Call-Center-dialer
Call Center Dialer Software Solutions

Efficiency Unleashed: choosing the Right for Call center

In an age where customer interactions are pivotal, the choice of a dialer for a call center becomes a strategic decision that can make or break the seamless flow of operations. Join us on this journey as we unravel the nuances of various dialer types, with a keen focus on our cutting-edge predictive dialers that redefine efficiency standards.

As your trusted call center software solution provider, we bring you insights, industry trends, and a roadmap to navigate the complex landscape of dialer technologies. This blog isn’t just a guide; it’s a gateway to a future where your call center isn’t just functional but excels in delivering exceptional customer experiences.

At KingAsterisk, we understand the pivotal role a dialer plays in enhancing efficiency and boosting productivity. Let’s explore the key aspects of selecting the perfect dialer for your call center.

Understanding Dialers For Call Centers

Dialers come in various types, each catering to specific needs. From predictive dialers to progressive dialers, finding the right fit is crucial. But why does it matter? A well-suited dialer ensures seamless operations, minimizing downtime and maximizing agent-client interactions.

The Power Of Predictive Dialers

Unlock unparalleled efficiency with our state-of-the-art predictive dialers. Predictive dialing algorithms optimize call rates, ensuring agents are engaged consistently. This means less waiting time for your clients and increased talk time for your agents. Efficiency, redefined.

Tailoring Dialer Solutions To Your Needs

At KingAsterisk, we recognize that one size doesn’t fit all. Our customizable call center dialer solutions cater to the unique requirements of your call center. Whether you prioritize outbound campaigns or focus on inbound customer service, our dialers adapt to your workflow seamlessly.

Why Our Dialers Stand Out

Smart Automation 

Our dialers incorporate intelligent automation, streamlining repetitive tasks and allowing agents to focus on meaningful conversations.

Real-Time Analytics 

Stay ahead of the curve with our dialers’ robust analytics. Track performance metrics, monitor call quality, and make data-driven decisions for continuous improvement.

 Scalability 

As your call center grows, so should your tools. Our dialers are designed for scalability, ensuring they evolve with your business.

How Can a Dialer Impact Customer Satisfaction?

Whether you prioritize outbound campaigns or focus on inbound customer service, our dialers adapt to your workflow seamlessly.

A client receives a call precisely when they need assistance. Our dialers ensure timely connections, contributing to enhanced customer satisfaction. Can your call center afford to miss out on such a fundamental element?

The Future of Call Center Technology

Embrace the future with our dialer technology. Our commitment to innovation ensures your call center stays ahead in the dynamic landscape of customer service. Elevate your operations, enhance customer interactions, and leave a lasting impression.

At KingAsterisk, we don’t just anticipate this future; we shape it. Join us on this exciting journey as we continue to redefine the boundaries of contact center success through innovative and forward-thinking technology. The future is calling, and we’re answering it with efficiency, intelligence, and unparalleled dedication.

Dialing into Success with KingAsterisk

In conclusion, the right dialer isn’t just a tool; it’s a strategic asset. Join hands with KingAsterisk for a transformative experience in call center contracts. Revolutionize your operations, empower your agents, and watch your call center thrive.

Unleash the power of efficiency – choose the right dialer for your contact Center success.

Cloud Contact Center
Call Center Dialer Software Solutions

Exploring the Advantages of Cloud Contact Center Solutions

Ever thought about the eventual fate of client care? Spoiler alert: It’s in the cloud! Welcome to the era of virtual call centers. The cooperative energy of Cloud Contact Center Solutions and high level tools like VICIDial opens new entryways for improved communication systems. We’re going to spill some industry mysteries, sprinkle in a smidgen of VICIDial enchantment, and set you on a course to reclassify client commitment. So, fasten your seatbelts – the cloud journey is about to take off!

Cloud-Based Contact Center Solutions

Picture this: Your business is booming, and suddenly you need to handle a surge in customer queries. 

With cloud-based solutions, scaling up becomes as easy as a few clicks. These solutions operate on a Software as a Service (SaaS) model. Here you have to only pay for what tools or services you need. Specialists can team up consistently, establishing a dynamic and dexterous climate.

Benefits of Cloud Contact Center Services

Scalability 

Cloud-hosted contact centers can effortlessly scale operations based on demand, accommodating growth without the hassle of physical infrastructure.

Virtual Contact Center Platform:

Whether it’s a remote setup or a global team, the cloud adapts to your needs. Because cloud contact centers are virtual, agents can work from anywhere, encouraging a distributed and adaptable workforce.

Disaster Recovery Made Simple:

Picture this – your on-premise systems encounter a hiccup. What occurs straightaway? Cloud contact center Solutions administrations guarantee consistent debacle recuperation. Your data is securely stored off-site, ready to be restored promptly, minimizing downtime and ensuring continuous operations.

Enhanced Security for Peace of Mind:

Security is non-negotiable, especially when dealing with customer data. Cloud contact center services execute powerful safety efforts, defending touchy data. You can rest assured that the interactions you have with your customers are protected in a safe setting.

Rapid Contact Center Deployment Without the Hassle:

Traditional setups often involve lengthy deployment processes. Get your contact center up and running swiftly, reducing downtime and ensuring a quick transition.

Integration Possibilities for a Unified Experience:

Cloud solutions offer integration possibilities that improve the general client experience. Interface your contact place with CRM frameworks, specialized devices, and that’s just the beginning, making a unified platform.

Hosted Contact Center Technology

Picture this: No bulky servers, no complex installations. 

The hosted approach simplifies management, allowing businesses to focus on core operations. Your data is safe and sound, even in the face of unexpected events. 

Cloud Customer Engagement Solutions: An Universal Approach

Cloud customer engagement solutions flawlessly incorporated with VICIDial, offering a complete tool kit for overseeing corporations productively. Cloud-based customer engagement breaks down the barriers of traditional communication, reaching your audience wherever they are – be it social media, email, or even on-the-go with mobile apps. Whether your customers prefer chatting, emailing, or even tweeting, a universal approach ensures a seamless experience across every interaction. 

Important Note: KingAsterisk Technologies stands out by not only offering advanced solutions but also by installing and configuring VICIDial on a free-of-cost basis. 

Conclusion: Bridging Efficiency and Affordability

All in all, The extension of proficiency and reasonableness is directly before you. No longer constrained by physical infrastructure, your operations can now scale effortlessly with demand. With SaaS models and free VICIDial installations and configurations, we, KingAsterisk Technology, ensure that cutting-edge technology isn’t reserved for the giants. 

Are you ready to redefine your customer service? Reach out to KingAsterisk Technologies for a seamless VICIDial experience!

Voice broadcasting
Voice Broadcasting Software

Which industries can benefit from voice broadcasting?

Voice broadcasting is a software that can be used to reach a large number of audience in a few minutes. You can deliver your message to a large number of audience at the same time.

In modern times, many businesses that want to reach more consumers in less time and at lower cost are opting for voice broadcasting Software. With the help of IVR feature in it, business teams can also provide support to their customers.

These businesses use it for surveys, event invitations, reminders, notifications, corporate announcements, etc. Let’s find out which industries make the most use of voice broadcasting:

Advertising Industry

The advertising industry is providing information to customers about their services or any offers. In short, they advertise their services or offers. They use voice broadcasting to attract the attention of new customers towards themselves. Advertising industry invests heavily in it and has long-term experience in it.

It is more effective in attracting customers than SMS and email. With 1-2 voice broadcasting you can convey your message to customers and explain your services better. Marketers use it for discounts, new service launches, attractive offers, special events, promotions and awareness campaigns.

Healthcare Industry

When it comes to the healthcare industry, the importance of voice broadcasting really increases. Because time is very precious in hospitals. It conveys necessary information or alerts to hospital staff and patients without wasting time.

When a patient is on the way, the hospital informs its staff with the help of voice broadcasting. So that they can prepare without wasting time. Apart from this, the hospital also provides appointment reminders and instructions for medication dosage to their patients. IVRs are also incorporated into hospitals’ voice broadcasting services to make appointment confirmations more effective. Thus it becomes very important for hospitals and their patients.

Education Industry

Education industry is moving forward with the latest technologies. However, they are still using voice broadcasting. It occupies a position in the education industry.

Education industries use it to provide timely updates to parents for exam announcements, event updates, fee reminders or PTA meetings. Schools also use it to provide necessary information about admission.

Political Campaigns

In politics, political parties want to reach more and more people at election time. So, they use voice broadcasting. Political parties convey their message to voters and party volunteers with the help of it.

It plays an important role for political parties and they use them to promote their campaigns, reach their target audiences and connect with their volunteers.

They help Party volunteers by it party related messages like updates of party activities, schedule of upcoming rallies and simple motivational messages. It is the most reliable and extensive method for political parties. Political parties try their best to motivate voters to vote for their party.

Government

Government makes many policies, rules and new schemes for public welfare, but it is also necessary to inform people about these schemes. Small and middle class people are also now using mobile phones. So, with the help of voice broadcasting, the government can easily convey the necessary information to everyone. It is a quick and easy way to convey information.

It also helps the government to alert people during emergencies.

VICIdial-Skin
Vicidial Software Solutions

Transforming Call Center Dynamics with Customization VICIdial Skins

At KingAsterisk, we understand the important role VICIdial plays in transforming call center works. Enhance your communication strategy with our exclusive VICIdial skins customization, where efficiency smoothly meets affordability.But that’s not all – we bring you an exclusive proposition! KingAsterisk Technologies is set to install and configure your VICIdial system at no cost, offering you not just a communication solution but a partnership that balances efficiency with affordability.

 Special Offer Alert!

KingAsterisk Technologies brings you a unique proposition – the installation and configuration of your VICIdial system come at absolutely no cost. Upgrade your communication with VICIdial and experience the perfect blend of efficiency and affordability.

VICIdial Theme Customization: Utilizing Power

VICIdial users, get ready to start a journey of transformation with our customization options. Customizing your VICIdial theme is akin to tailoring a suit – it fits better, feels personalized, and leaves a lasting impression. Imagine an interface designed to match your brand identity. VICIdial Theme Customization allows you to infuse your call center environment with a touch of uniqueness, creating an interface that not only looks good but works brilliantly. 

Branding VICIdial Skins

Transform your VICIdial appearance to reflect your brand essence. Branding VICIdial Skins is not just about aesthetics; it’s a strategic move to imprint your unique identity on every interaction. Our customization options goes beyond functionality, focusing on a brand-centric design that leaves a lasting impression.

Imagine a VICIdial interface that displays your logo, color palette, and design elements. Our customization options go beyond the surface, ensuring that every interaction your agents have with VICIdial becomes a branded experience. This level of customization extends to every facet of VICIdial, from the overall appearance to specific details like fonts and color schemes. 

User Interface Skinning for VICIdial: A Visual Delight

Wondering how color scheme customization can influence the overall mood of your call center environment? 

Provide your call center dialer agents a visually pleasing VICIdial interface that goes beyond functionality. With our VICIdial UI customization, we prioritize simplicity, ensuring agents navigate through tasks with an interface that feels familiar yet sophisticated. Our GUI  customization for VICIdial ensures a unique and engaging visual experience, enhancing productivity. 

Customizing VICIdial Appearance: Making It Yours

Personalize your VICIdial appearance to match your organizational identity. Whether you aim for a sleek and modern look or prefer a more classic design, our customized software development features allow you to tailor VICIdial to match your distinct style effortlessly. From logo integration to font choices, every detail contributes to a tailored and branded VICIdial. 

Ever wondered how a personalized VICIdial interface could enhance your agents’ productivity? 

Why Choose KingAsterisk for VICIdial Skins Customization?

Expertise in Skinning Options 

Our seasoned professionals bring years of experience in VICIdial theme customization, offering diverse options to suit your preferences.

Affordability 

Enhance your communication game without breaking the bank. Our customization services are not just efficient but also budget-friendly.

Quick Installation

Take advantage of our free installation and configuration services, ensuring a hassle-free setup for your call center.

Conclusion: Upgrade Your Team’s Communication Today

With KingAsterisk’s VICIdial theme customization, experience a tailored solution that suits your unique needs. Upgrade your VICIdial today and experience the transformation firsthand. By choosing KingAsterisk, you’re not just adopting a tool; you’re embracing a partnership that understands the balance between functionality and affordability. Seize this opportunity to uplift your communication strategy. The future of your call center begins with customization; take the leap today and watch your success grow!     

Ivr system
IVR Solutions

How Call Centers Use IVR Systems?

In modern times, customers want to connect with companies as quickly as possible. An IVR system is a must for any call center. It handles inbound calls well and also helps the company to provide quick support to their customers.

With the IVR system you can effectively handle inbound calls. It becomes communication between you and your customers. Where bigger support team, there are more inbound calls and handling the large volume of inbound calls is very difficult. So it is very beneficial for them to use the IVR system.

It is not only used to handle inbound calls, but it also allows you to handle outbound calls. Companies that are based on outbound processes like debt collection, tele sales , lead generation and surveying can also use the IVR system. It is also capable of making group calls.

Role of IVR System in Call Centers

Personalized Messages

With the help of the IVR system, you can create personalized recorded messages. When customers call the company, they are greeted by this message. So that the customers feel that the company welcomes them personally and the company knows the value of their customers. Using IVR System creates a good impression of the company on the customers. This system enhances the experience of your regular and new customers.

Different languages ​​can also be used for different customers in the IVR system.

Solve Queries with Accuracy

Many times customers call the company with any query at any time. So in this condition, the company can respond to the customer by automating the IVR. Thus customer calls can be answer without any human assistance. If necessary, the call is transfer to an agent who is capable of handling the call. In this way, with the help of IVR a quick solution to the customer’s query can be brought and the cost per call can also be reduced.

Minimize Human Error

The possibility of human error is common in traditional call centers. This system is able to transfer the call to the right agent by understanding the needs of the customer. He welcomes any customer with personal attention and no original or personal inconvenience applies to him. It attracts customers by projecting its brand image to the company.

Skill-based Routing

By using Skill Based Routing you can best distribute the call flow. This system can provide you with that. By using this feature you can connect the call to an agent based on the specific language, time of day or agent’s experience. And if the agent is not available then you can send the customer to their voicemail.

Additional Support

IVR systems can provide 24 hours support to customers without any agent by providing self-service options and solve customer’s problems. Customers connect to a specific department or agent by dialing a specific number on the keypad. If the customer calls after the agent’s working hours then transfers the calls to the available agent to take the call in another office.

Increase ROI

IVR works as a receptionist in the company and provides 24 hours service. So no receptionist is need in the company and it reduces the operational cost of the company. No additional infrastructure is require for the setup of IVR. Productivity can be increase by making low investment in IVR.

Handle Calls During High Traffic Times

IVR is the best choice when there is heavy traffic of inbound calls in the company. This system can handle the huge traffic of your calls. You can make those calls manage by using all the features in IVR.

Apart from this, the many other roles of the IVR system in the call centers. Due to which the importance of IVR is increasing in call centers nowadays. And in the future, the importance of the IVR system in the call centers will continue to increase. It is used in many industries other than call centers, especially those industries where large volumes of inbound calls are handled.

Progressive Dialers
Call Center Dialer Software Solutions

The Impact of Progressive Dialers on Accelerated Performance

Did you know that businesses using advanced Progressive Dialers witness a whopping 30% boost in productivity? 

At KingAsterisk Technologies, we’re dedicated to improving your team’s communication. In this blog, we will understand the impact of Progressive Dialer, investigating their advantages, high level arrangements, and how they improve your proficiency at a very minimal cost.

Have you ever been annoyed by being flooded with calls or waiting for a call to connect?

Understanding Progressive Dialers

Ever wondered how some call centers seem to effortlessly manage calls, connecting agents with leads seamlessly?

Modern dialer technology is based on progressive dialing systems. They offer intelligent dialing automation that adjusts to your specific needs, going above and beyond the norm. They intelligently dial numbers based on agent availability, ensuring no time is wasted. Monitor agent performance and call success, and adjust your strategy for best results.

Progressive Dialer: Next-Gen Dialing Platforms

Did you know? Progressive Dialers analyze real-time data to make sure you’re always connecting with the right leads at the right time.
The way you connect with your audience is redefined by our advanced calling solutions, also known as next-generation dialing platforms. Analyzing call patterns, identifying trends – it’s like having a data scientist for your call center.

Dialing Automation Technology

Did you know that automated dialers significantly reduce errors? 

Yep, that’s right. No more misdials or awkward silences. Every number is dialed with precision, making sure you’re always one step ahead. Dialing Automation Technology ensures accuracy. 

Picture this: a dialing system that adapts to your pace, intelligently optimizing call queues. That’s dialing automation technology. It adapts to your workflow, ensuring you’re not rushing through calls or waiting idly. 

Efficiency Meets Affordability with Vicidial

Ever wished your agents could make more calls without burning out?

KingAsterisk Technologies takes it a step further. We offer a free-of-cost installation and configuration of Vicidial, our preferred dialing solution. Our nonstop help guarantees that your tasks run as expected, regardless of time.

When it comes to Progressive Dialers, think beyond the basics. Our advanced dialing solutions and next-gen dialing platforms redefine industry standards, making your communication strategy not just effective but innovative as well.

Did you know? Vicidial’s analytics empower you to identify trends and optimize your approach for better results.

Important Note: Vicidial Installation Offer

As part of our commitment to providing value, KingAsterisk Technologies installs and configures your Vicidial for free. 

Conclusion

The data doesn’t lie: modern dialer systems equipped with intelligent automation technology redefine the efficiency game. At KingAsterisk Technologies, Our advanced dialing solutions redefine industry standards.  

So, are you ready to upgrade? Reach out to our experts for a free demo and more information.

Blog-Banner
Call Center Dialer Software Solutions

Streamline your business Communication with an outsourced Phone service

Whether you are a startup, a small business, or a well-established corporation, the way you handle your phone calls can make or break your reputation. That is where KingAsterisk, a main call center outsourcing software solution supplier, steps in to reform your correspondence system.

Why Outsource Your Call Center Phone Answering Services?

In the digital age, customers expect immediate responses. Whether it’s a query about your product, a service request, or a simple greeting, every call matters. However, managing an in-house outsourced phone answering service team can be costly, time-consuming, and prone to errors. This is where outsourcing phone answering services becomes a game-changer.

call center

KingAsterisk: Your Communication Accomplice

At KingAsterisk, we grasp the significance of compelling and responsive correspondence. Our state of the art call center programming arrangements are intended to assist you with smoothing out your business communication consistently. We value offering tailor made administrations to take care of your novel necessities.

Why Choose KingAsterisk?

24/7 Availability 

In today’s globalized world, time zones don’t matter. With KingAsterisk, your clients can contact you nonstop, giving the degree of administration that guarantees consumer loyalty.

Cost-Efficiency 

Outsourcing your phone answering services to us saves you money. You no longer have to bear the costs of hiring, training, and retaining an in-house team. 

Scalability

We adapt to your business needs. As your business develops, we develop with you, guaranteeing that you generally have the right degree of help.

Professionalism

Our well-trained and courteous call agents represent your brand with the professionalism it deserves. 

Advanced Technology 

We leverage cutting-edge outbound call center solutions to ensure that your calls are answered promptly and accurately.

Benefits of Outsourced Call Center Phone Answering Services

Now, let’s dive deeper into the advantages of outsourcing your phone answering services, that matter most in the realm of business communication:

Improved Customer Satisfaction

When your customers can reach you at any time, their satisfaction soars. Imagine a potential client calling at midnight, and a friendly, well-informed agent answers their queries. That’s a game-changer!

Call Center Cost Savings

Reducing operational costs is a top priority for any business. Outsourcing phone answering services means you no longer have to worry about hiring and training, as well as the ongoing expense of payroll.

Call Center Scalability

As your business grows, so do your communication needs. KingAsterisk offers versatile call center dialer arrangements, guaranteeing that you have the right degree of help as your business grows.

Focus on Core Activities

When you let us handle your calls, you free up your valuable time and resources to concentrate on your core business activities.

Call Center Data Security

Your business data is of utmost importance. KingAsterisk employs the latest security measures to keep your information safe from prying eyes.

Frequently Asked Questions (FAQs)

1. Q: How does KingAsterisk ensure 24/7 availability?

We have a devoted group of call specialists working in movements to guarantee that somebody is consistently accessible to answer your calls, regardless of the time.

2. Q: Can KingAsterisk adapt to our specific business needs?

Absolutely. We offer adaptable phone answering solutions, so whether you’re an independent company or an enormous enterprise, our solutions are custom-made to accommodate your prerequisites.

3. Q: How would you ensure information security?

We utilize progressed encryption and security conventions to shield your information. Have confidence, your data is in safe hands.

The KingAsterisk Call Center Difference

Outsourcing your phone answering services to KingAsterisk not only elevates your customer service but also enhances your brand’s reputation. Our group turns into an expansion of your business, giving that individual touch that clients esteem.

Remember, Your Call, Your Business,Our Solution!

how-to-use-call-forwarding-software
Call Center Dialer Software Solutions

How Do You Use Call Forwarding Software?

In today’s time, people from children to the elderly are using mobile phones. This is why today’s companies, whether small or large, national or multinational, are looking for reliable and secure telephony solutions with Call forwarding that can improve the communication process of the company and its customers.

Call Forwarding software is a reliable and secure telephony solution. It helps companies redirect their incoming calls to another number. Not only that, with its help calls can be calls sent on pre-recorded voicemails. Its main purpose is to transfer all incoming calls to the right number at the right time.

According to our study, most customers agree that the inability to resolve issues effectively is the most frustrating aspect. Which guarantees bad customer service. Call forwarding ensures that customers receive fast and reliable customer service or not.

How Does Call Forwarding Work?

Initially call forwarding was only to forward incoming calls to another number. But with the passage of time advanced features were add to it with the evolving technology. By which the customer experience can be enhance.

When customers call the company, the destination number is also transfer with the help of this facility. So that you can answer the call without waiting for your customers. Apart from this you can set up call forwarding in minutes. You can also know when, how and to whom the call was forward and can also customize it.

The company should resort to call forwarding in the following situations.

When Lines are Busy

When a customer calls and if you are connect to another customer then the calling customer has to wait. And customers can be disconnect. If it doesn’t happen and you don’t want your customer to have to wait or disconnect the call, call forwarding can help you handle your customer’s calls. With the help of call forwarding, the call can be forward to another number when it is busy.

Unanswered/ Not Attend Calls

When you are not available near the call or cannot answer the call or cannot receive the call then in this condition your call needs to be forwarded. With call forwarding, calls from important customers do not have to be missed. Apart from that you can send the call to a pre-recorded voicemail.

When You are Unreachable

If there is no signal in your phone or the battery is dead, then you can forward your customer’s call to another number. This feature will not let you miss any important call of your customer.

Sequential Forwarding

Maybe you are dedicate to specific customers as their customer service representative. Customers who call in may prefer speaking to you over your colleagues.

With this rule, you can forward calls according to your desired sequence of numbers and devices.

Set your mobile number right after your office number, making it more likely that your customers reach you if they can’t get through your first number. If they still can’t reach you, then direct them to your next colleague’s number.

Sequence-based call forwarding can also be determined by priority, skill-level, or any other criteria you find most relevant to your role or business.

Simultaneous Ringing

This may be the fastest way to connect the caller to a representative.

Simultaneous ringing allows you to simultaneously ring a group of numbers.

If it doesn’t matter who specifically your customers reach, use your VoIP software to forward calls to the entire team’s numbers at the same time. There’s a greater chance that someone is available to respond.

Selective Forwarding

Efficiently forward calls by utilizing data with the incoming number.

Integrate your CRM tools with your VoIP software to recognize which customer is calling in. Immediately forward them to the dedicated customer service rep.

You can also use VoIP software to recognize country codes, and route them to the regional sales rep.

Or forward specific numbers to your colleagues because there are some numbers you just want to avoid.

features-of-soundbox-dialer
Avatar Dialer

Some Features of SoundBox Dialer Software

Soundbox dialer is the cost effective software for small or big businesses. By simply pressing a button in this software, agents can communicate with customers and customers feel like they are talking to a live agent. Soundbox dialer is very easy to use. It has tons of features that help businesses improve their productivity. Let’s discuss about features of soundbox dialer:

Interactive Dashboard

An interactive dashboard monitors key business metrics in a centralized way. You can continuously monitor the outbound campaigns with the help of an interactive dashboard provided by Soundbox dialer Software. With the help of which you can know the status of your live calls and easily manage your calling activities.

CRM Integration

Soundbox Dialer can be integrate with a CRM system and manage customer data. You can use the CRM system to streamline your customers’ activity. By integrating Soundbox Dialer with the CRM system you can update customer data automatically.

A call with all customer details can be transfer to another agent. So that another agent can get help in handling the call and can keep complete information about the customer.

Call Recording

With the help of a call recording feature you can record and store all calls in audio format. By using this feature you can know about the efficiency and inefficiency of your agents by knowing the conversations between your agents and customers. Apart from this, it also helps call centers to resolve customer disputes.

Not only that but how the agent works in the call center can also be known with the help of recording. The efficiency and inefficiency of the agent can also be known.

Call Transfer

This feature is useful for lead generation in Soundbox Dialer. When an agent calls a customer and if the customer wants to know more information about the service or product, the agent transfers the call to another agent who is able to explain to the customer and provide all the information. By transferring calls in this way, you can close more leads faster. The call transfer feature improves your company’s productivity.

Script Management

In Script Management you can watch the Soundbox Dialer. It has different speech buttons. By clicking on it, the audio file in that button is play. When this audio file is play, the customer hears the speech contained in that file and the customer feels that he is talking to a live agent.

You can watch this option in the agent dashboard which is handle by the agent. When the agent makes a call, he will go to this option and press the button.

Call Monitoring

A manager can monitor all operations of agents. The manager can also know how many calls are active and how much time the agent is spending on the call. Apart from this, it can also know the status of the calls like, call beck, do not disturb, busy, call transferred etc. In this way the manager can monitor the performance of the agents by monitoring the calls.

Reporting & Analytics

Soundbox Dialer generates reports based on real-time statistical data. Real-time reports help managers monitor and measure outbound calling. How many calls an agent has made and how many leads have been closed can be known with the help of the information report. With the help of reports, you can analyze the performance of call centers and agents.

why-choose-PBX-system
PBX Solution

Why Choose PBX System For Your Business?

Are you thinking of using the PBX systems in your business? It is a smart choice for your business. Using PBX Solution you can run your business’s phone system on internet connection. Not only that, it also allows your team to make and receive calls from anywhere.

Here we discuss what features you should consider while choosing a PBX system.

Auto Attendant or IVR

This feature allows PBX to act as virtual receptionists. Through which the incoming calls are received and the callers are connected to the appropriate department. For example when you call a company, ever heard “Press 1 For Sales”, “Press 2 For Billing”, “Press 3 For Support”. IVR feature is use for this service.

Due to this feature, there is no need for a human receptionist and it also reduces the cost. Which is best for customer satisfaction. With the help of IVR, you can introduce your company at the beginning of the call and at the end of the call you can thank the person for calling.

Call Routing & Queuing

Call routing and queuing is a very important feature in PBX solution. Through which, when the agent cannot answer the call, the caller can join the call queue, because the call does not fail and does not get stuck on hold. Through an automated message, callers can know their status in the queue and how long they will have to wait.

Call Recording

Call recording is one of the most important features of the PBX system. With the help of call recording, you can know how calls are being answer, which sales team is working well, which queries are being answer frequently and who is involve in the call.

Apart from this, if a new employee is recruited, you can use the recording to train him. You can save the call recording for as long as you want and use it later. It can also help in mitigating legal risks.

Call Forward or Transfer

Call forwarding diverts incoming calls to your number to another number without any interruptions. When an employee is unable to answer the call, the calls are forward to another employee who can answer the call. Along with that it is also ensure that the employee is able to answer the call or not.

You can also forward calls to your mobile phone. Especially when you are working from home or on holidays.

Reporting and Analytics

You can also get real-time reports of the performance of your agents in the PBX system. With the help of these reports, you can manage your call center and also know the analytics of real-time calls like,

– How much time did the team spend on which call?

– Which employee is answering more calls?

– Know the number of answered gives, missed, and Toll-free calls

– Know the best time to call

You can know the real-time status of all these. You can also keep information of where your team is spending their time with the help of reports. Not only that, you can also increase the efficiency of your team.