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September 4, 2022

What is Click To Call?Why do business use it?

Click-to-call is an easy way for your agents to contact your customers. Click to Call, also called click-for-talk or click-to-dial, refers to a type of digital communication in which a person clicks a button.

September 1, 2022

What is VoIP Billing Solution? Why should choose it?

VoIP billing software are the wisest choices for several providers looking for reliability and career grade performance by providing various services. VoIP billing software lets service providers effectively manage and properly bill the VoIP usage.

August 31, 2022

What is PBX system and it’s importance?

A Private Branch Exchange (PBX) is a telephone switching system that’s accessible over a network in the cloud. This system also enables users to share several external telephone lines.

August 28, 2022

What is IVR? How does it work?

IVR is an automated telephone system that combines pre-recorded messages with a DTMF interface to engage callers, allowing them to provide and access information without a live agent.

June 26, 2022

What Is Predictive Dialer Software?

A predictive dialer is an one type of outbound dialer that is automated dialing from a contact list. It automatically calls numbers until it detects a connection, then passes the call to a live agent.

June 25, 2022

Difference Between Predictive & Auto Dialer?

In modern times, many call centers are using dialer software to increase their productivity and they are increasing their agent’s efficiency by dialer. There are different types of dialer like, predictive dialer, auto dialer, preview dialer, progressive dialer and power dialer.

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