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Who We Are

Our History

KingAsterisk Technologies, a prominent Asterisk and VOIP solution provider, is your go-to for tailored dialers, voice and SMS broadcasting, A2billing, FreePBX, and beyond. With over 11 years of expertise and a track record of setting up 900+ call centers, we’ve established ourselves as a trusted name in India. Our adept team specializes in installing, configuring, and customizing open-source Asterisk-based solutions. Having successfully delivered over 2000 projects, we bring innovation to communication. Choose reliability, choose KingAsterisk for innovative solutions that transform your communication.

  • Deployment and Setup 
  • Custom Dial Plan Creation
  • Custom AGI Scripting
  • IVR System Development
  • CRM System Integration
  • Tailored Solution Development
  • Virtual Training Workshops

FEATURES

Asterisk Based
VoIP Solutions Provider

We specialize in delivering dependable Asterisk-based VoIP solutions that empower businesses to communicate seamlessly and efficiently. We cater to diverse industry needs, ensuring smooth integration and enhanced communication experiences. Our commitment to excellence is reflected in our comprehensive suite of Asterisk-based VoIP services. Our solutions range from scalable PBX installations to customized IVR configurations. 

As a trusted Asterisk-based VoIP provider, we prioritize customer satisfaction and strive to exceed expectations with every interaction. We pride ourselves on our ability to deliver tailored Asterisk-based VoIP solutions that align perfectly with your business objectives. Partner with us today and experience the difference that our reliable Asterisk-based VoIP solutions can make for your business. Reach out to us for a consultation. 

OUR SERVICES

What We Provide

Call Center Dialer

Call Center Dialer is a smart dialing tool designed to boost call center productivity and streamline customer interactions.

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IP PBX Solution

Simplify your telephony infrastructure with our tailored IP PBX solution. It ensures connectivity and enhanced productivity

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Voice Broadcasting Solution

Reach your audience instantly with our voice broadcasting solution, delivering targeted messages efficiently.

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DID Management Solution

Manage direct inward dialing seamlessly with our comprehensive DID management tool.

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VoIP Billing Software

Manage your telecommunications finances with our VoIP billing software. It is designed to simplify your billing processes. 

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Cluster Dialer setup

Deploy high-performance cluster dialer system infrastructure with our expert guidance and configuration services. 

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SoundBox Dialer

SoundBox Dialer is a versatile tool designed to streamline call center operations, offering intuitive features and seamless performance

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Multi Language Dialer

Multi Language Dialer is designed to facilitate smooth communication across diverse linguistic regions. It ensures effective engagement. 

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Custom Vicidial

Custom Vicidial configurations crafted to align with your call center operations, maximizing efficiency and performance. 

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IVR Solution

Simplify call routing and enhance operational efficiency with our intuitive IVR Solution system. 

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Asterisk Development

Upgrade business communication with bespoke Asterisk development solutions.

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TECHNOLOGIES
We Expert In

Experts in Telephony Solutions

Experts In Telephony Solutions at KingAsterisk Technology means mastering the intricate workings of modern communication systems. Our focus is on refining the tools that drive efficient voice-based interactions. 

Unified Systems

Simply blend telephony into your workflow, resulting in smooth collaboration for heightened efficiency and productivity.

IVR

Boost customer interactions through advanced Interactive Voice Response (IVR), ensuring a personalized experience.

Cloud-Based

Transform your operations with our cloud solutions, enhancing flexibility and scalability for better workflow.

Predictive Dialing

Optimize your call center efficiency with our intelligent predictive dialer systems, maximizing agent productivity.

Analytics

Get analytics and insights using our advanced call monitoring tools, leading to best decision-making for success.

Multi-Channel

You can easily provide customer service across diverse channels for an exceptional client experience and loyalty.

FEATURES

Advanced Features of
Telephony Solutions

Our expertise lies in using the latest telephony features to empower your business communications. We specialize in telephony advancements, enabling seamless integration and heightened efficiency.  Explore the possibilities of our telephony technologies today!

2130+

Successful Projects

1560+

Satisfied Customers

Industries

Telecommunication
Education

Healthcare

Banking
Real Estate
Construction
Hospitality
Manufacturing

Agriculture

Government
Travel Industry
E-commerce

What's Our Clients Say
Testimonial

Our Successful Story

11+

Years of Experience

80+

Expert Minds

1560+

Happy Clients

2130+

Projects Done

Latest Updates

Which-Dialer-is-Best-for-a-Call-Center

Which Dialer is Best for a Call Center?

Effective dialers have been shown to increase agent conversations by up to 300%....
The average sales representative, according to sales statistics, makes 52 calls each day and spends 15% of that time leaving voicemails. This basically translates to one agent in a typical sales team wasting thirty-six hours of time a month. Since this is a total waste of time and resources, a call center will suffer a great deal from this. Dialer in a Call Center is the name of the solution KingAsterisk Technologies has developed for this issue. We will discuss what it is, how it operates, and the features and functions it has in this blog. In a call center, what is a dialer? Contact centers utilize programming known as a dialer to facilitate the outbound calling technique. It calls telephone numbers naturally with an end goal to amplify specialist time and proficiently connect them with live possibilities. The Call Center Dialer can definitely change your contact center's call handling conventions. It has been shown that dialer in a call center might lessen call abandonment by 90% and improve efficiency by 30% by and large. Dialer Types: 1. Predictive Dialers: It is the most sophisticated type of dialer for call centers. Because it dials numbers quickly, it is also known as a speed dialer. Predictive dialers, which are revolutionizing outbound calling, use algorithms to forecast agent availability and modify the dialing rate appropriately. It can produce a forecast ratio that shows the typical customer pick-up and dialing times. Based on it, it phones several numbers and calculates a predicted dialing ratio. It is the only dialer in a call center that connects with customers by calling several lines at once. Additionally, it is capable of identifying busy tones, answering machines, unreachable numbers, etc., and determines the next available phone number slot and places a call to a live person based on that. By guaranteeing that your workers are connected to live calls, KingAsterisk's predictive dialer solutions maximize their talk time. 2. Automatic Dialers In A Call Centers: It's among the simplest kinds of dialers that we offer. Auto dialers save agents from manual calling efforts by automatically contacting numbers from a preloaded list while providing a hands-free approach. It bides its time till an agent concludes a current call. This dialer in a call center pulls the number from the list and calls it automatically as soon as the agent gives the signal. The representative will wait for the caller to answer while listening to the dial tone, phone ringing, etc. Should the customer be unreachable, the entire procedure will be carried out again for the subsequent number. For outbound missions, our auto dialer technology ensures a smooth and powerful calling process. 3. Inbound Dialer In A Call Center: While active dialers center around connecting, inbound dialers handle getting calls and course them to the legitimate specialists for a brief reaction. You might tweak good tidings, prompts, and menus with the utilization of Inbound Dialers' IVR framework component to ensure that calls are rapidly and effectively steered to the right division. This eliminates the requirement for a few exchanges and the disappointment that could once in a while emerge for clients thus. Dialer in a call center require highlights like CTI Screenpop, adjustable call lines, callback updates, prearranging, and ongoing monitoring and reporting. Examining And Selecting Dialer Selections: Because it can raise certain KPIs, predictive dialing is generally regarded as the finest dialer in a call center. There is always the possibility to automatically or manually adjust the predictive dialing tempo to lessen the negative effects of predictive dialing, even though there is a danger of an increase in the rate of abandoned and dropped calls. This might not always be the case, though. Every dialer at a call center has advantages and disadvantages of their own. Thus, a dialer may be the finest dialer in a call center based on the demands of the organization, the goals to be targeted, and the campaign's nature. Crucial Components of Dialing Solutions In A Call Center: IVR/self-service Allow your clients to take care of basic phone tasks on their own and determine what they require in order to get more specialized help. Real-Time Interaction and Behavioral Counseling KingAsterisk Technology eases the burden of agents by teaching them how to use soft skills to answer customers on every call. Using behavioral coaching, which keeps an eye on a range of agent behaviors, supervisors can spot patterns for effective coaching. Artificial Intelligence-driven Virtual Assistants Use virtual assistants to automate routine, basic queries or use chatbots to automatically acquire context before handing off a conversation to an agent fully informed. Caller ID Display Whether it be an outbound or an inbound call. If the data of the caller exists in the server or any of the integrated office applications using CTI, a caller popup can be displayed that will help identify the caller or receiver before connecting the call. This significantly improves the chances of the call being a success. Prebuilt reports Get the information you need on agent performance and the customer experience with the most important and targeted predefined reports like AHT, FCR, and more. CRM integrations Collect data from your homegrown CRM or any other external backend application using open APIs to enrich messages with customer information like background information, purchase history, open tickets, etc. Boosting Call Center Productivity: Without dialers in a call center, there would have been a significant amount of downtime because it takes a while to key in numbers and place calls. Thanks to intelligent software solutions like autodialers, agents can save a tonne of time and effort by not having to manually dial calls. Furthermore, dialers in a call center can filter out busy lines, voicemails, and disconnected numbers, so calls are only sent to agents when a real person answers. Conclusion When it comes to giving clients the cloud contact center software they require to continuously provide outstanding customer experiences, KingAsterisk Technology leads the industry. We plan to upgrade client experience and smooth out organization by giving a consistent, coordinated set of arrangements that cover the range of contact center management specialties like customer interaction and many more. You can read our other articles, which carefully describe the situation on each dialer in a call center and its best use cases, as well as thinking about the counsel here. You can also do an experimental autodialing campaign using two campaigns and the same lead to get the best results. Contact our expert staff with any questions or concerns.

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