October, 2026

When a contact center deploys VICIdial for a German-speaking market and leaves the interface in English, it creates a silent operational problem. A custom VICIdial German theme solves this at the source. Agents are reading menus, buttons, and status labels in a language that may not be their first. 

Supervisors are monitoring dashboards with terminology that does not match how their team thinks or communicates. Scripts are displayed in German, but the system prompts around them are not.

The friction this creates is small per interaction, but it compounds. Wrong disposition selections. Pause codes that mean something different to the agent than to the supervisor. Forms filled out in the wrong field because the label was misread. These are not dramatic failures – they are the kind of quiet inefficiency that erodes productivity and data quality over months.

This post covers what that development work actually involves, what it changes for agents and supervisors, and why off-the-shelf localization approaches tend to fall short for serious deployments.

What “Custom VICIdial German Theme” actually means in VICIdial

People sometimes use “language theme” to mean a translated interface – swap the English text for German and you are done. That understanding misses most of what a genuine localization build requires.

A VICIdial German language theme is a development project that spans three layers:

Interface text and labels 

Every visible string in the VICIdial agent interface, supervisor panel, and admin area needs to be reviewed, translated with operational accuracy (not just linguistic accuracy), and replaced. This is not a find-and-replace job. 

VICIdial’s interface contains hundreds of labels, tooltips, status messages, and confirmation dialogs. Many of them use technical contact center terminology that has no direct German equivalent and requires a deliberate choice about which term to use for a German-speaking team.

Visual layout and display logic

German words are typically longer than their English equivalents. A button that fits cleanly at its current size in English – “Disposition” – may overflow or truncate when replaced with “Gesprächsergebnis.” This is not a minor cosmetic issue. Truncated labels in a contact center interface mean agents cannot reliably read what they are clicking. Layout adjustments, font sizing, and field width changes are part of the localization work, not afterthoughts.

Functional behavior tied to locale

Date formats, time formats, number formats, and sorting behavior may all need adjustment. German business environments use DD.MM.YYYY date formatting by default. Phone number display formats differ. If your VICIdial deployment feeds data into German CRM systems or reporting tools, the data format your interface produces needs to match what those systems expect.

Why standard VICIdial language files are not enough

VICIdial does support language file customization through its built-in localization architecture. You can edit the language strings in the source and switch the interface language. For basic deployments, this works. For a production deployment serving German-speaking agents at any meaningful scale, it runs into limitations quickly.

The language files cover system strings – what VICIdial ships with. They do not cover:

• Custom fields your team has added to agent screens
• Custom disposition codes you have configured for your campaigns
• Custom pause code labels your supervisors use for attendance and break tracking
• Script display areas, which are typically managed outside the core language file system
• Custom reporting interfaces and dashboard labels if you have extended VICIdial’s reporting module
• Any custom widgets, panels, or integrations that have been added to the interface

If your VICIdial deployment has been customized – and most production deployments have – those customizations exist outside the scope of the standard language file. They need to be localized separately, and that requires working in the codebase directly.

There is also the matter of consistency. A deployment where some labels are in German (the standard system strings) and others remain in English (everything that was added later) is not a localized interface. It is a mixed-language interface, and mixed-language interfaces are harder to use than fully English ones because agents cannot build reliable mental models of what to expect.

What a Custom VICIdial German Theme development project covers

When KingAsterisk builds a custom VICIdial German theme, the scope covers the complete agent experience – not just the parts VICIdial ships with.

Agent screen localization

The agent screen is where most of your staff spends their working day. Every element needs to communicate clearly in German: the call status display, the lead information panel, the disposition dropdown, the callback scheduler, the script display area, the manual dial interface, and any custom fields your campaigns use.

We audit the full agent screen for every element – system-generated and custom – and produce a localized version where German is the consistent working language throughout. For custom fields and disposition codes, we work with your operational team to confirm the correct German terminology before implementation, since these terms often reflect internal business logic that a direct translation would not capture.

Supervisor and monitoring panel localization

Supervisors working in German need dashboards and monitoring panels that match their language context. This includes the real-time monitoring screen, agent status labels, queue displays, and any custom supervisor panels your deployment includes.

One area that often gets missed: the pause code display in supervisor monitoring shows why agents are not on calls. If your pause codes are configured with English labels (“Lunch”, “Training”, “Break”) and your supervisors are German-speaking, the reporting accuracy suffers because supervisors and agents may be using the codes inconsistently. Localizing pause code labels is part of the supervisor panel work.

Reporting and data export labels

Standard VICIdial reports contain headers, column labels, and filter options. If your team exports these reports for review by German-speaking managers or clients, English-language column headers create an extra translation burden at the point of use. We localize report interfaces and, where reports are exported to spreadsheets or PDFs, ensure the output labels are in German by default.

German-language script display

Agent scripts in VICIdial are typically managed through the script editor. For a German market deployment, scripts are almost certainly already in German. What needs attention is everything around the script: the instruction labels, the section headers, the product information display areas, and any dynamic data that gets pulled into the script from your lead database. 

If your script pulls a customer’s name, company, or contract details into the display, that data and its surrounding labels need to be consistent.

IVR and voicemail interface elements

If your VICIdial deployment includes inbound IVR menus or voicemail configuration through the admin panel, these also need German-language treatment for the staff who configure and maintain them. The customer-facing IVR audio is typically already in German for a German market; the back-end configuration interface for your telephony team should be as well.

The Compliance Dimension: Why This Matters in Germany 

Germany has a specific regulatory environment for outbound contact center operations. The Federal Network Agency (Bundesnetzagentur) and data protection regulations under the BDSG and GDPR create compliance requirements that affect how calls are made, how consent is recorded, and how data is handled.

When your VICIdial deployment serves the German market, the accuracy of your disposition data and call records is not just an operational concern – it affects your compliance documentation. If agents are selecting dispositions incorrectly because they misread English-language options, your compliance records contain errors. 

If your call data exports use date and time formats that do not match German regulatory reporting standards, correcting those records is additional work at audit time.

A German language theme reduces this compliance risk by removing the interface ambiguity that leads to data entry errors. When every label in the system clearly communicates its meaning to a German-speaking agent, the rate of incorrect dispositions and form errors goes down – and your compliance documentation becomes more reliable.

Technical approach: how the Custom VICIdial German Theme build works

A custom VICIdial German theme is not a plugin or an add-on. It is a customization of the VICIdial codebase combined with custom frontend work, depending on the scope of your deployment.

For deployments running standard VICIdial, the work is primarily in the PHP files that generate the agent and supervisor interfaces, the language string files, the CSS that controls display and layout, and any JavaScript that handles dynamic interface behavior.

For deployments that have already been customized or require a modern interface, the localization work involves adapting the relevant interface elements, language strings, styling, and functionality to provide a consistent German-language experience. 

This is the better architecture for long-term maintenance, because adding new interface features later requires only adding new strings to the translation file, not re-localizing the component code.

KingAsterisk builds custom German-language VICIdial themes for both existing and new deployments. For legacy VICIdial systems, we customize the existing codebase, while new builds and major interface upgrades focus on creating a modern, user-friendly interface with consistent German translations, improved layouts, and easier long-term maintenance.

What changes for agents day to day

The operational impact of a fully localized German interface shows up in the metrics that matter for contact center performance.

Disposition accuracy

When agents select call outcomes from a German-language dropdown with clearly labeled options, they select the correct option more often. This improves your campaign data, your reporting accuracy, and your callback scheduling.

Average handle time

Agents who can navigate their interface without a cognitive translation step move through wrap-up work faster. For high-volume campaigns, even a few seconds per call adds up to meaningful productivity differences over a day.

New agent onboarding

Training new German-speaking agents on a German-language interface is faster and produces fewer early mistakes. You are teaching them the contact center workflow, not simultaneously asking them to work through an English interface they may not be entirely comfortable with.

Error rates on custom forms

If your campaigns use custom fields for lead qualification, contract data, or compliance checkboxes, German-language labels reduce the rate of fields filled incorrectly or left blank.

What this does not include

It is worth being direct about scope. 

A German language theme is a localization project. It does not change the underlying telephony behavior of your Custom VICIdial German Theme deployment, the dialing algorithms, or the integration logic with your CRM. It changes the interface that agents and supervisors interact with.

If your deployment has separate issues – SIP trunk instability, CRM integration problems, campaign configuration questions – those are separate projects. Some operations bundle a German theme build with a broader deployment upgrade or CRM integration project, which can make sense from a scheduling and cost standpoint, but the localization work is distinct from those other scopes.

How to approach the project

For organizations running existing VICIdial deployments that serve German-speaking agents, the starting point is an audit of the current interface – both the system components and any custom elements – to establish the full scope of what needs localization. This produces a complete string inventory and identifies any layout or data format issues that need to be addressed alongside the translation work.

For organizations building a new VICIdial deployment for the German market, localization architecture decisions should be made at the start of the project, before the interface is built, to avoid doing the same interface work twice.

KingAsterisk provides both German language theme development for existing deployments and German-first interface builds for new deployments. The timeline and scope depend on how extensively your current system has been customized and what your existing codebase looks like.

Frequently asked questions

Work with KingAsterisk

KingAsterisk provides Custom VICIdial German Theme development, including German language theme builds, for contact centers and communication operations globally. If you are running a German-market operation on VICIdial and want to assess what a full localization project would involve for your specific deployment, contact us to start with an interface audit.

We work with both legacy VICIdial deployments and modern customized VICIdial interfaces, and we handle the full scope from string translation to layout adjustment to data format alignment.

Open the VICIdial real-time screen at 10:15 on a busy morning and you can see most of what is happening on the floor. You can see who is talking, who is paused, who is stuck in wrap-up, and whether the dialer is moving. VICIdial Real Time Reporting puts all of that on one page that refreshes every few seconds.

Many supervisors only glance at the colors. This guide shows what each field means, which numbers to watch, and what to do when something looks wrong.

What Is VICIdial Used For?

VICIdial is an open-source platform built on Asterisk. Teams use it to:

• Run outbound campaigns with predictive, ratio or manual dialing
• Take inbound calls through ingroups and IVR menus
• Blend inbound and outbound on the same agents
• Manage lead lists, call scripts, dispositions and recordings
• Pull reports on agents, campaigns and lists

Sales teams, collections teams, surveys and support desks all run on it. The real-time report is how supervisors watch it work.

What Are Real-Time Reports?

Real-time reports are live screens that refresh on a timer. A normal report tells you what happened yesterday. VICIdial Real Time Reporting tells you what is happening right now, such as which agent is on a call, how long the longest hold is, and how many leads remain in the hopper. Use real-time reports to react. Use the historical reports to analyze trends.

VICIdial Real Time Reporting Login: How to Open It

1. Go to https://YOUR-SERVER/vicidial/admin.php.
2. Log in with a user account that has permission to access the Real-Time Main Report and the relevant campaigns.
3. Open Reports and click Real-Time Main Report.

You can also go straight to https://YOUR-SERVER/vicidial/realtime_report.php. The main report itself is served by AST_timeonVDADall.php, which is the script behind the page you will see most often.

If the login works but the report is blank, check the user’s report permissions and the allowed campaigns and user groups for that account. A restricted user group will hide everything outside it.

Report Options at the Top

Before you read any numbers, set the view. The options bar controls what you see:

• Campaign / group select: pick one campaign, several, or all.
• Refresh rate: 4 to 8 seconds is usual for a supervisor screen.
• Display options: show or hide phones, server details, call IDs and more.
• Inbound: include inbound groups so you can see queue calls.

Most of these map to URL parameters, so you can bookmark a saved view. More on that below.

Reading Agent Status in VICIdial Real Time Reporting

The agent grid is the part you look at most. Each row is one logged-in agent.

The statuses that matter:

• READY: logged in and waiting for a call.
• INCALL: on a live call.
• PAUSED: not taking calls (a break, a meeting, or a pause code).
• DISPO: the call has ended and they are choosing a disposition.
• DEAD: the call dropped on the agent’s end, and the agent is still on the screen.
• CLOSER: the agent is waiting on an inbound or transferred call.

The timer matters more than the status. An agent in READY for 10 seconds is normal. An agent in READY for 3 minutes means the dialer is not feeding them leads. An agent in DISPO for 20 seconds is fast. An agent in DISPO for 3 minutes is a training issue or a quiet break. Colors shift as the time grows, so a quick scan shows you which rows need attention.

Compare agents side by side. If one agent has 47 calls and the next desk has 28, ask why. It could be longer talk time, more pauses or a disposition habit.

Campaign Statistics in VICIdial Real Time Reporting

The top of the report shows the health of each campaign. These are the fields to watch:

• Dial level: how aggressively the dialer is placing calls per available agent.
• Dialable leads: leads left that can legally be called right now.
• Hopper level: how many leads are loaded and ready.
• Calls ringing / waiting: live calls in progress and calls waiting on an agent.
• Agents logged in / in call / ready / paused: the floor in four numbers.
• Calls today / drops today / drop percentage: your compliance numbers.
• Average hold time: how long answered calls wait for an agent.

The two numbers to check first are the drop percentage and the hopper. 

Drops are answered calls with no agent available. Monitor the campaign’s drop rate closely and follow applicable telemarketing regulations. If the drop rate rises, lower the dial level or review agent availability.

If the hopper hits zero, the dialer has nothing to call. Check these in order:

1. The list is set to Active.
2. The campaign’s lead filter is not too narrow.
3. The leads are inside their allowed calling hours for their timezone.
4. The AST_VDhopper process is running through cron.

A VICIdial Real Time Reporting Example

Here is a simplified view of what a supervisor might see on a Tuesday morning:

Campaign: SALES01   Dial level: 3.0   Hopper: 412   Drops today: 14 (1.8%)

Campaign: SALES01   Dial level: 3.0   Hopper: 412   Drops today: 14 (1.8%)

Reading it takes ten seconds. Agent 1011 has been paused for almost eight minutes with only 12 calls, so find out why. Agent 1015 has been in DISPO for over two minutes, so check whether the disposition list is confusing. Agent 1004 and 1007 look normal. Drops are at 1.8%, which is inside the limit.

That is the point of VICIdial Real Time Reporting. The screen shows you which rows to look at before the day’s numbers slip.

Monitoring Features: Listen, Whisper and Barge

From the real-time screen you can step into a live call. These are the options next to an INCALL agent:

• Listen (monitor): hear the call silently. Neither side knows.
• Whisper: talk to the agent only. The customer cannot hear you.
• Barge: join the call and speak to both sides.

To use them, your own phone or softphone must be registered and entered as the monitoring extension. Your user also needs monitoring rights. If you can hear the customer during a whisper, check the call routing and the extension you entered.

Listening to a handful of calls every day tells you more about agent quality than any number on the report.

Controlling Agents From the Screen

Supervisors can also act on what they see. Depending on your permissions you can:

• Log an agent out if their session is stuck
• Force a status change on a frozen agent
• Open the agent’s call record and lead details

Use these sparingly. Forcing changes on a live agent can cut off a call.

Customizing the Report with URL Parameters

Every option on the screen is also a URL parameter. A saved URL gives each supervisor the exact view they need:

https://YOUR-SERVER/vicidial/realtime_report.php?RR=8&groups[]=SALES01&adastats=2&NOLEADSalert=1

https://YOUR-SERVER/vicidial/realtime_report.php?RR=8&groups[]=SALES01&adastats=2&NOLEADSalert=1

• RR sets the refresh rate in seconds.
• groups[] picks the campaign.
• adastats turns on extra dialer statistics.
• NOLEADSalert warns you when a campaign runs out of leads.

Parameter names can differ a little between VICIdial versions, so check the options on your own report page and copy the URL it produces.

For a wall display, open one campaign per monitor with a refresh of 5 to 6 seconds. Anything faster adds load without telling you anything new.

Common Problems with VICIdial Real Time Reporting

Agents show READY but no calls are coming. Check the hopper first, then the dial level, then whether the trunk is registered. Run asterisk -rx “sip show peers” (or pjsip show endpoints) to confirm the carrier is reachable.

Agent status stuck or not updating. The agent may have closed the browser without logging out. A stale row stays in the vicidial_live_agents table until the keepalive process cleans it up. Check that the AST_manager_kill_hung_congested and the other VICIdial cron processes are running.

The drop rate suddenly spiked. Look for a sudden drop in agents, a carrier delay or a dial level that is too high for the number of agents logged in. Lower the dial level first and investigate second.

The report loads slowly. It reads straight from MySQL. Large campaigns, an overloaded database and a very short refresh rate all slow it down. Raise the refresh rate to 8 to 10 seconds, narrow the campaign selection, and check for long-running queries.

Pulling Live Data Without the Screen

For a custom wallboard you can read the same data directly. A quick, read-only look at who is logged in:

SELECT user, status, campaign_id, calls_today, last_state_change
FROM vicidial_live_agents
ORDER BY campaign_id, user;

SELECT user, status, campaign_id, calls_today, last_state_change
FROM vicidial_live_agents
ORDER BY campaign_id, user;

You can also use the Non-Agent API. The logged_in_agents function returns the logged-in agents for a campaign:

https://YOUR-SERVER/vicidial/non_agent_api.php?source=dashboard&user=APIUSER&pass=APIPASS&function=logged_in_agents&campaign_id=SALES01

https://YOUR-SERVER/vicidial/non_agent_api.php?source=dashboard&user=APIUSER&pass=APIPASS&function=logged_in_agents&campaign_id=SALES01

The API user must have API access enabled, and your server’s IP must be allowed. Never write to the live tables. Only read from them.

Keep API polling to every 5 to 10 seconds. Our team also builds custom dashboards and reports views around these endpoints, and you can see examples on the VICIdial customization page. If you are also setting up browser-based calling, our guide to the VICIdial Web Client covers that side.

A Daily Checklist for Supervisors

1. Start of shift: confirm everyone is logged in and the hopper is above your minimum.
2. Every 30 minutes: check drops, dial level and anyone with a long PAUSED or DISPO time.
3. Midday: listen to two or three calls from different agents.
4. Shift change: make sure old sessions are logged out so they do not clutter the screen.
5. End of day: note anything odd and compare it with the historical reports.

VICIdial Real Time Reporting only helps if someone acts on what it shows. A five-minute habit like this catches most problems early.

Frequently Asked Questions

Final Thoughts

VICIdial Real Time Reporting is free, it is already built into your system, and it shows you everything happening on the floor. Learn the statuses, watch the timers and check the drop rate and hopper first. 

Save your views as URLs and keep your monitoring extension ready. If you want the screen reshaped for your team, with different columns, a cleaner layout or a wallboard, our team can build it. Talk to us about custom VICIdial reports.

Every agent on a VICIdial system works from a single screen. That screen is the VICIdial Web Client, and it opens in a normal browser tab. There is no program to install and no softphone license to buy. This guide explains what the client does, how agents sign in, how browser calling is set up, how scripts work, and how to fix the errors we see most often.

What is the VICIdial Web Client?

The VICIdial Web Client is the agent side of VICIdial. It is a set of PHP pages that Apache serves from the /agc/ folder on your web server. The main page is vicidial.php, so the address on a typical system looks like:

https://dialer.example.com/agc/vicidial.php.

https://dialer.example.com/agc/vicidial.php.

MariaDB stores the leads, users and campaigns. Asterisk places and receives the calls. The page checks in with the server about once a second, which is why lead details show up the moment a call connects.

Some people search for it as the agent web client. The name changes, but the page is the same: the place where an agent logs in, takes calls, reads a script and picks a disposition.

Is VICIdial a dialer?

Yes. VICIdial is a dialer first and also handles inbound calls. Each campaign has a dial method that decides how numbers are called.

Whatever the dial method, the VICIdial Web Client is where the agent sees the result: a live call and a lead on screen.

What is VICIdial used for?

Teams use VICIdial for outbound sales and lead follow-up, collections, appointment reminders, surveys and political polling, and inbound queues with IVR menus. Many run a blended setup where agents take inbound calls and drop back to outbound dialing when the queue is empty. Call recording, reports and DNC list handling come with the system, so a small team can start on one server and move to a cluster later.

Can I use VICIdial for free?

Yes. VICIdial is open source under the AGPLv2 license and has no per-agent fee. You can install it and run it for as many agents as your hardware supports.

Free covers the software only. Someone still has to install it, tune it, keep Asterisk and MariaDB updated and fix problems on a busy day.

How much does VICIdial cost?

There is no license price, so the cost is everything around the software.

• One all-in-one server is enough for a small team. Larger teams split the database, web and telephony roles across separate machines.
• SIP trunks and phone numbers are usually the biggest running cost, because carrier minutes grow with call volume.
• Paid support, custom features and training are optional but common.
• Admin time goes into reports, list loading and updates.

Agent count, call volume and dialing countries differ for every team, so any single price you read online is a guess. A fair estimate needs those three numbers.

VICIdial download and VICIdial Web Client download

People often search for a VICIdial web client download, but agents have nothing to download. The client lives on the server, and agents just open its address.

What you do download is the server software. The usual route is the ViciBox ISO from the official VICIdial website. ViciBox is built on openSUSE and installs Asterisk, Apache, MariaDB and VICIdial together. The installer lets you choose a single all-in-one machine or separate roles for a cluster. When the install finishes, the client is live at /agc/vicidial.php.

Take the VICIdial download from the official site only. Copies from forums or file-sharing pages can be outdated or modified.

VICIdial agent login, step by step

The VICIdial agent login has two screens.

• Open the KingAsterisk Free Live Demo in Chrome or Firefox.
• Use the demo login credentials provided on the demo page to access the VICIdial Agent Login screen.
• Enter the required agent login details in the demo interface.
• Select an available campaign from the dropdown, if prompted.
• Click Submit and follow any browser microphone permission prompts if browser calling is enabled.

After login you land on the main screen in a paused state. Click Resume to start taking calls.

Agent web client: campaign login

The campaign dropdown only lists campaigns your user group is allowed to use. If yours is missing, ask your admin to check Allowed Campaigns on your user group under Admin > User Groups. Picking the wrong campaign is a common reason agents get no calls, so read the name before you click Submit.

You may also see this page called the agent web client 2.0 login. Layouts differ between builds and custom themes, so confirm the exact address with your administrator. The standard flow is the same: phone login, then user login and campaign.

VICIdial Web Client example: one call from start to finish

Here is a normal session in the VICIdial Web Client on an outbound campaign that uses ADAPT_TAPERED.

• The agent logs in and clicks Resume.
• The system dials leads in the background. When a person answers, the call drops into the agent’s browser phone and the lead’s name, phone number and city fill the screen.
• The Script tab shows what to say, with the lead’s first name already in place.
• The call ends. The agent clicks Hangup Customer, picks a status such as SALE, NI, NA, CALLBK or DNC, and submits it.
• The system moves on to the next lead.

Warm transfers use the Transfer – Conf button. Every status is saved with the lead, so supervisors can pull reports by agent, talk time and disposition, and reload leads by status later.

How to set up a VICIdial script

A VICIdial script is a block of HTML that shows up in the Script tab of the agent screen. You create it under Admin > Scripts and pick it in the campaign’s Script setting. Variables wrapped in –A– and –B– pull lead data into the text.

<p>Hello, may I speak with --A--first_name--B-- --A--last_name--B--?</p>
<p>This is --A--fullname--B-- from Your Company. Is --A--phone_number--B-- the best number to reach you?</p>

<p>Hello, may I speak with --A--first_name--B-- --A--last_name--B--?</p>
<p>This is --A--fullname--B-- from Your Company. Is --A--phone_number--B-- the best number to reach you?</p>

Keep scripts short. Agents glance at them during a call, so one clear opening line and a few branching notes work better than a full page of text.

Browser calling in the VICIdial Web Client

The browser phone uses WebRTC through ViciPhone, a JavaScript SIP client that runs inside the page. Four things have to be in place.

First, HTTPS with a certificate the browser trusts. Browsers block microphone access on plain HTTP pages, and a self-signed certificate usually makes the secure WebSocket connection fail. Let’s Encrypt works fine.

Second, the Asterisk WebSocket server turned on in /etc/asterisk/http.conf:

[general]
enabled=yes
bindaddr=0.0.0.0
bindport=8088
tlsenable=yes
tlsbindaddr=0.0.0.0:8089
tlscertfile=/etc/letsencrypt/live/dialer.example.com/fullchain.pem
tlsprivatekey=/etc/letsencrypt/live/dialer.example.com/privkey.pem

[general]
enabled=yes
bindaddr=0.0.0.0
bindport=8088
tlsenable=yes
tlsbindaddr=0.0.0.0:8089
tlscertfile=/etc/letsencrypt/live/dialer.example.com/fullchain.pem
tlsprivatekey=/etc/letsencrypt/live/dialer.example.com/privkey.pem

Third, the phone entry is marked as a webphone. Under Admin > Phones, set Set As Webphone to Y for that extension.

Fourth, open firewall ports: TCP 443 for the client, TCP 8089 for secure WebSocket, and UDP 10000 to 20000 for audio, which is the default RTP range in rtp.conf. If the server sits behind NAT, also set externip and localnet in sip.conf and check the ICE settings.

Common problems and fixes

Most trouble with the VICIdial Web Client comes from a short list of causes.

Use a current Chrome or Firefox, keep extra extensions off agent machines, and avoid logging the same user in from two browsers at once. That alone prevents a lot of support tickets.

FAQs

Get help with your VICIdial setup

KingAsterisk Technology installs, tunes and supports VICIdial for contact center teams. If you want the VICIdial Web Client branded with your logo, connected to your CRM or fixed after an upgrade, send us your agent count, daily call volume and dialing countries. We will reply with a clear plan and estimate.