What is an IVR Solution ?
IVR stands for Interactive voice response and it enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad. Our service improves productivity and experience and allows you to interact with your customers and routes calls to the appropriate agent or department. It resolves customer queries by reaching your users through the call distribution by responding through a voice message.
Some of the key features of our smart IVR systems so you create an amazing IVR customer experience.
You can create multi levels in IVR and configured separately with brilliantly-designed call flows.
Professional IVR Recording
It provides high-quality recordings. Use these call recordings for internal training or get an insight into your customer preferences.
Agents can conveniently track live calls and see real-time call logs and statistics in the live call by live panel.
Intelligent Call Routing
Eliminate long call queues by intelligently calling routing and routes every caller to the right department.
Real Time Notifications
Never miss a business lead, with real time notifications, you can keep a track of every call your agent misses.
It provides a customizable menu, you can set menu options as per your requirement.
Easy to Setup
You can easily setup the IVR menu in just a few minutes and it can be easily managed.
Types of IVR
This is an automated structure that utilizes the Auto-Receptionist feature. It is the simple form of IVR, as you can only add one layer of IVR to connect an agent.
In this type, you can add multiple layers of IVR to your call responses and maintain the flow of interaction. It expands the capability of the current Auto-Receptionist feature.
How Does It Work
Why Your Business Needs IVR Solution
It helps in managing Inbound call centers to reduce the cost of common sales, service, collections, inquiry, and support calls. It can provide numerous benefits for your small business.
Manage Inbound Calls Automatically
With this solution, automatically the caller connects with the right agents. Thus, all inbound calls manage automatically also after business hours.
Use Cases of IVR Solution
Better User Interaction
It can integrate with a CRM or database that can be used to collect and cancel booking information and keep customer’s details.
Time-based Call Routing
Time based call routing that commences with a personalised greeting and choice of services and it enables any time outreach for faster query resolution.
It works as a virtual receptionist when agents are not present. Can happen automatically management of inbound calls with pre-recorded messages with this solution.
This is the best way to collect customer’s feedback. Agents can connect the callers to an IVR post the completion of their calls to collect information.
24/7 Customer Support
You can enable faster and uninterrupted customer support for quicker query resolution by being available to your customers 24/7.
Client’s Reviews Related to Our Services
Great Job by These guys have done good experience.
Predictive Dialer install and configure
Great freelancer. Will use again in the future.
Asterisk VoIP Server A2billing
I will work with King Asterisk all the Time, They Are professional
They are really asterisk expert, accurate on time. will hire again i reccommend it to aynone who needs things delivered fast and tested.
Voice Broadcast install & configure
King has an aptitude for aesthetics and understanding clients that makes him stand out from the thousands of Asterisk consultant. I am glad to have found him and now I can outsource several task to him.
Kind is a real expert in all kind of VoIP solutions specially Asterisk, SMS, vicidial, goautodial. i highly recommend by hiring this person instead of wasting your money on new/unprofessional people.
Pleasure working with. Very professional set up and great solutions available.
Frequently Asked Questions
Read out FAQ related to our IVR Solution. If any other question, than contact us.
For More QuestionsRead More
It makes use of DTMF which are basically the sounds that correspond to each key. It is configured by using the simple portal which allows for various options including recordings.
The customer experience is enhanced by answering all calls immediately, and the appropriate agent is connected seamlessly. Its increased performance through recording data insight, and report on calls enable analysis of the performance of every agent.
Every type of industry has a use case for IVR technology, whether the business is big or small, startup or well-established, SMB or enterprise. It is best suited for small businesses that are trying to build a professional image and gain customer loyalty.
With this solution, you can benefit from several features such as automated customer support, handling a large volume of calls, call routing, call tracking with IVR numbers, easy CRM integration, analytics and dashboard, and more.
There are two types of IVR, Single level IVR and Multi level IVR.