2023 - Page 8 of 9 - kingasterisk

Welcome, dear readers, at KingAsterisk Technologies, we understand that the key to a smooth call center experience lies in the customization of your VICIDial interface. In this blog, we will learn about VICIDial skins customization and explore how it can transform your user experience.

Did you know we install and configure your VICIDial for free?

Yes, you heard it right – because upgrading your communication game shouldn’t come with a hefty price tag.

Power of VICIDial Skins Customization

VICIDial theme customization goes beyond mere aesthetics; it’s about tailoring your call center interface to match your unique preferences and requirements.

Personalizing Your Call Center UI

VICIDial theme customization empowers you to personalize your call center’s user interface, creating an environment that aligns with your brand identity and team culture. With this customization, you have the power to infuse your unique style into every click and call.

The Art of Custom VICIDial Appearance

Say goodbye to generic interfaces. With custom VICIDial skins, you can give your platform a distinct look, making it stand out in the sea of conventional call center setups. When your agents enjoy working with a sleek and personalized interface, productivity naturally gets a boost.

Enhancing User Interface with Tweaks

Ever wished you could tweak certain aspects of your VICIDial interface to better suit your workflow?

Small tweaks make a big difference. User interface tweaks for VICIDial let you fine-tune the details, ensuring that your agents have an interface that maximizes efficiency and minimizes distractions.

Unleashing the Power of Branding

VICIDial branding options allow you to integrate your company’s branding elements seamlessly. Branding options allow you to seamlessly integrate your company’s logo, colors, and vibe into the interface.

Flowing with the Layout

Tailored skins for VICIDial extend to layout customization, giving you the flexibility to arrange elements in a way that suits your workflow, enhancing overall productivity.

Why Choose VICIDial? A Quick Fact Check

With features designed for maximum efficiency, it ensures your team stays connected effortlessly. KingAsterisk Technologies goes the extra mile by installing and configuring VICIDial for you at absolutely no cost. With our theme customization options, your interface becomes a reflection of your brand, creating a personalized user experience for your team. It’s something beyond a communication platform; It is your strategic partner in creating a communication network that is user-friendly, cost-effective, and effective.

Final Thoughts: Your VICIDial, Your Way

VICIDial skin customization emerges as a potent tool in call centers. Throughout this journey, KingAsterisk Technologies will ensure that your VICIDial experience reflects your distinctive vision.

Upgrade your communication game today with KingAsterisk Technologies – where efficiency meets affordability in the realm of VICIDial customization.

*Note: KingAsterisk Technologies offers free installation and configuration of VICIDial, making it a hassle-free experience for our clients.

VICIdial: The Free and Open-Source Contact Center Solution

Picture this – a solution that not only transforms the way you handle calls but also fits your budget.

We are delighted to introduce VICIDial, an open-source call center solution that is not only effective but also cost-effective. Our team at KingAsterisk Technologies not only provides VICIDial solutions but also offers free installation and configuration services.

Everything About VICIDial

Built on the Asterisk platform, it harnesses the power of predictive dialer technology, guaranteeing your representatives take advantage of their time. The open-source nature of VICIDial implies unending customization prospects, giving a fitted answer for your remarkable business needs. It’s the multitasker your call center dreams of – no more choosing between handling incoming calls and reaching out to customers.

Key Features

Predictive Dialer Technology

VICIDial’s predictive dialing optimizes agent productivity by making smart calls, reducing idle time, and boosting overall efficiency.

Asterisk-Based Foundation

Leveraging the reliability of Asterisk ensures a stable and scalable platform for your call center operations.

Smart Dialing for Smarter Conversations

VICIDial’s predictive dialer technology ensures your agents are always engaged in meaningful conversations, reducing idle time and maximizing productivity.

Inbound and Outbound Excellence

VICIDial seamlessly handles both inbound and outbound calls, providing a holistic solution for your contact center.

Effortless Installation and Configuration

KingAsterisk Technologies takes pride in offering free installation and configuration services. Our specialists guarantee an issue free arrangement.

Boost Efficiency with Automation

VICIDial goes beyond being just software; it’s a call center automation powerhouse. Integrate VoIP seamlessly and configure IVR systems to streamline operations and enhance overall efficiency.

Vicidial Support Services

Our commitment to your success doesn’t end with installation. KingAsterisk Technologies provides ongoing support services, ensuring your VICIDial framework moves along as expected, and your group is generally prepared to deal with difficulties.

24/7 Assistance

Got a burning question at 3 AM? We’re here when you need us – always.

Troubleshooting Made Easy

Stuck in a technical hiccup? Our team’s got your back. We’ll direct you bit by bit, ensuring you’re in the groove again right away.

Expert Guidance

Not sure how to optimize your VICIDial for maximum efficiency? Believe in us! Our experts provide guidance altered to your specific necessities, guaranteeing you’re gaining by VICIDial’s actual limit.

Remote Assistance

Distance is no obstacle for us. We can troubleshoot and resolve issues remotely, so you don’t have to do a thing. Simple, right?

Upgrade Your Communication

Are you tired of communication barriers holding back your business?

KingAsterisk Technologies invites you to improve your business communication with VICIDial. Efficient, affordable, and tailored to your needs – it’s the solution your call center deserves.

Important Note: KingAsterisk Technologies installs & configures your VICIDial on a free-of-cost basis. Upgrade your communication game with VICIDial – where efficiency meets affordability.

Conclusion

Trust KingAsterisk Technologies to not only provide VICIDial solutions as well as to be your accomplice in upgrading the manner in which you interface with your audience. Experience the power of a call center solution based on Asterisk that combines the latest technology at an unbeatable price.

Your success story starts here – efficient, affordable, and powered by KingAsterisk Technologies.

Step-by-Step Guide: How to Install Asterisk for Seamless Communication

Did you know? Asterisk is the foundation of many renowned PBX solutions around the world.

Welcome to KingAsterisk Technologies. Whether you’re a beginner or looking to enhance your telephony system, this blog is your roadmap to a seamless Asterisk setup.

But hey, before we dive into the technical stuff, let’s chat a bit about why Asterisk is a unique advantage in communication.

Understanding Asterisk

So, what exactly is Asterisk?

Asterisk, an open-source PBX, is the key to unlocking advanced telecommunication capabilities. It takes into consideration customization and fills in as the establishment for a strong correspondence framework.

To put it more succinctly, Asterisk is the brain of your phone system. It handles the magic that happens behind the scenes to ensure that your calls and messages flow smoothly.

Remain tuned as we walk you through the establishment, setup, and improvement steps and uncover its different capacities.

Installing Asterisk

Step 1: Preparing for Installation

First things first – let’s ensure your system is ready. Before diving into the Asterisk installation process, ensure your system meets the necessary requirements. This includes a Linux environment and the necessary dependencies.

Step 2: Asterisk Software Installation

Now, it’s time to bring Asterisk into the mix. Execute the installation commands carefully, following our step-by-step instructions.

Ready for the next step?

Step 3: Configuring Asterisk Server

We want your Asterisk to shine, so we’re customizing the settings. Delve into the server configuration settings to tailor Asterisk to your specific needs.

Step 4: Asterisk PBX Installation

Time to introduce the star of the show – Asterisk PBX. Consider the installation of your telephony system’s foundation, Asterisk PBX. You are now one step closer to having a single communication platform.

Invigorating, right? We’re nearly there!

Step 5: Asterisk VoIP Setup

Our guide covers the process of setting up VoIP to enhance your communication capabilities. Fill in the blanks with the information your provider gives you. Assign each team member their own extension, and voila – it’s like calling them on their personal line. Enable Secure Real-time Transport Protocol (SRTP) to keep your calls private and secure.

Tip: Make a few calls within your system to ensure everything sounds crystal clear.

Step 6: Asterisk SIP Installation

Learn the ins and outs of Session Initiation Protocol (SIP) installation, a crucial component for enabling real-time communication over the internet. Before we start the SIP installation party, ensure your system is ready. Open your Asterisk Command Line Interface (CLI). Now, let’s configure your actual device – could be a phone, a softphone on your computer, or even a fancy desk phone.

Step 7: FreePBX Asterisk Install

Explore the integration of FreePBX with Asterisk, providing you with a feature-rich and user-friendly interface for managing your PBX system. Start by downloading the FreePBX ISO. Open up a web browser and head to your server’s IP. In the FreePBX dashboard, find “Asterisk SIP Settings”. Link FreePBX and Asterisk by adjusting the settings. Hit the “Apply Config” button. Your FreePBX and Asterisk are now in perfect harmony.

Step 8: Asterisk Development and FreeSWITCH Integration

Ever felt the need for a specific feature that Asterisk doesn’t provide out of the box?

This is where Asterisk development comes into play. Begin by understanding Asterisk extensions. AGI (Asterisk Gateway Interface) scripts open up a world of possibilities.

Want to connect your system to a CRM or database? AGI scripts make it happen.

Now, imagine combining the robustness of Asterisk with the versatility of FreeSWITCH. FreeSWITCH is an open-source alternative that complements Asterisk beautifully. Whether it’s handling audio or video, FreeSWITCH ensures top-notch quality.

Pro Tip: If you ever feel lost, our team at KingAsterisk Technologies is just a message away. We’ve got your back in this journey toward enhanced communication.

Important Note: Vicidial Installation Offer

KingAsterisk Technologies is pleased to offer a free installation and configuration service for Vicidial, enhancing efficiency without breaking the bank. Upgrade your communication game with Vicidial – where efficiency meets affordability.

Conclusion

Congratulations! You have enabled your organization with a cutting-edge communication system by successfully installing and configuring Asterisk. At KingAsterisk Technologies, we’re committed to delivering top-notch solutions to improve your telephony experience. Feel free to reach out to our expert team for any assistance.

Agent Performance Analytics by Accurate Reporting

Agent Time Detail

In this report you can view how much time agents spent on what.

Time Clock :- Time the agent has logged in to the time clock.
Agent Time :- Total time on the system (WAIT + TALK + DISPO + PAUSE).
Wait :- Time the agent waits for a call.
Talk :- Time the agent talks to a customer or is in dead state (DEAD + CUSTOMER).
Dispo :- Time the agent uses at the disposition screen (where the agent picks NI, SALE etc).
Pause :- Time the agent is in pause mode (LOGIN + LAGGED + …).
Dead :- Time the agent is in a call after the customer has hung up.
Customer :- Time the agent is in a live call with a customer.
Connected :- Time the agent is waiting for a live call plus time in a live call with a customer.

Agent Status Detail

The Agents Status Summary Detail view displays real-time information about an agent’s statuses, including the length of time the agent stays in each status.
Data in the columns updates when the agent leaves a status.
This view updates automatically.

Agent Performance Detail

View detailed performance metrics for an agent or a group of agents, including a summary row of data for the dates displayed.
This view updates automatically except when you use filters from the Filters pane.

Team Performance Detail

See everything in one place so you can effortlessly manage your team, projects, clients and freelancers.
Get all the advanced features you need from time tracking to budgeting to resource allocation — to run effectively.
Grow when you’re ready by seamlessly adding CRM, Desk, Chat, or Spaces to your PM set-up.

Performance Comparison Report

We Provide Report on historical or real-time call center performance metrics.
We access all the data through highly visual dashboards.

Single Agent Daily-Time

We provide workforce management functions such as scheduling team assignments, and areas of expertise.
We Provide reporting of Daily time-spent of a Particular Agent.

Not Enough Data Available

We Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.
Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

User Group Login Report

This feature shows the number of unique Users logged in for a single day rather than the number of times a User logged in per day.
You can also add a filter to this report to restrict the data to a single User per day.

User Group Hourly Report

This report contains two sections

– A header section that provides report ending time and trunk group administrative information

– A data section that provides the measurement data for 24 hours

User Stats

We Provide unique reports for all the users.
You can compare agent performance by queue, to accurately keep track of productivity and call handling percentages, together with call times and number of calls answered.
A simple and effective report to quickly gauge your best performing agents.

User Timesheet

This feature provides a Timesheet for all the agents.
The Timesheet feature is powerful, yet easy to use with functions like time reporting and expense tracking.

By kingasterisk

March 12, 2023

05Mar

Call Forwarding Solutions

Know How to Setup Call Forwarding and about its Types

Call forwarding is one of the most important features which ensures that users never miss a phone call.

Call forwarding lets a user send calls to:

1.another extension

2.ring group or voicemail.

Calls can also be forward to a phone not on the system such as a mobile phone.

A user can easily turn call forwarding on and off –or, it can be done automatically.

Thanks to VoIP services by Kingasterisk Technologies, it’s now possible to expand your business internationally without facing crippling international toll charges.

Let’s Learn about types of Call Forwarding and how its setup.

Different Types of Call Forwarding

Unconditional Forwarding

This is the most basic kind of call forwarding. Its job is to only do one thing: forward the call to the predetermined destination.

As the most common form of call forwarding, this straight forward redirection is found in traditional phone systems and VoIP systems.

But don’t limit yourself to only using it at an individual level! It can also be used to consolidate multiple numbers to be routed to a single line.

Call Cascading

Call cascading combines the use of unconditional forwarding with a sequential forwarding rule.

You can set the final stop to either be a voicemail (if you still use them) or simply the end of the call.

This establishes an order of priority and hierarchy of who should answer calls first. Maybe a manager of your customer service team can be the final backup to forward calls so that you don’t miss a single customer.

Circular Hunting

Circular hunting is like call cascading but with the end of the line routing back to the first person in the sequence. Hence the term, ‘circular’.

We recommend using circular hunting with rules like ring time so that your customers don’t have to wait forever.

Group Call Forwarding

A call group is a consolidated list of numbers. Group call forwarding forwards the call to all members in the call group, with either a simultaneous ring or cascading ring.

It’s great to ensure that someone will attend to the caller. But maybe it’s not so great from a workflow standpoint, as it can be disruptive to a person in the call group who just finished a call, but may now be forced to pick up a new incoming call if everyone else is busy.

Consider instead, more complex types of call forwarding, such as…

Hunt groups

Similarly, you set up a call group to forward calls to. Instead of calling everyone at the same time, the VoIP system operates on a smart distribution. You can set your preferred criteria and let the software algorithm determine the best person to forward the call to.

One popular smart distribution criteria would be who is most idle. Whoever on the call group that has been inactive the longest will be considered most idle, and the next incoming call would be routed to them.

Call Screening

With call screening, you can view incoming caller details while they are still ringing. Derive even more complex information about the caller by integrating your VoIP software with your CRM tool.

Then, you can either choose to accept, reject, or select another number to forward this call to.

As this type of call forwarding gives autonomy to freely choose to pick up the call or not, it may be more suitable for frontline managers to choose who to route calls to.

It is also suitable for personal assistants and receptionists.

Keep in mind, you can always deploy more than one type of call forwarding in your organization.

For example, you can use call cascading at an individual level, and hunt groups at a departmental level. It really depends on the kind of department, best practices, size, and workflows in your organization.

Once again, select call forwarding rules and types that fits your needs best.

How to Set up Call Forwarding

The best part about VoIP call forwarding by Kingasterisk Technologies is that while it may look complex, the feature is easy to set up and use.

You can enable or disable it remotely, change settings on the fly and even access your dashboard while traveling.

You can restrict overall control to only administrators while allowing users to change personal settings.

With a VoIP phone system, you’re always in control. Activate call forwarding whenever you want within the online dashboard.

1.Sign in to the King Asterisk Voice Portal.

2.Click on Features located at the top of the screen.

3.Scroll down to the Forwarding section.

From here, adjust your call forwarding options.

Conclusion

Make sure to make full use of your VoIP software provided by Kingasterisk Technologies and set up your call forwarding rules and types.

We provide the best services with a 24/7 support team for your any kind of help.

By kingasterisk

March 5, 2023

01Mar

CRM integration solutions

Top Reasons to Use Call Center CRM Integration from KingAsterisk

Did you know? 89% of customers prefer companies that understand their needs. CRM integration helps you be that company.

At KingAsterisk Technologies, we understand the role call centers play in laying out and keeping up with client connections. Integrating Customer Relationship Management (CRM) with call center operations is not just a choice; it’s a strategic necessity these days.
In the following sections, we’ll explore the top reasons why Call Center CRM Integration is a need of businesses today.

Effortless Connectivity with CRM Call Center Solutions

Seamless integration ensures your call center agents have instant access to customer data, providing a 360-degree view of interactions and history. CRM call center software facilitates a more personalized and efficient customer experience.

Search engines love websites that offer a smooth user experience, and what’s smoother than a call center operation where information flows seamlessly?

Enhanced Efficiency with Integrated Call Center Systems

The synergy between call center operations and CRM systems streamlines workflows, reducing manual effort. Integrated systems are designed with scalability in mind, adapting to your growing needs without the headaches of extensive reconfigurations. As a result, issues can be resolved more quickly, response times can be reduced, and overall productivity can be increased.

Optimized CRM-Driven Call Center Operations

By aligning call center activities with CRM data, you empower agents to prioritize tasks based on customer needs. As a result, issues can be resolved more quickly, interactions can be tailored, and customers will ultimately be happier. CRM-driven call center operations open the door to automation, intelligent analytics, and streamlined processes.

Customer Relationship Management in Call Centers

Ever experienced the frustration of repeating your issue to multiple agents?

With CRM in call centers, your agents have a personalized playbook at their fingertips. A unified system ensures a cohesive and comprehensive approach to customer relationship management by tracking interactions with customers and managing leads. CRM tools enable your call community to be proactive – from anticipating likely issues to offering significant advancements.

5. Boosting Technology with Call Center CRM Tools

Get the advanced features offered by CRM-driven call center technology. These tools, which range from intelligent analytics to automated workflows, offer insights that can be put into action for making strategic decisions. Make data-driven decisions effortlessly and stay one step ahead in meeting customer expectations.

Important Note

At KingAsterisk Technologies, we believe in maximizing value for our clients. That is the reason we offer free establishment and design of Vicidial – a strong platform where productivity meets moderateness.

Conclusion

New, as we wrap up our investigation into the universe of Call Center CRM Reconciliation, I believe that you should imagine the effect it can have on your activities. Much thanks to you for going along with us on this investigation, and we, KingAsterisk Technologies, anticipate being your confidant partner in the CRM-coordinated call communities.

What is Progressive Dialer?

With the wide array of recent technological advancements, call centers can use a variety of sophisticated call-related software to maximize agent productivity and enhance customer experiences.

One such tool is the Progressive dialer. It is use to help call center agents save considerable time and effort when making calls.

Progressive Dialing covers the “middle ground” between manual dialing, and the more advanced Predictive Dialer solutions.

What is a Progressive Dialer?

Progressive dialing is an automated dialing technique. It presents contact information to the call center agent prior to dialing the phone number. The agent is given a specific amount of time to perform this review prior to the dialer automatically placing the call.

A progressive dialer provided by Kingasterisk Technologies is the software that works through a pre-prepared list of numbers.

The display presents agents with important customer information that’s relevant to each number before it is dial. A call is only initiate once the agent indicates they have finished reading the pre-call information.

There are measures in place to ensure that calls which go straight to voicemail disconnect immediately, and those that ring continually disconnect after a set amount of time. As a result, the call center can reduce monotonous tasks, which helps boost efficiency and costs.

The automated nature of this technology makes it ideal for businesses involved with telemarketing. Because progressive dialers make calls one after another, utilizing the availability of agents to initiate the calls.

What is the Purpose of a Progressive Dialer?

When call centers employ the use of progressive dialers, agents can save considerable time. They don’t have to manually look for and then dial customer numbers for outbound calls.
A Progressive Dialer also ensures that an agent is available immediately to speak to the customer as soon as they pick up the phone.
By minimizing silent calls, you’re better position to nurture more leads and improve agent output.
Progressive dialer allows agents to review customer information before automatically placing the call as well. So, you can also enhance the customer experience through more personalized interactions.
A progressive dialer leverages auto dialer software to help call center agents maintain a consistent pace of dialing.

Progressive Dialers are use in any vertical, for customer service, sales, telemarketing, collections and any other environment. Which requires making outbound calls from a list.

This auto dialer system is widely used in outbound call centers.

Rather than manually selecting a customer, input their number, and initiate the call, an auto dialer automatically presents agents with the next customer in a company’s list.

Typically, the call to this next customer will automatically be initiate after a set period of time.

Progressive dialing is a common use of call center automation that can increase agent productivity and efficiency by shortening the amount of time between calls, as well as the amount of repetitive, manual input required to dial customers.

The major distinction that sets progressive dialers apart from predictive dialers is that the progressive dialing system waits for an agent to complete their current call before dialing the next number.

Besides, it dials only one number per each available contact center agent. Example, if there are 10 available agents, the dialer places 10 calls.

With the progressive dialing mode, the system analyzes the calling statistics such as the rate of connection and the abandonment rate to determine the pace of dialing.

How Does a Progressive Dialer Work?

Progressive dialer software dials customer phone numbers at a ratio of one call per agent. That means that each time an agent finishes a call, the next lead will be automatically dial.

Most progressive dialers allow managers to customize the length and nature of this interval between calls. Calls can be initiate by agents with a manual click or completed automatically after a predetermined amount of time.

In either case, progressive dialing gives agents time to review each customer record before dialing.
This software provided by Kingasterisk Technologies dials phone numbers from the database. It connects agents to calls only when there is a live contact on the line bypassing busy lines, answering machines and unresponsive numbers.

Uses of Progressive Dialer:

Above and beyond time-saving, our Progressive Dialer software also ensures that an agent is available immediately to speak to the customer as soon as they pick up the phone.
A progressive dialer is particularly useful for targeted outbound campaigns such as welcome calls and follow-ups.
By minimizing silent calls, you’re better position to nurture more leads and improve agent output.
Since a progressive dialer allows agents to review customer information before automatically placing the call as well. You can also enhance the customer experience through more personalized interactions.

Agents can review customer information and prepare themselves for the call accordingly before the number is dial.

While some large call centers use predictive dialers, progressive dialers can provide a greater sense of control, as they require a lower level of automation.

They only ever dial one number at a time as well. So, you don’t need to worry about recurring agent availability mishaps.

Progressive dialers can be use in a variety of industries for a range of purposes. Such as, outbound sales, telemarketing, collections, customer service follow-up calls, etc.

The dialing rate of a progressive dialer is lower than that of a predictive dialer. So, it is considered as less efficient dialing mode. It is not recommended to use in cases when agents need to make outbound calls over hundreds or thousands of contacts.

Benefits of Progressive Dialer:

Increased Agent Efficiency

Progressive dialers dial numbers automatically and filter out busy lines, answering machines and disconnected numbers. As a result, agents don’t have to waste time on manual dialing and failed calls.

Fewer Hang-ups

As progressive dialers ensure agent availability (there’s always an available agent ready to handle the call, once it’s connected), it reduces wait times and results in fewer dropped calls in comparison to predictive dialers.

Better Goal Conversion

Reduced call abandonment means improved call connection ratio and higher agent talk time that may lead to increased goal conversion rates (sales, collections, etc.) and better customer satisfaction.

Lower Call Abandonment

Because progressive dialers only dial one number at a time, which reduces the risk of agent availability issues.

Greater Customer Engagement

Because agents have useful customer insights before any interactions, which helps to guide the conversations.

Better Lead Conversion

Thanks to the agents’ ability to deliver highly personalized experiences that turn more prospects into paying customers.

Comprehensive real-time reporting including volume of calls and access to call recordings, which enables leadership to track performance and initiate improvements.

Connect to more customers and prospects.

Conclusion

Automated outbound calling on a daily basis can be stressful in the long-term but the right software will relieve some of the pressure.

A progressive dialer by Kingasterisk Technologies helps increase agent productivity and reduce call abandonment while improving customer engagement and boosting conversions for your call center.

This means that progressive dialing is a very customer friendly approach.

The dialer ensures that an agent is available immediately to handle the interaction as soon as the customer picks up the phone. Therefore, abandoned calls are not likely.

Increase connection efficiencies by optimizing every second of your agent’s talk time. Kingasterisk Technologies progressive call dialer prioritizes the pace in which your campaign or database is dialed by agent availability and recent abandonment rates.

With this call center software feature, your agents are only connected to calls where there is a live contact on the line, not an answering machine, disconnected number, or busy signal.

Difference Between Power and Predictive Dialer

With today’s automated phone software, predictive and powerful automated and intelligent phone solutions improve efficiency in the day-to-day operations of call centers. Mobile phones and power users are specifically designed to increase productivity among your agents and eliminate idle moments between calls.

But which one is best for your outbound call center success? Which should you choose?

What is a Power Dialer?

A power dialer automates the process of preparing and routing the next caller on behalf of the agent. As soon as the agent ends the call, the powerful panel dials the next number in your data, eliminating the time lost between the end of one call and the start of the next.

This mode automatically calls several numbers simultaneously for each agent and connects the call to the agent only when one person answers the call. However, unlike Predictive Dialing mode, dynamic dialing does not automatically adjust the call speed.

What is a Predictive Dialer?

Predictive Dialers also automates the process of initiating outgoing calls. As the name suggests, a predictive dialer does quite a bit more. Smart Call uses advanced algorithms calculated through real-time analytics to limit further downtime.

In addition, predictive settings will disconnect from the failed phone before connecting to the phone. Essentially, this means that the agent will only be transferre from the completed call to a new, live customer. It will also be done faster, smoother, and without the downtime associated with traditional manual processes.

Main Difference Between Power Dialer & Predictive Dialer

Although they may seem similar in some ways, when it comes to power dialing and predictive calling, they both have different approaches to the automated pitching process. In particular, predictive calling is built on the core function provided by power users and further reduces the accumulated idle time between direct calls.

Key Difference : Power dialers are simple

Predictive Dialer: A predictive dialer calls numbers from a database based on a mathematical estimate of agent availability. Ratings, number of available agents, average conversation time, etc. based on such factors.

A power dialer cycles through several phone numbers for each agent.

Power Dialer

In contrast, the power dialer dials the serial number for each agent. No complex mathematical assumptions.

The agent called the phone number. (If you do a 1:1 ratio loop in the guess call, it’s a power user).

Productivity : Smartphones are more efficient

Predictive Dialer: The Predictive Dialer takes care of the agent’s time. It reduces agent idle time and increases productivity, i.e. agent talk time. You can expect this to give an agent efficiency of 80% or higher. This is because the next number is called before the agent finishes calling. This results in faster completion of Predictive Dialer campaigns.

Power dialer

Advanced power dialer is also effective, providing about 60% or higher performance, but not as efficient as a predictive dialer in prioritizing the agent’s time. This is because the next phone number is only dialed after the agent ends the call. This means that the Power dialer campaign takes longer than the predictive dialer campaign.

Call quality : strong calls deliver better CX

Predictive Dialer: In predictive calling, an agent is connect after the caller answers the call. This means that your customers or prospects may experience awkward silence, blaring music or music until an agent connects. This can make them anxious and/or cut off.

Power dialer

Power dialer connects the agent before the phone is connect. This means your client/prospect hears as soon as the agent responds.

Training: Training is require to become an efficient Dialer.

Predictive dialer

Predictive dialer is more complex. Controllers/administrators need to learn how to adjust many other settings such as spin speed to get the best results.

Power dialer: Power dialer is based on a straightforward concept, easy to use and requires no training/learning to use.

Compactness : strong spinners ensure easy performance

In many countries, you need to be careful when using your phone. For example, in the US, if your call exceeds 3%, you can get a hefty fine. When using your cell phone, you need to set the call settings to ensure you stay within your phone’s limits.

Voicemail : A strong dialer allows you

More than 30% of outgoing calls in the United States reach an answering machine or voicemail. While aggressive calling has a chance to leave a message, predictive calling does not. This is because all calls connected to answering machines are automatically dropped by Predictive Dialers.

How to choose between Power & Predictive dialer by Kingasterisk Technologies?

No caller is better or worse than another. Each has advantages. Choose which dialer to use based on these four criteria:

Data Quality

Choose a predictive connector when the data quality is poor (for example, provided by a 3rd party) and your connection ratio is expected to be 20-30% or lower. If the data quality is high, meaning the connection ratio is 50% or higher, choose power call.

Size of Your Call List

Predictably recommended for 1000+ calls per day. Or when you have to make 300+ calls a day for an agent. Power Dialers are use for medium to large phone lists. Use when you need to make 100-900 calls a day. Or when you have to make 100-250 calls a day for an agent.

Your Priorities

If agent time or agent performance is a priority, use Predictive Dialer. For example, if you don’t have a dedicated agent to call, you can use predictive calling. If customer experience is a priority, use the power dialer.

Product Value

If the value of your product is low, the value of each phone is low, so it makes sense to use a predictive dialer. I recommend power dialers when the price of the product is higher.

Conclusion

Kingasterisk Technologies allows five calling modes in its contact center software including predictive dialers, Power Dialers, IVR dialers, Preview and Manual dialers. I hope this infographic and article will help you make an informed choice about when to use them.

By kingasterisk

February 25, 2023

role-of-voice-broadcasting-in-education-industry

23Feb

Voice Broadcasting Software

Role of Voice Broadcasting in Education Industry

Education is one industry that requires consistent communication.

Let’s consider a school with a thousand students. If you want to communicate a message regarding exams or online classes, you must ensure the message reaches all the students. And let’s not forget the parent population, the teachers, and the non-teaching staff.

Such large-scale communication requires a robust, reliable, and hi-tech solution. Voice Broadcasting software ticks every criterion and serves as a promising tool for schools and colleges.

It has helped us to solve many problems like reminders, notifications for regular PTM (parents-teacher meet), and the lists go on. Voice communication increases your engagement with students, and parents, anytime, and can be done as quickly as possible.

Nowadays, the Educational Industry is moving towards a progressive process of communication and an accurate assessment through voice broadcasting. Voice Broadcasting is used to spread relevant information like Exam dates disclosure, Event Updates, Fee Reminders and many more.

What Is Voice Broadcasting & What Does It Do?

Voice broadcasting by Kingasterisk Technologies is the platform to reach a large number of people in the shortest time.

It can be used for promotion, updates, building closure, and sending information quickly.

Voice Broadcasting Software helps you to reach out to your target audience in multiple languages and is very effective. It simply contacts your customer with saving time with an automated solution.

Quality does matter and plays a heavy role as your information must reach everyone, and no one should miss the information.

We have entered the world of automation, and voice broadcasting software serves as a base.

By definition, Voice Broadcasting is the technology that allows you to connect and communicate with people on a large scale. The technology allows you to disseminate messages to thousands of recipients in one go. Using a centralized system and a phone number, you can send pre-recorded messages and automated voice calls to any number of people.

Voice broadcasting is a highly preferred mode of communication for businesses across various industrial sectors.

Businesses use voice broadcasting to:

– Conduct surveys

– Send notifications and reminders

– Make corporate announcements

– Send event invitations

The impact of Voice Broadcasting has breached the boundaries of the business sectors and made its way into the educational industry.

So, how is this communication solution faring in a completely different environment?

How are schools using Voice Broadcasting to optimize communication?

Let’s find out.

Features of Voice Broadcasting Software for Schools:

Easy to Install

It is easy to install. Find a Voice broadcasting software that operates on the server and set up your account.

Grouping of Contacts

You can save up your contacts. You can also do the Grouping of contacts by Voice broadcasting software.

Endless Storage Capacity

Voice broadcasting software has endless storage capacity. You can save as per your choice.

Anyone can Use It once Setup

You can delegate the responsibility to other staff or divide it by grade as per your convenience.

Voice Broadcasting & Its Role In Educational Institutions

Generally, educational institutions use Voice Broadcasting to spread information about:

– Exam schedules

– Fee reminders

– Event updates

In this pandemic situation, the same technology may serve as a handy tool to keep parents and students informed about online classes, physical classes, online tests, etc.

However, this is just the tip of the iceberg. There are more uses to this amazing technology than we know.

Helps in the Admission Process

Voice Broadcasting will help the Admission process by running various admission broadcasting campaigns.

It will boost up the admission process.

Voice broadcasting allows you to assign different virtual numbers for every marketing campaign and efficiently track the responses. By the use of this amazing technology, we can eliminate the hassles of calling everyone individually.

Here it will save time and workforce to a very high extent.

Instead of calling each prospective parent or student, the messages can be sent simultaneously to all the students who gain admission and those who don’t.

You can pre-record the messages and broadcast them. Once the caller receives the message, the message is automatically proclaimed.

Allows Anywhere, Anytime Learning

Voice technology enables you to record podcasts and make them available 24/7. Students can access the podcast from anywhere with a smartphone and internet connection. They can also download them and listen to the podcasts on a loop. This means that students can use quality study materials and revise at their convenience.

Conducts Online Exams

Since remote studying is widely practiced, voice broadcasting can serve as a channel to conduct oral exams or viva.

Students can record their answers and send them to the examiner for assessment. Features like Speech to Text conversion will also enable examiners to understand the oral answers more clearly. The answers can also be recorded for future reference.

Enables School-parent Communication

Schools or colleges can use voice broadcasting as one of the most innovative ways to connect with parents at any time. Teachers can communicate with parents and vice versa using this technology.

Voice broadcasting is consider as one of the most inventive methods for educational institutions to connect with parents anytime, be it schools or colleges. It ensures the best platform for communication between parents and teachers also.

By Voice broadcasting, institutions can notify the parents about their school premises, remind them of a school trip, PTA meetings, send holiday greetings and also endorse star performers.

Using voice broadcasting, institutions can inform parents about:

– School schedules

– PTA meetings

– Fee structures

– Student academic progress

New School Policies

In today’s busy world, parents may sometimes miss out on school-related information when it is conveyed to them through posts, emails, or mobile apps.

Fortunately, Voice Broadcasting ensures that the message reaches the parent through pre-recorded telephonic messages.

Enables Marketing and Social Welfare Campaigns

Educational institutions are wielding the power of Voice Broadcasting to run social welfare campaigns like:

– Anti-ragging

– Drug abuse

– Child security

– Women safety

– COVID-related hygiene protocols

Voice broadcasting can be an effective tool to drive awareness and encourage students to open up if they face any issues.

You are able to allot different virtual numbers to each of these campaigns. With voice broadcasting, we are able to make students aware of the drives running in an educational institution.

As a result, students can contact the institution regarding the problem they have been facing without giving their identity.

On the other hand, it is also used to run admission campaigns at the start of every academic year. School admins can collect parental feedback and identify the prospective new students for the academic year.

Benefits of Voice Broadcasting in Academic Institutions

Schools have a busy schedule with day-to-day activities, so it becomes difficult for them to stay in touch with everyone.

This is where voice broadcasting plays its role. By using it, each school type preschool to university can customize the message as per their need.

For elementary schools, it becomes easier to update parents regularly, rather than sending manual notes. They just need to send a single reminder about the upcoming assignment, activities, or trip.

Pre Primary schools can effectively use this service to inform parents about the upcoming events, in which their child needs to participate. It can also be use to alert parents when the class has been cancel due to any issues.

Whether a play school or a full-fledged university with thousands of students, Voice Broadcasting serves as an omnipotent communication tool.

In Kindergartens

Kindergartens can send voice alerts to parents about upcoming activities and events. Furthermore, parents can be kept informed of the ins and outs of their students to ensure their safety.

Teachers can also send voice broadcasts to keep parents updated on home assignments. Teachers can also share academic progress and behavioral issues with parents to encourage parental involvement.

In High Schools

Everything from PTA meetings, academic progress, and school schedules to the latest events can be disseminated via Voice Broadcasting. Teachers can also reach out to a particular group of students and parents by dividing their accounts as per the classroom.

In Colleges & Universities

Voice broadcasting enables college and university admins to run their campus like a small city with the additional task of keeping parents in the loop.

Voice broadcasting can be use to send messages related to:

– Admissions

– Career counseling

– Alerts

– Scholarships

Conclusion

Strengthen Your Communication with Kingasterisk Technologies

Kingasterisk is a top name for hi-tech communication services in India. Kingasterisk is the preferred service provider for many businesses and educational institutions.

Our Voice Broadcasting service allows schools and colleges to stay well-organized and well-connected with their student community. We help you share crucial alerts and important updates to a gigantic volume of telephone numbers, all with a single click.

The main benefit of having it is its flexibility. You are not bound to send an SMS. You can send a voice call and have a follow-up email.

Anybody can choose the communication which works best for your school and parents. It is use to drive your business and help the parents to give maximum to their child.
If you are also searching for voice broadcasting software and SMS broadcasting software, then you can contact us at Kingasterisk Technologies. We have come up with an advance voice broadcasting software which can be customization as per your requirements.

By kingasterisk

February 23, 2023

20Feb

Voice Broadcasting Software

Empower your Calls with sound Box Dialer: the future of Voice Communication

Imagine a world where every spoken word is as clear as a bell, where every conversation flows effortlessly, and where your business interactions leave an indelible mark. Are you prepared to change your voice correspondence? Say hello to the future with KingAsterisk’s innovative Sound Box Dialer – the ultimate solution to elevate your call center experience. Find how this state of the art innovation can change your business collaborations and take your communication higher than ever.

Unleashing the Power of Sound Box Dialer

Picture this

A seamless call center experience where every interaction is crystal clear, every conversation flows effortlessly, and every connection is meaningful. Sound Box Dialer rejuvenates this vision, offering a game-changing way to deal with voice correspondence. With its advanced features and intuitive interface, it’s more than just a dialer – it’s a communication revolution.

Why Sound Box Dialer?

Ever felt frustrated with dropped calls, static-filled conversations, or misheard information? Say goodbye to those woes with Sound Box Dialer.

Here’s why it’s the future of voice communication:

Crystal-Clear Conversations

Bid farewell to garbled conversations and hello to pristine audio quality. Our dialer guarantees that each word is heard with the most extreme clarity, making errors a relic of times gone by.

Seamless Connectivity

Tired of calls dropping at crucial moments? Sound Box Dialer keeps a strong and continuous association, guaranteeing that your discussions stream without interference.

Effortless Integration

Worried about compatibility with your existing systems? Dread not! Our dialer consistently incorporates your ongoing foundation, making the transition smooth and bother free.

Enhanced Productivity

Time is money, and our dialer understands that. With instinctive controls and smoothed out highlights, your team can focus on the main thing – building important client connections.

A Brief look into What’s in store

Envision a reality where each call feels like an up close and personal discussion. Sound Box Dialer brings you a step closer to this reality, with features that redefine voice communication:

Smart Call Routing

Bid farewell to manual call transfers. Our dialer intelligently routes calls to the most suitable agent, ensuring that customers are connected with the right person from the get-go.

Real-time Analytics

Ever wondered about the effectiveness of your calls? Acquire significant insights with ongoing investigation that assist you with fine tuning your correspondence methodology and pursue information driven choices.

Personalized Customer Profiles

Say goodbye to generic interactions. Our dialer gives specialists nitty gritty client profiles, empowering customized discussions that have an enduring impression.

Multi-channel Backing

In a universe of different correspondence channels, Sound Box Dialer stands apart by supporting multi-channel communications, from voice to visit, email, and then beyond.

Empowering Your Business, One Call at a Time

At KingAsterisk, we’re not simply offering software – we’re giving a solution that enables organizations to flourish in the computerized age. Sound Box Dialer isn’t simply a device; a distinct advantage changes the manner in which you associate with your audience.

Tailored Call Experiences

Customize each call journey to match your customer’s preferences, creating a sense of personalization that truly resonates.

Efficiency Amplified

Boost your team’s productivity as the dialer handles time-consuming tasks, freeing them to focus on building meaningful connections.

Seamless CRM Integration

Watch as customer data seamlessly syncs with your CRM, enhancing every interaction with a wealth of insights at your fingertips.

Language No Barrier

Break language barriers effortlessly, as our dialer supports multiple languages, allowing you to engage with a diverse clientele.

Real-time Assistance

Empower your agents with real-time prompts and suggestions, ensuring every conversation is on-point and solutions are spot-on.

Interactive Voice Response

Elevate customer self-service with interactive voice response, allowing quick issue resolution and reducing wait times.

Smart Follow-ups

Leave no opportunity untapped with automated follow-up calls, nurturing leads and solidifying customer relationships.

Instant Call Recording

Keep a record of every call for training, quality assurance, and regulatory compliance – all at your fingertips.

Redefining Engagement

Introduces wait-time entertainment or promotional messages, keeping callers engaged and turning hold time into a valuable interaction.

Innovative Survey Integration

Seamlessly integrate surveys into your calls, gathering crucial feedback while the experience is fresh in your customers’ minds.

Adaptive Scripting

Equip your agents with adaptable scripts that evolve based on customer responses, creating fluid, natural conversations.

Global Connectivity

Reach out to customers around the world effortlessly, with international calling capabilities that erase geographical limitations.

The ideal opportunity for Change is Now!

Are you ready to take your call center experience to the next level? Embrace the future of voice communication with Sound Box Dialer. Come along with us in transforming the manner in which organizations cooperate, associate, and impart.

The undeniable trends are blowing, and they’re directing you towards a future where correspondence isn’t simply a discussion; it’s an encounter.

Productivity on Overdrive

Give your team the gift of time. Our intuitive features enable your representatives to focus on building connections as opposed to grappling with innovation.

Personalization Perfected

Generic interactions? No more. Equip your representatives with client profiles that let them tailor every discussion for greatest effect.

Empower Your Business

More than a device, Sound Box Dialer is your mystery to unlocking your business’ true capacity. Make a permanent imprint on your industry with unmatched correspondence.

Act Today, Thrive Tomorrow

Don’t wait for change – create it. The future is calling, and it’s advising you to embrace the conceivable outcomes of Sound Box Dialer.

Experience the Future Today

Don’t wait for tomorrow to experience the power of Sound Box Dialer. Raise your correspondence, upgrade your client connections, and engage your group with this progressive innovation. The fate of voice correspondence is here – and it’s readily available.

Prepared to set out on this journey of development? Keep in mind, in a world that is continually developing, remaining ahead implies embracing change. Come along with us in molding the eventual fate of voice communication with Sound Box Dialer – where each call is a platform toward a more brilliant tomorrow.

Begin Today!

Why pause? The future of voice communication is calling, and it’s calling on Sound Box Dialer. Embark on this extraordinary journey and revolutionize your communication experience. Your business deserves nothing less than the best, and with Kingasterisk Sound Box Dialer, the best is exactly what you’ll get.

Conclusion

In a world where communication is key, don’t settle for less than exceptional. Sound Box Dialer from Kingasterisk is more than just a dialer – it’s a gateway to unparalleled voice communication. Empower your calls, enhance your connections, and embrace the future with Sound Box Dialer. Your journey to superior voice communication starts now.

By kingasterisk

February 20, 2023