Posted by kingasterisk

With the wide array of recent technological advancements, call centers can use a variety of sophisticated call-related software to maximize agent productivity and enhance customer experiences.

One such tool is the Progressive dialer. It is use to help call center agents save considerable time and effort when making calls.

Progressive Dialing covers the “middle ground” between manual dialing, and the more advanced Predictive Dialer solutions.

What is a Progressive Dialer?

Progressive dialing is an automated dialing technique. It presents contact information to the call center agent prior to dialing the phone number. The agent is given a specific amount of time to perform this review prior to the dialer automatically placing the call. 

A progressive dialer provided by Kingasterisk Technologies is the software that works through a pre-prepared list of numbers. 

The display presents agents with important customer information that’s relevant to each number before it is dial. A call is only initiate once the agent indicates they have finished reading the pre-call information.

There are measures in place to ensure that calls which go straight to voicemail disconnect immediately, and those that ring continually disconnect after a set amount of time. As a result, the call center can reduce monotonous tasks, which helps boost efficiency and costs.

The automated nature of this technology makes it ideal for businesses involved with telemarketing. Because progressive dialers make calls one after another, utilizing the availability of agents to initiate the calls.

What is the Purpose of a Progressive Dialer?

• When call centers employ the use of progressive dialers, agents can save considerable time. They don’t have to manually look for and then dial customer numbers for outbound calls.
• A Progressive Dialer also ensures that an agent is available immediately to speak to the customer as soon as they pick up the phone.
• By minimizing silent calls, you’re better position to nurture more leads and improve agent output.
• Progressive dialer allows agents to review customer information before automatically placing the call as well. So, you can also enhance the customer experience through more personalized interactions.
• A progressive dialer leverages auto dialer software to help call center agents maintain a consistent pace of dialing.

Progressive Dialers are use in any vertical, for customer service, sales, telemarketing, collections and any other environment. Which requires making outbound calls from a list.

This auto dialer system is widely used in outbound call centers.

Rather than manually selecting a customer, input their number, and initiate the call, an auto dialer automatically presents agents with the next customer in a company’s list.

Typically, the call to this next customer will automatically be initiate after a set period of time.

Progressive dialing is a common use of call center automation that can increase agent productivity and efficiency by shortening the amount of time between calls, as well as the amount of repetitive, manual input required to dial customers.

The major distinction that sets progressive dialers apart from predictive dialers is that the progressive dialing system waits for an agent to complete their current call before dialing the next number.

Besides, it dials only one number per each available contact center agent. Example, if there are 10 available agents, the dialer places 10 calls.

With the progressive dialing mode, the system analyzes the calling statistics such as the rate of connection and the abandonment rate to determine the pace of dialing.

How Does a Progressive Dialer Work?

Progressive dialer software dials customer phone numbers at a ratio of one call per agent. That means that each time an agent finishes a call, the next lead will be automatically dial.

Most progressive dialers allow managers to customize the length and nature of this interval between calls. Calls can be initiate by agents with a manual click or completed automatically after a predetermined amount of time.

In either case, progressive dialing gives agents time to review each customer record before dialing. 
This software provided by Kingasterisk Technologies dials phone numbers from the database. It connects agents to calls only when there is a live contact on the line bypassing busy lines, answering machines and unresponsive numbers.

Uses of Progressive Dialer:

• Above and beyond time-saving, our Progressive Dialer software also ensures that an agent is available immediately to speak to the customer as soon as they pick up the phone.
• A progressive dialer is particularly useful for targeted outbound campaigns such as welcome calls and follow-ups.
• By minimizing silent calls, you’re better position to nurture more leads and improve agent output.
• Since a progressive dialer allows agents to review customer information before automatically placing the call as well. You can also enhance the customer experience through more personalized interactions.

Agents can review customer information and prepare themselves for the call accordingly before the number is dial.

While some large call centers use predictive dialers, progressive dialers can provide a greater sense of control, as they require a lower level of automation. 

They only ever dial one number at a time as well. So, you don’t need to worry about recurring agent availability mishaps.

Progressive dialers can be use in a variety of industries for a range of purposes. Such as, outbound sales, telemarketing, collections, customer service follow-up calls, etc. 

The dialing rate of a progressive dialer is lower than that of a predictive dialer. So, it is considered as less efficient dialing mode. It is not recommended to use in cases when agents need to make outbound calls over hundreds or thousands of contacts.

Benefits of Progressive Dialer:

Increased Agent Efficiency

Progressive dialers dial numbers automatically and filter out busy lines, answering machines and disconnected numbers. As a result, agents don’t have to waste time on manual dialing and failed calls.

Fewer Hang-ups

As progressive dialers ensure agent availability (there’s always an available agent ready to handle the call, once it’s connected), it reduces wait times and results in fewer dropped calls in comparison to predictive dialers.

Better Goal Conversion

Reduced call abandonment means improved call connection ratio and higher agent talk time that may lead to increased goal conversion rates (sales, collections, etc.) and better customer satisfaction.

Lower Call Abandonment 

Because progressive dialers only dial one number at a time, which reduces the risk of agent availability issues.

Greater Customer Engagement

Because agents have useful customer insights before any interactions, which helps to guide the conversations.

Better Lead Conversion

Thanks to the agents’ ability to deliver highly personalized experiences that turn more prospects into paying customers.

Comprehensive real-time reporting including volume of calls and access to call recordings, which enables leadership to track performance and initiate improvements.

Connect to more customers and prospects.

Conclusion

Automated outbound calling on a daily basis can be stressful in the long-term but the right software will relieve some of the pressure.

A progressive dialer by Kingasterisk Technologies  helps increase agent productivity and reduce call abandonment while improving customer engagement and boosting conversions for your call center.

This means that progressive dialing is a very customer friendly approach.

The dialer ensures that an agent is available immediately to handle the interaction as soon as the customer picks up the phone. Therefore, abandoned calls are not likely. 

Increase connection efficiencies by optimizing every second of your agent’s talk time. Kingasterisk Technologies progressive call dialer prioritizes the pace in which your campaign or database is dialed by agent availability and recent abandonment rates.

With this call center software feature, your agents are only connected to calls where there is a live contact on the line, not an answering machine, disconnected number, or busy signal.

With today’s automated phone software, predictive Dialer and powerful automated and intelligent phone solutions improve efficiency in the day-to-day operations of call centers. Mobile phones and power Dialer users are specifically designed to increase productivity among your agents and eliminate idle moments between calls.

But which one is best for your outbound call center success? Which should you choose?

What is a Power Dialer?

A power dialers automates the process of preparing and routing the next caller on behalf of the agent. As soon as the agent ends the call, the powerful panel dials the next number in your data, eliminating the time lost between the end of one call and the start of the next.

This mode automatically calls several numbers simultaneously for each agent and connects the call to the agent only when one person answers the call. However, unlike Predictive Dialing mode, dynamic dialing does not automatically adjust the call speed.

What is a Predictive Dialer?

Predictive Dialers also automates the process of initiating outgoing calls. As the name suggests, a predictive dialer does quite a bit more. Smart Call uses advanced algorithms calculated through real-time analytics to limit further downtime.

In addition, predictive settings will disconnect from the failed phone before connecting to the phone. Essentially, this means that the agent will only be transferer from the completed call to a new, live customer. It will also be done faster, smoother, and without the downtime associated with traditional manual processes.

Main Difference Between Power Dialer & Predictive Dialer

Although they may seem similar in some ways, when it comes to power dialing and predictive calling, they both have different approaches to the automated pitching process. In particular, predictive calling is built on the core function provided by power users and further reduces the accumulated idle time between direct calls.

Key Difference : Power dialers are simple

Predictive Dialer: A predictive dialer calls numbers from a database based on a mathematical estimate of agent availability. Ratings, number of available agents, average conversation time, etc. based on such factors.

A power dialer cycles through several phone numbers for each agent.

Power Dialer

In contrast, the power dialer dials the serial number for each agent. No complex mathematical assumptions.

The agent called the phone number. (If you do a 1:1 ratio loop in the guess call, it’s a power user).

Productivity : Smartphones are more efficient

Predictive Dialer: The Predictive Dialers takes care of the agent’s time. It reduces agent idle time and increases productivity, i.e. agent talk time. You can expect this to give an agent efficiency of 80% or higher. This is because the next number is called before the agent finishes calling. This results in faster completion of Predictive Dialer campaigns.

Power dialer

Advanced power dialer is also effective, providing about 60% or higher performance, but not as efficient as a predictive dialer in prioritizing the agent’s time. This is because the next phone number is only dialed after the agent ends the call. This means that the Power dialer campaign takes longer than the predictive dialer campaign.

Call quality : strong calls deliver better CX

Predictive Dialer: In predictive calling, an agent is connect after the caller answers the call. This means that your customers or prospects may experience awkward silence, blaring music or music until an agent connects. This can make them anxious and/or cut off.

Power dialer

Power dialer connects the agent before the phone is connect. This means your client/prospect hears as soon as the agent responds.

Training: Training is require to become an efficient Dialer.

Predictive dialer

Predictive dialer is more complex. Controllers/administrators need to learn how to adjust many other settings such as spin speed to get the best results.

Power dialer: Power dialer is based on a straightforward concept, easy to use and requires no training/learning to use.

Compactness : strong spinners ensure easy performance

In many countries, you need to be careful when using your phone. For example, in the US, if your call exceeds 3%, you can get a hefty fine. When using your cell phone, you need to set the call settings to ensure you stay within your phone’s limits.

Voicemail : A strong dialer allows you

More than 30% of outgoing calls in the United States reach an answering machine or voicemail. While aggressive calling has a chance to leave a message, predictive calling does not. This is because all calls connected to answering machines are automatically dropped by Predictive Dialers.

How to choose between Power & Predictive dialer by Kingasterisk Technologies?

No caller is better or worse than another. Each has advantages. Choose which dialer to use based on these four criteria:

Data Quality

Choose a predictive connector when the data quality is poor (for example, provided by a 3rd party) and your connection ratio is expected to be 20-30% or lower. If the data quality is high, meaning the connection ratio is 50% or higher, choose power call.

Size of Your Call List

Predictably recommended for 1000+ calls per day. Or when you have to make 300+ calls a day for an agent. Power Dialers are use for medium to large phone lists. Use when you need to make 100-900 calls a day. Or when you have to make 100-250 calls a day for an agent.

Your Priorities

If agent time or agent performance is a priority, use Predictive Dialer. For example, if you don’t have a dedicated agent to call, you can use predictive calling. If customer experience is a priority, use the power dialer.

Product Value

If the value of your product is low, the value of each phone is low, so it makes sense to use a predictive dialer. I recommend power dialers when the price of the product is higher.

Conclusion

Kingasterisk Technologies allows five calling modes in its contact center software including predictive dialers, Power Dialers, IVR dialers, Preview and Manual dialers. I hope this infographic and article will help you make an informed choice about when to use them.

Are you ready to revolutionize your business with a call center? Look no further! KingAsterisk, your trusted call center dialer solution provider, has got you covered. In this guide, we will walk you through the most common way of beginning your call center without any preparation. We should make a plunge and explore the universe of client support greatness!

Why Choose KingAsterisk?

Before we set out on this thrilling journey, it’s critical to comprehend the reason why KingAsterisk is your optimal partner. Our call center software solutions have been intended to smooth out your activities, upgrade consumer loyalty, and lift productivity. With us close by, you’re exceptional to handle the difficulties of call center management.

Step 1: Define Your Call Center Objectives

Setting clear objectives is the cornerstone of your call center’s success. 

Ask yourself:

• What are your specific goals?
• Who is your ideal interest group?
• What sort of administrations will you give?

By responding to these inquiries, you make ready for a clear cut call center methodology.

Step 2: Choose The Right Location

Location is key in the call center world. Consider factors like work accessibility, cost for many everyday items, and vicinity to your objective market. Finding the ideal place can fundamentally affect your functional expenses and workforce quality.

Step 3: Assemble Your Dream Team

Your call center is only as good as the people who run it. Hire a skilled and motivated team. Keep in mind, a persuaded and thoroughly prepared team can improve things greatly in client support.

Step 4: Select The Ideal Software Solutions

This is where we come in. KingAsterisk offers state of the art call center software solutions that guarantee smooth activities, including continuous checking, automatic call appropriation, and high level revealing elements. Our solutions are intended to take care of your particular requirements and give a remarkable client experience.

Step 5: Craft A Stellar Training Program

Proper training ensures your team is well-equipped to handle customer inquiries and issues effectively. Put time and assets in comprehensive training projects to support your group’s presentation.

Step 6: Develop Your Call Center Scripts

Scripts are the backbone of your call center interactions. Make thoroughly examined scripts that guide your representatives through different situations. Tailor your scripts to match the personality and branding of your business.

Step 7: Embrace Multichannel Communication

The modern call center solution doesn’t limit itself to just voice calls. Embrace different communication channels, including email, talk, and internet-based entertainment, to meet your clients where they are.

Step 8: Implement Quality Assurance

Quality assurance is your safety net for maintaining high standards. Regularly monitor and evaluate calls to ensure that your agents are meeting your service standards.

Step 9: Analyze And Optimize Performance

Use data and analytics to continuously improve your call center’s performance. Recognize bottlenecks, track key execution markers, and pursue information driven choices.

Step 10: Provide Stellar Customer Support

Ultimately, it’s all about your customers. Guarantee that they have a positive and consistent experience while cooperating with your call center. Respond promptly to their inquiries and resolve their issues efficiently.

Customer service is the new marketing. Can you afford not to invest in it?

Conclusion

All in all, starting your call center is a thrilling undertaking that requests cautious preparation, the right programming solutions, and a client driven approach. With KingAsterisk as your partner, you’re well on your way to achieving excellence in customer outsourcing phone service. Reach out to us today and begin your journey towards a fruitful call center that really has an effect. Your clients will be much obliged!

Outbound Call Center To become a brand that customers love and are loyal to, you need to give them a compelling reason to do so. An important way to do this is through exceptional customer service Provided by an Outbound Call Center

With the advancement of technology, the world has become a global village where you can have your headquarters in Europe and set up a call center in India. All this is possible because of call center software.

What is Contact Center Software?

The main goal of any contact center solution is to route customer contacts to the best agents. The software records all of these interactions.

The simplest purpose of this software is to route incoming calls, allowing agents to answer incoming calls. On the other hand, the exit function is designed to reach customers. This can include a set of optimization technologies to improve efficiency, including automated calls and predictive calls.

To keep your call center campaigns running smoothly, you need call center software that is fast, accurate and efficient.

Factors to consider when choosing a software for an Outbound Contact Center:

Integration of Business Tools

A feature of call center software solutions like Kingasterisk is the integration of business tools. Your current one-click call center and help center software, CRM, chat, e-commerce platform, social networking platform and marketing platform will truly transform your team’s efficiency and productivity.

Quality

Today’s call center software solutions are more flexible than ever. With the advent of browser-based call center software, teams can access comprehensive call center features from anywhere on the Internet. So, using just a laptop, a headset, and the Internet, agents can make and receive calls, access real-time reports, monitor live calls, and participate in conference calls—all of which can be done on-premises or in the cloud – based solution.

Ease of Use

After looking at some call center software solutions that are the right type, have the right features, scalable and flexible with your business, evaluate them for ease of use. The last thing you want is the best software – on paper – not working. 

Make sure your agents can learn the software in just a few hours. A good tip is to have one of your agents test the software during testing. If they can’t project within a few hours, move on to solutions they can.

Working Hours

Some call center software solutions are easy to use, but not a nightmare to implement. If you choose your best solution, check how long it takes to get out. If the answer isn’t “a few minutes” for a small group or “a few hours” for a large group, that’s a red flag. Remember, every day you implement a new solution, it can cost customers significant money, confusion, and bad. 

So, make sure the fulfillment process doesn’t interfere with customer satisfaction or day-to-day operations by choosing a solution that can be resolved in minutes.

Learning : Outbound Call Center

If you choose a Outbound call center software solution that is easy to use and quick to execute, it will be easy to understand the training material. Many will provide PDFs, videos, and knowledge bases to help your team work. Some companies will even offer to help train agents on site. 

Ask what resources are available and use what you want – even if you don’t think you need it. Either way, a little practice up front can save a lot of headaches down the road.

Technical Support

When something goes wrong – and it surely will – you need to know that your call center software provider will be there for you. Make sure they provide 24/7 and responsive technical support. The company that will fight you in the IT pit will be your best ally. A company that fails will lose your business forever.

Call Center Software Budgets and Costs :- Outbound Call Center

Understand your needs and your workflow. For example, call center software is ideal for cloud-based small businesses. For large companies with deep pockets, on-premise solutions are a better option as they offer organizations more autonomy and control. This can be especially useful for organizations in the banking and securities industry that need to deal with customer data. It is important to carefully analyze the cost effectiveness of the solution and the expected ROI.

Cost-effective : Outbound Call Center

There are a few things to keep in mind when researching rates. Make sure you ask about processing fees, training fees, agent fees, per-minute fees, phone number fees, and fees for using certain features. You should also make sure that the payments are transparent, that you can see the payments at any time, and that the support team will respond if you have problems with the payments. 

The last thing you want is to be hit with a huge bill with hidden fees when you sign up for a 1 year contract!

Conclusion

Simplify your calls with an affordable, secure and reliable virtual phone solution. Call center software from Kingasterisk is a call center solution with third party integration. It allows you to interact with customers in various incoming and outgoing calls.

It can improve communication, improve customer experience, increase productivity and make more calls with fewer resources. Kingasterisk’s call center software is the ideal solution whether your call center is inbound, outbound or hybrid.

Enterprise associations are constantly searching for innovative solutions for further developing their client administration. One such game-changing arrangement is the Scope of AI (Artificial intelligence) in call centers. At KingAsterisk, we know the massive capability of artificial intelligence in upgrading client support. In this blog, we will explore the scope of Artificial Intelligence in call centers, uncovering understanding into the different benefits it offers to associations and clients.

The Power of AI in Call Centers

AI has infiltrated various sectors, and customer service is no exception. It enables organizations to offer effective and customized help to their clients. But what exactly can AI bring to the table?

Enhanced Efficiency

AI-powered chatbots and virtual assistants can handle routine queries and tasks, such as resetting passwords, tracking orders, or providing basic information. This diminishes the responsibility on human specialists as well as guarantees day in and day out (24/7) accessibility for clients.

Personalized Customer Experience

Imagine walking into your favorite coffee shop, and the barista knows your order before you even speak. Artificial intelligence empowers call centers to offer a comparable personalized insight. By examining client information and conduct, AI can anticipate their requirements and inclinations, making interactions more significant.

Swift Issue Resolution

AI’s ability to process vast amounts of data in real-time allows for quicker issue identification and resolution. Whether it’s diagnosing specialized issues or figuring out client grumblings, artificial intelligence can assist the resolution cycle.

Cost Savings

Efficiency and automation translate into cost savings. Organizations can dispense their assets more successfully, lessening the requirement for a huge, costly workforce. This monetary benefit is especially alluring for organizations trying to smooth out their tasks.

The Human Touch

While AI offers numerous benefits, it’s crucial to maintain the human touch in customer service. At KingAsterisk, we underline the significance of consolidating Artificial intelligence with human specialists to make an agreeable and powerful emotionally supportive network.

Emotional Connection

AI can handle many tasks, but it lacks the ability to establish an emotional connection with customers. Human specialists succeed in understanding and tending to the emotional parts of client requests, guaranteeing a more sympathetic and compassionate reaction.

Complex Problem-Solving

Some customer queries require intricate problem-solving and decision-making. Human agents, with their critical thinking and creativity, are better equipped to handle such scenarios.

Handling Unpredictable Situations

Life is unpredictable, and so are customer interactions. No one but people can actually adjust to startling circumstances, guaranteeing that clients get the help they need when stood up to with interesting difficulties.

The Future of AI in Call Centers

The eventual fate of Artificial intelligence in call centers is downright energizing. As innovation advances, AI will keep on pushing the limits of what is conceivable. At KingAsterisk, we are committed to remaining at the front of these headways.

Here are a few inquiries that emerge:

• How can organizations coordinate artificial intelligence consistently into their current call center activities?
• What are the arising patterns in artificial intelligence for call center outsourcing, and how can they be utilized for better client assistance?
• How can AI be utilized to improve representative preparation and execution in the call center industry?

In Conclusion

At KingAsterisk, we’re passionate about the capability of artificial intelligence in call habitats. As we push ahead, the cooperative energy among artificial intelligence and human specialists will keep on transforming client support, giving productive, customized, and practical solutions.

As we plan ahead, one thing is clear: Artificial intelligence in call centers is staying, and getting better day by day. Would you say you are prepared to embrace the artificial intelligence transformation in client support? Reach us today to find how we can fit AI solutions to meet your particular requirements. 

So, what are you waiting for? The future of customer service is now, and AI is leading the way. Join the revolution with KingAsterisk: Your gateway to enhanced communication, and experience the power of AI in your call center today.

Contact Us for a Free Consultation!

As a business owner or sales manager, you know that effective sales is the key to success. One way to improve sales productivity is to invest in front-end communication software. Preview dialer software can help your sales team increase their productivity and increase  overall sales.

In this blog, we will discuss the benefits of preview dialing software and how it can help you grow your business. 

Here are some of the benefits of preview dialer software:  

Improve Efficiency 

Preview dialer software can help your sales team  be more efficient. The sales team can use the software to dial numbers automatically instead of wasting time dialing numbers manually. 

The software will also provide your team with the necessary information about the prospect before making the call. This will help them prepare better and increase their chances of selling.

Better Lead Management 

With a preview dialer, you can easily manage your leads. The software allows you to organize and prioritize your leads  based on their potential. You can also track the progress of your leads and ensure  your sales team follows up immediately.

Increase Sales 

With call preview  software, your sales team can make more calls in less time. This means  they  have more opportunities to close deals and increase sales. The software will also help your team  focus on the most promising leads, thereby increasing sales opportunities. 

Customizable Functions 

Preview dialer software can be customized to meet your specific business needs. You can choose from a variety of features and tools to create the solution that works best for you. This will help you improve your sales process and increase efficiency.

Easy to Integrate 

The preview dialer software easily integrates with your existing CRM system. This means  your sales team has access to all the  information they need about a prospect before they make the call. The software also allows you to track and analyze the performance of your sales team, which will help you  make data-driven decisions.

Better Customer Experience 

Preview Dialer can help  improve the customer experience. The program will provide the sales team with the necessary information about the potential customer before contacting them. This will allow your team to design presentations for potential customers and provide them with a personalized experience. 

Usability

Preview Dialer is a cost-effective solution for businesses of all sizes. This software will help you  save time and increase sales, resulting in a higher return on investment. Kingasterisk offers affordable call preview  software to help your business  grow.

Security and Compliance 

The Preview  software is designed with security and compliance in mind. They use the latest security protocols to protect your data and ensure that  only  authorized users can access it. The software also complies with all applicable regulations and standards. 

Why Choose Kingasterisk Technology?

We can help your business by providing  high-quality call preview  software  tailored to  your specific needs. 

Here are some of the ways Kingasterisk can help you: 

Consulting Analysis 

We will conduct consulting and analysis for your business to understand your unique needs. They will work with you to define your sales goals and design a solution that meets your goals. 

Training and Support 

We offer training and support to help your sales team  get the most out of the software. They offer a comprehensive training program to ensure  your team is comfortable using the software. They also offer ongoing support to answer any questions or concerns  you may have.

It Adapts 

Kingasterisk’s call preview  software is customizable, which means  they can tailor a solution to meet your specific needs. They will work with you to identify the features and tools  you need to improve your sales process and increase efficiency. 

Implementation

Kingasterisk will seamlessly deploy preview calling software  into your existing infrastructure. They will ensure that the software is integrated with your CRM system and provide  your sales force with all the necessary training.

Expandability 

We call preview  software is scalable to grow with your business. Regardless of the size of your sales force, the software can be customized to meet your needs. This means  you can add more users and features as your business grows. 

Support is Ongoing 

We provides ongoing support to keep your software  running smoothly. They offer technical support and take care of any questions or concerns  you may have. They also offer regular updates and upgrades to keep the software up-to-date.

Acceptable Price 

We offers affordable pricing for its preview program. They offer flexible pricing plans  designed to meet the needs of businesses of all sizes. This means  you can access  high-quality communication software without breaking the bank.

Conclusion 

In conclusion, Preview dialer is an invaluable tool for companies looking to increase sales productivity. With the right software, your sales team can make more calls in less time, improve lead management, and deliver a better customer experience. 

If you are looking for  reliable and cost-effective preview calling software,  Kingasterisk is a company worth considering. Kingasterisk offers high-quality call preview  software that can help your sales team  achieve their goals.

Contact us today to learn more about our communication software solutions.