What is a Call Center Dialer ?
A call center dialer is an outbound dialer software that processes the dialing of numbers in call centers. Call center dialer makes the work of call center agents easier by eliminating many manual tasks. A call center dialer connects the customer to either an IVR or to a live call center representative, thereby increasing the call connect ratio and agent talk time. These days, there are many options for call center dialers like Predictive Dialer, Power Dialer, Auto Dialer, Progressive Dialer and Preview Dialer. Intelligent call center dialers automate the calling process and bring in the touch of analytics and data, which enhance call center efficiency and improve agent productivity.
We added all features in our call center, which is very important for managing the calling and activity process of the dialer and it is very necessary to increase your agent’s productivity. So, here we discuss our added important features.
We provide a real-time dashboard that gives you visibility across key metrics along your contact center workflow.
Professional Call Recording
Call center dialer to managers and agents lets do record all the conversations they have with the customers by call recording feature.
With automatic call routing, everyone can save time and resources and customers can connect with the most helpful agent.
Press 1 Campaign
Press 1 campaign is an electronic voice menu that helps callers decide which agent they want to be connected to based on their needs.
CRM collects a lot of information on prospective clients and it uses various data insights to analyze customer history with a business to improve the relationship.
This feature helps your agents keep track of their clients and call them on time. It automatically gives a reminder of a callback at a particular time.
This feature of the intelligent call center dialer lets an agent transfer an ongoing call to another agent or a supervisor.
Real-time monitoring activity clearly shows which agent is attending a customer and how many agents have no customer to speak with.
Reporting & Analytics
Call center dialers provide detailed reports related to each agent, team, and department. This feature is the most useful tool for call center supervisors.
How Does It Work?
Call centers use dialers to automate the process of dialing numbers. When dialing numbers from contact lists, call dialers can detect invalid numbers, busy signals and disconnected lines, as well as identify whether the call has been answered by a real person or an answering machine. Watch a video of our call center dialer and see how it works.Live Demo
Modes of Call Center Dialer
Predictive dialer is an outbound dialer system that automatically dials numbers from a contact list as soon as the call connects and transfers the call to the available agent once connected. It’s start dialing before the agent’s call gets over to reduce the idle time and this type of dialer calls multiple numbers at the same time and uses algorithms and machine learning to maximize efficiency. In addition, it increases the efficiency of a call center by reducing agent idle time and maximizing their time on call.
An auto dialer is a software tool that automatically dials telephone numbers from a list. Agents generally use auto-dialing in outbound call centers for sales or service calls. Automated dialing for call campaigns has long been a popular lead generation tactic. Auto dialer saves loads of time for agents allowing them to focus more on each customer interaction, reduce agent idle time, increase talk time and improve the overall operation efficiency of outbound call centers.
Power dialer works by connecting agents only to calls that are answered by people and when a number is unattended, busy or disconnected, the power dialer instantly moves to the next one. Thus, it maintains an effective calling efficiency by automatically dialing one contact right after another. Unlike a predictive dialer that dials numbers before an agent becomes available, a power dialer proceeds to the next call only after the current call is terminated.
Preview dialer empowers the agents by giving them a quick information update about the next contact which allows them to prepare before placing the call. The agent can then either choose to place the call by clicking the call button or skip it and move on to the next number. Agents can view all details of the contact in the CRM like previous interactions, sale transactions, and frequent issues.
Progressive dialers dial the customer number only when the agent from the previous call becomes available. If the agent is not present, then it stops calling. This way, agents no longer have to manually dial telephone numbers, leading to an increase in connection efficiency while optimizing your agent’s talk time and this type of dialer can improve productivity significantly by removes the wait time between calls.
How Call Center Dialer Can Increase Your Business
In modern times, call center dialer is very helpful software for the calling process. Because it eliminates manual dialing and allows automatic dialing. Call centers can increase their productivity and sales by generating more leads. But more lead generation is not possible through manual dialing. Thus, the call center dialer plays a very important role in the success of call centers. Let’s discuss more benefits of call center dialer.
Generates More Leads
The businesses use call center dialers as a robust tool to generate more leads. This software reduces agent talk time, it becomes easier for telemarketers to interact.
Improved Operational Efficiency
Call center dialer implementation means no more manual dialing. Call center dialer enables agents to connect with more calls. Thus, it improves agent’s efficiency.
Reduces Errors due to Manual Dialing
Manual dialing holds chances of minor errors that may lead to severe issues. While the dialer eliminates manual dialing and also reduces the errors caused by it.
Lower Operational Costs
While dialer can fuel greater sales, the lower costs to the call center are just as appealing. For this, predictive dialers engage effectively with the strongest leads with less operational cost.
Increase Agent Productivity
When agents don’t waste time dialing numbers, they get more done. They spend more time on sales calls, which increase their productivity.
Create a Better Customer Experience
Call center dialers create a better customer experience by eliminating manual dialing and effectively connecting agents with more calls.
A login screen is an entry page to a software that requires admin identification and authentication, regularly performed by entering a username and password combination.
We provide a fully customized dashboard with responsive design. You can monitor live calls in this dashboard and manage your calling activities.
We provide an attractive login page in agent portal that requires agent identification and authentication, agents regularly performed by entering a username and password combination.
We also provide an agent dashboard for calling. Available many options in this dashboard like, script, form, email, internal chat and customer chat. Agents also can view customer’s details when they call.
What To Consider Factors Before Choosing A Dialer
Type of Call Center Process
Your agents to generate leads through outbound dialing or agents nurture and close leads in the specific time frame? Need different types of dialer for these both processes.
Number of Agents
If you have a large to a mid-size call center with a fairly good number of agents and a large list of contacts to reach out to, then you should choose that type of dialer to list to filter for qualified leads.
Type of Lead Source
This factor plays an important role while designing a campaign. So, If you are investing huge amounts in lead generation then should choose a dialer as per needs is required to ensure that no lead is wasted.
Type of Customers or Prospects
Perfectly understanding customer behavior and their needs is very important before choosing a call center dialer. As a wrong dialer can take a toll on your business and hit your bottom-line.
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Frequently Asked Questions
Read out FAQ related to our call center dialer service. If any other question, than contact us.
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How can dialer software help my business grow?
Call Center Dialer software has a variety of features that can help a business grow, including the ability to automatically dial phone numbers and connect with potential customers. It saves businesses time and money while improving customer satisfaction.
Which types of dialer software do you provide?
We provide Predictive Dialer, Auto Dialer, Power Dialer, Progressive Dialer and Previous Dialer.
Are you provide call center dialer in multiple language?
Yes, we provide our dialer in 20+ languages like Hindi, Spanish, French, German, Portuguese, Chinese, Greek, Japanese, Russian, Indonesian, Philippines, Italian etc.
How many contacts can I dial at a time?
There is no limit on the number of contacts you can dial using an dialer software.
Is dialer software right for my business?
If you are looking for any solution to improve customer satisfaction, increase agent productivity, and save time and money, then dialer software may be a good fit for your business. Our dialer software is an expert who can help you make an informed decision.