Agent Time Detail In this report you can view how much time agents spent on what. Time Clock :- Time the agent has logged in to the time clock. Agent Time :- Total time on the system (WAIT + TALK + DISPO + PAUSE). Wait :- Time the agent waits for a call. Talk :- […]
Kingasterisk Technologies’s dialer software is an automated solution that allows agents to connect with potential customers. The tool filters out calls that aren’t answered, sent to voicemail, disconnected or busy.
Education is one industry that requires consistent communication. Let’s consider a school with a thousand students. If you want to communicate a message regarding exams or online classes, you must ensure the message reaches all the students.