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How does a dialer work in a call center?

February, 2024

kingasterisk_logo

February, 2024

The average sales representative, according to sales statistics, makes 52 calls each day and spends 15% of that time leaving voicemails. This basically translates to one agent in a typical sales team wasting thirty-six hours of time a month. Since this is a total waste of time and resources, a call center will suffer a great deal from this. Dialer in a Call Center is the name of the solution KingAsterisk Technologies has developed for this issue. We will discuss what it is, how it operates, and the features and functions it has in this blog. In a call center, what is a dialer? Contact centers utilize programming known as a dialer to facilitate the outbound calling technique. It calls telephone numbers naturally with an end goal to amplify specialist time and proficiently connect them with live possibilities. The Call Center Dialer can definitely change your contact center's call handling conventions. It has been shown that dialer in a call center might lessen call abandonment by 90% and improve efficiency by 30% by and large. Dialer Types: 1. Predictive Dialers: It is the most sophisticated type of dialer for call centers. Because it dials numbers quickly, it is also known as a speed dialer. Predictive dialers, which are revolutionizing outbound calling, use algorithms to forecast agent availability and modify the dialing rate appropriately. It can produce a forecast ratio that shows the typical customer pick-up and dialing times. Based on it, it phones several numbers and calculates a predicted dialing ratio. It is the only dialer in a call center that connects with customers by calling several lines at once. Additionally, it is capable of identifying busy tones, answering machines, unreachable numbers, etc., and determines the next available phone number slot and places a call to a live person based on that. By guaranteeing that your workers are connected to live calls, KingAsterisk's predictive dialer solutions maximize their talk time. 2. Automatic Dialers In A Call Centers: It's among the simplest kinds of dialers that we offer. Auto dialers save agents from manual calling efforts by automatically contacting numbers from a preloaded list while providing a hands-free approach. It bides its time till an agent concludes a current call. This dialer in a call center pulls the number from the list and calls it automatically as soon as the agent gives the signal. The representative will wait for the caller to answer while listening to the dial tone, phone ringing, etc. Should the customer be unreachable, the entire procedure will be carried out again for the subsequent number. For outbound missions, our auto dialer technology ensures a smooth and powerful calling process. 3. Inbound Dialer In A Call Center: While active dialers center around connecting, inbound dialers handle getting calls and course them to the legitimate specialists for a brief reaction. You might tweak good tidings, prompts, and menus with the utilization of Inbound Dialers' IVR framework component to ensure that calls are rapidly and effectively steered to the right division. This eliminates the requirement for a few exchanges and the disappointment that could once in a while emerge for clients thus. Dialer in a call center require highlights like CTI Screenpop, adjustable call lines, callback updates, prearranging, and ongoing monitoring and reporting. Examining And Selecting Dialer Selections: Because it can raise certain KPIs, predictive dialing is generally regarded as the finest dialer in a call center. There is always the possibility to automatically or manually adjust the predictive dialing tempo to lessen the negative effects of predictive dialing, even though there is a danger of an increase in the rate of abandoned and dropped calls. This might not always be the case, though. Every dialer at a call center has advantages and disadvantages of their own. Thus, a dialer may be the finest dialer in a call center based on the demands of the organization, the goals to be targeted, and the campaign's nature. Crucial Components of Dialing Solutions In A Call Center: IVR/self-service Allow your clients to take care of basic phone tasks on their own and determine what they require in order to get more specialized help. Real-Time Interaction and Behavioral Counseling KingAsterisk Technology eases the burden of agents by teaching them how to use soft skills to answer customers on every call. Using behavioral coaching, which keeps an eye on a range of agent behaviors, supervisors can spot patterns for effective coaching. Artificial Intelligence-driven Virtual Assistants Use virtual assistants to automate routine, basic queries or use chatbots to automatically acquire context before handing off a conversation to an agent fully informed. Caller ID Display Whether it be an outbound or an inbound call. If the data of the caller exists in the server or any of the integrated office applications using CTI, a caller popup can be displayed that will help identify the caller or receiver before connecting the call. This significantly improves the chances of the call being a success. Prebuilt reports Get the information you need on agent performance and the customer experience with the most important and targeted predefined reports like AHT, FCR, and more. CRM integrations Collect data from your homegrown CRM or any other external backend application using open APIs to enrich messages with customer information like background information, purchase history, open tickets, etc. Boosting Call Center Productivity: Without dialers in a call center, there would have been a significant amount of downtime because it takes a while to key in numbers and place calls. Thanks to intelligent software solutions like autodialers, agents can save a tonne of time and effort by not having to manually dial calls. Furthermore, dialers in a call center can filter out busy lines, voicemails, and disconnected numbers, so calls are only sent to agents when a real person answers. Conclusion When it comes to giving clients the cloud contact center software they require to continuously provide outstanding customer experiences, KingAsterisk Technology leads the industry. We plan to upgrade client experience and smooth out organization by giving a consistent, coordinated set of arrangements that cover the range of contact center management specialties like customer interaction and many more. You can read our other articles, which carefully describe the situation on each dialer in a call center and its best use cases, as well as thinking about the counsel here. You can also do an experimental autodialing campaign using two campaigns and the same lead to get the best results. Contact our expert staff with any questions or concerns.
24Feb
Call Center Software

How does a dialer work in a call center?

The average sales representative, according to sales statistics, makes 52 calls each day and spends 15% of that time leaving voicemails. This basically translates to one agent in a typical sales team wasting thirty-six hours of time a month. Since this is a total waste of time and resources, a call center will suffer a great deal from this.

Dialer in a Call Center is the name of the solution KingAsterisk Technologies has developed for this issue. We will discuss what it is, how it operates, and the features and functions it has in this blog. 

In a call center, what is a dialer?

Contact centers utilize programming known as a dialer to facilitate the outbound calling technique. It calls telephone numbers naturally with an end goal to amplify specialist time and proficiently connect them with live possibilities. The Call Center Dialer can definitely change your contact center’s call handling conventions. It has been shown that dialer in a call center might lessen call abandonment by 90% and improve efficiency by 30% by and large. 

 Dialer Types:

1. Predictive Dialers

It is the most sophisticated type of dialer for call centers. Because it dials numbers quickly, it is also known as a speed dialer. Predictive dialers, which are revolutionizing outbound calling, use algorithms to forecast agent availability and modify the dialing rate appropriately. It can produce a forecast ratio that shows the typical customer pick-up and dialing times. Based on it, it phones several numbers and calculates a predicted dialing ratio. 

It is the only dialer in a call center that connects with customers by calling several lines at once. Additionally, it is capable of identifying busy tones, answering machines, unreachable numbers, etc., and determines the next available phone number slot and places a call to a live person based on that. By guaranteeing that your workers are connected to live calls, KingAsterisk’s predictive dialer solutions maximize their talk time.

2. Automatic Dialers In A Call Centers:

It’s among the simplest kinds of dialers that we offer. Auto dialers save agents from manual calling efforts by automatically contacting numbers from a preloaded list while providing a hands-free approach. It bides its time till an agent concludes a current call. This dialer in a call center pulls the number from the list and calls it automatically as soon as the agent gives the signal. The representative will wait for the caller to answer while listening to the dial tone, phone ringing, etc. Should the customer be unreachable, the entire procedure will be carried out again for the subsequent number. For outbound missions, our auto dialer technology ensures a smooth and powerful calling process.

3. Inbound Dialer In A Call Center:

While active dialers center around connecting, inbound dialers handle getting calls and course them to the legitimate specialists for a brief reaction. You might tweak good tidings, prompts, and menus with the utilization of Inbound Dialers’ IVR framework component to ensure that calls are rapidly and effectively steered to the right division. This eliminates the requirement for a few exchanges and the disappointment that could once in a while emerge for clients thus. Dialer in a call center require highlights like CTI Screenpop, adjustable call lines, callback updates, prearranging, and ongoing monitoring and reporting.

Examining And Selecting Dialer Selections:

Because it can raise certain KPIs, predictive dialing is generally regarded as the finest dialer in a call center. There is always the possibility to automatically or manually adjust the predictive dialing tempo to lessen the negative effects of predictive dialing, even though there is a danger of an increase in the rate of abandoned and dropped calls. 

This might not always be the case, though. Every dialer at a call center has advantages and disadvantages of their own. Thus, a dialer may be the finest dialer in a call center based on the demands of the organization, the goals to be targeted, and the campaign’s nature.

Crucial Components of Dialing Solutions In A Call Center:

IVR/self-service

Allow your clients to take care of basic phone tasks on their own and determine what they require in order to get more specialized help.

Real-Time Interaction and Behavioral Counseling

KingAsterisk Technology eases the burden of agents by teaching them how to use soft skills to answer customers on every call. Using behavioral coaching, which keeps an eye on a range of agent behaviors, supervisors can spot patterns for effective coaching.

Artificial Intelligence-driven Virtual Assistants

Use virtual assistants to automate routine, basic queries or use chatbots to automatically acquire context before handing off a conversation to an agent fully informed.

Caller ID Display

Whether it be an outbound or an inbound call. If the data of the caller exists in the server or any of the integrated office applications using CTI, a caller popup can be displayed that will help identify the caller or receiver before connecting the call. This significantly improves the chances of the call being a success.

Prebuilt reports

Get the information you need on agent performance and the customer experience with the most important and targeted predefined reports like AHT, FCR, and more.

CRM integrations

Collect data from your homegrown CRM or any other external backend application using open APIs to enrich messages with customer information like background information, purchase history, open tickets, etc.

Boosting Call Center Productivity:

Without dialers in a call center, there would have been a significant amount of downtime because it takes a while to key in numbers and place calls. Thanks to intelligent software solutions like autodialers, agents can save a tonne of time and effort by not having to manually dial calls. Furthermore, dialers in a call center can filter out busy lines, voicemails, and disconnected numbers, so calls are only sent to agents when a real person answers. 

 Conclusion

When it comes to giving clients the cloud contact center software they require to continuously provide outstanding customer experiences, KingAsterisk Technology leads the industry. We plan to upgrade client experience and smooth out organization by giving a consistent, coordinated set of arrangements that cover the range of contact center management specialties like customer interaction and many more. 

You can read our other articles, which carefully describe the situation on each dialer in a call center and its best use cases, as well as thinking about the counsel here. You can also do an experimental autodialing campaign using two campaigns and the same lead to get the best results. Contact our expert staff with any questions or concerns.

By
February 24, 2024
Which-Dialer-is-Best-for-a-Call-Center
22Feb
Call Center Software

Which Dialer is Best for a Call Center?

Effective dialers have been shown to increase agent conversations by up to 300%.

A dialer has the power to make or break your business. At KingAsterisk, we understand your struggles and are here to help you sort through the best dialer for a call center. To help your call center in pursuing the ideal decision, consider the advantages and most pessimistic scenario circumstances related with every other option. 

Also, when your representatives are noting many calls each week, recollect consistency contemplations. Come find out about the indispensable capability dialers play, the state of the art innovations that are accessible, and the key to understanding the maximum capacity of your contact community. 

The Dialer’s Capability in Contact centers 

We should discuss dialers, a subject that may not generally be in the information but rather is critical to the proficient activity of contact centers. By automating the calling procedure, it frees up your agents’ time from having to manually enter numbers. 

How daunting would it be to manually phone every single number on your call list? Predictive dialers foretell when an agent will be available, power dialers dial numerous numbers at once like a powerhouse, and preview being the best dialer for a call center gives agents a preview before connecting. Every one of them has a distinct appeal depending on what your call center needs.

They ensure specialists are included in important conversations more frequently thanks to features like intelligent calculations and scheduled call distribution. They improve the complete calling experience, starting with call scripting and CRM integration connectivity. 

Examining Contact Center Dialer Features And Solutions

There are several solutions available for the effective best dialer for call center software. There are many, ranging from high-performance tools to cloud-based dialer alternatives. 

Dialer Types 

Let’s now discuss variety. Different dialer types exist, each with special advantages of their own:

Preview Dialers 

Agents can arrive for a call prepared with consumer information because of the prep time a preview dialer provides. They receive a sneak peek at customer data before they call, so they have all the information they need. Based on the data the preview dialer provides, agents can select which leads to call first and in what order.

Dialers with predictive capabilities 

It makes more calls than there are agents available since it anticipates that a particular proportion of calls won’t be returned. This function assists in maintaining a nearly constant flow of calls and cleverly controls call queues to ensure that calls with the highest priority are answered first. Predictive dialers make constant calls to maintain the flow of calls by using algorithms to forecast when an agent will be available.

Power Dialers 

Power dialers will only call numbers automatically when your agent is prepared for the subsequent call. It calls a new number as soon as the previous call ends, swiftly going through the list. By doing this, an agent can make the most calls possible in a given amount of time. 

Progressive Dialers 

In actuality, the best dialer for a call center does not begin dialing until an agent becomes available. The system calls the next number on the list when the agent is prepared. For outbound call centers and customer care environments where the caliber of engagement matters more than the number, progressive dialers are fantastic.

Important Features: What Sets a Dialer Apart?

Call Recording 

Just picture having a transcript of every discussion. A useful function for training, quality control, and even legal reasons is call recording.

CRM Coordination 

When your dialer and Customer Relationship Management (CRM) system sync flawlessly, magic happens. It implies that your agents have instant access to client information.

Adaptable Scripts 

Perfecting the design of talks. Scripts may be created and managed with the best dialer for a call center, guaranteeing a reliable and efficient message delivery.

Instantaneous Analytics

As always, keep an eye on the pulse. Real-time analytics give you information about the success of your best dialer for a call center and enable you to quickly make data-driven decisions.

***Note: Vicidial installation and configuration are provided free of charge by kingAsterisk Technologies. Vicidial will help you up your communication game because it combines affordability and efficiency.

 Creative Solutions: Call Center Technology Trends

The call center’s super hero is artificial intelligence (AI). With the assistance of smart chatbots, it can deal with normal enquiries and expect client requests through proactive examination. Omnichannel frameworks bring together correspondence across a few channels, including web-based entertainment, visit, and calls. You give them a consistent experience, and in return, you get the best dialer for a call center and happier customers. 

Call trends are examined, agent availability is predicted, and numbers are called at the most advantageous time by the system. High level tests give smart information in regards to purchaser immediate, general call local area obligations, and master execution.

 Cloud-Based Dialer Solutions for Contact Center Management

Scalability and flexibility have come to be associated with cloud-based best dialer for a call center. Everything is streamlined and available from any location with an internet connection; there are no longer any cumbersome on-premise configurations. The flexibility of the cloud guarantees that your call center operations follow you, whether you’re working from the office, your preferred coffee shop, or even your comfortable couch. With cloud-based dialers, you can stay up to date with the newest features without having to do any work. They also have strong security features, which protect your data.

 Dependable Call Dialing Systems: A More Detailed Examine of Performance

Adaptive dialing algorithms are the key. These vigilant systems use data examination to pick when to connect, working on the likelihood of a productive outcome. This is recognized by a best dialer for a call center dialing system, which responds to call retries with wisdom. The system systematically tries again without annoyingly pinging the same number repeatedly, whether it’s a busy tone or an unanswered call. 

Modern dialing systems use call routing that is sophisticated. This involves coordinating up guests with the best specialist in light of things like insight, language capacity, or even past trades. That’s exactly what a trustworthy dialing system provides. 

Conclusion 

Choosing the best dialer for a call center is an intentional activity that influences efficiency generally. At the point when you have an intelligent software solution dialer that develops with your business, it resembles hauling around a development technique in your pocket. Superior execution dialers settled on particularly to increment decision focus efficiency are presented by KingAsterisk Advances. 

Persistent, impeccable availability with next to no missed calls or free time. Presently investigate your choices, pose the right inquiries, and never neglect to focus on the way that your ideal best dialer for a call center is out there, prepared to go along with you on this thrill, interfacing, and making the most of each and every experience.

By
February 22, 2024
Unlocking-the-Truth-How-Much-Does-VICIdial-Cost
20Feb
Vicidial Solutions

Unlocking the Truth: How Much Does VICIdial Cost?

Did you know? Businesses are empowered by VICIdial’s open-source licensing without having to break the bank.

At KingAsterisk, we consider the Vicidial Cost while selecting a solution for our call center. Although this program comes with a number of choices, adopting a free call center solution like VICIDial call center solution is undoubtedly more enticing to business owners.This blogpost will look into VICIdial’s expenses as well as any additional hidden expenditures that might exist.

VICIdial Pricing Structure 

Establishing a connection with clients is becoming increasingly difficult due to shifting legislation and an increase in banned and reported calls. We should now look into the various cost tiers associated with this open-source contact center solution. 

Licensing Fees

By paying licensing costs, you are able to fully utilize VICIdial. Because VICIdial cost is licensed under open-source terms, it is reasonably priced for enterprises. Select the permission model that best suits the needs of your business. VICIdial guarantees you the freedom to pay just for what you actually need. You may easily use VICIdial’s capabilities without having to deal with a headache thanks to KingAsterisk Technologies’ simplification of the process.

 Cost Of Implementation 

VICIdial implementation requires upfront setup fees. Start by being aware of the consultation fees, which are incurred when our professionals work with you to customize the VICIdial cost to meet your unique requirements. In light of everything, however, the open-source nature of these charges keeps them sensible and guarantees that associations will be dealt with reasonably. Our conference administrations are intended to give customized and efficient execution. We also provide thorough instruction at affordable prices. 

Deployment Charges 

The deployment costs of VICIdial are minimal because of its user-friendly design. The staff of KingAsterisk ensures a simple deployment process. Associations don’t have to settle for less value in exchange for significant game plan savings. Rather than treating this as an additional expense for our clients, we are providing deployment to businesses as part of our commitment. 

Setup Costs

The setup costs essentially spin around designing VICIdial costs to line up with explicit business necessities. Although there are associated costs, the flexibility of customization makes up for these expenditures. We also provide continuous assistance to ensure that everything in your VICIdial framework proceeds as per our plan.

**Note: KingAsterisk Technologies provides installation as well as configuration design of VICIdial at no cost. We ensure a consistent experience for our customers. 

 Maintenance Charges 

VICIdial’s upkeep charges are very low, adding to its general expense adequacy. Ordinary updates and backing are accessible without troubling your financial plan. We guarantee your VICIdial cost framework works typically, every day of the week. With maintenance expenses, you’re not only paying for upkeep; you’re tying down admittance to master support at whatever point you want it.

VICIdial Total Cost of Ownership 

Organizations should consider Total Cost of Ownership (TCO) when determining the true cost of VICIdial. This takes care of the expenses of acquiring consents, completing, sending, arranging, and keeping up with the system over its lifetime. These are the upfront costs associated with obtaining VICIdial.

 Important Budgetary Considerations 

  • Since VICIdial is open-source, it has long haul cost savings. 
  • Taking into consideration the size of your workforce, select the VICIdial licensing level that best meets your requirements and financial constraints. 
  • Find out how much expert execution support will cost in order to guarantee a smooth agreement without any unanticipated costs. 
  • Inspect the accessible upkeep bundles to keep up with your VICIdial cost framework working proficiently and liberated from spontaneous margin time.

 VICIdial: Practical Option with More noteworthy Return 

VICIdial is a kind of solution that doesn’t need stowed expenses or complicated evaluation structures. It has the capacity to deal with calls, hold information, and convey test notices to support proficiency and address your essential concern.

VICIdial and Efficiency 

Routing Of Calls Intelligently 

Insightful call routing guarantees that calls are coordinated to the most appropriate educated authority, reducing stand by times and extending client expectations. We ensure an anticipated plan changed in accordance with your association’s prerequisites.

Agent Performance In Check 

More than just a way to exchange information, vicidial cost is more than that. Your staff presently can depict extraordinary help thanks to highlights like call recording, coordinated call directing, and predictive dialing. Likewise, the consistency incorporation of these capacities into your work interaction is guaranteed by our nonstop assistance. 

Integration with CRM 

Coordinated frameworks are more powerful. The ability of custom VICIdial to incorporate Customer Relationship Management (CRM) systems streamlines procedures and enables your team to access basic client information while working together. 

Real-time Reporting 

Envision having the option to consistently examine and screen ongoing calls. You can make very well-informed decisions thanks to the extensive range of reporting highlights provided by VICIdial. Our abilities grant these exchanges to happen quickly, while being related.

Automated Campaigns 

Increase the call volume to have more thoughts examined and to save your gathering time. You’ll have the choice to organize your outbound missions as capable as possible with our constant assistance.

Adaptability and Versatility

With the assistance of KingAsterisk, VICIdial upgrades your obligations easily in light of your advancing requirements. VICIdial cost extends alongside you, whether you’re growing your labor force or addressing advancing requirements.

Efficient Predictive Dialing 

The predictive dialing system extends a specialist’s talking time by at least a couple of times calling different numbers. As a result of KingAsterisk’s insight, you should rest assured that this dialer solution will be custom fitted to your organization’s necessities.

Training and Support

Knowledge seems to improve efficiency. Similar to any tool, VICIdial development fills in as a stage for diligent turn of events and development. KingAsterisk Advances ensures your group is ready to equip the greatest limit of VICIdial cost at a reasonable cost by offering far reaching arranging and constant help.

Conclusion 

KingAsterisk Technologies considers the Vicidial Cost while choosing an intelligent software solution for their call community, offering different expense levels, for example, permitting expenses, execution costs, deployment costs, arrangement costs, support charges, and Total Cost of Operation (TCO). We have been straightforwardly engaged with the VICIdial cost and code for the past 11 years, during which we have worked comfortably with its various deficiencies and the issues they cause for clients. You can depend on KingAsterisk to give a reasonable and clear VICIdial experience.

By
February 20, 2024
What-Vicidial-Development-and-How-Does-it-Revolutionize-Call-Centers
17Feb
Vicidial Solutions

What is Vicidial Development and How Does it Revolutionize Call Centers?

As we all know, many companies and organizations in different industries have started using call center software to support lead generation and nurturing sales operations. At KingAsterisk Technology, we have been claiming and proving ourselves as one of the Top leaders for call center software solutions globally.  Plus we provide Vicidial development services for free of cost basis. 

Imagine gaining insights into your customer’s world, understanding their needs like never before – that’s the power we bring to the table. We’re not just talking solutions; we’re talking about a future where your call center doesn’t just keep up; it leads the way. 

A majority of people are inclined towards a custom contact center solution and why not? The custom call center software comes with many features, but the point is VICIDial is also a promising call center solution that can meet the needs of many call centers and businesses. Although the VICIDial solution is very powerful call center software , people are afraid of choosing it until it is the only left option. 

Understanding Vicidial Development:

Now First let us know what ViciDial Development is and what kind of services we are providing. Ever had that tech headache when trying to make different systems work together? ViciDial integration services make everything work smoothly. 

***Note: Kingasterisk Technologies installs & configures your Vicidial on a free-of-cost basis. Upgrade your communication game with Vicidial – where efficiency meets affordability. 

Swift and Smart Operations

Ever wished your calls could find their way like GPS-guided missiles? Well, with ViciDial, they practically do. It routes calls to the right agents with precision. The smart scripting feature provides agents with the right words at the right time. Busy days? Slow days? It adapts to your call center workflow. The programming eliminates lag, providing a smooth, uninterrupted experience for both your agents and customers. 

It is cost effective

If you don’t know, let me tell you, VICIDial is an open source solution. Thus, it is way cheaper than a third party contact center solution. With Vicidial, you’re free from ongoing licensing fees, keeping your operational costs predictable and manageable. The unlimited seats will be available for free. The only fee you need to pay is for VICIDial solution installation, configuration and support services.

CRM Integration for Enhanced Interaction

Ever wished you could see the complete picture of your customer? With CRM integration, you get a 360-degree view – from their first inquiry to the latest interaction. CRM integration allows you to set reminders for follow-ups, ensuring that promises made during a call are kept, fostering trust and reliability. 

You might be thinking, “Sounds great, but is it complicated?” Not at all. CRM integration is designed for simplicity. Your agents focus on the conversation, and the system takes care of the rest – effortlessly.

It is easy to customize

At KingAsterisk, we believe that every call center is unique, and your software should reflect that. The VICIDial: contact center solution comes with its code for free. As VICIDial has been in industry for many years and many people are using it, the common call center features are readily available. 

Vicidial’s user-friendly interface puts customization at your fingertips. For example, sticky agent, custom dashboard, graphical report, remote agent, disposition bucket, soundboard, etc. are already developed and available in plug and play form. Even if you want to develop a custom vicidial module for this open source call center software, then you can with the help of VICIDial experts like KingAsterisk Technologies. 

Optimizing System Performance

You want your system firing on all cylinders, ensuring smooth operations and satisfied customers. What it does is eliminates the glitches, reduces delays, and makes sure every component works well. It minimizes the chances of unexpected hiccups, keeping your operations running 24/7 without a glitch. 

Optimized systems mean user-friendly interfaces, reduced complexities, and a more enjoyable working environment. Happy agents translate to better customer interactions – it’s a win-win situation. 

No vendor lock-in

When we say “No vendor lock-in,” we mean giving you the freedom to choose what suits your business best. Thus, you are not dependent on a vendor from whom you have bought the solution. Unlike a custom call center services in which you have to use the services of the same vendor for support or make any kind of call center software customization. 

You decide on a call center solution today, and it’s fantastic. But what if your business expands in the market in future, and your needs evolve with time? With no vendor lock-in, you’re not stuck. You can easily explore new options, adapt, and choose what aligns with your business requirements and growth. This will give a complete ownership of the solution and freedom of choice which each entrepreneur ’s desire.

Why Choose KingAsterisk Technologies?

So why KingAsterisk? Well, it’s not just about the programming or the implementation – it’s about the commitment. Our track record speaks for itself. 

  • Proven expertise in ViciDial programming.
  • Dedicated ViciDial support services for a seamless experience.
  • Track record of successful ViciDial implementations.

Conclusion

VICIDial is a flexible, customizable and feature rich contact center solution. It provides almost all required features and the remaining can be easily added with the VICIDial customization service that is easily available. 

But it’s not just about the setup. We, at KingAsterisk, don’t just hand over intelligent software solutions; we walk with you through the entire process. From seamless integration to ongoing support, we’re here for the long haul.

The VICIDial solution can be a better choice sometimes even over highly advanced call center software. So, why settle for ordinary when you can have extraordinary? 

Thus, make a wise decision by keeping all facts in mind. You can also connect with a VoIP consultant expert at KingAsterisk Technology to get required guidance.

By
February 17, 2024
What-Exactly-Are-Voice-Broadcasting-Systems.
15Feb
Voice Broadcasting Software

What Exactly Are Voice Broadcasting Systems?

Hello Readers, do you know this fact? 

The inception of voice broadcasting dates back to the early 1990s. And since then it is being used globally. 

At KingAsterisk, we’ve perfected the art of voice broadcasting systems by integrating AI and powerful algorithms. Imagine reaching out to your customer list effortlessly, delivering promotional messages, reminders, or secure one-time-passwords (OTP) with just a click.

Continue reading to discover the key features every voice broadcast system should have.

Understanding Voice Broadcasting Systems 

Voice broadcasting systems, also known as automated voice broadcasting, leverage cutting-edge technology to deliver mass voice messages efficiently. We can call these systems the backbone of outbound voice communication strategies because they offer a plethora of features and benefits for call centers as well as businesses. 

Our Voice Broadcasting System Solution comes with a range of features, including hassle-free list management, in-depth campaign analysis, multilingual voice broadcasts, multiple campaign programs, intelligent dialing and many others. 

Now we will look into the key components that make these systems worth every penny. 

Automated Voice Broadcasting

Automated Voice Broadcasting resembles having a remote helper for your voice messages. This clever system saves you the time and effort of calling each individual individually. You want to send your audience a message, whether it’s a promotion, an important update, or just a friendly reminder. Simply press a button, upload your message to an automated voice broadcasting system, and presto! It resembles having an individual touch without really being there. What’s more, the most outstanding aspect? It’s really simple to utilize and upgrade the call center performance. 

Voice Blast Technology 

Voice Blast is your virtual amplifier, allowing you to communicate pre-recorded messages to a huge crowd at the same time. It’s the cutting edge approach to making yourself clear without dialing each number separately.

Why Choose Voice Blast?

Time-Saving 

Voice Broadcasting Systems impact receives your message out in a flash, saving your time for additional basic undertakings.

Personalized Touch 

Notwithstanding arriving at many, every beneficiary gets the sensation of a customized message, making a seriously captivating and significant correspondence experience.

Auto Dialer for Voice Broadcasting:

The auto dialer takes your rundown of contacts and starts dialing numbers consequently. Envision connecting with your whole contact list in a small portion of the time it would take physically. It’s not just about speed. The auto dialer gets precision as well. No more erroneous dialing or accidental misdials. 

Whether you’re running a political mission, advancing another item, or leading overviews, the auto dialer has you covered. Redo your missions, plan calls, and watch as it easily explores the call center performance. 

Voice Campaign Platforms:

They’re designed for ease, ensuring that even if you’re not the tech-savvy type, you can wield the power of effective voice campaigns effortlessly. Know who’s engaging, who’s responding, and fine-tune your strategy on the fly. 

Interactive Voice Response (IVR)

So, when you call a company, and it says, “Press 1 for support, press 2 for billing,” you’re in the IVR playground. It sorts callers efficiently, whisking them away to the right department without the hassle of explaining your query multiple times. Voice Broadcasting Systems speed up issue resolution. 

IVR doesn’t just robotically guide you. Picture this: “Welcome back, [Your Name]! To check your balance, press 3.” 

Outbound Voice Communication:

Outbound voice communication is basically the cool way call centers connect with people. Communication these days is all about being smart and personalized. Picture this: your customers hear a friendly voice tailored to their needs, not some generic spiel. 

It’s not just about talking; it’s about engagement. Outbound voice communication is all about making connections, keeping things personal, and saving time like a champ. 

Robocalling Systems:

Now, don’t confuse them with spam calls; they’re the good guys when used responsibly. Businesses often use robocalling to share important updates, reminders, or even conduct surveys. 

Picture this: You’re an entrepreneur needing to tell your clients about a forthcoming deal. Rather than dialing each main by one, you let the robocalling framework do the truly difficult work. Fast and simple, isn’t that so?

Yet, hang on – it’s not just about impacting messages. Robocalling Systems can likewise accumulate data by inciting beneficiaries to interface with the computerized framework, making it a two-way road.

Now, the key is to utilize robocalling capability and keep away from malicious energies. Thus, the following time you get a robotized call, recollect, it may very well be a cordial robocalling system making things smoother in the background!

Conclusion

While Email, Fax, and SMS could slip by everyone’s notice, voice broadcasting frameworks guarantee dynamic commitment, settling on it an unrivaled decision for significant selling at KingAsterisk.

The profit from speculation is reliably high, making it the ideal opportunity to contemplate growing your business. Presently as we are finishing this blog, I might want to ask you to interface with our expert team in regards to any data about this innovation. You can likewise peruse our different blogs and guides to be aware of our various call center service administrations and arrangements. Much thanks to You. 

By
February 15, 2024
what is Asterisk Development
12Feb
customized Software Development

What is Asterisk Development ?

Ever wondered about the efficiency of Asterisk SIP Trunking? 

This blog enlightens you on the seamless optimization of voice communication through the power of Session Initiation Protocol (SIP), propelling your business into a new era of connectivity. At KingAsterisk Technology, we take pride in delivering call center software solutions, delivering excellence in VoIP Asterisk Development solutions and open-source telephony.

Asterisk PBX Development 

Asterisk PBX (Private Branch Exchange) serves as the central hub for your business communication. It’s the engine that powers seamless connections, allowing you to manage calls, route them intelligently, and ensure a smooth flow of communication within your organization.

We specialize in tailoring solutions to your specific requirements, ensuring that your communication system aligns perfectly with your business goals. From call routing and voicemail to conferencing and automated attendants, our solutions empower your business communication. 

Worried about integration complexities? 

Fear not. Our Asterisk Installation and Integration Services make the process smooth and hassle-free. the benefits of an open-source telephony system that doesn’t compromise on quality or functionality.

Asterisk SIP Trunking 

SIP, or Session Initiation Protocol, enables the smooth transition of voice and other communication data over the internet, replacing the need for traditional phone lines. 

Now, let’s talk about the perks. One major advantage is cost savings. With SIP Trunking, you pay for what you use, making it a cost-effective solution for businesses of all sizes. Plus, it enhances flexibility. SIP Trunking ensures a reliable connection, reducing downtime and potential communication glitches. Moreover, it’s highly scalable. 

It operates on secure protocols, safeguarding your communication channels from potential threats. With KingAsterisk’s expertise,we ensure that your SIP Trunking implementation follows the highest security standards.

Asterisk AGI Development 

Imagine a tool that allows external programs to seamlessly interact with your Asterisk system. That’s AGI (Asterisk Gateway Interface) for you! development. Enhance the capabilities of your telephony infrastructure with smart, automated processes. 

With its development, you can tailor your communication flow to match your unique business requirements. Whether it’s creating personalized greetings or implementing specific call handling rules, AGI gives you the flexibility to shape your telephony system the way you want.

Asterisk VoIP Gateway 

Asterisk, an open-source communication framework, excels at providing VoIP solutions, and the Asterisk VoIP Gateway is a testament to its versatility. For businesses still relying on traditional phone systems, this gateway acts as a gentle introduction to the efficiency and cost-effectiveness of VoIP technology. It ensures a smooth migration without disrupting ongoing communication processes.

Conclusion 

In wrapping up our exploration of Asterisk Development, I want to emphasize the transformative impact it can have on your communication. At KingAsterisk Technology, we bring innovation and reliability to your doorstep, ensuring that your telephony solutions align seamlessly with your business goals. Our Intelligent Software Solutions take care of everything well.  Thank you for joining us on this exploration of Asterisk Development. 

By
February 12, 2024
What-is-a-Voip-Development
09Feb
VoIP solutions

What is Voip Development ?

Did You Know? VoIP technology dates back to the early 1970s, but its widespread adoption gained momentum in the early 2000s.

At KingAsterisk Technology, we provide Voice over Internet Protocol (VoIP) development along with other call center software solutions. In this blog, let’s unravel the intricacies of this technology and explore its impact on modern communication solutions.

Understanding VoIP Development

Imagine making phone calls using the internet instead of traditional phone lines. That’s precisely what VoIP development does. It transforms your voice into data packets, zipping them through the internet to reach the recipient, all in real-time. It involves advanced technologies like Session Initiation Protocol (SIP) for real-time communication, ensuring a seamless and cost-effective experience. 

VoIP doesn’t operate in isolation. It integrates with your existing systems, whether it’s your CRM, email, or other communication tools. VoIP infrastructure such as installing asterisk and more lays the groundwork for clear, reliable, and high-quality voice communication. 

The SIP Protocol: Building Bridges in Communication

Enter the SIP protocol, the backbone of VoIP development. It stands for Session Initiation Protocol, and its job is to make sure your communication sessions kick off without a hitch. This protocol ensures the smooth initiation and termination of communication sessions, providing a standardized framework for voice and video calls. It initiates the call, manages the conversation, and gracefully ends it when you’re done chatting. 

Ever wondered what happens when you hit that call button? 

SIP swings into action, sending out signals to locate the recipient. Once connected, it manages the entire conversation flow – signaling the start, managing the exchange, and politely signaling the end of the call.

VoIP Application Development: Tailoring Solutions to Your Needs

VoIP application development revolves around creating user-friendly interfaces that integrate with your daily routines. VoIP applications are designed to enhance connectivity across devices and platforms. Whether you’re on your computer, tablet, or smartphone, experience uninterrupted communication at your fingertips. Connect with your team or clients with a click, fostering collaboration and efficiency.

Security in VoIP: Safeguarding Your Communication

At KingAsterisk, we employ encryption protocols, ensuring that your conversations remain private and secure from potential eavesdroppers. We implement stringent access controls and authentication measures. This means only authorized users have access to your VoIP system, fortifying it against potential security breaches.

Imagine a scenario where your communication system is rendered unavailable due to a cyber attack or technical glitch. To mitigate such risks, KingAsterisk employs redundancy and failover mechanisms. This ensures continuity of service, even in the face of unexpected challenges. 

Phishing and social engineering are tactics often used by cybercriminals to gain unauthorized access. In the context of VoIP, these threats can manifest in various forms. At KingAsterisk, we educate users on best practices to recognize and thwart such attempts. A well-informed user is a crucial line of defense against potential security breaches.

In Conclusion: Transforming Communication with KingAsterisk

At KingAsterisk, we pride ourselves on being more than just a technology provider. Our team works tirelessly to ensure that your experience with VoIP Solution transcends the ordinary, bringing you cutting-edge solutions tailored to your unique needs. We are here to guide you at every step, ensuring a smooth transition to a VoIP-powered communication ecosystem. Have more questions? Reach out to us. Thank You. 

By
February 9, 2024
What is Custom Vicidial and How Can it Elevate Your Call Center Performance
07Feb
Vicidial Solutions

What is Custom Vicidial and How Can it Elevate Your Call Center Performance?

Did you know that organizations utilizing Custom ViciDial experience up to a 30% expansion in Call Center Performance?

At KingAsterisk Technology, we know the beat of the call center industry, and that is the reason we’re here to reveal insight into how Custom ViciDial can upgrade your call center activities.

Understanding ViciDial

If you’re in the business of managing calls, you’ve probably heard the buzz about ViciDial, and let me tell you, the hype is well-deserved. Imagine a tool that predicts when your agents will be available to take the next call. That’s ViciDial’s predictive dialing feature at play. It enhances your call center’s productivity by ensuring specialists are locked in precisely when they should be.

ViciDial, an open-source call center solution, is the foundation of numerous effective call centers around the world. It provides a comprehensive solution for both inbound and outbound call centers with features like predictive dialing, call routing, and CRM integration. ViciDial has you covered when it comes to handling incoming inquiries and communicating with potential customers.

Tailoring ViciDial to Your Needs

Every business is unique, and so are its requirements. ViciDial’s customization permits us to take apart your particular necessities, guaranteeing that the last arrangement adjusts impeccable with your functional objectives. With ViciDial customization, you get control over the features that matter most to your business. 

Custom ViciDial development allows you to fine-tune the system according to your unique requirements, providing a personalized touch to your call center setup. As your business develops, your intelligent software solution develops with you, adjusting easily to new difficulties and demands.

Turning Complexity into Simplicity: ViciDial Customization at Its Best.

Enhanced Agent Performance

With ViciDial customization, we fine-tune agent workflows to match your business processes seamlessly. Custom ViciDial gives real-time analytics, offering a preview of call measurements, reaction times, and transformation rates. This significant feedback circle enables your representatives to refine their methodology on the fly.

Competitor lists, identifications, and well disposed contests infuse a portion of fun into the work environment, driving inspiration and empowering sound rivalry among your representatives. Features like automated call scheduling and reminders enable agents to prioritize tasks effectively, ensuring they make the most out of every minute of their workday.

Cloud-Based Dialing: The Future of Call Centers

Did you know that customized setups are not just for today but for your future growth? 

With cloud-based dialing, your agents can work from anywhere, ensuring productivity isn’t tied to a specific location. ViciDial’s cloud solution gives adaptability as well as guarantees openness from anyplace, empowering your group to work productively even in a distant arrangement.

These arrangements mean you just compensation for what you use, enhancing your spending plan without settling on execution. Whether you’re a startup or an established enterprise, cloud-based dialing scales with your requirements, ensuring you’re always equipped to handle growth.

Your Call Center, Your Rules: The Power of Custom ViciDial.

ViciDial Setup Made Simple

Setting up ViciDial is a straightforward process. We’ll direct you through the configuration, guaranteeing each element is advanced to match your call center’s novel requests. Let’s dive into the essentials:

Step 1: Installation

Start by downloading the ViciDial ISO from the official website. Follow the installation instructions provided, making sure to select the appropriate options for your call center’s needs. 

Step 2: Configuration

Once installed, access the ViciDial administration panel. Configure the basic settings such as time zones, languages, and system preferences to align ViciDial with your operational requirements.

Step 3: User Management

Efficient call center operations rely on well-defined user roles. Assign specific roles to your agents and administrators’ user accounts based on their responsibilities. This guarantees a solid and coordinated climate for overseeing calls and framework settings.

Step 4: Campaign Setup

Campaigns are the heart of outbound call centers. Set up campaigns custom-made to your business targets. Characterize calling hours, script layouts, and lead records to smooth out your outbound calling processes. ViciDial’s adaptability permits you to redo missions to match your extraordinary necessities.

Step 5: Integration with CRM

Enhance data flow and customer interactions by integrating ViciDial with your CRM system. This step guarantees a consistent trade of data between the two stages, giving a 360-degree perspective on client collaborations for your representatives.

Step 6: Testing

Before going live, conduct comprehensive testing to ensure all features are working seamlessly. Test inbound and outbound calls, agent functionalities, and campaign configurations. Identify and resolve any issues to guarantee a flawless performance when your call center is in full operation.

Step 7: Ongoing Support

At KingAsterisk Technology, we’re not just about setup – we’re committed to your ongoing success. Our support team is prepared to help with any inquiries or difficulties you might experience during your ViciDial venture. Go ahead and connect for convenient help and direction.

Conclusion

Embrace Custom ViciDial development to witness a shift in your call center’s performance. We at KingAsterisk Technology are determined to help you navigate this change.

Investigate the vast potential outcomes of ViciDial customization with KingAsterisk Innovation. Reach out to us for a free demo and further details. We look forward to helping you. 

Here’s to powering your call center software here’s to the future – the future you shape with every call.

By
February 7, 2024
A Step-by-Step Guide on How to Install Asterisk for Powerful VoIP Solutions
05Feb
VoIP solutions

Step-by-Step Guide on How to Install Asterisk for Powerful VoIP Solutions. 

Did you know? Asterisk supports various VoIP protocols, making it a versatile choice for IP telephony.

Welcome to the KingAsterisk Technology blog, where we will learn about open-source PBX and VoIP solutions. In this comprehensive guide, we’ll walk you through the installation process of Asterisk. At the same time we empower you to create a strong and secure telephony system for your business.

Understanding Asterisk

Asterisk takes the lead in managing all things telephony, from calls to conferences, voicemails to custom applications. Whether it’s integrating with existing systems or creating new applications, Asterisk molds itself to suit your needs. Asterisk is the go-to choice for those who crave flexibility. It doesn’t tie you down; instead, it empowers you to tailor your communication system precisely how you want it. Whether you’re a small startup or an established enterprise, Asterisk grows with you.

Preparing Your Linux Server

Before diving into the Asterisk installation, ensure your Linux server is ready. We’ll guide you through the essential configurations and prerequisites for a smooth setup. Don’t worry; our team has got your back every step of the way!

Asterisk Installation Steps

Now, let’s start the installation journey. Follow our step-by-step guide, incorporating Asterisk configuration and SIP protocol setup for a seamless deployment. Buckle up, because we’ve got your back every step of the way.

Step 1: Getting Started

First things first, ensure your Linux server is prepped and ready. If you’re not sure where to begin, don’t worry – our team has crafted an easy guide to set the stage for a smooth Asterisk journey.

Step 2: Downloading Asterisk

Let’s kick off the installation by grabbing the latest Asterisk version. We’ll guide you through the download process, ensuring you get the right files to kickstart your telephony system.

Step 3: Configuration

Now comes the fun part – configuring Asterisk to suit your needs. Our step-by-step instructions will demystify the process, making sure you’re in control of your PBX setup.

Step 4: SIP Protocol Setup

SIP, the unsung hero of VoIP communication. We’ll walk you through setting up this crucial protocol, ensuring seamless communication over your newly installed Asterisk system.

Step 5: Testing, Testing

No installation is complete without a test run. We’ll guide you on how to check if everything’s working as it should. Your satisfaction is our priority.

The Future of VoIP Technology

Engage with our insights into the evolving VoIP Billing Software technology. Discover the trends and innovations shaping the future of internet telephony. Expect smoother interactions, crystal-clear calls, and seamless integrations that redefine the way you communicate within your business and beyond. Our team is at the forefront of integrating AI into VoIP solutions, promising efficiency and personalized experiences. 

How Our Team Will Help?

Wondering why you should choose KingAsterisk? Well, we’re not just about installations; we’re about empowering you. Our dedicated team provides:

Expert Guidance

Clear, concise instructions from our seasoned experts.

24/7 Support

Got questions? We’re here, round the clock, ready to assist.

Custom Solutions

Tailoring Asterisk to meet your specific needs – because one size doesn’t fit all.

Conclusion

As you wrap up this guide, you’re now equipped to use the potential of Asterisk for powerful VoIP solutions. Whether you’re setting up a communication server or exploring cloud-based telephony systems, KingAsterisk is here to elevate your telecommunication experience.

Remember, the journey doesn’t end here – stay tuned for more insights and updates on Asterisk technology, exclusively from KingAsterisk. Reach out to our expert team today! 

By
February 5, 2024
Hosted-and-Own-House-Solutions
02Feb
Hosted and Own-House Solutions

Dialer Dynamics-Unraveling the Choice Between Hosted and Own-House solution

Ring, ring—your call center’s heartbeat. At KingAsterisk Technology, we understand the role of dialer systems in call centers. Ever thought your dialer could be more than just numbers? Imagine Cloud-Based Services, Outsourced Hosting, and Managed Cloud as the orchestra of your call center. But, does the cloud outshine the control of In-House IT? Let’s find out!

The decision between Hosted and Own-House Solutions can significantly impact operations. Curious to know more? Well, let the adventure begin!

Hosted Solutions: Navigating the Cloud Advantage

Embracing Outsourced Hosting Solutions can empower your call center with Managed Cloud Infrastructure. The scalability offered by Hosted IT Solutions ensures flexibility in meeting varying demands, backed by Remote Server Management Services.

In the Cloud, think of scalability like a magic wand for your business. Hosted IT Solutions make it easy for your company to grow or shrink effortlessly. With Remote Server Management, it’s not just about being flexible – it’s about being ready for whatever comes your way. Are you ready to make your business reach new heights?

How can Cloud Infrastructure Services enhance business operations?

Own-House Solutions: Unveiling In-House IT Infrastructure

Picture this: Your call center, your servers, your kingdom. With Self-Managed Server Solutions, you’re not just managing servers; you’re commanding them. How does it feel to be the master of your IT domain?

Ever dreamed of having your tech realm? Now it’s possible. 

For those seeking localized control, Self-Managed Server Solutions and On-Premises Technology Services might be the go-to. But does this approach hinder scalability?

Internal Server Management – sounds complex, right? Not really. It’s like having a personal tech wizard ensuring everything runs smoothly. But wait, does keeping it in-house mean sacrificing scalability? Not at all. These solutions are about more than just control; they’re about growth. 

Own-House Solutions aren’t just about IT infrastructure; they’re about empowerment. It’s the journey of transforming your call center into a tech kingdom where you reign supreme. 

Striking the Balance: Blurring Lines with Hybrid Solutions

As businesses explore the spectrum of possibilities, a Hybrid Approach emerges. Leveraging Cloud Hosting for Business Operations while maintaining On-Premise Infrastructure for specific needs can offer the best of both worlds. How can this synergy optimize performance?

Hybrid Solutions aren’t just a blend; they’re a fusion of Cloud’s airy flexibility and the solid reliability of On-Premise. It’s like having the best of both worlds – agility in the cloud communication and the steadfastness of in-house control.

Can a blend of Cloud and On-Premise solutions create an ideal dialer environment?

One of the star qualities of Hybrid Solutions is scalability. Need to expand? Cloud steps in. Craving localized control? On-Premise takes the lead. It’s a dance where your dialer adapts its moves based on the stage it’s on – whether the vast cloud sky or the solid ground of your office. 

Can your dialer system be a true rockstar without the flexibility to scale gracefully? Hybrid Solutions say, “Absolutely!”

Choosing Wisely: Evaluating Outsourced Service Providers

Every provider claims to be the best, but what benchmarks should you look for to separate the gems from the gravel? The market teems with options, making selecting the right Outsourced Service Provider paramount. 

Choosing an Outsourced Service Provider doesn’t have to be a headache. It’s about finding the one that aligns with your call center’s vision and needs. Keep it simple, ask the right questions, and let the perfect fit reveal itself.

Reach out to us at KingAsterisk, where the right Outsourced Service Provider for your call center awaits.

Future-Proofing Strategies: Adapting to Changing Technology

Technology waits for no one. Ask yourself: Is your dialer ready for the future, or is it stuck in the past? Let’s dive into future-proofing strategies that keep your communication game strong.

Gone are the days of static solutions. Today’s tech is a dynamic dance, and your dialer system should have the right moves. Let’s cut through the noise and explore practical steps to keep your system not just relevant but cutting-edge. 

One size fits none. Your dialer strategy should be tailor-made for the challenges of tomorrow. KingAsterisk Technology is not just a service provider; we’re your tech ally in this digital world. 

In Conclusion: Tailoring Solutions to Your Dialer Needs

The debate between Hostel Solutions and Own-House Solutions isn’t one-size-fits-all. It’s about aligning your dialer solutions with organizational goals. Whether opting for Hosted Solutions or Internal Server Management, the key lies in making an informed choice.

Tailor your dialer solution to match the unique needs of your call center.

The future of your dialer system depends on the choices you make today. Partner with KingAsterisk, and together, let’s ensure your dialer not only adapts to change but becomes a catalyst for technological revolution.

Embrace the future of communication technology with confidence, backed by our expertise.

Still unsure about the right thing for your next-gen contact center solution? Contact us for personalized advice and find the perfect fit for your dialer dynamics.

By
February 2, 2024

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Asterisk is a Registered Trademark of Sangoma Technologies.