2023 - Page 2 of 9 - kingasterisk

Dialer is a type of call center software that is use to make calls to customers from outbound call centers or blended call centers by automated dialing. Its main aim is to reduce time and cost by eliminating manual dialing in call centers.

Automated dialers in call centers connect agents directly with customers. By using a dialer, agents don’t have to waste time on manual dialing and they can spend more time talking to customers. Dialer software is the most effective tool for sales because it can automatically dial numbers without delay. It eliminates the hassle of manual number dialing. It also reduces the hassles like call hold.

There are different types of dialer software. Let’s discuss types of dialer software.

Types of Call Center Dialer Software:

Auto Dialer

Auto dialer software dials numbers automatically. It can dial thousands of calls in seconds as it connects only live customers and leaves out busy, disconnected, unanswered calls. The agent can also view information about the customer on his computer screen. This software is most widely use in call centers and telemarketing businesses. Auto dialer software improves the productivity of call centers. It also increases the efficiency of agents.

Predictive Dialer

A predictive dialer makes thousands of calls in a short period of time according to the algorithm. It also freeing the agent from manual dialing. When the predictive dialer makes a call and automatically it terminates up the call if no agent is available. Predictive Dialer reduces idle time between calls and increases agents’ productivity.

The predictive dialer works on an answering machine. A predictive dialer is use to determine how many outbound calls to dial and when to dial another call. Predictive dialer becomes increasingly useful in large call centers that have to deal with thousands of customers every day for lead generation.

Power Dialer

Power dialer is also called an outbound or preview dialer. It is mostly use in outbound call centers. The agent can view customer related information and then decide whether to call that customer or not. The agent can call with just one click if he wants to make a call. Agents can deal with customers just like manual dialing without making manual calls. The agent can manually disconnect the call by accessing the voicemail already recorded by the answering machine.

Preview Dialer

The preview dialer provides information of the customer to the agent before the call is connect. It allows the agent to review the customer information and be prepared for the call. Preview dialer is very useful for upsell or cross selling. Manual dialing is not require in Preview Dialer. Kingasterisk Technologies offers the best dialer that can be customized as per the requirement. It provides best solutions to improve productivity of businesses. It also increase efficiency of agents.

Progressive Dialer

Progressive dialer same as a predictive dialer, performs dialing only when an agent is available. This dialer is ideal for telemarketing businesses that are working for high quality leads. Progressive Dialer eliminates waiting time between calls by dialing contacts one after the other. A progressive dialer moves on to another call only when one call is complete. Thus, it increases the productivity of the agents. Progressive Dialer is the best tool for outbound calling where call abandonment is less.

Conclusion

Choosing the right dialer software for outbound call centers can increase your business’s ROI. Dialer software also helps you increase the productivity of your agents and the efficiency of your business. Dialer software is mostly used by businesses like sales, healthcare, emergency services, and hospitality etc. Dialers can save call centers tons of time and money through automated calling.

Types and Features of PBX System

A private branch exchange (PBX) is a business-grade telephone system.

This is a workplace telephone system that allows businesses to switch calls between users on local lines as well as offering access to external phone lines.

These types of systems offer the added functionality businesses need, such as the ability to offer employee extensions, and they provide automated attendants that answer and route calls to the proper people or departments. A PBX uses various communication channels, such as Voice over Internet Protocol (VoIP) and Integrated Services Digital Network (ISDN).

Types of PBX systems provided by Kingasterisk Technologies:

There are currently 4 dominant types of private branch exchange (PBX) telephone systems used by modern businesses depending on the size and requirements. We’ll take a look at these systems and which will work best for you.

Analogue (or Traditional) PBX System

The traditional analogue system connects callers through multiple phone lines; however, it uses the traditional landlines – such as copper wire – for these connections.

The analogue system is best suited to businesses in remote areas where internet connections are not necessarily reliable. These are a standard PBX system which offers reliable, good voice quality, but are not the first choice for businesses looking to expand and grow.

Traditional PBX provides a very basic, physical telephony service for a workforce. This phone service would allow for incoming and outgoing calls, plus calls between staff members.

Business leaders would have to pay expensive upfront costs for new equipment and hardware, as well as telephony experts to wire everything in correctly.

You’d also need a specialized room in your office to house all the gear, and if you needed to expand, that meant putting your business on hold, getting the experts in, and transferring everything to a bigger room. Yeah. There’s a reason why traditional PBX isn’t a popular business choice anymore.

Cloud Based (or Hosted) PBX System

This is a popular PBX system which is hosted off-site and maintained by a VoIP provider. The off-site location requires a lower monthly fee and maintenance costs. And, because there is no initial installation, the hosted PBX system is generally the first choice for smaller businesses. Even bigger businesses that can afford an on-site PBX system but are looking to save on costs and hassle should consider a hosted PBX system.

The PBX hosts will provide you with ongoing software updates so you’re always benefitting from the latest features. This is an extremely scalable, flexible and cost-effective option for businesses.

With a hosted PBX, your business phone will be based in the cloud. Setting up a hosted PBX system only requires signing up for the service and buying the actual phones. Setup takes a few minutes rather than several weeks, and cloud-hosting enables you to easily add or turn off certain additional features. Plus, since you’re the account manager, you have full control over your business phones.

Hosted PBX is a type of virtual PBX where the service is provided using existing broadband. It uses the internet connection to make and receive calls. With this system, users need not to install any physical machine in their premises. Instead, they need to use any third-party software or hardware to manage their business communication. The system does not require any telephone lines. The entire communication takes place using SIP trunks technology. You just need some pre-configured IP phones. Just plug-and-play and you are good to go.

Some of the key benefits of this modern hosted IP PBX software provided by Kingasterisk Technologies include:

– Freedom to connect anywhere across the world. Ability to host services on any server (inbuilt or third party).

– Cost-effective solution

– Cloud-support.

– Ability to adjust PBX features like call routing, call recording, call forwarding, auto attendants, etc.

On-site VoIP PBX System

The next step up in PBX system is the Voice IP (VoIP) which uses internet connections rather than traditional copper wire landlines.

These on-site systems use your businesses’ internal network to deliver enhanced call stability, improved sound quality and many more applications than the older models.

These features or applications include:

– Voicemail to email

– Mobility integration

– Video calling

– Caller ID and call waiting

– Call-back options

– Auto attendant

Although the initial installation costs may be more than an analogue PBX system, the cost savings more than make up for it in the long run. In fact, the business VoIP can save businesses up to 50 percent on the average phone bill. The VoIP is also much easier to maintain than traditional PBX and is only limited by the bandwidth space.

PBX SIP Trunking

SIP trunking allows you to convert an existing landline PBX to a cloud-based phone system, lowering costs and expanding available features. These include tools like softphone apps and reporting analytics.

Trunking being a collection of phone lines–is a modern PBX solution to older types of phone systems, some which may use a landline.

With SIP (Session Initiation Protocol) trunking, if your office/workspace already has a box, you can connect it to the internet–via SIP trunking.

Advantages of SIP Trunking:

– Lower costs for calling

– Increased flexibility

Disadvantage of SIP Trunking:

– Relying on internet PBX service can be problematic at times

Features of a PBX System

PBX features are what differentiate business phone systems from mobile apps or home phones. Here are some of the more valuable features.

Voicemail-to-Email

In addition to traditional voicemail service, many PBX systems offer voicemail-to-email, which provides phone system users an audio file or transcript of the message left on their phone.

Auto-attendant

An automated attendant gives callers the option of pressing a specific number so their call is directed to the right person or department.

For example, the attendant may say, “Press 1 for sales,” or “Press 2 for customer support.” On-hold music: Rather than letting customers or clients wait in silence while they are on hold, PBX systems provide businesses with the option to play hold music. Some systems play preselected music or custom music selected by the business.

Paging

If an employee wants to send a message to the entire team, they can use the paging system to record a message via their telephone. The message can then be broadcast through a system of speakers to all employees, or sent to a select group of employee phones. Presence: This feature allows employees to check whether their co-workers are available or on a call.

Call Reports

These reports break down your company’s call data. They include information on your business’s phone usage, which can be further detailed by user or department.

Online Management

This feature allows you to manage the phone system via an online portal. Administrators can add users, set phone numbers, review call reports, create ring groups, and see monthly statements. Employees log in to the portal to check their voicemail, view the company directory, and create call-forwarding routes.

Call Forwarding

This allows your office phone to forward calls to another number when you don’t answer.

Call Recording

This gives users the option to record their calls for playback at a later time.

Call Queues

You can manage calls that come in simultaneously by placing them in a queue until someone is available to speak with them.

Extension Dialing

Callers can plug in an employees’ extension to reach their direct line.

Ring Groups

This allows businesses to put employees with similar roles into one group, which is helpful when customers are trying to reach someone within a certain department. For example, if you allow callers to press two for sales, the call will be forwarded to the employees in that ring group.

Call Transfer

This option lets employees transfer calls to their co-workers.

Conclusion

At Kingasterisk Technologies we assure you to provide the best suited PBX System for your business. We provide proper assistance and service on the PBX System further until the client achieves his/her goals and is totally satisfied.

Make your business or organization successful in a short time span. The Kingasterisk Technologies Provides your company with everything you need to upgrade your customer Experience.

What is a Cloud Telephony System and How Can It Transform Your Communication Strategy?

Did You Know? Cloud telephony systems have seen a surge in popularity, with over 80% of businesses adopting these solutions for streamlined communication.

Welcome to the future of communication, where Cloud Telephony Systems are changing how businesses communicate with their customers. At KingAsterisk Technology, we know the fundamental, communication plays in the progress of a call center, and that is the reason we’re eager to let you know how Cloud Communication Systems can change your business system.

Understanding Cloud Telephony System

Cloud Telephony System, often referred to as cloud-based telephony or VoIP telephony, is a state of the art communication arrangement that uses the power of the cloud to oversee and smooth out voice correspondence. Rather than customary telephones and wires, it tackles the power of the cloud to deal with every one of your calls. It gives businesses a lot of advantages over traditional phone systems by replacing them with virtual phone systems that are hosted in the cloud. It’s like having everything you need for communication in one place. Whether you’re at your desk, in a cafe, or on a beach – your business line travels with you.

Key Features of Cloud Telephony Systems:

Anywhere, Anytime Access

Enjoy the freedom to manage your phone system from anywhere, whether you’re in the office or on the go. Cloud telephony ensures accessibility at your fingertips.

Seamless Scalability

No more worries about outgrowing your communication system. With cloud technology, easily scale your phone system as your business expands – it grows with you.

Unified Communications Hub

Experience the convenience of a unified platform where voice, video, and messaging converge. Smooth out your correspondence with coordinated devices for upgraded joint effort.

Reliability Redefined:

Trust in a robust and reliable phone system. Cloud communication guarantees progression in any event, during startling occasions, keeping your correspondence channels open without interference.

User-Friendly Interface

Navigate effortlessly through an intuitive interface. No complex manuals needed – cloud telephony systems are designed with user-friendliness in mind.

Advanced Security Measures

Rest easy knowing your communication data is secure. Cloud communication frameworks execute state of the art security conventions, defending your data from possible dangers.

Effortless Integration

Seamlessly integrate your phone system with other business tools. Cloud communication adjusts to your work process, upgrading by and large proficiency and efficiency.

Advantages of Cloud Telephony Systems

Global Accessibility

Imagine having your office phone in your pocket! These systems enable you to access your virtual phone system from anywhere. Remain associated around the world, cultivating coordinated effort without limits.

Scalability Made Easy

As your business grows, so should your communication infrastructure. Cloud communication frameworks offer consistent versatility, guaranteeing that your communication technique develops easily with your prosperity.

Reliable and Flexible

Bid farewell to the limitations of traditional phone systems. Cloud communication frameworks give unrivaled dependability and adaptability, adjusting to your business needs effortlessly.

Enhanced Security Measures

Your communication data is precious, and cloud telephony systems prioritize its protection.

User-Friendly Interfaces

No need for a tech guru! Cloud communication boasts easy to understand interfaces, guaranteeing that dealing with your correspondence framework is a breeze for everybody in your group.

24/7 Accessibility and Support

Experience the peace of mind that comes with round-the-clock accessibility and support. Cloud telephony providers like us at KingAsterisk Technologies are here to assist you whenever you need it.

KingAsterisk’s Commitment to Cloud Communication Solutions

At KingAsterisk Technologies, we invest wholeheartedly in offering first rate cloud communication arrangements. Our ability in Web communication and commitment to giving best in class Cloud PBX technology make us your optimal accomplice in changing communication systems.

Our responsibility stretches out to giving you the most recent Cloud PBX innovation, offering a telephone framework that develops with your business. Our easy to use interfaces make exploring through our cloud correspondence solution a breeze. In order to maintain a smooth flow of business conversations, we place a premium on dependability.

Need help? Our devoted expert team is accessible nonstop to address any inquiries or concerns. Your inner serenity matters to us. We are able to create an experience that truly resonates with you thanks to your insights, which help us refine and enhance our cloud communication solutions.

Conclusion

Taking everything into account, this is the time of Cloud Telephony Systems. Organizations presently need to embrace this groundbreaking innovation for improved workflow. At KingAsterisk Technology, we are focused on giving high level call center software solutions to push your business into what’s to come.

In a world filled with options, choose a partner that values your communication journey as much as you do. Reach out to our experts at KingAsterisk for a free demo and further information. Thank You!

What is an Outbound Dialer Software? Unveiling Its Secrets and Benefits!

Agent talk time can be increased by up to 300% using automated dialing systems, according to studies.

The Outbound Dialer Software is one of the essential tools that aid in this efficiency. Thus, dear readers, lock in for a canny investigation into the universe of this Dialer Programming.

Understanding Outbound Dialer Software

Ever considered what makes a call campaign really significant? It’s the dialer technology working behind the scenes.

Outbound Dialer Software, also known as a predictive dialer, is a cloud-based dialing platform designed to streamline outbound calling processes. The foundation of telemarketing software is this automated dialing system, which enables agents working in call centers to connect with leads. Manual dialing eats up time. Our dialer technology puts time back in your hands.

Focus on conversations, not on dialing. This smart system analyzes data to dial at the most lucky minutes, expanding your possibilities and making significant associations.

Why Do You Need Outbound Dialer Software?

Dialing Efficiency

Experience a significant boost in efficiency with the automated dialing system. Dialing becomes not just a task but a well-oiled process, saving time and resources.

Precision in Outreach

Ever dialed a number only to find it’s the wrong contact?

With precise call campaign management, your agents reach the right leads at the right time.

Remote Agent Capabilities

In the era of remote work, having a lead generation dialer that supports remote agents is crucial. Outbound dialer software, especially cloud-based solutions, empowers your team to connect with leads from anywhere.

Time is Money – Save Both

Every second spent on manual dialing is a second lost. The automated dialing system of outbound dialer software ensures that your agents spend less time dialing and more time engaging with prospects. It’s a simple equation: more calls, more opportunities.

KingAsterisk Technologies: Your Vicidial Partner

Now, you might wonder, “Can I afford such a sophisticated solution?”

With KingAsterisk Technologies, you not only get excellence but affordability too. Our Vicidial solution is installed and configured for you at no extra cost.

Conclusion

Allow me to thank you for being a part of our journey through the Outbound Dialer Software industry as we come to an end. With KingAsterisk Technologies and Vicidial by your side, you’re not just making calls – you’re creating meaningful connections that drive success.

Our how to introduce and configure Vicidial for you, free of cost, is a demonstration of our commitment to your prosperity. Reach out to us for more details and a free demo. Thank You!

Dialer Software For Inbound, Outbound and Blended Call Center

Kingasterisk Technologies’s dialer software is an automated solution that allows agents to connect with potential customers. The tool filters out calls that aren’t answered, sent to voicemail, disconnected or busy.

With our dialer at work, your agents can focus on meaningful conversations and not on dialing numbers.

In other words, Our dialer makes the best of all your inbound, outbound and blended campaigns by boosting agent productivity, accelerating sales and increasing customer satisfaction.

The inbound, outbound and blended call center complete the whole picture of cloud-based call centers with their unique features and benefits.

However, it completely depends on the scheme of the business to decide a particular type of call center. You may need an outbound call center to outreach your customers effectively. Inbound call center helps you in handling the call volume. Blended call centers are a very good option to make the outbound and inbound operations together to make a steady connection with the customers.

For a long time, most people have had a very simple perception about inbound and outbound call centers, that is, the former serves incoming calls, while the latter maps outgoing calls.

This concept is correct, though many other things are involved too.

If you go into detail, inbound and outbound call centers have a very different approach, function, and working infrastructure. There are huge differences in the purpose, nature of work, challenges, agents’ tasks, etc.

But besides just that, there is another type of contact center that functions as blended call centers. But before you get an in-depth understanding of the blended contact centers, let’s know more about the differences between inbound and outbound call centers.

Inbound Call Centers

Inbound call centers don’t require as many additions in the process as outbound centers, thereby keeping the cost down.

KingAsterisk Technologies’ inbound call center campaign offers your call center a number of benefits, including:

– Decreasing the caller’s time waiting in queue.

– Increasing the effectiveness of the call.

– Allowing the caller to select where to be directed.

Your high-volume call center will operate better and more efficiently using our inbound call center campaign, because it will reduce the caller’s time waiting in the queue and boost the effectiveness of the call.

Outbound Call Centers

Outbound call centers are slightly more complex on the setup as they require quite a lot of inputs on the operations.

An outbound call center campaign enables you to fine tune every target group of leads or customers with a specific set of rules. Kingasterisk Technologies Dialer software allows you to configure each campaign to follow a different behavior and use different dialing modes.

King Asterisk Technologies outbound call center campaign offers your call center a number of benefits, including:

– Increasing your reach to your target audience.

– Customizing behavior for each target group.

– Adapting to campaign needs with different dialing modes and configurable dial sequences.

– Transitioning leads through different campaigns

Your high-volume outbound call center will operate better and more efficiently using our outbound call center campaign, because it will improve your reach to your target audience.

Challenges of Operation

Since inbound and outbound call centers have different setup and purpose, there are different challenges required in operation. To start with, inbound call centers are not directly related to the first-hand sale as it does not involve the lead generation or conversion.

Hence, the sales target and pressure to work on the ROI is not as much as in an outbound call center.

However, on the other hand, outbound call centers have a more different operation process where the agents call up mass-generated leads to try and convert them to sales or surveys.

Plus, since outbound call centers are more involved in sales conversions, surveys, etc., the pressure of good performance is prevalent on every agent and manager involved in the operations directly.

Differences in Training and Approach of Agents

Now, the agents who are directly related to calling in a call center have to have a different skill set and need to undergo different training and personality developments.

In an inbound call center, where the people calling are either converted customers or valuable leads, the agents need to be extremely polite in the approach and skilled at solving the problems that they may have.

This may even include having any technical knowledge that the operation deals with.

On the other hand, outbound call centers have slight leniency with that as there is a completely different requirement.

Since outbound call centers have a deeper relationship with sales, the agents need to have good convincing skills to complete the sale or convert a lead to a potential buyer.

The agents need to have a quick judgment to take into consideration the customers’ behavior, interest, and tone of speech and deal with them just the same way.

What is a Blended Call Center?

Blended call centers, just as the name suggests, involves both inbound and outbound calling processes. They are mostly restricted for larger offices and brands as the needed technology requirement is higher than in outbound or inbound call centers.

Blended call centers have larger workforces of agents and a dedicated dialer. This system blends both incoming and outgoing calls at the same time using inbound ACD and outbound dialer and CRM integration.

A blended call center campaign allows common treatment and agent handling for leads for which both inbound and outbound calling occurs. Kingasterisk Technologies Dialer software supports both inbound and outbound calls in a blended manner.

Call blending is the ability to both receive inbound calls and to place outbound calls using the same set of agents and only one contact center software system.

Call blending enables call center agents to both receive and properly route inbound calls and dial outbound calls, without needing to rely on separate call center software solutions.

Done right, and with the right blended dialer solution, call blending can unlock new efficiencies, reduce agent idle time, and boost productivity and morale.

Now that you know what call blending is, it’s time to explore how your call center can make the most of it.

Kingasterisk Technolobgies’s blended call center campaign feature offers your call center a number of benefits, including:

– Giving agents the ability to handle both inbound and outbound calls.

– Provides efficiency to the call center by routing incoming calls to any open agent.

– Allows agents to continue from an inbound call into their outbound campaign using a blended call management setup.

Your high-volume call center will operate better and more efficiently using our blended call center campaign feature, because it will give agents the ability to handle both inbound and outbound calls resulting in workforce efficiency.

We at Kingasterisk Technologies provide proper customization according to your needs and demands.

Contact center customization — from changing the agent interface to building custom wallboards or integrating systems — has, historically, been a tedious task.

We create customized call centers for every kind of business. Designed and developed to meet YOUR business’ unique needs. Our solutions, combined with Vtigar’s call center software, provide your business with an easy to manage, future-proof customized call center solution.

Our complete customized setup brings a lot of perks, such as:

Better Call Flow

The call flow in a blended call center is always better than any individual contact centers. There is little idle time as the predictive dialer manages placing and receiving calls based on the call flow.

Less Wastage of Time

There might be times when there are little or no incoming calls. During this, the dialer increases the flow of outbound calls to ensure that the agents are not sitting idle, thereby encashing on the resources completely.

Manages One CRM

The CRM used in a blended call center is versatile as it can manage the details of both the outbound caller ID and inbound ticket integration.

With Kingasterisk, everything is unified, inbound and outbound calls are blended and delivered straight to the agent’s desktop.

Easy Communications from your CRM or browser

With the use of CTI and WebRTC technology you can dial numbers and log calls directly within your CRM or even allow your agents and/or customers to communicate via their browser.

One stop shop for communications and accounting

Get a customized billing solution and integrate it with your communications system to ensure efficient reporting on billing, collections and revenue.

Display the data you choose with a customized wallboard

Whether you want to display call data, CRM statistics, videos or team performance the choice is entirely yours. With our customized solution you choose what to display on your wallboard.

Which CRM are you using? We’ll integrate it

Whether you’re using a popular, widely-used CRM or in-house software with our custom CRM solution we guarantee a seamless integration with your Vtiger CRM system.

Need further call center customization?

The most crucial point is that it’s yours. You can customize it however you want, suggest additional features, and even request a specific user interface.

This is impossible for the ready-made software. It doesn’t matter if you do business through an online eCommerce solution or via brick and mortar storefront.

The project is made with your requirements in mind and tailored to suit your industry.

We offer any kind of custom development to meet your needs and requirements.

What is CTI (Computer Telephony Integration) and How Does It Transform Communication?

Hello, readers! KingAsterisk Technologies is proud to provide cutting-edge solutions, and today we look into the world of CTI (Computer Telephony Integration), which is transforming businesses everyday.

We will learn the concept, features, benefits and other pros and cons in this blog.

What is CTI and How Does It Work?

Imagine this: You’re at your computer, juggling tasks, and suddenly your phone rings. With CTI, your computer and phone team up like the ultimate sidekicks.

CTI, or Computer Telephony Integration, is the joining of computer systems with phone usefulness, altering the manner in which organizations impart.

Benefits of CTI: Boosting Your Business Communication

Enhanced Efficiency

CTI automates repetitive tasks, ensuring your team can focus on meaningful interactions. With CTI, diminish reaction times, helping efficiency and having an enduring impact on your clients.

Optimized Call Center Operations

Call Logging Integration ensures comprehensive tracking, enabling you to analyze and improve your service quality. Your representatives will actually want to go with better choices because of continuous experiences, which will further develop call focus execution overall.

Cost-Effective Solutions

KingAsterisk Technologies’ Vicidial is an example of how advanced communication and budget-friendly solutions can be combined. Decrease functional expenses by limiting manual blunders and amplifying the proficiency of your correspondence framework.

Unified Communications Integration

CTI bridges the gap between various communication channels. Your team will be able to seamlessly switch between voice, video, and messaging thanks to the integration of Unified Communications.

VoIP CTI Integration

Now, let’s talk about VoIP (Voice over Internet Protocol). Enjoy the flexibility of making and receiving calls from anywhere with an internet connection.

VoIP CTI Incorporation frequently converts into cost investment funds, settling on it a shrewd decision for frugal organizations. Improve on the channels of communication by giving your team a bound together encounter. To make better decisions, learn a lot about call patterns, customer interactions, and more.

The Impact of CTI on Communication

Ever felt frustrated with long wait times or the seemingly endless loop of call transfers?

Incorporating CTI into call center operations maximizes efficiency. With this arrangement, calls are coordinated with accuracy, decreasing stand by times and guaranteeing your clients associate with the ideal individual easily. Call Logging permits specific following, bringing better client corporations.

CRM Telephony Integration for Smarter Business

CTI and Customer Relationship Management (CRM) cooperate to make data streams without a hitch. The agreeable energy between the two further develops client joint efforts, developing persevering through associations. With CRM, you can see your clients’ all communications, inclinations, and history.

Admittance to CRM information during calls empowers your group to tailor corporations, causing each client to feel esteemed. Analyze call data within your CRM system to identify trends, preferences, and areas for improvement. Whether you’re a small startup or an established enterprise, our CRM Telephony Integration grows with you.

Vicidial – Efficiency Meets Affordability

Ever dreamt of a communication solution that’s both efficient and budget-friendly?

KingAsterisk Technologies pioneers efficient communication with Vicidial, offering installation and configuration at no cost.

Vicidial’s Unique Features

Automated Call Distribution (ACD)

Distribute calls intelligently, ensuring your team is always on top of their game.

Predictive Dialing

Maximize agent productivity with smart dialing algorithms, reaching more contacts in less time.

Call Recording and Monitoring

Stay in control by recording and monitoring calls, ensuring quality service every time.

Here’s to efficient, affordable, and seamless communication – because at KingAsterisk Technologies, we don’t just connect; we redefine connections.

Important Note: KingAsterisk Technologies installs & configures your Vicidial on a free-of-cost basis. Upgrade your communication game with Vicidial – where efficiency meets affordability.

Customized Reports For Analyze Call Center Activities

You will need to use the wealth of digital data at your fingertips to improve the overall effectiveness, efficiency, productivity and intelligence of your contact center. The best way to do this is to use digital dashboards and modern online reporting tools.

Before we delve into the benefits, features, and functions of the call center reporting process, it’s important to focus (and stay that way) on the role of customer service reporting in developing innovative business strategies that will transform your service. levels from ordinary to extraordinary.

But before going any further, let’s define the basics, What is Call Center Reporting?

What Is Call Centre Reporting?

Call center reporting is defined as the process of breaking down key insights from contact center systems into custom reports. This will usually include your ACD system.

Your ACD system will automatically generate historical and real-time reports.

The process of tracking relevant contact center data to identify insights that lead to improved customer support and increased satisfaction through professional reports and interactive dashboards.

Your ACD (Automatic Call Distributor) system will automatically generate historical and real-time reports. This includes agent activity reports, agent status reports and call details – just to name a few.

This report will contain a lot of great data that you can turn into graphs and charts to identify key trends. There are reporting tools that will do this automatically.

However, today’s ACD systems don’t just provide you with basic reports – they will be the home for most reporting.

For example, your CRM system will provide you with excellent sales reports. So don’t limit your reporting to just your ACD system, look at the other metrics a contact center system can provide.

By using call center analytics, you will significantly improve the performance of your contact center and give your business a competitive advantage.

Features of Call Center Customized Reports:

Call to Listen Live

Supervisors can listen in on calls while agents are talking to customers. This allows real-time assessment of call quality.

Change of Circumstances

The monitor can check the number and duration of incoming and outgoing calls. Track agent status to help maximize time.

Real Time Update

Send phone details, messages or links from the control panel.

Customize Your Dashboard

View key statistics that are important to your industry. Drag and drop to create your custom report.

Campaign Tracking

Get call details in instant summary reports so you can track campaigns.

Benefits of Call Center Dashboards and Reports

As you can gather, contact center dashboards are essential to the health, efficiency, and success of your business’s customer service.

To understand the power of this call center customer service focused report, consider the benefits of an interactive call center dashboard:

Customer-based analytics reporting can help streamline your customer-facing relationships by helping to improve overall productivity and improve complaint response and resolution rates.
The information provided by your communications dashboard will help you identify service inefficiencies, streamline operations, reduce costs, improve service, and increase employee motivation levels.
Agent metrics will help you support those who need help in specific areas of their role, helping you engage your employees through a more effective approach.
These actions will lead to a happier workforce, in turn, enhancing the level of support you give to your customers.
With reliable real-time data analytics, you can spot trends and address any issues that arise, replacing them before they become more damaging and time-consuming problems.
As data is presented interactively, intuitively and visually, important information can be easily viewed, digested, analyzed and shared, saving time and facilitating cross-industry collaboration.
In addition, the fully customizable nature of contact center technology means you can customize your KPI dashboard to your specific needs or preferences, making your data-driven insights even more embedded across the board.
When considering how to build a contact center dashboard, communication is key.
Because modern customer service performance dashboards are accessible via multiple media, including mobile, customer service managers and support agents can view and analyze key metrics at the swipe of a screen or the click of a button 24/7, just by making it modern. mobile dashboard – improved communication and improved organizational transparency in one smart data-driven dashboard.

Real Time Reports

Agent activity reports are usually historical and contain a lot of information related to the daily “output” of the advisor. This is sometimes known as the agent’s detailed report.

The report provides a summary of individual activities and includes statistics such as:

– This report reports whether a contact center agent is answering the phone, busy, or on a break.

– Most contact centers have certain work limits, such as overtime or overtime.

– Agent activity reports also provide historical data collected for a day, week, or month.

This report will include metrics like:

– Incoming call volumes

– The average handling time for calls

– Agent idle time

– Number of calls handled

– The total handle time for those calls

– Average handling time

– Shortest and longest handle time

Agent Reports

The Agent Availability Report is a real-time report. Along with displaying the ACD status, it provides individual agent names and user credentials. Although the activity report provides a synopsis of the activities performed by the agent, it usually does not analyze these metrics for a deeper understanding.

In other words, it is difficult to tell whether the agent’s performance is “good” or “bad” based on just one performance report.

Instead, contact center performance reports provide more color, highlighting potential successes and shortcomings.

This report will include metrics like:

– Speed of answer

– Percentage of unanswered calls

– First call resolution

Agents will typically be in one of a number of ACD states. These include:

– Signed out

– Available

– Busy (Handling a contact)

– Wrapping up

– Unavailable / Idle Break

In addition, the report will show how long the lead agent has worked in each situation – making it clear that the consultant will need additional support.

You can see an example of an agent availability report below:

Historical agent availability reports can also be accessed to see when agents checked in and out and how long they were in each country. This allows for compliance with workplace calculations.

By tracking how long agents spend in each state, we can check whether agents are playing tricks like taking tactical shower breaks or extending their rotation time to avoid work.

Inbound and Outbound Calling Reports

This is an important one for all of the workforce planners, as this report takes you through inbound and outbound call statistics, across various time periods.

This includes:

– Months of the year

– Days of the week

– Hours of the day

Once you start this charting, you will see key trends and seasonal statistics. This is the bread and butter of contact center forecasting.

After each call, the agent enters the callback code into the CRM, indicating why the customer called. The disposition report aggregates these keys, allowing contact center managers to assess the most prominent demand drivers.

Some reports break down different CX metrics into each group so that the contact center can prioritize areas for improvement.

This report will include information like:

– The reason why customers call

– Call outcome metrics

In addition, inbound and outbound call summary reports will also allow you to split contact volumes between different agents and groups, which can be useful when reviewing your resource planning success across different departments within the contact center.

Time Clock Reports

A flexible and fast reporting system that can generate up-to-date reports suitable for many purposes.

Some are useful for sharing your salary, others are useful for staff, and others can be used by department heads and managers to track and understand employee expenses.

Some reports are for reference purposes, such as employee badge number reports and job number reports.

Reports can be run with report headers and customizable labels for a date range, shift, department or a number of employees.

Almost every part of every report can be customized. For example, you can have your own headers and report headers, and you can define what information is shown in the employee’s salary information.

This is useful for blocking normal working time or sick time/vacation time if they are not used in your company. Times in the report can be displayed either in minutes or in decimals.

So a time of 1 hour 30 minutes can be displayed as 1:30 or 1.5 hours.

Customization of Reports:

When you have access to customizable reports, you can turn your data into action.

Customized reports give you:

– Clear and visible metrics to empower and engage your agents.

– A grip on the metrics impacting your customer experience, like CSAT, average time on hold, and first call resolution.

– Data to inform decisions for a better AX and CX.

– A source of truth to prove contact center ROI to your executives, so you win the budget you need for your next big project.

With reports tailored to your specific business needs, all stakeholders get the info that matters to them most.

Reporting doesn’t have to be a hassle. And with King Asterisk Technologies, it’s not.

Conclusion

Call center reports include a collection of key metrics and key insights from contact center systems such as ACD systems.

This report, provided by Kingasterisk Technologies, provides critical information to better inform your forecasting models, scheduling plans, and queuing strategies—just to name a few key uses.

In fact, there is a lot of information that can be provided that can be simplified, evaluated, and evaluated to bring real value to the contact center.

By kingasterisk

September 20, 2023

16Sep

Voice Broadcasting Software

How to Generate More Leads by Voice Broadcasting?

Lead generation is a challenge for any business. Although there are many ways to go forward, in this article we will discuss the most unique and effective audio streaming tools provided by Kingasterisk Technologies.

Audio streaming services are available for any company or service and continue to generate revenue as much as possible. Small businesses can reach more customers on the phone at a lower cost with smart voice broadcasting.

The word “broadcasting” refers to a way of communicating with the public. This allows businesses or commercial enterprises to connect with their target audience regardless of their location.

This includes brand management, influencer marketing, digital marketing, etc. worldwide. The latest strategy is use in areas such as, getting leads for any business is a tough job.

However, today’s technological advancements have eased the process of making audio broadcasting a useful tool for lead generation.

Voicemail sends voice messages to potential customers and employees in less time. It gets customers to refer you instead of cold calling.

Voice broadcasting helps facilitate business operations through better communication with customers. This is an effective method because it does not require a receiver to operate. Another notable feature is that it helps you connect with thousands of customers from all over the world in seconds.

Voicemail increases response rates and creates a strong connection between the customer and the business. The most important benefit is increase productivity, as cold calling saves a lot of time.

Now let’s look at some tactics that will help us achieve our goals.

– Develop a strategy.

– Create a strategy based on your business.

– Plan your approach with parameters such as target audience, financial limits and broadcast equipment.

– Make sure your audio marketing strategy helps your company in every possible way.

Define Your Goals

Determine your goals by analyzing how many campaigns will help you run your company. It is very good if you show the list.

They are:

– Number of responses

– Number of customers desired

– Target audience details

– Message effectiveness

Plan a campaign following these steps to achieve your goals.

Target Audience

Once you have created a strategy to achieve your goals, the next important step is to determine who you are targeting. Connect with people who are interested in your services.

Take the time to carefully evaluate personas, as these voices are the foundation of your message to achieve greater results.

In addition, by identifying your target demographic, you can create effective and targeted messages that can accelerate your business.

Throughout your speech, start with an advantage to grab the audience’s attention.

Make sure the sound is clear and continuous with no excess space.

Pay attention to the clarity and length of the letter.

Adding additional information about the job will make it more sincere. Make sure the voice is soft.

Personalization

Personalize your speech to make it more sincere. It’s best to avoid a robotic tone. The message should be welcoming and friendly to the listener.

Start with a brief introduction like “Hi, I’m John from XYZ”. Also, wrap it up with a heartfelt note like, “Thank you for contacting us.”

Finally, make your audio message interactive to grab your audience’s attention. You should never sound like you’re reading from a script; instead, be calm and relaxed.

Finally, when customers ask questions, you can be sure that the voice messages you prepare are interesting and generate further results.

This will be the last step to earn more income with audio broadcasting. Make your short 30-second message personal and engaging.

The news needs to get better attention, and there are concentrated ways to do it.

Start by logging in. Provide specific information about your services. Make a conscious call to action.

Quote from the Text

The system reads your text on the call the way a person would. You can also enter the contact name and other relevant information to customize the phone settings.

Speech-enabled pre-and after-sales services save not only time and effort, but also reduce operational costs, reduce human agents’ workload, and increase productivity.

Multiple contact points can be supported by a single text-to-speech voice broadcast. By simply adding a few lines of code, the spoken version of the feed is automatically generated and updated.

With less time spent dialing customers, agents can focus on more important tasks that cannot be automated.

As a result, voice broadcast campaigns can be optimized, performance indicators analyzed, and lead generation can be increased.

Conclusion

Voice broadcasting has established itself as an effective and cost-effective method for promoting a variety of business ventures. Along with being a marketing tool, it also improves client happiness, increases revenue, and, to top it all off, saves time for marketing professionals.

In recent years, it has been more widely acknowledged as a means of boosting sales for all types of businesses. Consequently, every firm can receive leads from it.
With the methods outlined above, you can also use Kingasterisk Technologies’s Voice Broadcasting service to improve your marketing and communication strategies.

Outbound Call Center Solution For Successful Calling

In the not-so-distant past, customers had several options when contacting a company.

Today, customers can use chatbots, email, live chat, phone zoom, social media, and more to communicate with brands. However, today, most customers use the phone to resolve issues with companies. But handling customer inquiries over the phone presents challenges and costs.

Fortunately, outbound call center software and outbound call services help reduce the cost of setting up and managing phone support.

What is the Outbound Contact Center?

Traditionally, an outbound call center is a room full of desks, phones and computers occupied by agents. Today, outbound call centers can also be virtual.

In either case, an outbound contact center solution provided by Kingasterisk Technologies is a group of agents who call customers or prospects on behalf of their business. Call center agents usually try to sell, collect funds, or conduct research.

Although not common, businesses can create outbound call centers to offer proactive customer service.

Why Use an Outbound Call Center?

Consider an outbound call center if your business does any of the following:

– Selling or arranging sales over the phone.

– Conduct surveys through telephone questionnaires or interviews.

– Provide telephone support for active customer service.

– Customer addresses are available for renewal.

Of course, just because your business doesn’t do any of the above doesn’t mean a call center shouldn’t be considered. Any business that requires a large volume of outbound calls may be better suited to an outbound call center.

Who Uses Outbound Contact Center Solution?

The use of contact center software is more common among companies in the healthcare, technology, financial services, retail, and e-commerce industries. That being said, it is not uncommon to find companies in various industries using call center software.

What Does Outbound Call Center Service Include?

It is not uncommon for organizations to outsource some or all of their outbound calls through third-party call center services.

Outbound call center companies vary widely, but outbound call services often include one or more of the following:

– Lead generation

– Bookmark settings

– The call is scheduled

– Customer survey

– TV sales, riots and updates

– Customer retention

– Competitive market research

If you are determined to keep your outgoing calls at home, you need a call center solution.

That means choosing a solution that provides (at least) the features you need to get started.

Of course, more complex solutions may have additional features, but the main solutions to look for are:

CRM, Help desk and Other Integrations

Outbound call agents need to know what they can do about the caller to provide the best possible service. Previous order information, account details and other contextual information allow agents to customize their message settings.

This is why tight integration between outbound call center software and CRM and/or support tools is critical.

Fortunately, most outbound calling solutions have some basic integration. Through CTI, most solutions integrate your phone and computer data, making tracking easier.

However, you’ll find that the best outbound call center software includes more integrations that make it easy to put together an outbound call experience for your agents, managers, and customers.

Alarm, Recording and Monitoring

As contact centers scale, managing agents becomes a bigger business. Call notes, recording and monitoring are good.

Tags help you sort calls by agent, customer segment, time of day, or other parameters of your choosing.

So, if needed, you can easily view your phone data and pull records to review performance reviews, training sessions, or disciplinary issues. Call monitoring is an important feature for managers because it allows them to keep records of agents in real-time. This can be especially useful for new employees who need to help the manager if the call goes bad.

Call Center Analytics and Reporting

While call logs allow managers and agents to review specific calls, call center analytics provide high-level call center metrics. Managers can use call center analytics and reporting to set goals and monitor progress, evaluate performance, and eliminate potential problems.

Among other things, call center analytics allow you to see things like average talk time, missed and rejected calls, transfer rate, call abandonment, and average response rate.

Power Dialers

If you’ve ever worked as an overseas caller, you know how much time it takes to make a call. Not only are you wasting time dialing numbers manually, but also calling inactive or unresponsive phone numbers.

A powerful dialer eliminates this wasted time by automatically dialing the number and connecting to a live agent when the prospect arrives. Not all contact center software has this feature, but it is a game changer for large operations and we at Kingasterisk Technologies provide this.

What are the Main Benefits of Outbound Contact Center Solution?

Service Channel Continuity

If your company is like many, you likely manage more than one service channel. As service channels proliferate, it becomes increasingly difficult to maintain continuity in the customer experience.

Fortunately, good call center software improves your company’s ability to provide a seamless customer experience.

That’s why it’s important to find call center software that integrates well with your existing equipment.

The more integrated your internal processes and tools are, the more integrated the customer experience will be.

Make Outgoing Calls Faster and More Efficiently

Call center software makes your outgoing calls faster and more efficient at the same time. Features like automated dialing and CRM integration allow agents to focus on talking (not calling) and providing important context about the customer.

Outbound call centers help managers do their jobs better with features like optimizing call routing based on availability.

Reports and Analytics Make Learning Easy

Most quality call center software comes with at least a basic level of reporting and analytics. It allows call center managers and agents to set goals, track progress and analyze performance.

All contribute to higher quality and faster learning, as well as overall productivity.

Using Outbound call center software, you can measure customer service metrics by:

– First response time

– Phone trends sound

– Call time

– First call resolution (FCR)

– Final support quality

– Average waiting time

Checkout the following Contact Center Solution use cases:

– Generate and match leads through cold messaging.

– Conduct market research to determine customer needs and analyze competitors.

– Provide telephone support for active customer service.

VOIP Solution: Simplify Communication With Advance Technology

In today’s fast-paced business landscape, effective communication is crucial for organizations to stay competitive. Voice over Internet Protocol (VoIP) solutions have emerged as a game-changer, revolutionizing the way businesses communicate.

KingAsterisk Technologies, a leading provider in the field, has been at the forefront of this transformation, offering advanced VoIP solutions that enhance efficiency, cost-effectiveness, and collaboration.

In this blog, we will explore how VoIP solutions are reshaping communication and why KingAsterisk Technologies stands out in delivering cutting-edge technology.

Understanding VoIP

Voice over Internet Protocol (VoIP) is a technology that enables voice communication and multimedia sessions over the internet. Unlike traditional phone systems that rely on circuit-switched networks, VoIP leverages packet-switched networks to transmit voice data in real-time. This shift from analog to digital communication brings several advantages, including improved call quality, scalability, flexibility, and reduced costs.

Features of VoIP

VoIP (Voice over Internet Protocol) solutions offer a wide range of features that enhance communication and collaboration.

Here are some of the key features of VoIP

Call Routing

VoIP systems allow for intelligent call routing, which directs incoming calls to the appropriate destination based on predefined rules. This feature ensures calls reach the right person or department efficiently, improving customer service and response times.

Call Forwarding

With call forwarding, users can redirect incoming calls to another phone or device, ensuring they never miss important calls, even when they are away from their desk. Calls can be forwarded to mobile phones, softphones, or other designated numbers.

Virtual Numbers

VoIP solutions offer virtual numbers that enable businesses to have local or international phone numbers without a physical presence in those locations. Virtual numbers facilitate global communication and enhance customer accessibility.

Auto-Attendant

An auto-attendant is an automated voice menu system that greets callers and provides them with options to direct their calls. It allows callers to choose the department or extension they want to reach, reducing the need for manual call transfers and improving efficiency.

Voicemail-to-Email

VoIP systems often include voicemail-to-email functionality, which converts voicemail messages into audio files and sends them to the user’s email inbox. This feature enables users to conveniently access and manage voicemails from anywhere, improving productivity and responsiveness.

Conference Calling

VoIP solutions typically offer conference calling capabilities, allowing multiple participants to join a call simultaneously. This feature is particularly beneficial for remote teams, enabling collaboration and reducing the need for in-person meetings.

Video Conferencing

Many VoIP systems support video conferencing, enabling face-to-face communication with colleagues, clients, or partners regardless of their geographical location. Video conferencing enhances collaboration, facilitates visual presentations, and strengthens relationships.

Instant Messaging and Presence

VoIP solutions often integrate instant messaging features, enabling real-time text-based communication among team members. Additionally, presence indicators show the availability status of users, allowing others to know if they are busy, available, or away.

Call Analytics and Reporting

VoIP systems provide detailed call analytics and reporting, offering insights into call volumes, call durations, call recordings, and other metrics. This information helps businesses monitor performance, optimize resources, and make data-driven decisions.

Integration with CRM and Business Applications

VoIP solutions can integrate seamlessly with customer relationship management (CRM) systems and other business applications. This integration enables automatic call logging, screen pops with caller information, and streamlined workflows, improving customer service and efficiency.

Key Benefits of VoIP Solutions

Enhanced Call Quality

VoIP solutions deliver exceptional call quality, surpassing traditional phone systems. By leveraging high-speed internet connections, VoIP eliminates the limitations of analog systems, such as signal degradation and latency, ensuring crystal-clear voice transmission.

Cost Savings

One of the most significant advantages of VoIP is its cost-effectiveness. Traditional phone systems often come with hefty setup and maintenance fees, along with expensive long-distance and international calling charges. VoIP eliminates these expenses by utilizing existing internet connections, resulting in substantial savings.

Scalability and Flexibility

VoIP solutions offer unparalleled scalability, allowing businesses to easily add or remove lines as needed without physical constraints. Additionally, with features like virtual numbers, employees can work from anywhere, accessing their business lines through softphones or mobile applications, providing unmatched flexibility.

Advanced Features

VoIP solutions go beyond voice communication, offering a range of advanced features that enhance collaboration and productivity. These include voicemail-to-email transcription, auto-attendant, call forwarding, video conferencing, instant messaging, and presence indicators, among others.

KingAsterisk Technologies: Leading the VoIP Revolution

Cutting-Edge Technology

KingAsterisk Technologies is at the forefront of VoIP technology, providing state-of-the-art solutions that leverage the latest advancements. Their robust infrastructure ensures reliable and secure communication, while their innovative software solutions empower businesses with advanced features and capabilities.

Customization and Integration

KingAsterisk Technologies understands that each business has unique communication requirements. They offer tailored VoIP solutions, integrating seamlessly with existing infrastructure and software applications, such as customer relationship management (CRM) systems, to streamline workflows and improve overall efficiency.

Exceptional Support and Service

KingAsterisk Technologies takes pride in its exceptional customer support and service. Their team of experts provides comprehensive assistance, from initial setup to ongoing maintenance, ensuring a smooth transition and uninterrupted communication. Their dedication to customer satisfaction sets them apart in the industry.

The Future of VoIP

The future of communication lies in VoIP technology. As businesses continue to embrace remote work and global collaboration, the demand for flexible, cost-effective, and feature-rich communication solutions will only grow. With ongoing advancements, we can expect VoIP to incorporate emerging technologies like artificial intelligence (AI), machine learning (ML), and the Internet of Things (IoT), further transforming how we communicate and collaborate.

Conclusion

VoIP solutions have revolutionized communication, providing businesses with enhanced call quality, cost savings, scalability, flexibility, and advanced features. KingAsterisk Technologies stands out as a leading provider, delivering cutting-edge VoIP technology, customization options, seamless integration, and exceptional support.

By kingasterisk

September 11, 2023