Call forwarding is one of the most important features which ensures that users never miss a phone call.
Call forwarding lets a user send calls to:
2.ring group or voicemail.
Calls can also be forward to a phone not on the system such as a mobile phone.
A user can easily turn call forwarding on and off –or, it can be done automatically.
Thanks to VoIP services by Kingasterisk Technologies, it’s now possible to expand your business internationally without facing crippling international toll charges.
Let’s Learn about types of Call Forwarding and how its setup.
Different Types of Call Forwarding
This is the most basic kind of call forwarding. Its job is to only do one thing: forward the call to the predetermined destination.
As the most common form of call forwarding, this straight forward redirection is found in traditional phone systems and VoIP systems.
But don’t limit yourself to only using it at an individual level! It can also be used to consolidate multiple numbers to be routed to a single line.
Call cascading combines the use of unconditional forwarding with a sequential forwarding rule.
You can set the final stop to either be a voicemail (if you still use them) or simply the end of the call.
This establishes an order of priority and hierarchy of who should answer calls first. Maybe a manager of your customer service team can be the final backup to forward calls so that you don’t miss a single customer.
Circular hunting is like call cascading but with the end of the line routing back to the first person in the sequence. Hence the term, ‘circular’.
We recommend using circular hunting with rules like ring time so that your customers don’t have to wait forever.
Group Call Forwarding
A call group is a consolidated list of numbers. Group call forwarding forwards the call to all members in the call group, with either a simultaneous ring or cascading ring.
It’s great to ensure that someone will attend to the caller. But maybe it’s not so great from a workflow standpoint, as it can be disruptive to a person in the call group who just finished a call, but may now be forced to pick up a new incoming call if everyone else is busy.
Consider instead, more complex types of call forwarding, such as…
Similarly, you set up a call group to forward calls to. Instead of calling everyone at the same time, the VoIP system operates on a smart distribution. You can set your preferred criteria and let the software algorithm determine the best person to forward the call to.
One popular smart distribution criteria would be who is most idle. Whoever on the call group that has been inactive the longest will be considered most idle, and the next incoming call would be routed to them.
With call screening, you can view incoming caller details while they are still ringing. Derive even more complex information about the caller by integrating your VoIP software with your CRM tool.
Then, you can either choose to accept, reject, or select another number to forward this call to.
As this type of call forwarding gives autonomy to freely choose to pick up the call or not, it may be more suitable for frontline managers to choose who to route calls to.
It is also suitable for personal assistants and receptionists.
Keep in mind, you can always deploy more than one type of call forwarding in your organization.
For example, you can use call cascading at an individual level, and hunt groups at a departmental level. It really depends on the kind of department, best practices, size, and workflows in your organization.
Once again, select call forwarding rules and types that fits your needs best.
How to Set up Call Forwarding
The best part about VoIP call forwarding by Kingasterisk Technologies is that while it may look complex, the feature is easy to set up and use.
You can enable or disable it remotely, change settings on the fly and even access your dashboard while traveling.
You can restrict overall control to only administrators while allowing users to change personal settings.
With a VoIP phone system, you’re always in control. Activate call forwarding whenever you want within the online dashboard.
1.Sign in to the King Asterisk Voice Portal.
2.Click on Features located at the top of the screen.
3.Scroll down to the Forwarding section.
From here, adjust your call forwarding options.
Make sure to make full use of your VoIP software provided by Kingasterisk Technologies and set up your call forwarding rules and types.
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