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What is Call Forwarding and how is it useful?

May, 2023

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May, 2023

types-features-of-pbx-system
30May
Call Forwarding Solutions

What is Call Forwarding and how is it useful?

Call forwarding is the process of redirecting incoming calls from one number to another number. Call forwarding software allows you to do this process. The caller does not even know that the call is being forward. Call forwarding is also known as “Call Transfer”.

Call forwarding software is mostly use in offices. When an employee is not available to receive the call, an employee who is available to receive the call is forward to that employee’s number. This helps callers get answers to their queries faster and improves productivity.

Benefits of Call Forwarding Software

Never Miss An Any Business Call

When an employee is not available or the phone lines are busy, the call is forward to another number. And this number can also be a mobile phone or home phone number. So that no important business call is missed and the employee can also leave the office freely.

Save Money

Call forwarding software helps businesses save money. If businesses use this software, they do not need to install any hardware or rent phone lines. Apart from this, if the business is at an international level and the team has international employees, then call forwarding software is the best solution to reduce costs.

Improve Customer Service

Providing better customer service is the main goal of any business and it is also important. In order to provide better customer service, it is necessary to answer every question of the customers quickly. For this, businesses should ensure that the number to which the call is forward can answer every question of the customer or not.

When the customer calls and the phone lines are busy or there is no one to receive the call, then the call can be forward to another number with the help of call forwarding software. So, there is no need to wait for the customers and they also get solutions to their queries quickly. By doing this, the brand image of the businesses is also improved and customers are also satisfied with the services of the business.

Improve Workflow

Call forwarding software helps in improving the workflow of your employees. When a call is forward to another number with the help of this software, only the call is not forward but the workflow of one employee is transfer to another employee. When an employee is already busy on a call, then calls to his number are forward to another number. And for this there is no need to manually forward the call.

If an incoming call comes from another country, the call can be forward to an employee who speaks the caller’s regional language. So that he can answer every question in the caller’s regional language.

Stay Connected 24/7

Call forwarding allows you to forward your business calls to any number or device you want. You can be available to your clients even after working hours. Especially when you have an international client or are working on an important project.

Apart from this, you can answer calls from your mobile phone even when you are working from home and travelling. In this way you can receive calls from any device at any time.

If one of your employees is not in the office, leaving a voicemail is required and this requires a long process such as a “voicemail tag” or “phone tag”.

Increase Staff Availability

Alternatively, if you use call forwarding software, you can forward calls to your employee’s mobile phone or home phone. This also provides real-time customer support that is convenient for your customers.

By
May 30, 2023
ivr For your business
29May
IVR Solution

Why is IVR System Essential For Your Business?

Every business wants to provide the best support and service to its customers. They want to give maximum satisfaction to their customers. This is possible only when businesses value their customers’ time and solve their problems quickly. With the help of IVR system, you can also provide support to your customers with the best service.

With the help of IVR, businesses can create their brand image and create trust in their customers towards their services. Apart from this, there are many reasons why businesses need an IVR System.

Reasons For Use IVR System:

Handle Large Volume of Inbound Calls

IVR is the easiest and most effective way to handle large volumes of inbound calls. Nowadays, the number of customers who choose online platforms to make decisions about online transactions and products or services has increased. Due to the latest technology people are now getting any service or products online. IVR based call routing is the best way for this, which helps you handle inbound calls efficiently.

Routes Call to the Right Department & Agent

When a customer wants to connect with a specific agent or department, IVR can help him connect. With the help of IVR, a customer can easily connect with their specific agent or department by pressing a few buttons.

Improve Your Business’s Credibility

If you want to improve the credibility of your business, you can use the IVR system. Because with the help of IVR you can welcome your customers professionally and show them that you have more agents or departments than they think.

Increase Revenue

When you provide support to your customers with the help of IVR, they are more satisfied with your service and support. And more satisfied customers can increase your revenue and production. So when you improve your customer support you also increase your business revenue.

Give Best Customer Support

IVR is a self-service tool, with the help of which you can provide support to your customers without wasting their time. And customers can bring solutions to his problems without any live agent.

Establish Brand Image

Plays an IVR important role in strengthening the brand image of businesses. When a business provides service and support to its customers at the right time, its brand image becomes stronger. Any customer can easily connect with the right department or agent with the help of IVR. Not only that, but businesses that want to develop their business are using IVR to provide better customer support.

Engage with Customers in Real-time

IVR provides a platform for businesses to engage with customers on a real-time basis. You can set up and design IVR’s menu as per your requirement. So that customers can understand it easily. IVR is the right choice for connecting customers with their agents.

By
May 29, 2023
Call-Center-dialer
22May
Call Center

Efficiency Unleashed: choosing the Right for Call center

In an age where customer interactions are pivotal, the choice of a dialer for a call center becomes a strategic decision that can make or break the seamless flow of operations. Join us on this journey as we unravel the nuances of various dialer types, with a keen focus on our cutting-edge predictive dialers that redefine efficiency standards.

As your trusted call center software solution provider, we bring you insights, industry trends, and a roadmap to navigate the complex landscape of dialer technologies. This blog isn’t just a guide; it’s a gateway to a future where your call center isn’t just functional but excels in delivering exceptional customer experiences.

At KingAsterisk, we understand the pivotal role a dialer plays in enhancing efficiency and boosting productivity. Let’s explore the key aspects of selecting the perfect dialer for your call center.

Understanding Dialers For Call Centers

Dialers come in various types, each catering to specific needs. From predictive dialers to progressive dialers, finding the right fit is crucial. But why does it matter? A well-suited dialer ensures seamless operations, minimizing downtime and maximizing agent-client interactions.

The Power Of Predictive Dialers

Unlock unparalleled efficiency with our state-of-the-art predictive dialers. Predictive dialing algorithms optimize call rates, ensuring agents are engaged consistently. This means less waiting time for your clients and increased talk time for your agents. Efficiency, redefined.

Tailoring Dialer Solutions To Your Needs

At KingAsterisk, we recognize that one size doesn’t fit all. Our customizable call center dialer solutions cater to the unique requirements of your call center. Whether you prioritize outbound campaigns or focus on inbound customer service, our dialers adapt to your workflow seamlessly.

Why Our Dialers Stand Out

Smart Automation 

Our dialers incorporate intelligent automation, streamlining repetitive tasks and allowing agents to focus on meaningful conversations.

Real-Time Analytics 

Stay ahead of the curve with our dialers’ robust analytics. Track performance metrics, monitor call quality, and make data-driven decisions for continuous improvement.

 Scalability 

As your call center grows, so should your tools. Our dialers are designed for scalability, ensuring they evolve with your business.

How Can a Dialer Impact Customer Satisfaction?

Whether you prioritize outbound campaigns or focus on inbound customer service, our dialers adapt to your workflow seamlessly.

A client receives a call precisely when they need assistance. Our dialers ensure timely connections, contributing to enhanced customer satisfaction. Can your call center afford to miss out on such a fundamental element?

The Future of Call Center Technology

Embrace the future with our dialer technology. Our commitment to innovation ensures your call center stays ahead in the dynamic landscape of customer service. Elevate your operations, enhance customer interactions, and leave a lasting impression.

At KingAsterisk, we don’t just anticipate this future; we shape it. Join us on this exciting journey as we continue to redefine the boundaries of call center success through innovative and forward-thinking technology. The future is calling, and we’re answering it with efficiency, intelligence, and unparalleled dedication.

Dialing into Success with KingAsterisk

In conclusion, the right dialer isn’t just a tool; it’s a strategic asset. Join hands with KingAsterisk for a transformative experience in call center contracts. Revolutionize your operations, empower your agents, and watch your call center thrive.

Unleash the power of efficiency – choose the right dialer for your call center success.

By
May 22, 2023
Cloud Contact Center
17May
Contact Center Solutions

Exploring the Advantages of Cloud Contact Center Solutions

Ever thought about the eventual fate of client care? Spoiler alert: It’s in the cloud! 

Welcome to the era of virtual call centers. The cooperative energy of Cloud Contact Center Solutions and high level tools like VICIDial opens new entryways for improved communication systems. We’re going to spill some industry mysteries, sprinkle in a smidgen of VICIDial enchantment, and set you on a course to reclassify client commitment. So, fasten your seatbelts – the cloud journey is about to take off!

Cloud-Based Call Center Solutions

Picture this: Your business is booming, and suddenly you need to handle a surge in customer queries. 

With cloud-based solutions, scaling up becomes as easy as a few clicks. These solutions operate on a Software as a Service (SaaS) model. Here you have to only pay for what tools or services you need. Specialists can team up consistently, establishing a dynamic and dexterous climate.

Benefits of Cloud Contact Center Services

Scalability 

Cloud-hosted contact centers can effortlessly scale operations based on demand, accommodating growth without the hassle of physical infrastructure.

Virtual Call Center Platform:

Whether it’s a remote setup or a global team, the cloud adapts to your needs. Because cloud contact centers are virtual, agents can work from anywhere, encouraging a distributed and adaptable workforce.

Disaster Recovery Made Simple:

Picture this – your on-premise systems encounter a hiccup. What occurs straightaway? Cloud contact center administrations guarantee consistent debacle recuperation. Your data is securely stored off-site, ready to be restored promptly, minimizing downtime and ensuring continuous operations.

Enhanced Security for Peace of Mind:

Security is non-negotiable, especially when dealing with customer data. Cloud contact center services execute powerful safety efforts, defending touchy data. You can rest assured that the interactions you have with your customers are protected in a safe setting.

Rapid Deployment Without the Hassle:

Traditional setups often involve lengthy deployment processes. Get your contact center up and running swiftly, reducing downtime and ensuring a quick transition.

Integration Possibilities for a Unified Experience:

Cloud solutions offer integration possibilities that improve the general client experience. Interface your contact place with CRM frameworks, specialized devices, and that’s just the beginning, making a unified platform.

Hosted Contact Center Technology

Picture this: No bulky servers, no complex installations. 

The hosted approach simplifies management, allowing businesses to focus on core operations. Your data is safe and sound, even in the face of unexpected events. 

Cloud Customer Engagement Solutions: An Universal Approach

Cloud customer engagement solutions flawlessly incorporated with VICIDial, offering a complete tool kit for overseeing corporations productively. Cloud-based customer engagement breaks down the barriers of traditional communication, reaching your audience wherever they are – be it social media, email, or even on-the-go with mobile apps. Whether your customers prefer chatting, emailing, or even tweeting, a universal approach ensures a seamless experience across every interaction. 

Important Note: KingAsterisk Technologies stands out by not only offering advanced solutions but also by installing and configuring VICIDial on a free-of-cost basis. 

Conclusion: Bridging Efficiency and Affordability

All in all, The extension of proficiency and reasonableness is directly before you. No longer constrained by physical infrastructure, your operations can now scale effortlessly with demand. With SaaS models and free VICIDial installations and configurations, we, KingAsterisk Technology, ensure that cutting-edge technology isn’t reserved for the giants. 

Are you ready to redefine your customer service? Reach out to KingAsterisk Technologies for a seamless VICIDial experience!

By
May 17, 2023
Voice broadcasting
13May
Voice Broadcasting Software

Which industries can benefit from voice broadcasting?

Voice broadcasting is a software that can be used to reach a large number of audience in a few minutes. You can deliver your message to a large number of audience at the same time.

In modern times, many businesses that want to reach more consumers in less time and at lower cost are opting for voice broadcasting. With the help of IVR feature in it, business teams can also provide support to their customers.

These businesses use it for surveys, event invitations, reminders, notifications, corporate announcements, etc. Let’s find out which industries make the most use of voice broadcasting:

Advertising Industry

The advertising industry is providing information to customers about their services or any offers. In short, they advertise their services or offers. They use voice broadcasting to attract the attention of new customers towards themselves. Advertising industry invests heavily in it and has long-term experience in it.

It is more effective in attracting customers than SMS and email. With 1-2 voice broadcasting you can convey your message to customers and explain your services better. Marketers use it for discounts, new service launches, attractive offers, special events, promotions and awareness campaigns.

Healthcare Industry

When it comes to the healthcare industry, the importance of voice broadcasting really increases. Because time is very precious in hospitals. It conveys necessary information or alerts to hospital staff and patients without wasting time.

When a patient is on the way, the hospital informs its staff with the help of voice broadcasting. So that they can prepare without wasting time. Apart from this, the hospital also provides appointment reminders and instructions for medication dosage to their patients. IVRs are also incorporated into hospitals’ voice broadcasting services to make appointment confirmations more effective. Thus it becomes very important for hospitals and their patients.

Education Industry

Education industry is moving forward with the latest technologies. However, they are still using voice broadcasting. It occupies a position in the education industry.

Education industries use it to provide timely updates to parents for exam announcements, event updates, fee reminders or PTA meetings. Schools also use it to provide necessary information about admission.

Political Campaigns

In politics, political parties want to reach more and more people at election time. So, they use voice broadcasting. Political parties convey their message to voters and party volunteers with the help of it.

It plays an important role for political parties and they use them to promote their campaigns, reach their target audiences and connect with their volunteers.

They help Party volunteers by it party related messages like updates of party activities, schedule of upcoming rallies and simple motivational messages. It is the most reliable and extensive method for political parties. Political parties try their best to motivate voters to vote for their party.

Government

Government makes many policies, rules and new schemes for public welfare, but it is also necessary to inform people about these schemes. Small and middle class people are also now using mobile phones. So, with the help of voice broadcasting, the government can easily convey the necessary information to everyone. It is a quick and easy way to convey information.

It also helps the government to alert people during emergencies.

By
May 13, 2023
VICIdial-Skin
10May
Customization VICIdial Skins

Transforming Call Center Dynamics with Customization VICIdial Skins

At KingAsterisk, we understand the important role VICIdial plays in transforming call center works. Enhance your communication strategy with our exclusive VICIdial skins customization, where efficiency smoothly meets affordability.But that’s not all – we bring you an exclusive proposition! KingAsterisk Technologies is set to install and configure your VICIdial system at no cost, offering you not just a communication solution but a partnership that balances efficiency with affordability.

 Special Offer Alert!

KingAsterisk Technologies brings you a unique proposition – the installation and configuration of your VICIdial system come at absolutely no cost. Upgrade your communication with VICIdial and experience the perfect blend of efficiency and affordability.

VICIdial Theme Customization: Utilizing Power

VICIdial users, get ready to start a journey of transformation with our customization options. Customizing your VICIdial theme is akin to tailoring a suit – it fits better, feels personalized, and leaves a lasting impression. Imagine an interface designed to match your brand identity. VICIdial Theme Customization allows you to infuse your call center environment with a touch of uniqueness, creating an interface that not only looks good but works brilliantly. 

Branding VICIdial Skins

Transform your VICIdial appearance to reflect your brand essence. Branding VICIdial Skins is not just about aesthetics; it’s a strategic move to imprint your unique identity on every interaction. Our customization options goes beyond functionality, focusing on a brand-centric design that leaves a lasting impression.

Imagine a VICIdial interface that displays your logo, color palette, and design elements. Our customization options go beyond the surface, ensuring that every interaction your agents have with VICIdial becomes a branded experience. This level of customization extends to every facet of VICIdial, from the overall appearance to specific details like fonts and color schemes. 

User Interface Skinning for VICIdial: A Visual Delight

Wondering how color scheme customization can influence the overall mood of your call center environment? 

Provide your call center dialer agents a visually pleasing VICIdial interface that goes beyond functionality. With our VICIdial UI customization, we prioritize simplicity, ensuring agents navigate through tasks with an interface that feels familiar yet sophisticated. Our GUI  customization for VICIdial ensures a unique and engaging visual experience, enhancing productivity. 

Customizing VICIdial Appearance: Making It Yours

Personalize your VICIdial appearance to match your organizational identity. Whether you aim for a sleek and modern look or prefer a more classic design, our customized software development features allow you to tailor VICIdial to match your distinct style effortlessly. From logo integration to font choices, every detail contributes to a tailored and branded VICIdial. 

Ever wondered how a personalized VICIdial interface could enhance your agents’ productivity? 

Why Choose KingAsterisk for VICIdial Skins Customization?

Expertise in Skinning Options 

Our seasoned professionals bring years of experience in VICIdial theme customization, offering diverse options to suit your preferences.

Affordability 

Enhance your communication game without breaking the bank. Our customization services are not just efficient but also budget-friendly.

Quick Installation

Take advantage of our free installation and configuration services, ensuring a hassle-free setup for your call center.

Conclusion: Upgrade Your Team’s Communication Today

With KingAsterisk’s VICIdial theme customization, experience a tailored solution that suits your unique needs. Upgrade your VICIdial today and experience the transformation firsthand. By choosing KingAsterisk, you’re not just adopting a tool; you’re embracing a partnership that understands the balance between functionality and affordability. Seize this opportunity to uplift your communication strategy. The future of your call center begins with customization; take the leap today and watch your success grow!     

By
May 10, 2023
Ivr system
03May
IVR Solution

How Call Centers Use IVR Systems?

In modern times, customers want to connect with companies as quickly as possible. An IVR system is a must for any call center. It handles inbound calls well and also helps the company to provide quick support to their customers.

With the IVR system you can effectively handle inbound calls. It becomes communication between you and your customers. Where bigger support team, there are more inbound calls and handling the large volume of inbound calls is very difficult. So it is very beneficial for them to use the IVR system.

It is not only used to handle inbound calls, but it also allows you to handle outbound calls. Companies that are based on outbound processes like debt collection, tele sales , lead generation and surveying can also use the IVR system. It is also capable of making group calls.

Role of IVR System in Call Centers

Personalized Messages

With the help of the IVR system, you can create personalized recorded messages. When customers call the company, they are greeted by this message. So that the customers feel that the company welcomes them personally and the company knows the value of their customers. Using IVR System creates a good impression of the company on the customers. This system enhances the experience of your regular and new customers.

Different languages ​​can also be used for different customers in the IVR system.

Solve Queries with Accuracy

Many times customers call the company with any query at any time. So in this condition, the company can respond to the customer by automating the IVR. Thus customer calls can be answer without any human assistance. If necessary, the call is transfer to an agent who is capable of handling the call. In this way, with the help of IVR a quick solution to the customer’s query can be brought and the cost per call can also be reduced.

Minimize Human Error

The possibility of human error is common in traditional call centers. This system is able to transfer the call to the right agent by understanding the needs of the customer. He welcomes any customer with personal attention and no original or personal inconvenience applies to him. It attracts customers by projecting its brand image to the company.

Skill-based Routing

By using Skill Based Routing you can best distribute the call flow. This system can provide you with that. By using this feature you can connect the call to an agent based on the specific language, time of day or agent’s experience. And if the agent is not available then you can send the customer to their voicemail.

Additional Support

IVR systems can provide 24 hours support to customers without any agent by providing self-service options and solve customer’s problems. Customers connect to a specific department or agent by dialing a specific number on the keypad. If the customer calls after the agent’s working hours then transfers the calls to the available agent to take the call in another office.

Increase ROI

IVR works as a receptionist in the company and provides 24 hours service. So no receptionist is need in the company and it reduces the operational cost of the company. No additional infrastructure is require for the setup of IVR. Productivity can be increase by making low investment in IVR.

Handle Calls During High Traffic Times

IVR is the best choice when there is heavy traffic of inbound calls in the company. This system can handle the huge traffic of your calls. You can make those calls manage by using all the features in IVR.

Apart from this, the many other roles of the IVR system in the call centers. Due to which the importance of IVR is increasing in call centers nowadays. And in the future, the importance of the IVR system in the call centers will continue to increase. It is used in many industries other than call centers, especially those industries where large volumes of inbound calls are handled.

By
May 3, 2023

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