A Private Branch Exchange (PBX) is a telephone switching system that’s accessible over a network in the cloud. This system also enables users to share several external telephone lines.

IVR is an automated telephone system that combines pre-recorded messages with a DTMF interface to engage callers, allowing them to provide and access information without a live agent.

A predictive dialer is an one type of outbound dialer that is automated dialing from a contact list. It automatically calls numbers until it detects a connection, then passes the call to a live agent.

In modern times, many call centers are using dialer software to increase their productivity and they are increasing their agent’s efficiency by dialer. There are different types of dialer like, predictive dialer, auto dialer, preview dialer, progressive dialer and power dialer.

Auto dialer software help the outbound operations of call centers in many ways. Let’s discuss some of the major roles of auto dialer for call centers:

Here are the key features of auto dialer that can benefit your call center greatly besides maximizing the productivity of your business.