your dialer and your agent operates it directly from the agent screen. Your agents listen to the customer and play pre-recorded quality and best sounds on each customer query. That’s precisely what our Avatar Dialer Software offers. 

Automatic Dialing

Our Avatar Dialer automatically dials multiple numbers simultaneously, allowing your team to reach more prospects in less time.

Personalized Avatar Interaction

With our avatar-based technology, each call feels personalized as if your agents are speaking directly to the customer.

Scalability

Whether you have a team of 10 or 100 agents, our software is scalable to meet your evolving business needs. 

Customer Interaction: Meeting Unique Requirements

A specific inquiry from a potential customer brought to our attention the significance of personalized lead management solutions recently.

“Hello, I’m interested in the avatar-based dialer, I want to know how it works, 40 people, 300 channels,” the client inquired, seeking clarity on our Avatar Dialer Software and its capabilities.

Understanding their particular necessities, we guaranteed them of a custom fitted solution. This is the way we tended to their interests and gave a customized offering:

Understanding the Need

Our initial conversation revolved around grasping the client’s requirements comprehensively. Our team listened mindfully to their interests and goals. 

Creating the Solution

We reassured them that our avatar dialer software could support between 300 and 400 channels and accommodate fifty users. Our group was attempting best in custom product development to outperform their underlying assumptions.

Scalability and Flexibility 

Recognizing the dynamic nature of their business, we emphasized the scalability of our solution. We promised the client that they could easily scale up their operations as their business grew by offering to set up a cluster of servers. That as well, with next to no disturbances.

Customization for Enhanced User Experience 

In addition to addressing technical specifications, we focused on enhancing the user experience for their agents. Our team proposed a custom-modified GUI (Graphical User Interface) that would be familiar to their agents.

Advantages of Avatar Dialer Technology

Most companies waste roughly 30% to 50% of their sales budgets on inefficient processes, leading to productivity shortfalls, lost opportunities, inefficient sales prospecting and revenue leakage. 

Accent Free Agents

Hiring good accent staff is one of the biggest issues in the call center industry. Most people don’t find it as a career job and they tend to be in call centers. With Avatar dialer, You don’t need a staff with a very good accent.

Less Trained Required

With Avatar dialer you don’t need to train your agents much about the products, different questions and how to memorize their answers. Sometimes they find it hard when there is something more detail involved Like Product details and packages etc.

Relaxed Agents

With a predictive dialer, An agents normally take more than 400 calls in a shift. When Agents repeat the same sentences everyday more than 400 times, it really makes them tired, If they have pre-recorded messages for all the welcome, detailed and leaving messages. It will give them some time to relax and they will enjoy doing the job and it will increase the productivity

Key Features of Avatar Dialer Software

Sound-based Dialer Solutions 

Delivering crystal-clear voice quality for a seamless communication experience.

AI-Powered Avatar Dialer 

Harnessing the power of artificial intelligence for intelligent call handling and decision-making.

Voice Simulation Dialer 

Mimicking natural speech patterns for authentic customer interactions.

Conclusion: Transforming Sales Performance with Avatar Dialer Software

Use of Avatar software relieves service agents of the burden to talk on phone for hours. In fact it is the best telemarketing software. In the competitive world of sales, every interaction counts. Not all the time, your Agent can speak in same tone, Everytime when they start their day at call center, They speak fresh, they speak with confidence , but sometime they are feeling low , sometime they are tired and when ending the day and have no sale, they even don’t feel like speaking. 

Avatar technology can transform mediocre agents into pros. For most telemarketing and lead generation efforts, customer engagement can also be attained through a strategic effort involving technology and a particular set of software. With the right use of this software and proper management, brands could eventually achieve the stellar results they always aimed for. With a gateway to enhanced communication, KingAsterisk, Avatar Dialer Software, you can upgrade your lead management strategy and drive superior sales performance. Contact our team today to get a free demo and understand everything. 

By
March 18, 2024
How-Open-Source-VoIP-Billing-Software-Can-Revolutionize-Your-Business-Communications.
15Mar
VoIP solutions

How Open Source VoIP Billing Software Can Revolutionize Your Business Communications

Want to know one of the quickest ways to boost your profitability? Just look at how you’re billing your customers. 

Managing billing efficiently can be a daunting task without the right tools in place.  A business phone system and communication service are one of the widespread businesses in the SIP based communication and collaboration industry, which is run using either a multi tenant IP PBX solution or a class 5 Softswitch solution. This is where Open Source VoIP Billing Software comes into play. Let’s understand the major areas that are influenced and augmented by this business with a VoIP billing solution.

What Is An Open Source VoIP Billing Software?

This Billing Software is a particular arrangement intended to deal with the intricacies of billing and invoicing in VoIP-based communication frameworks. Whether you’re a small startup or a large enterprise, Open Source VoIP Billing Software can significantly improve the efficiency of your business operations.

Client Success Story: A Tailored Solution for VoIP Billing

As of late, we had the joy of working with a specific client who required billing modules for their framework. After understanding their necessities, our team went to work, utilizing our skill in Open Source VoIP Development. We recognized that a one-size-fits-all approach wouldn’t do the trick, so we took an alternate course. 

Our client’s particular requirements called for changes to the well known A2billing software. They needed it customized to their custom flow and incorporation of their API. The customized billing modules flawlessly integrated into their VoIP system. 

With the modified solution set up, they encountered smoother tasks, further enhanced billing precision, and eventually, improved consumer loyalty. 

By the end of 2024, the VoIP market will reach an estimated $194.5 market growth.

Choosing the Right VoIP Billing Software

With a plethora of options available in the market, choosing the right billing Software can be overwhelming. 

Features 

The first step is determining which Open Source VoIP Billing Software features your business needs for everyday communication. Most VoIP providers today offer long lists of features. Evaluate the features and functionalities offered by different software solutions, such as real-time billing, reporting capabilities, and support for multiple payment gateways. You can start to explore VoIP functions by taking a look at this list of the most popular features for small businesses today. 

Determine your budget 

How much are you willing to spend per month on your VoIP system? Luckily, with VoIP vs. a landline phone system, pricing is flexible. When choosing a Open Source VoIP Billing Software provider, most businesses can easily find a plan that fits their business budget. 

The pricing today ranges from just $20 per user to $200 per user. But keep in mind that typically, the more you pay per user, the more robust communication features you’ll get. Pricing also depends on whether you are investing in a hosted system or using a simple cloud based system to Install Asterisk for Powerful VoIP Solutions.

When budgeting, your main factors to keep in mind will be the steps you’ve already read about above – the type of phone system, needed features, and number of users. Remember that you may likewise have to plan for equipment, for example, work area telephones, headsets, etc. depending on your needs. 

Scalability 

Open Source VoIP Billing Software that are available as an open source platform are developed by multiple skilled VoIP developers and intelligent brains. Thus, this type of solution gets built with a highly scalable architecture. Guarantee that the product can scale close to your business development without compromising execution or usefulness.

Integration with OTT VoIP International Calling Apps

Are you looking for provisioning, customer management, and billing solutions for your Over-the-Top (OTT) VoIP international calling app? 

Our open source VoiP billing software is the perfect fit for businesses utilizing apps like Acrobits Softphone for their communication needs.

Why Choose Acrobits Softphones?

Acrobits Softphone is a leading VoIP solution application. It is widely known for its user-friendly interface and advanced features. One standout feature of this solution is its in-app browser. The software permits clients to deal with their records while never leaving the application. This upgrades client experience and guarantees accommodation for your clients. 

Our open source VoIP Billing software Solution is intended to incorporate flawlessly with Acrobits Softphone, giving an extensive solution for provisioning, customer management, and billing. 

How Our Solution Meets Your Requirements

By integrating our billing software with Acrobits Softphone, you can enjoy the following benefits:

Improved Accuracy and Error Reduction

Manual billing processes are prone to human errors, leading to billing discrepancies and customer dissatisfaction. Automated billing eliminates these errors by precisely tracking usage and applying predefined tariff rates. As a result, invoices are accurate, and billing disputes are significantly reduced.

In-App Billing 

Leverage the in-app browser feature of Acrobits Softphone to offer users convenient access to their billing information and payment options directly within the application. And because your entire process is automated and more accurate, you can prevent the revenue leakage that results from billing mistakes or delays.

Customization 

This software provides businesses with the flexibility to tailor billing processes to their unique requirements. Tailor our billing solution to meet your specific requirements, ensuring a personalized experience for your business and customers. 

Conclusion 

Ready to integrate our VoIP Billing Software with Acrobits Softphone and take your OTT VoIP international calling app to the next level? Have inquiries concerning Open Source VoIP Billing Software? Reach us at KingAsterisk Technology today to plan a consultation. 

By
March 15, 2024
Top 10 Tips for Selecting Outbound Calling Software.
12Mar
Outbound Call Center

Top 10 Tips for Selecting Outbound Calling Software

Have you ever wondered what makes those phone conversations so smooth and effortless? 

Outbound calling software plays a vital part in driving sales, creating leads, and sustaining client connections. With numerous options available in the market, selecting the right outbound calling software can be a daunting task. Without the right software, your calls will be unproductive, chaotic, and possibly even costly. 

Define Your Requirements Clearly

Before diving into the outbound calling software options, take a moment to clearly define your requirements. Consider factors such as the size of your team, target audience, desired features, and budget constraints. 

What are your goals? What features do you require? Do you need call recording, real-time analytics, call scripting or call routing? What is your budget? 

Research Extensively

Don’t settle for the first outbound calling software that comes your way. There are many outbound calling software vendors in the market, each with their own set of features and pricing plans. You need to investigate various choices, read audits, and look at highlights and features. Search for programming that offers extensive sales solutions, predictive dialer frameworks, and outreach to increase innovation.

Search for merchants like KingAsterisk Technology, with a decent reputation and a history of progress. Make sure the software you choose can accommodate your future needs.

Evaluate Integration Capabilities

Another factor to consider is the integration capabilities of the telecalling software. Integration is key to expanding the productivity of your outbound calling software. Pick a solution that consistently integrates with your current CRM development framework. Plus it should also be connected to the lead generation platforms, and campaign management softwares. The last thing you can afford is a disconnect, which will lead to frustration and a lack of communication.

Assess Scalability

Customers are also taking help from the agents to reach their final decision, and because of that more customers are speaking with the agents for consultation. This has led to a voluminous increase in the number of calls. As your business grows, so should your outbound calling software. 

Consider User-Friendliness

Most call center software, after the planning and analysis undertaken by the business, takes no longer than a few hours to go live. Some go live within a few minutes. Complex software can thwart efficiency and baffle clients. You want to guarantee that your call center has the best client care of all time. 

Another fundamental component is ease of use. Although some training and support may be required, the software should be user-friendly and intuitive. Prioritize user-friendliness when selecting outbound calling software to ensure easy adoption and minimal training requirements for your team.

Ensure Compliance with Regulations

Make sure the call center software you choose uses top notch encryption and the latest in security measures to keep your data safe. Compliance With guidelines, for example, TCPA and GDPR is non-debatable. Pick programming that integrates powerful compliance features to stay away from lawful inconveniences and safeguard your brand notoriety.

One more important thing that we suggest to all the businesses is, before signing up, read the terms and conditions of the software carefully. It’s critical to peruse the fine print and seek clarification on some pressing issues assuming that you’re uncertain about anything.

Look for Analytics and Reporting Features

Online customer reviews might tell you how good or bad some software is, but they might not tell you too much about the software’s different features. Information driven experiences are significant for streamlining your outbound calling system. If you end up getting software that doesn’t have the right features, you will find that it won’t do much to help the efficiency of a call center.

Test for Reliability and Call Quality

Reliability and call quality are paramount for successful outbound calling campaigns. Prior to settling on a choice, test the product’s dependability by booking demo calls and surveying call quality to guarantee completely clear communication with possibilities. 

Seek Responsive Customer Support

Inevitably, you’ll encounter challenges or have questions while using outbound calling software. Prioritize vendors that offer responsive customer support to address any issues promptly and keep your operations running smoothly.

Consider Return on Investment (ROI)

Last but not least, consider the return on investment (ROI) potential of the outbound calling software. Consider pricing and take advantage of free trials to test the software before committing

Client Interaction  

During a recent client interaction, we helped a growing sales team identify their specific needs. We provided them with a tailored outbound calling software solution. By understanding their prerequisites and financial plan imperatives, we directed them towards a versatile platform that incorporated flawlessly with their current CRM framework. It resulted in a significant boost in productivity and sales revenue.

In Conclusion

Did You know? The United States will hold the largest market of Outbound calling Software by 2032, with a growth rate of 9% CAGR. 

Selecting the right outbound calling software is a critical decision that can impact the success of your sales efforts. You should always make sure to check the online customer reviews as well as the features of different types of call center software. 

Are you ready to take your outbound calling strategy to the next level? Contact KingAsterisk Technology today for a demo of our extensive set-up of inbound to outbound calling software, custom-made to your one of a kind business needs. Unlock the full potential of your sales team and watch your business soar to new heights!

By
March 12, 2024
Securing Call Center Contracts A Step-by-Step Guide to Success
09Mar
Call Center Software

A Complete Guide to Starting Your Call center Business

A call center has to work more efficiently since everything is happening in real-time, and there’s not always time to mull over an answer. This complete guide by the experts at KingAsterisk Technology will equip you with the knowledge and strategies needed for call center business. We’ve separated the cycle into a couple of basic advances, so you’ll be ready in a matter of seconds.

Customer Service Solutions

Determining the main goal(s) of your call center will help you decide which type of call center will best fit your business plan.

Are you cold calling potential customers with telesales offers? Or are you more focused on resolving customer issues? 

Inbound Call Management 

Inbound call centers receive incoming calls and are generally run by customer support teams. 

This type of call center is generally ideal for:

  • Product and/or tech support
  • Payment and order processing
  • Upgrade and renewal inquiries

Streamline your operations by efficiently managing incoming calls with advanced inbound call management systems.

Outbound Calling Strategies 

Outbound call centers make outgoing calls to people. They’re generally run by sales teams that want to sell a product or service or compile market data that is in-line with larger business ideas.

This type of call center business is generally ideal for:

  • Appointment setting
  • Lead generation
  • Telemarketing
  • Telesales
  • Market research

Maximize outreach efforts and increase sales with proven outbound calling strategies tailored to your target audience.

There’s also the option of utilizing a hybrid call center that provides Customer Support Software 

According to a study, 59% of consumers favor traditional phone calls to reach a customer support representative. 

Invest in cutting-edge customer support call center dialer software to streamline interactions. It provides personalized assistance to every caller.

Both inbound and outbound calling. Some companies prefer a hybrid model, so they can create a consistent customer experience from one call center.

Modern Solutions: Remote Call Center Business Management

Did you know? 

Implementing cloud-based call center solutions can reduce infrastructure costs by up to 50%, allowing you to allocate resources more efficiently.

Virtual call centers are cloud-based with no physical facilities. Team members work remotely and can be anywhere in the world as long as they have a stable Internet connection. Embrace this pattern to open new doors and tap into a worldwide ability pool.

Some of the benefits of a virtual call center include 

☑  Having access to the most qualified candidates from around the world. The best candidates don’t always come from your own country. It will in general be vital to see worldwide up-and-comers with better understanding. 

☑  Having employees in different time zones for flexible call center hours. Your customers can rest easy knowing they don’t have to sneak out at lunch to make a support call; they can make the call whenever they have time.

☑  Saving money on facilities and investing more in call center business software and employee salaries. 

Call Center Performance Metrics

Automatic real-time and historical call center analytics, alongside shareable reports, simplify the process. Managers should also monitor phone calls, coach agents in real-time via call whisper, and review call recordings and transcriptions to evaluate the current quality of customer service and support. Enable real-time call flow editing and scheduling adjustments to instantly respond to sudden changes in call volume.

How to start a call center Business

Wondering how to open a call center? Follow these steps: 

  • Determine the goal(s)
  • Decide on a budget
  • Identify your call center type
  • Build your team
  • Train your employees
  • Find the right software and tools
  • Invest in culture

Client Interaction: A Real-Life Scenario

A client approached us recently seeking assistance with a complex issue. By carrying out a couple of client service softwares into their framework, our team settled the issue. It left the client as well as their customer base impressed with the level of service provided. It was a win-win situation for all of us. 

Conclusion 

Even in the age of emails, texts, and DMs, sometimes talking to a real human solves the problem fastest. Ready to start setting up a call center business?  Taking advantage of the right call center technology will get your call center on the right track, allowing you to focus on the aspects that need the most attention. 

You’ll need to plan it carefully, hire the right people and use the right tools to keep things running smoothly. Kingasterisk Technology gives top-class custom product development and cloud calling software for customer support and outreach groups. You can build a global presence with a call center business.  

By
March 9, 2024
What-Is-Multi-Tenant-IP-PBX-Software
07Mar
Multi-Tenant Call Center Solutions

What Is Multi-Tenant IP PBX Software?

Whether small, medium, or large, any business requires a reliable communication system. One such solution that has gotten some forward movement lately is Multi-Tenant IP PBX Software. It is presently being utilized but not limited to, in several nations across the world. 

Understanding Multi-Tenant IP PBX Software

Multi-Tenant IP PBX Software, also known as hosted PBX solutions for multiple tenants, is a cloud-based communication system. It enables businesses to efficiently manage their phone systems across multiple locations or departments. 

Unlike traditional PBX systems, which require physical hardware and complex setups, multi-tenant IP PBX software operates entirely in the cloud. It also provides omni channel communication so that you never miss an opportunity to connect with your customers. 

Cloud-based PBX software for businesses 

When we talk about “the cloud”, we usually mean cloud computing . This is a part of innovation where a foundation is fabricated utilizing application based programming that keeps up with information in various servers spread out through various areas. 

Cloud telephone systems offer a support that permits endeavor grade communication to be facilitated in the cloud as opposed to depending on-premises telephones. All businesses need to do today is to subscribe to our cloud-based telephone solution. We provide the same services as traditional vendors plus advanced features and added benefits. 

Advanced communications for multiple organizations 

Consolidate your communication channels into a single platform, allowing seamless collaboration and integration across multiple organizations. KingAsterisk presents a custom IP PBX solution that offers a variety of features such as:

☑ Call Return and Routing

☑ Group Call Pickup

☑ Auto-Provisioning

☑ Multi-Level Interactive Voice Response

☑ Configurable Routing Rules

☑ Caller ID / Restricted Caller ID

☑ Selective Acceptance

☑ Queue & Agent with Recording option

☑ Hold and Retrieve

☑ SIP Trunking

☑ Music On Hold

☑ Conference

☑ Voicemail

☑ Audio Conferencing

☑ Barge-in

☑ Playback Extensions

☑ Lowest Cost Routing(LCR)

☑ Dashboard with real-time system status

☑ Payment Gateway Integration

☑ Multilingual Support

Cost-Efficiency 

The hosted PBX system makes installation, operation, and maintenance affordable. Moreover, it utilizes IP call-based innovation, otherwise called SIP calls, more affordable than traditional broadcast communications. 

End-User Advantages 

  • Multi-tenant IP PBX Software platform is fast and simple to set up
  • Minimal upfront investment
  • Easy to use – no long training required
  • Scalable multi-tenant PBX
  • Pay per use
  • One-click apps enhance capabilities
  • Provide office, call center, and hotel phone systems from a single multi-tenant PBX platform
  • Minimal maintenance
  • No equipment investment (for the end user)​
  • No CAPEX​
  • Simple set up & maintenance (no need of in-house IT expert)​
  • Convenient​
  • Affordable​
  • 24/7 remote access​
  • No additional maintenance fees​
  • No hardware responsibility

SIP trunking integration for multi-tenant PBX

According to a 2023 report by Lumen Assets, SIP Trunking has helped businesses save up to 65%, i.e., almost $39,000 per year.

When the Internet replaced phone lines, a new system was required to deliver voice and multimedia communications. Enter Session Initiation Protocol (SIP), an application layer protocol that allows you to run your phone networks through an Internet connection. It is the digital equivalent of analog phone networks for businesses to unify digital communications.

SIP protocol dominates the IP telephony to establish a VoIP session in any of the below scenarios:

  • When there are two people on a call.
  • When there are more than two persons on a conference call.
  • When you are in a video conference.

Multi-branch IP telephony software: 

One specialty of VoIP is the interconnection of multi-branch PBXs. With relatively simple means, two (or more) IP PBXs can be interconnected regardless of the geographical distance between them. The function of “Remote Breakout” allows a caller from one location to use the connection to another PBX to call into that local landline. Streamline communication across multiple branches or locations with multi-branch IP telephony software that centralizes management and reduces complexity. 

The interconnection via the Internet can be realized via VPN (Virtual Private Network). It is “virtual” in a sense that it is not a physical connection and “private” because it is self-contained. It serves as a passageway for an external party (like an employee in their home office) who wants to access an existing network (like the company’s local network). 

In Conclusion

If your company is still using an outdated communication system, now is the time to upgrade to the most recent technology and trends. KingAsterisk Technology brings luxurious Multi-Tenant IP PBX software for ITSPs and single-tenant IP PBX software for enterprises that can be configured to meet your specific demands through an unparalleled UI, UX, and connection from the office, through smartphones, and via a web interface. 

What our clients achieved using our cloud based PBX solution:

➡️ 99.9%

Switch and quick connectivity

➡️ 95.99%

Uptime SLA of business phone

➡️ 85.2%

Reduction in telephony expenses

➡️ 65.83%

Enhanced call and lead handling

➡️ 50.75%

Improvement in client satisfaction

Have questions about implementing multi-tenant IP PBX software for your business? We, at KingAsterisk Technology  provide a free demo and all kinds of queries resolution.

By
March 7, 2024
What-Is-Custom-Product-Development
04Mar
customized Software Development

What Is Custom Product Development?

What Is Custom Product Development?

Often your business may seem similar to your industry peers, but they aren’t the same. A standard product is suitable for standard automation, that meets your general requirements but for more, you need to have features that will specifically serve those requirements. Custom product development (CPD) is the process of developing engineer-to-order products. 

Customization of products means a customer can select features like color, design, functionalities, add-on components or other options to make a more unique item rather than a mass produced one. For example, a shoe company can allow customers to design and order a one-of-a-kind sneakers through their online platform.

Product customization has grown throughout nearly every industry and is often a common element in persuading a buyer to make a purchase. In this blog, we will look into Custom Product/Software Solutions development. 

Tailoring Success With Custom Product Development

Custom product development involves crafting solutions tailored to specific requirements, offering personalized innovation and exclusivity. This cycle guarantees that organizations get items impeccably lined up with their unmistakable requirements.

Custom product development follows a well-defined methodology that includes:

Needs Assessment 

Identifying product needs and customer requirements.

Plan and Prototyping

Making product particulars, models, and intelligent prototypes. 

Engineering and Development

Developing the product with in-house engineering expertise.

Validation and Quality Assurance

Rigorous testing and quality control to ensure the product’s functionality and quality.

Product Delivery 

Efficient product delivery to meet customer timelines.

Crafting Solutions: Personalized Product Engineering

Made-to-Order Product Solutions

Imagine having a product designed precisely to match your requirements. Specially made product arrangements go past standard contributions, furnishing organizations with tailor-made developments to hoist their activities.

Extraordinary Product Configuration 

Our remarkable product configuration administrations enable organizations to hang out on the lookout. By uniting first class parts, associations can isolate themselves from the resistance, establishing a persevering connection.

The Exclusive Touch: Specialized Product Innovation

When it comes to exclusive product development, the focus is on creating solutions that are unparalleled. The interesting necessities, needs, and trouble spots of buyers will frequently require profoundly particular arrangements. Information systems are essential to reliable management of the entire product development process — even more so if a design is being produced for the very first time.

When it comes to creating a highly specialized VoIP Development solution for specific users, utilizing the right technology can save your business both time and money in the delivery of high-quality products. This approach guarantees that clients get an item that meets as well as surpasses their assumptions. Crafted product solutions go hand in hand with meticulous attention to detail. This type of development includes the cautious designing of items to line up with explicit business processes, bringing about consistent reconciliation.

The Benefits of Custom Product Development

Any custom product development solution should:

  • Be cost-effective, especially in the long term.
  • Have the ability to integrate with existing systems.
  • Include easily accessible maintenance and support options.
  • Have 100% scalability.

Conclusion 

While economic situations, business objectives, and occupation capabilities keep on changing, businesses should make a move to acquire the upper hand. Use custom product development processes and software to adapt a product-centric approach to a customer-centric approach or vice-versa. At KingAsterisk, we’re here to transform your vision into reality with our several Asterisk Development services and aptitude in creating custom tailored arrangements. 

We have a group of industrious specialists who comprehend your prerequisites, assist you with showing up at the most reasonable business arrangement modified to serve your particular necessities. Get in touch with us today and witness the change of your business through the craft of customized product designing.

Custom Product Development | Methodology and Benefits

What is Custom Product Development? Read about Methodologies and Benefits it brings for your business. Unique Personalized Software solutions targeting needs. 

By
March 4, 2024
How-to-Use-Vicidial-Theme-Customization-to-Create-a-Modern-Call-Center
01Mar
Customization VICIdial Skins

How to Use Vicidial Theme Customization to Create a Modern Call Center

Did you know?An outwardly engaging call center can help specialist efficiency by 20%. 

In this blog, we will read about ViciDial Theme Customization. It opens the likelihood to make a ostensibly captivating and engaging contact center that stands separated and superior from the market. VICIdial has been generally utilized as a total dialer framework throughout the long term which is publicly released and goes about as an ideal call center suite. Call centers, organizations participating in market research or in event management frequently utilize the VICIdial as a Predictive Dialer to impel their business.

Why Customize Your ViciDial Theme?

Customized VICIdial plans permit your call center to mirror its exceptional character, establishing a long term connection with both specialists and clients. Businesses that use this software, often invest in building custom features to meet their day to day business needs. 

Usually, the best open source VoIP platforms are loaded with the industry’s best features, but still, some features might be missing if the open source system is not maintained proactively. One may also want to invest in ViciDial Theme Customization development to make the look and feel of the software better and easy to navigate.

Theme Modification

Theme modification is the most common way of fitting the look and feel of Vicidial’s UI to line up with your image personality and further develop the general client experience. Fitting call center style includes tailor made VICIdial appearance. It additionally makes it look interesting and phenomenal.

Getting Started with VICIdial Interface Personalization

Evaluate Your Call Center’s Requirements 

Before bouncing into ViciDial Theme Customization, it’s crucial to grasp your call community’s specific essentials. Recognize what parts of the default Vicidial interface need improvement and which highlights are basic for your tasks. This can truly help.

Select the Right Color and Branding Elements

The visual identity of your call center is very crucial for you to understand. Work with your chosen custom product development company to choose a color scheme and incorporate branding elements like logos and fonts. KingAsterisk Technology can be your trusted partner in this procedure. 

Customize the Login Page and Agent Interface

The login page is the first point of contact for your agents. You must get it customized to make a positive first impression. Furthermore, tailor the specialist point of interaction to improve specialist work processes. 

Execute Responsive Plan for Portable and Remote Access 

In the present versatile and remote workplaces, it’s significant to guarantee that your customized theme is responsive. Agents should be able to access Vicidial from various devices without any issues.

Test and Refine the Customized Theme

Thoroughly test the ViciDial Theme Customization to recognize any issues or irregularities. Accumulate criticism from your call center specialists and make refinements on a case by case basis to guarantee a consistent client experience.

Offer: Free Vicidial Installation

As a little bonus, KingAsterisk gives free Vicidial cost installation to send off your outing towards a fruitful call center. Our focus is mainly on making solutions affordable and convenient for you. 

Why Free Installation

Setting up another system can be overpowering, right? The free Vicidial installation isn’t just an assistance; it’s our way to deal with your call center adventure on the right note.

What’s Incorporated

Direction every step of the way

Our cultivated specialists will guide you through each step of the foundation cycle. Essentially clear and transparent talks to rapidly prepare you.

Troubleshooting Support

Assuming you run into any thumps on the way, we take care of you. Our help group is ready to deal with any issues that surface every minute of every day.

Optimized Configuration

We don’t simply introduce and leave. We’ll help with arranging your ViciDial Theme Customization structure for ideal execution. These are totally custom fitted to your specific necessities.

How to Avail the Free Installation:

It’s really straightforward. At the point when you pick KingAsterisk as your call center solutions accomplice, the free Vicidial installment comes as a feature of the bundle.

Benefits of ViciDial Theme Customization:

  • Enhanced user satisfaction through a tailored call center aesthetics.
  • Improved brand representation with personalized ViciDial Theme Customization designs.
  • Custom music for different campaigns.
  • Easy access from anywhere. 
  • Increased agent motivation with a creative call center theme that resonates.
  • Auto Dialing modes for various Missions. 
  • It tends to be utilized for various different tasks.

Conclusion

Ensure that your ViciDial theme customization lines up with your brand’s picture for a dependable and capable appearance. Pick striking ViciDial Theme Customization that line up with your huge necessities and make your representatives’ lives much more direct. 

Dependably screen execution, gather examination, and adjust to changing client needs and creative sorts of progress. Trust KingAsterisk Technology to guide you through the collaboration. Update your dialer work in call center knowledge with VICIDial Theme Customization today. Continuously remember, the journey to a remarkable call center begins with a custom fitted Subject. We will make your ViciDial interface stand separated from the group together!

By
March 1, 2024

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