Call forwarding is the process of redirecting incoming calls from one number to another number. Call forwarding software allows you to do this process. The caller does not even know that the call is being forward. Call forwarding is also known as “Call Transfer”.
Call forwarding software is mostly use in offices. When an employee is not available to receive the call, an employee who is available to receive the call is forward to that employee’s number. This helps callers get answers to their queries faster and improves productivity.
Benefits of Call Forwarding Software
Never Miss An Any Business Call
When an employee is not available or the phone lines are busy, the call is forward to another number. And this number can also be a mobile phone or home phone number. So that no important business call is missed and the employee can also leave the office freely.
Call forwarding software helps businesses save money. If businesses use this software, they do not need to install any hardware or rent phone lines. Apart from this, if the business is at an international level and the team has international employees, then call forwarding software is the best solution to reduce costs.
Improve Customer Service
Providing better customer service is the main goal of any business and it is also important. In order to provide better customer service, it is necessary to answer every question of the customers quickly. For this, businesses should ensure that the number to which the call is forward can answer every question of the customer or not.
When the customer calls and the phone lines are busy or there is no one to receive the call, then the call can be forward to another number with the help of call forwarding software. So, there is no need to wait for the customers and they also get solutions to their queries quickly. By doing this, the brand image of the businesses is also improved and customers are also satisfied with the services of the business.
Call forwarding software helps in improving the workflow of your employees. When a call is forward to another number with the help of this software, only the call is not forward but the workflow of one employee is transfer to another employee. When an employee is already busy on a call, then calls to his number are forward to another number. And for this there is no need to manually forward the call.
If an incoming call comes from another country, the call can be forward to an employee who speaks the caller’s regional language. So that he can answer every question in the caller’s regional language.
Stay Connected 24/7
Call forwarding allows you to forward your business calls to any number or device you want. You can be available to your clients even after working hours. Especially when you have an international client or are working on an important project.
Apart from this, you can answer calls from your mobile phone even when you are working from home and travelling. In this way you can receive calls from any device at any time.
If one of your employees is not in the office, leaving a voicemail is required and this requires a long process such as a “voicemail tag” or “phone tag”.
Increase Staff Availability
Alternatively, if you use call forwarding software, you can forward calls to your employee’s mobile phone or home phone. This also provides real-time customer support that is convenient for your customers.