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Top 5 Voice Broadcasting Software for the United States

Tag: VICIdial software solution

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Tag: VICIdial software solution

Top-5-Voice-Broadcasting-Software-for-the-United-States
06Apr
Voice Broadcasting Software

Top 5 Voice Broadcasting Software for the United States

Previously, reaching out to thousands of customers was a very different task for companies and brands. But thanks to the introduction of automated calling and Voice Broadcasting Software, reaching out to hundreds or thousands of phone numbers with automated calls is an effortless task. 

For the proper functioning of a system, it is necessary to have a phone list that contains accurate and reliable information, including the names of the recipients. One of the main benefits associated with the utilization of speech broadcasting software is the rapidity and simplicity with which it can be configured. The voice broadcast system is designed to be easily accessible and does not necessitate any specialized technological expertise for its setup.

What Is Automated Calling Software, And How Does It Work?

Your cold sales efforts can be greatly improved by employing automated calling software. You can triple your conversion rates by utilizing flexible automated calling systems with different calling algorithms for Voice Broadcasting Software campaigns and outbound and inbound services.

These automated calling solutions are software applications integrated into contact centers or communication systems, often operating telephony connections. They perform by consequently dialing telephone numbers and afterward interfacing the call to a human specialist or taking care of predefined activities in light of the circumstance.

For example, the product can get on the off chance that a live specialist can accept the call and afterward relegate it to them. Alternatively, it can leave a recorded message on an answering device or present choices to the person on the other end of the line.

These automated calling systems operate over Voice over IP (VoIP) and the traditional public switchboard telephone network (PSTN). They employ multiple trunks to set connections with telephone or IP networks and can simultaneously dial numerous numbers. This trait raises the likelihood of successfully connecting with at least one recipient.

Over 75% of companies use automation to sell their products and services in the US. 

KingAsterisk Technology

At KingAsterisk, we work in giving front line dialer-based programming solutions, custom fitted to meet your Voice Broadcasting Software needs. Our company engages organizations with consistent voice informing abilities, empowering robotized calling efforts and customized outreach methods. Use our high level voice broadcast software to send off designated crusades and enhance your range. 

Twilio

Twilio offers a Voice Broadcasting Software platform, permitting organizations to automate calls. Send cautions and run advertisements successfully. Its Programming interface fueled solution upholds automated voice calls, making it simple at the same time to communicate messages to a large number of contacts. Deliver pre-recorded voice messages to a designated crowd with Twilio’s versatile and dependable platform. 

Twilio controls 190,000 organizations overall in the US with its adaptable cloud communication platform.

MessageBird

MessageBird offers a flexible call broadcasting device, permitting organizations to connect with clients through voice calls worldwide. Make designated voice campaigns with MessageBird’s easy to use platform. Work on client outreach utilizing MessageBird’s computerized Voice Broadcasting Software abilities.

MessageBird serves over 15,000 customers worldwide, including Uber and SAP.

Five9

Five9 gives a complete cloud contact based system with Voice Broadcasting Software capacities for improved client commitment. Influence its robocall software for proactive client care and outbound missions. Drive efficiency with Five9’s computerized calling system incorporated with advanced analytics.

Plivo

Plivo processes billions of voice minutes yearly for organizations universally. Plivo offers an adaptable telephone broadcasting arrangement, empowering organizations to automate voice communications and deliver significant messages. Contact huge crowds at the same time through its voice broadcast solution. Plivo’s Voice Broadcasting Software platform upholds intelligent voice response (IVR) and adaptable voice broadcasts in the US.

How to implement Voice Broadcasting Software in The US

  • To use Voice Broadcasting Software with KingAsterisk Technology, sign up for an account and access the dashboard.
  • Next, prepare a list of recipient phone numbers and upload it, preferably in CSV format.
  • You can then craft a voice message by either recording it directly or uploading a compatible prerecorded audio file.
  • Afterward, select KingAsterisk’s Voice Broadcasting Software service and initiate a campaign, customizing details such as the sender’s number, the message content, and the recipient list.
  • Choose to send the message immediately or schedule it for a specific time, leveraging our delivery time customization.
  • Once the campaign is active, monitor its progress via the dashboard, tracking metrics like successful deliveries and recipient responses.

 Benefits of Automated Calling 

Automated calling presents a range of benefits as a solution devised to lower expenses and enrich relations with existing customers. These benefits include:

Lowered Operating Expenses 

You save a lot of money by not having to pay agents for the thousands of calls they make every day.

Personalized Engagement 

Automated calling lets you interact with all of your customers at a price that is similar to SMS marketing campaigns, personalizing your outreach efforts.

Improved Response Rates

Automated callings get more responses than SMS or messaging services like WhatsApp. A phone call, which concerns less effort from the recipient, is more likely to elicit a comeback from the customer.

Improved Security and Customer Care

Data transmission over calls generated by automated calling software is more secure than data transmission over SMS. It shows you as a trustworthy organization by displaying your commitment to safeguarding consumer data.

Real-time Reporting and Analytics

You can explore and evaluate your marketing tactics using these systems’ specific contact center solutions and exhibition of campaign data and results, which eradicates the necessity for manual data collection.

Expanded Agent Productivity

The automated calling procedure can be automated, freeing up agents from dull manual dialing duties. This improves their performance since it encourages them to focus on more important tasks.

Key Features of an Automated Call/Voice Broadcasting Software Software

Automated calls can simplify fundamental customer interactions and are profitable for gaining the highest process automation. Since this benefit is software-based, it typically has features you must look for. To make it easier to differ, here’s a list of these features:

Bulk Voice Message Broadcasting

Automated calling is suitable for automating basic client interactions. They allow organizations to efficiently broadcast voice messages to clients, employees, agents, members, and citizens. These messages can include reminders, notifications, alerts, and promotional offers in the form of voice messages.

Bulk Telephone Number Import

Cloud-hosted automated calling systems are more versatile and flexible than customary ones. They supply tools for easily importing many telephone numbers from various authorities, such as databases, spreadsheets, and customer relationship management (CRM) cloud systems.

Campaign Scheduling

Companies profit from the campaign scheduling quality offered by this software. It lets them send pre-recorded campaign messages to a large audience at precisely the right time. Worldly automated calling systems even allow users to alter time zones before performing bulk campaign message deliveries.

Conclusion

In conclusion, selecting the right Voice Broadcasting Software software can transform how businesses communicate with their audience. The days of manually dialing phone numbers, putting up with busy signals, and staying on hold are long gone. Employing automated calling software, organizations today are undergoing. Whether you’re looking for automated calling systems, voice blast services, or mass calling software, these top five solutions cater to diverse communication needs in the United States market. Our team at KingAsterisk will meet your requirements and leverage the power of Voice Broadcasting Software to enhance customer engagement and streamline your communication strategies.

Try our demo for completely free today and see why so many organizations rely on KingAsterisk Technology as their automated calling system in the US!

By
April 6, 2024
Dialing-In-Understanding-the-Various-Types-of-Outbound-Dialers.
02Apr
Outbound Call Center

Dialing In- Understanding the Various Types of Outbound Dialers

We, as most marketing specialists, recognize and understand the impact of outbound sales strategies and their ability to bring new clients and deals. These automated frameworks smooth out the most common way of contacting clients and possibilities, expanding proficiency. When we are talking about types of Outbound dialers, we should keep in mind that their variety isn’t caused by some minor dissimilarities. Every one of them holds different objectives and suits diverse trade models. 

What Exactly Are Outbound Dialers? 

Simply put, they are software tools designed to automatically dial phone numbers and connect agents with the intended recipients. According to the variety of industries and niches where outbound dialing is used, developers designed various solutions to suit any business. 

Outbound dialer software has four types: predictive, power, preview, and progressive. Outbound dialer services are typically integrated into voice-over-internet-protocol (VoIP) phone systems or contact center platforms. They operate through computer telephony integration (CTI), allowing a computer to automatically dial a predefined list of phone numbers based on specified rules, known as dialing modes. 

To explain further, here’s an overview of the different outbound dialer types and their corresponding use cases 

PREDICTIVE DIALERS

These are one of the most common types of outbound dialers used in call centers. It serves calls to available agents at the right time. When the call center is busy and all agents are attending to leads, the system temporarily slows down or stops the outreach until another representative is predicted to wrap up a call and accommodate the next one. The predictive outbound dialer call flow is ideal when the priority for call campaigns is to reach as many customers as possible at a given time, such as in cold calling and survey rollouts.

By the way, these features positively affect agent productivity because of less time lost on manual dialing, a bigger number of real conversations, and trimming agent idle time. Several campaigns operating and testing, clients’ information integration, control, and call monitoring options, managing the lead bases, filters, and recordings of calls are the short list of them. 

The only similar feature with a power dialer is that the system doesn’t connect unsuccessful dials to the operator, but if we talk about the predictive algorithm, we have to mention its ability to correct and change the number of simultaneous dials in accordance with the percentage of successful dials, as well as it operates intelligently to calculate the average conversation span and start selecting the new call while the previous connection isn’t finished. 

Predictive dialers can provide real calls for more than 80%-90% of operators’ shift duration. 

POWER DIALERS

Power Dialing works like a Predictive one, but it has a great dissimilarity in the algorithm. A power dialer dials a phone number on the contact list immediately after an agent finishes a call. If the system reaches a disconnected, busy, or unattended number, the agent can disconnect or leave a voicemail before clicking the “Next Call” button.

Power Dialer uses just a predefined ratio, such as 1:1 or 2:1. It is a number of leads that will be called after the agent closes the previous conversation. So, it can call 2 leads at the same time, or just one, and connect the operator if the call would be picked up – or pass further if the call will be invalid. 

Unlike a predictive dialer that rings multiple phone numbers, a power dialer calls numbers one by one. Additionally, call recipients don’t experience long, awkward pauses when an agent doesn’t come through the call fast enough. This is a better option for call campaigns with an extensive contact list needing a higher level of customer service. 

The power dialer is great to work with existing customers or checked bases. If you want to deal with such lists, the power algorithm will do it quickly without any manual dialing.

PREVIEW DIALERS

The most personalized model for high-net-worth clients or for B2B, where one customer can cost a fortune. A preview dialer allows agents to see previous interactions with contacts and tag themselves as available when they want to take up the call. Its key feature is showing the client’s data before the call, such as imported info from CRM systems: previous interactions, surveys, last purchase, and so on. 

This information can help to personalize the call and make the conversation more individualized to boost the chance of a future conversion. The system retrieves customer information and forwards the call a few minutes later. It uses a one-to-one call ratio, meaning one phone number dialed per available agent.

This is the best outbound dialer option for call campaigns that require agents to have background information about the recipient. For instance, in debt collection calls, your representatives must be ready to discuss the exact amount owed, payment due date, and products or services purchased. 

As we have already mentioned, if your business requires a personal and client-oriented approach to the customers, a preview model can cover these needs. And yes, it also requires no manual dialer process. 

PROGRESSIVE DIALERS

A progressive dialer is similar to a power dialer in that it only dials a phone number when an agent finishes a call. The Progressive dialer can count the Average Call Duration score and AHT to customize the dialing terms. The only difference is that it has an automatic answering machine detection capability, which filters busy and disconnected numbers. In other words, the system will only connect agents to the call once a live person picks up.

This type of automatic dialer is most beneficial for teams engaged in business-to-business (B2B) deals since companies are more likely to pick up calls than consumers. 

Cloud-based dialers 

Our solutions will help you cut through the busy tones and voicemails, increasing outbound calling campaign efficiency by 30%. 

Looking to connect the corners of your business, more seamlessly and more securely? Get the advantage of a cloud that comes to you. Keep your customized dialer technology stack light and lean with the cloud-based dialer’s blended campaign capabilities. 

Telemarketing dialers

They are designed specifically for outbound sales and marketing campaigns. Our Software handles repetitive tasks so reps reach 60-80 contacts every hour. Another factor that increases the conversion rate is higher operator’s motivation as he spends more time in real dialogues, and call scripts that assist workers to perform the talk in the right direction and overcome the objection.

Voice broadcasting systems 

These systems take a slightly different approach to outbound communication by delivering pre-recorded messages to a list of phone numbers. KingAsterisk’s voice broadcasting system is based on the newest technology and it is capable of handling huge traffic. We have especially designed an economically feasible voice broadcast technology for call centers with broadcasting features to bridge the gap and cut the share of investment.

Did you know? Automated dialing systems have been around since the 1970s when they were first introduced to streamline the process of outbound calling in large call centers.

Lead generation Dialers

They are complex tools to perform more deals and close more leads, so their options packs contain many useful functions despite the auto dialing. These frameworks frequently incorporate lead scoring, lead supporting, and follow-up automation highlights to help organizations distinguish and profit by potential leads.

Sales dialers 

To be frank, we all know that it’s impossible to call every lead from the lead base using only a mobile phone – or it will take half of a year. So, to do outbound telemarketing you require something to automate the processes and actions to save effort and money. They are specifically designed to support sales teams in their outbound prospecting and cold calling efforts. 

Conclusion 

To finish the article, let’s make a summary. Whether you’re running a call center, conducting telemarketing campaigns, or driving sales efforts, there’s a dialing solution out there to help you achieve your goals. 

Even though this theoretical guide is enough to discover all the needed information about outbound dialers and choose the type for your business, you need someone who designs them and has a long history of successfully providing such software. Fortunately, we at KingAsterisk Technology, are a team of developers that can offer you all-in-one outbound calling software.

As you pick between various platforms, consider your business needs and objectives to track down the best device for your group. Our top call center phone system with full-featured outbound call management capabilities. 

By
April 2, 2024
What-we-can-serve-in-Vicidial-Custom-Development-to-Fit-Your-Business-Needs
30Mar
Customization VICIdial Skins

What We Can Serve In Vicidial Custom Development To Fit Your Business Needs?

There are many call centers all across the world that use the VICIDial solution and why not? Looking for VICIdial Custom Development tailored to your business needs? At KingAsterisk Technology, we specialize in VICIdial customization services to enhance your call center operations. 

Here’s what we can offer 

Missed Call Report Setup 

Our Customized VICIdial solution has a feature whereby it populates records in the object “Phone Events” every time a call attempts to ring an agent’s device but for whatever reason that agent does not answer the call. 

This allows you to monitor when your agents fail to answer a call that may or may not be answered by a different agent later on, potentially seeing everyone that call tried to ring, and in what specific way it failed to get answered.

Web-Based Calling  

Who says you need a desk phone or cell phone to make a phone call? With KingAsterisk’s AI-powered VICIdial Custom Development platform, you can make a phone call from a web browser. Agents can seamlessly call clients from a database using a user-friendly web-client interface. You can use the Chrome plugin or extension, Firefox, or any other browser. 

Abandoned Report 

An abandoned call occurs when a call is on hold while it is alerting on a queue and the caller disconnects. The caller perceives the call is on hold. You may also define an abandoned interaction as when an interaction enters an inactive state without first entering the connection state while on a queue. 

Advanced Agent Performance Report 

Advanced performance report feature showcases the performance of support agents, and can be filtered and modified to showcase additional data. Monitor agent productivity and identify areas for improvement. 

Finding areas that can be optimized is always great because it presents an opportunity to:

➡ Improve your agent’s performance

➡ Provide additional training to those that need it

➡ Improve customer satisfaction, experience, and sales

➡ Reallocate resources 

➡ Reinforce support channels 

➡ Find more cost-effective ways to solve problems

Sales History Report 

Call center Businesses typically use sales history reports to track their sales team activity, and measure how successful the sales team is at moving prospects through the funnel. On the other hand, it should contain all relevant information that you may need for future interaction with the prospect.

Auto-Dialing 

Set campaigns to auto-dial and route live calls to available agents for efficient call handling. Autodialing is a feature that automates the process of dialing phone numbers from a contact list or, often, many lists housed within a CRM or another database. The auto-dialer system automatically dials the phone numbers from the imported list of contacts. 

As per the data, implementing an autodialing system in VICIdial can escalate the talk times of agents by as much as 200–300%. 

Script Display 

To face customers in a live service environment, the support teams would need scripts to equip them in any situation. Specialists can get to scripts with fields pre-filled, similar to name and address, to improve client corporations. Intuitive call center scripting empowers agents to handle any customer query with consistent and accurate responses. 

9 out of 10 respondents aged 18-65 preferred to speak with a live service agent directly over the telephone. 

Predictive Dialing 

Utilize an adaptive dialing algorithm to predictively dial numbers and optimize agent productivity. The number of outbound calls made is based on a predictive algorithm that throttles (or “paces”) the calls so that when a call is connected to a customer a call center agent will be available to handle the call. 

An agent working without a predictive dialing may make 20-40 calls an hour (with a connect rate of less than 50%). A predictive dialing feature can make hundreds of dials per hour and improve each agent’s connect rate to near 100%. Agents can conduct 20-30 connected calls an hour.

Agent Payment Report 

Agent Payment reports in a dialer contain information about how a specific agent is performing against key metrics, such as average handle time and sales conversion percentage. Sophisticated tools also contain team level statistics so that contact center managers/supervisors and individual agents can see how their performance compares to their teammates’. 

Below are some common reports included in Agent Payment Report :

1. Attendance report

2. Average Handling Time

3. Wrap Time

4. Calls Per Hour

Multi-Server Capability

Multi-server systems include more than one server, and these provide service to the customers arriving into the customer queue(s). A multi-Server feature is a customer experience (CX) solution that integrates multiple touchpoints – including voice, text, social media and the web – making them accessible via an Internet server. Dial on a single campaign across multiple Asterisk servers or manage multiple campaigns on a single server for scalability. 

Billing Based on Rates 

If you want a clear idea of how your spending correlates with productivity in your call center, step one is calculating your Billing Based on Rates. Billing rates are the prices that a company charges for its services. VICIdial Custom Development billing structures to align with your business model. 

Here are five factors to consider for your business:

1. Employee Wages and Benefits

2. HR Expenses

3. Call Center Overhead

4. Software Subscriptions

5. Total Calls Answered by Agents

Call Transfer 

Call transfers, or call forwarding, is a process of relocating an inbound call to another phone or messaging system. Quite often, an agent encounters an issue which he thinks may be resolved better by another agent and thus he transfers the call. Transfer calls with customer data to closer/verifier on local or remote Asterisk servers for seamless customer support. Call Transfer Rate or CTR indicates the total percentage of calls transferred from one agent to another agent.

This Feature in our VICIdial Custom Development makes employees more available to provide support when they are out of the office. For example, a traveling employee can set up a call forward from a desk phone to a mobile phone to always remain in contact. This makes a company’s labor force far more mobile than if they were tethered to a desk phone.

Custom Dashboard 

At the age of high concurrency, it’s extremely important to provide insight into the detailed analysis of the call center data. Access real-time data with personalized dashboards for admin and managers. Customize your dashboards to display the exact information you need and nothing extra.

KingAsterisk Technology offers the following ways to configure your data:

  • Filter by call center(s)
  • Filter by time 
  • Filter by Activity column(s)

Custom Web Page Integration 

Custom web page Integration means building a custom software solution that is specific to your exact use case. Open custom web pages with user data from calls, tailored to each campaign’s requirements. A good example is a custom integration between your website and your backend systems, such as your enterprise resource planning (ERP) and customer relationship management (CRM) functions. At KingAsterisk, we’ve performed hundreds of custom website integrations in VICIdial Custom Development for clients across all industries.

IVR Integration 

It is an automatic system that lets the customers interact with the brand to satisfy their doubt and raise the query pertaining to the same. Businesses can automate campaigns to start with a simple IVR before directing calls to agents for personalized service. Over the years, the integration purpose of Interactive Voice Response has seen a major upsurge in a graph of implementation of technologies like Artificial Intelligence (AI) has laid the step in self-servicing technology to grade up the applications. 

Recording Reports 

Organize recordings based on users and campaigns for easy retrieval. Create reports that have meaning to your specific operations or for the supervisors that analyze the data. Your efforts are best spent making logical decisions based on the information at hand. Leave it to our team and our VICIdial Custom Development solution to build what’s best for your business.

Broadcast Dialing 

Broadcast Dialing allows you to share a pre-recorded message to your customers in an instant with a personalized touch. Reach out to customers with pre-recorded messages for effective communication. Share important alerts, updates, or information with your customers, employees, and other stakeholders within a few minutes.

Get detailed analytic reports and run A/B tests to see which message brings in more engagement from callers.

  • Scalable to as many numbers of calls as per your business requirements
  • Conduct product and services survey
  • Cost-effective and transparent billing.
  • No long-term contracts required.
  • Schedule voice broadcast campaigns when customers are likely to pick your calls.
  • Improve the response rate as compared to conventional media and marketing channels such as print, email, text messages, and many others.

Customized Inbound/Outbound Reports 

Separate reports for inbound and outbound calling software calls for focused analysis. Inbound/Outbound call summary reports will also allow you to split contact volumes between different agents and groups, which can be useful when reviewing your resource planning success across different departments within the contact center. 

Call Parking  

Call parking is a business phone system feature that allows you to put a call on hold, so that another person can pick it up on a different phone. Park customers with VICIdial Custom Development music per campaign for a professional call experience. This works well for companies or departments with shared calling responsibilities, as it better distributes calls based on availability.

For the caller, being parked is the same experience as being on hold (though someone usually answers them more quickly than being on traditional hold). Plus, the original caller’s line will continue to ring periodically if no one picks up the parked call.

Agent Layout Customization 

A VICIdial Custom Development Agent Layout also allows your agents to send emails and Short Message Services (SMSes) even when they are not on a call. Tailor agent interfaces to match your workflow requirements.

Some of the features of a customized Agent Layouts are as follows:

  • Ticketing

Enables agents to record, track, collaborate on, and resolve customer issues.

  • Scripts  
  • list
  • Guides agents through a variety of customer interactions, such as onboarding, account servicing, support, and sales.

Trackdrive Integration 

TrackDrive is an ideal platform for efficient call tracking and leads to call automation. The platform empowers all inbound and outbound calls concerning prompts guarantee that clients make the most out of them. Businesses can integrate Trackdrive for efficient call posting. 

Voicemail Handling 

Voicemails help your customers record messages for agents when they come across long wait times or their direct calls to agents are unanswered. Send dropped calls to voicemail boxes, queues, or extensions per campaign when agents are unavailable.

You can redirect the caller to record a voicemail for the agent when an incoming call reaches the voice queue and the queue is in one of the following conditions:

  • Exceeds a defined number of calls that are waiting in the queue
  • The call comes during the after hours of the call center operations
  • Exceeds the estimated wait time

CRM Integration 

It’s the process of connecting either your product or your internal application(s) with a CRM system, typically via their APIs. Once connected in VICIdial setup, data can easily stay in sync across the systems. Integrate CRM systems via API for streamlined data management.

CRM API integration can either be connecting your product with clients’ CRM systems or connecting your own CRM system with another application your organization uses (e.g. your marketing automation platform) 

Outbound CallerID  

Set outbound CallerID per campaign or per list to personalize caller information. Once your Caller ID is activated, you can screen known, unknown, or unwanted calls. Avoid guesswork by getting the best caller ID service for your business. Increase your team’s efficiency when you activate your phone system’s Caller ID. 

Callback Scheduling 

Schedule callbacks with customers as either any-agent or agent-specific for efficient follow-up. Typically this is done when the call center wait times exceed pre-defined thresholds (e.g. 10 minutes). The Scheduled Callback technology will then auto dial the customer (as an outbound call) at the requested time window subject to agent availability.

Scheduled Callback choices typically include:

  • As soon as the next agent is available
  • Today PM
  • Tomorrow AM
  • Specific time intervals e.g. between 3.00pm and 3.30, 3.30 and 4.00pm or between 4.oopm and 5.00pm.

Manual Dial Mode 

With the help of a manual dial mode in our VICIdial Custom Development solution, a call center representative dials a number from the preloaded list or by dialing manually. Preview leads before dialing in manual dial mode for better call handling. Sales employees must analyze a large amount of information before dialing a lead, prospect, or client. On the other end, power dialing is employed when agents need to contact larger databases in less time. 

Conclusion 

Our experts at KingAsterisk Technology know the intuitive settings and configuration and that’s why taking our help in setting up this call center solution will result in better ROI. For more information about VICIdial Custom Development services, contact our team. We provide a free demo on Custom Product Development as well so you have a proper insight for your business. Reach out to us today!

By
March 30, 2024
Telecom Exploring- Navigating the Latest Innovations of 2024.
27Mar
Communication solution

Telecom Exploring- Navigating the Latest Innovations of 2024

The Global Telecommunication Market is projected to reach a value of USD 2652.5 Billion by 2030 at a CAGR (Compound Annual Growth Rate) of 5.3% between 2023 and 2030.

Can you see how huge the data is? That is the reason we, at KingAsterisk, are excited to present our Dialer Solutions in 2024. These are an ideal mix of usefulness and aesthetics that is leaving our clients charmed and fulfilled. 

Drained clients were also enthusiastically looking for a much needed refresher in their telecom Solutions. Enter Dialer 2024, swooping in to save the day with its sleek design and unparalleled performance. Gone are the days of settling for mediocrity now. Our clients now revel in the seamless experience provided by our unique technology.

Technology-driven Digital Transformations: AI and Automation: 

Artificial intelligence is set to emerge as a cornerstone. It will seamlessly integrate into core operations to elevate network performance, customize customer interactions, and instigate self-healing capabilities within the infrastructure. And we all will witness this happening in 2024. A shift with chatbots evolving into highly sophisticated entities, network management gaining autonomy, and fraud detection undergoing a revolutionary makeover. 

Imagine a market where issues are preemptively identified before they surface. Tickets are generated automatically using intricate network and user behavioral data, and customer experience takes center stage in the industry narrative. 2024 promises a telecom revolution with telecom digital transformation. Innovation converges with AI, steering the industry toward unparalleled efficiency and unparalleled customer engagement. And honestly, we all tech savyy people are waiting for this.

Cloud Computing – Powering the Digital Age

According to MarketsandMarkets, “The Global Telecom Cloud Market is estimated to reach $32.5 billion by 2027, growing at a CAGR of 23.1%”. 

Today, telecom companies can easily ditch bulky hardware setups and on-premise servers. The Cloud enables them to manage their entire network through a virtual dashboard. And KingAsterisk Technology is providing an effective call center dialer solution which can be customized as per needs and wants. Operators can quickly adapt to the cloud contact centers changing market conditions and even experiment with new services or business models to stay competitive in the market. As per Juniper Research, “Telecom IT spending on cloud is expected to reach 26% by 2024, up from 18% in 2022.”

Unified Communications (UC) Integration 

Unified Communications (UC) emerges as a guiding light in the telecom industry. It is used mostly for the seamless integration of VoIP with messaging and collaboration tools. This intermingling makes a unified platform, eradicating communication storehouses inside associations.

The outcome is increased team efficiency and an exchange of information and thoughts. With the support of wholesale voice termination, this integration becomes not just a technological upgrade but a strategic move in creating a unified, efficient, and interconnected communication ecosystem. 

The integration of Unified Communications isn’t just a technological upgrade; it’s a cultural evolution in how businesses approach collaboration. 

Simplified Networks For Better Customer Experience (CX) 

As the adoption of SD-WAN and SASE continues to fuel global expansion for enterprises, automation, AI and cost optimization will drive network simplification for better CX. Demand for end-to-end security for remote and Modern Contact Centers access encourages providers to support SASE, SD-WAN, wireless WAN and platform-based managed network services with enhanced broadband offerings in a hybrid cloud environment. With developments in virtual/cloud network functions, this year will bring about the perfect fusion of security, network as a service (NaaS), decentralized edge networking and AI. 

Rise of WebRTC

WebRTC, or Web Real-Time Communication, enables real-time communication directly within web browsers without additional plugins. WebRTC enables users to initiate voice and video communication directly from their web browsers, streamlining the user experience by removing the need for additional downloads or installations. It embedded communication abilities straightforwardly into sites and applications. Throat this  it enhances customer engagement, which is particularly useful in customer service and e-commerce environments.

Evolving the Superior Customer Experience: Super Apps 

The future looks towards the era of “super apps,” where social media, self-care, banking, e-commerce, and messaging seamlessly converge under the auspices of telecommunication providers. Picture a digital ecosystem where telcos orchestrate an integrated suite of services, offering a one-stop-shop for users’ multifaceted needs. 

Decentralizing the Network Through Edge Computing

Edge computing, the practice of processing data closer to the source rather than relying on centralized cloud servers, is another telecom trend that will gain momentum in 2024. 

Every telecom company’s network has “blind spots” or areas where they don’t have the strongest coverage. To remain important and to keep on extending their organization, they’ll have to work with accomplices to fill those gaps. The companies that build strong dialer software partnerships will come out on top in 2024.

Low-code/no-code Revolution

Revolutionizing the operational dynamics of telecommunications companies, agile development platforms equipped with low-code or no-code programming capabilities are poised to redefine efficiency and innovation in the industry. The ability to make real-time adjustments to customer journeys and implement on-demand updates to mobile applications and web portals, all without requiring intricate code changes, stands as pivotal.

Internet of Things (IoT) – A Connected Future

There was a time when IoT was a huge buzz, however today, it has become an amazing reality. We are surrounded by everything ‘smart’ – from smart homes and wearables to connected cars and even industrial sensors. Moreover, it is not only about the amount of data traffic but also the diversity of the data that networks need to support. 

Telecom Operators are investing in network infrastructure by deploying LPWANs i.e. Low-Power Wide-Area Networks to cater to the diverse requirements of IoT applications.

Network Slicing for Diverse Services

Network slicing is a technology in call center solution that allows telecom companies like Telstra to carve up our network into separate, secure “slices,” that can be finely tuned to suit the needs of many customers and customer applications. Some of the key reasons are the rigidness of the traditional networks, the rising complexities of the networks, the need for rapid services, etc. These slices can be tailored to provide even more secure and reliable network experience, and in 2024, we can expect network slicing to become more prevalent. 

5G Takes the Center Stage: Mainstream Adoption

A surge in widespread adoption is on the horizon, unfurling the gateway for the integration of next-generation applications such as autonomous vehicles, immersive VR/AR experiences, and the realization of smart cities. The time taken while sending and receiving data over the internet i.e. Latency is also near-instantaneous. Users can experience real-time responsiveness with latency as low as 1 millisecond. 

Compared to 4G, it can connect 100 times more devices per unit area. So, in a crowded area like a stadium where everyone’s streaming, gaming, calling, and whatnot, 5G ensures smooth connectivity. The 5G chips away at higher recurrence teams and high level radio wire innovations. For the telecom organizations, it’s positively a boon.

Personalized Security

In the past, cyber threats were typically one dimensional. However, “blended” cyber threats are becoming increasingly commonplace and often target multiple touch points across the business. 

Cyberattacks are on the rise! 2,814 incidents and over 8 billion breached records globally in 2023, according to IT Governance.

Continuing to Support Hybrid Work and Remote Connectivity

The global shift towards hybrid work models and remote connectivity, accelerated by the COVID-19 pandemic, will continue to influence telecom trends in 2024. The interest for dependable, rapid speed and consistent availability will continue as remote work and digital coordinated effort become vital to current workplaces.

But what sets Dialer 2024 apart? 

It’s not just about looks – although its sleek interface certainly catches the eye. From upgraded call management elements to UIs, Dialer 2024 transforms communicating successfully in the advanced age.

If we explore the growth curve of the telecom industry, technologies like 5G and beyond and the Internet of Things (IoT) are expected to increase the number of subscriptions to 2.8 billion by the close of 2023 (as per the Ericsson Mobility Report). Additionally, the rise of massive IoT devices and connections is set to beat 20 billion by the end of 2023.

Conclusion 

It’s clear that Dialer 2024 is leading the way. As we look ahead to the next 12-18 months, clear pressures will define the telecoms industry. This will be driven by top cloud communication trends by big businesses and consumer requests. As a “Technology First” company and a pioneer in offering smart product engineering. A portion of our skill are quality designing, UI/UX, DevOps, and more administrations to capacity, computing, organizing spaces,etc. But don’t just take our word for it – our clients speak for themselves. 

Overwhelmingly, they express their satisfaction and delight with the new functionality and look of Dialer 2024. Kingasterisk Technology can assist telecom with adjusting suppliers in making dependable and elite execution with latest arrangements. Read our other blogs and if you still have any doubts please reach out to us. We are eager to hear from you! 

By
March 27, 2024
Budget-Friendly-Solutions-Step-by-Step-Setup-of-VICIdial-Without-Any-Installation-Costs
20Mar
Vicidial Solutions

Budget-Friendly Solutions- Step-by-Step Setup of VICIdial Without Any Installation Costs

Leveraging open-source solutions can be a game-changer. VICIdial Solution stands tall as a prime example of this. As freeware it appeals to many companies that are looking for a cheap solution. However, the technical know-how and time needed to install and set it up and provide a stable platform should not be underestimated. A big reason behind VICIdial’s widespread usage? It’s “free” to use. 

A thriving developer community, KingAsterisk Technology gives users access to over 2,000 features–including VoIP voice calling, email, and website chat. All this without breaking the bank and without bearing any installation costs. 

“If a VICIdial system is set up and managed properly, it can be extremely reliable.”

  • VICIdial group, June 2021 

Why VICIdial Stands Out

It is an open source, enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world. It has no per-user license fees and is completely free for anyone to use. It isn’t simply your ordinary call center programming; it’s an exhaustive solution loaded with features. Also it is custom fitted to meet assorted business needs in all enterprises. The board is open in 16 one of a kind languages. 

From predictive dialing to CRM integration, it covers all bases seamlessly. It ensures an optimized inbound and outbound call management. Filter, Sort, Track and Manage contacts easily. Never miss a Follow-up in future. It is appropriate for businesses like hotels, tour operators, etc. that deal with international customers. It is scalable and so is appropriate for rapidly growing businesses.

The Vicidial can have

➡ Automatic call distribution (ACD) system, requires deep configuration by the support team for payment.

➡ Outbound and inbound calls, billable configuration.

➡ Predictive dialing.

➡ Scheduling of calls in case of proper customization.

➡ Callbacks, yet not automatically

Scaling the number of seats, 

➡ The capacity to call an ID. 

VICIdial allows agents to handle blended inbound and outbound calls as well as predictive and manual outbound list dialing and can also handle inbound emails and website customer chat sessions all within the same agent screen. It is the ideal one if you are exploring call center software for free. You must first evaluate the needs of the business and choose one that matches your requirements. 

VICIdial is one of the most popular open-source contact center solutions in the world with customer sales reaching up to 14,000 installations. 

What is Vicibox?

ViciBox is a pre-installed software package that includes Vicidial. Which makes it easier for users to get started with their call center operations. 

ViciBox includes a pre-configured version of the Linux operating system. Some examples are CRM systems, softphones, and reporting tools. 

With ViciBox, users can quickly and easily set up a complete call center solution without having to manually install and configure each software component individually. 

Step-by-Step Setup Guide Of VICIdial Installation

ViciBox is available only in a 64-bit architecture. Any modern CPU relinquished after 2004 should not have any issues installing or running ViciBox. You can set up a remote team of support executives, manage calls from customers and prospects on-the-go, and efficiently manage inbound and outbound business calls.

Engage With KingAsterisk

First start your VICIdial journey by reaching out to KingAsterisk Technology. Our group of specialists gives free setup arrangement, establishment, and design administrations. 

Requirements Assessment

Before diving into the setup process, our experts conduct a thorough assessment of your requirements. They will even go an extra step to suggest to you what all things you should be having according to your venture. Whether you need a multi-channel communication platform or real-time analytics. 

Server Setup 

With the requirements in mind, we proceed to set up Custom VICIdial on your servers. Our group handles everything from server provisioning to programming establishment, guaranteeing a consistent change. 

Installation 

The standard ‘root’ password is ‘vicidial’ on all installation media. You can simply type ‘root’ at the Login prompt and ‘vicidial’ at the Password prompt.

Configuration Customization

Market is becoming more and more unique and personalized these days. No two businesses are alike, and its flexibility shines through in its theme customization capabilities. We tailor the setup to adjust with your special work processes and inclinations. Nothing better than having your own set of solutions which your agents prefer to have. 

Integration With CRM

Seamlessly integrate it with your CRM system to streamline operations and enhance customer engagement. So you don’t miss out on any data when required. Your team will have all kinds of information ready at any point of given time.

Client Interaction Story

Imagine a bustling call center grappling with the challenge of outdated software and skyrocketing operational costs. Yes, this happened recently. That’s where KingAsterisk stepped in to save the day of that business. Supporting productivity and cutting expenses by 30%. Now, agents can work from any system and if you support a remote work model this model works amazingly well. Their team was more than happy from our work ethic and support services.  

With Vicidial solutions, you can easily scale your call center up or down based on your business needs. This means you can quickly add or remove agents as your call volume changes, without needing to worry about managing your own server hardware.

Important Notes

This isn’t just a cost-effective solution but it’s a catalyst for any kind of business transformation. With KingAsterisk by your side, setup costs become a thing of the past. 

How organizations are utilizing VICIdial

First, you can download and install and use it completely 100% free, no strings attached. Third, the reporting is all one 1 screen, there are many reports, inbound, outbound, carrier reports, etc. 

Fourth, they have a user forum where, and I kid you not, you can post a question or an issue you are having, and either a VICIdial expert or one of the other many experts on the forum will respond to your question usually within an hour or two, always that same day. You can optically discern a minute list of how organizations are utilizing it daily to get business done.

➡ Customer service calls for small to medium size businesses.

➡ Hospital patients post-checkout survey.

➡ Broadcasting to members of an organization.

➡ Doctor’s office patient contact management: Incoming/Outgoing calls and email.

➡ Schools use broadcast messages and parent response IVRs.

➡ ️ Emergency response call center which operates 24/7.

➡ ️ Phone call logging and call redirection for lead management company (10,000+ Direct Inward Dialing).

➡ Bank customer service call center.

Conclusion

When we first installed it, we used an old desktop and turned it into a VICIdial server. The hardware requirements are low. And maybe most importantly, it is constantly evolving. This really happened at King Asterisk Technology. New revisions come out regularly, and new versions of the installer VICIbox are produced regularly, and they are new features constantly, and the program keeps getting better and better!

VICIdial is everything you always wanted in a predictive dialer or software dialing solution, and it is absolutely free of charge! Your call center activity requires a proactive, versatile, start to finish solution for screen and management with all cycles. 

And we all know that time is money and it’s a luxury to waste a time when you need to earn money. A large number of agents are just waiting for a call or contact with customers, yet they can’t because of software outages. This software is one of the most challenging software niches for developers.

With KingAsterisk’s expert guidance, setting up VICIdial cost becomes a breeze, allowing businesses to unlock unparalleled efficiency without incurring any installation costs. Investing in a free call center software system helps businesses streamline the high volume of incoming calls. As the calls are routed over the internet, businesses can reach out to international leads and prospects at lower costs. 

That’s how we have won and continue to maintain the faith that 12,000+ companies bestow upon us for their business calls management. With 24/7 live operator call center solutions, we’re able to engage your customers as your single customer service hub.KingAsterisk Technology Free Plan is best for call centers that need to integrate their existing business phone system into a flexible, feature-rich marketing and CRM platform. It shortens the buying cycle and automates minor support and sales tasks. 

By
March 20, 2024
what-is-voip-billing-solution
23Jun
VoIP solutions

What is VoIP Billing Solution? Why should choose it?

What is VoIP Billing Solution

VoIP billing software are the wisest choices for several providers looking for reliability and career grade performance by providing various services. VoIP billing software lets service providers effectively manage and properly bill the VoIP usage. They can easily handle billing activities of businesses with effective features like, call rates, offer flexible call plans, billing for call usage, prepaid and postpaid. It provides different reports like charging, payment, call data records etc. We saw what is voip billing solution. Now, we discuss why should choose it.

Why choose it?

In modern times, technology is very advanced. Many businesses use different technology based tools for handling their business activities. VoIP billing software mostly used for handling billing activities. In addition, included important and advanced features in this software that increase uses of VoIP billing software and it’s also increase their value in businesses.

Payment Gateway

Multiple payment gateway available in VoIP billing software. Receive payment by multiple payment gateway options and recharge account easily and quickly and real time balance reporting.

Rates Management

Manage rates easily with VoIP Billing system. It allows businesses to configure different types of rates based on different criteria so the invoicing and billing be automated and accurate.

Invoicing

Automated generate invoicing and receipts for postpaid and prepaid customers. Resellers can apply their own settings to use white label reselling business benefits.

Real Time Billing

Real time billing if customers balance is low calls will be stopped then and their balance will not be negative. Generate, control and automate invoicing and billing processes in the VoIP business.

Customer Management

Manage your customers, resellers and providers are very effective and efficient with VoIP Billing software. You can manage your customers and their accounts easily through VoIP billing software.

Sign Up for a New Account

If you don’t have an account, go ahead and create an account by filling out any necessary forms (such as name, address, and contact information). You can easily create a new account in VoIP billing software.

Call Detail Reports

VoIP billing software generates detailed call traffic reporting with complete information about call failure reasons.

Payment Report

Get an extensive range of reports of payment to stay well informed and well aware of the business performance.

By
June 23, 2023

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