kingasterisk_logo
kingasterisk_logo
kingasterisk_logo
What is Progressive Dialer?

February, 2023

kingasterisk_logo

February, 2023

progressive-dialer
28Feb
Progressive Dialer

What is Progressive Dialer?

With the wide array of recent technological advancements, call centers can use a variety of sophisticated call-related software to maximize agent productivity and enhance customer experiences.

One such tool is the Progressive dialer. It is use to help call center agents save considerable time and effort when making calls.

Progressive Dialing covers the “middle ground” between manual dialing, and the more advanced Predictive Dialer solutions.

What is a Progressive Dialer?

Progressive dialing is an automated dialing technique. It presents contact information to the call center agent prior to dialing the phone number. The agent is given a specific amount of time to perform this review prior to the dialer automatically placing the call. 

A progressive dialer provided by Kingasterisk Technologies is the software that works through a pre-prepared list of numbers. 

The display presents agents with important customer information that’s relevant to each number before it is dial. A call is only initiate once the agent indicates they have finished reading the pre-call information.

There are measures in place to ensure that calls which go straight to voicemail disconnect immediately, and those that ring continually disconnect after a set amount of time. As a result, the call center can reduce monotonous tasks, which helps boost efficiency and costs.

The automated nature of this technology makes it ideal for businesses involved with telemarketing. Because progressive dialers make calls one after another, utilizing the availability of agents to initiate the calls.

What is the Purpose of a Progressive Dialer?

  • When call centers employ the use of progressive dialers, agents can save considerable time. They don’t have to manually look for and then dial customer numbers for outbound calls.
  • A Progressive Dialer also ensures that an agent is available immediately to speak to the customer as soon as they pick up the phone.
  • By minimizing silent calls, you’re better position to nurture more leads and improve agent output.
  • Progressive dialer allows agents to review customer information before automatically placing the call as well. So, you can also enhance the customer experience through more personalized interactions.
  • A progressive dialer leverages auto dialer software to help call center agents maintain a consistent pace of dialing.

Progressive Dialers are use in any vertical, for customer service, sales, telemarketing, collections and any other environment. Which requires making outbound calls from a list.

This auto dialer system is widely used in outbound call centers.

Rather than manually selecting a customer, input their number, and initiate the call, an auto dialer automatically presents agents with the next customer in a company’s list.

Typically, the call to this next customer will automatically be initiate after a set period of time.

Progressive dialing is a common use of call center automation that can increase agent productivity and efficiency by shortening the amount of time between calls, as well as the amount of repetitive, manual input required to dial customers.

The major distinction that sets progressive dialers apart from predictive dialers is that the progressive dialing system waits for an agent to complete their current call before dialing the next number.

Besides, it dials only one number per each available contact center agent. Example, if there are 10 available agents, the dialer places 10 calls.

With the progressive dialing mode, the system analyzes the calling statistics such as the rate of connection and the abandonment rate to determine the pace of dialing.

How Does a Progressive Dialer Work?

Progressive dialer software dials customer phone numbers at a ratio of one call per agent. That means that each time an agent finishes a call, the next lead will be automatically dial.

Most progressive dialers allow managers to customize the length and nature of this interval between calls. Calls can be initiate by agents with a manual click or completed automatically after a predetermined amount of time.

In either case, progressive dialing gives agents time to review each customer record before dialing. 
This software provided by Kingasterisk Technologies dials phone numbers from the database. It connects agents to calls only when there is a live contact on the line bypassing busy lines, answering machines and unresponsive numbers.

Uses of Progressive Dialer:

  • Above and beyond time-saving, our Progressive Dialer software also ensures that an agent is available immediately to speak to the customer as soon as they pick up the phone.
  • A progressive dialer is particularly useful for targeted outbound campaigns such as welcome calls and follow-ups.
  • By minimizing silent calls, you’re better position to nurture more leads and improve agent output.
  • Since a progressive dialer allows agents to review customer information before automatically placing the call as well. You can also enhance the customer experience through more personalized interactions.

Agents can review customer information and prepare themselves for the call accordingly before the number is dial.

While some large call centers use predictive dialers, progressive dialers can provide a greater sense of control, as they require a lower level of automation. 

They only ever dial one number at a time as well. So, you don’t need to worry about recurring agent availability mishaps.

Progressive dialers can be use in a variety of industries for a range of purposes. Such as, outbound sales, telemarketing, collections, customer service follow-up calls, etc. 

The dialing rate of a progressive dialer is lower than that of a predictive dialer. So, it is considered as less efficient dialing mode. It is not recommended to use in cases when agents need to make outbound calls over hundreds or thousands of contacts.

Benefits of Progressive Dialer:

Increased Agent Efficiency

Progressive dialers dial numbers automatically and filter out busy lines, answering machines and disconnected numbers. As a result, agents don’t have to waste time on manual dialing and failed calls.

Fewer Hang-ups

As progressive dialers ensure agent availability (there’s always an available agent ready to handle the call, once it’s connected), it reduces wait times and results in fewer dropped calls in comparison to predictive dialers.

Better Goal Conversion

Reduced call abandonment means improved call connection ratio and higher agent talk time that may lead to increased goal conversion rates (sales, collections, etc.) and better customer satisfaction.

Lower Call Abandonment 

Because progressive dialers only dial one number at a time, which reduces the risk of agent availability issues.

Greater Customer Engagement

Because agents have useful customer insights before any interactions, which helps to guide the conversations.

Better Lead Conversion

Thanks to the agents’ ability to deliver highly personalized experiences that turn more prospects into paying customers.

Comprehensive real-time reporting including volume of calls and access to call recordings, which enables leadership to track performance and initiate improvements.

Connect to more customers and prospects.

Conclusion

Automated outbound calling on a daily basis can be stressful in the long-term but the right software will relieve some of the pressure.

A progressive dialer by Kingasterisk Technologies  helps increase agent productivity and reduce call abandonment while improving customer engagement and boosting conversions for your call center.

This means that progressive dialing is a very customer friendly approach.

The dialer ensures that an agent is available immediately to handle the interaction as soon as the customer picks up the phone. Therefore, abandoned calls are not likely. 

Increase connection efficiencies by optimizing every second of your agent’s talk time. Kingasterisk Technologies progressive call dialer prioritizes the pace in which your campaign or database is dialed by agent availability and recent abandonment rates.

With this call center software feature, your agents are only connected to calls where there is a live contact on the line, not an answering machine, disconnected number, or busy signal.

By
February 28, 2023
difference-between-power-dialer-and-predictive-dialer
25Feb
Predictive Dialer

Difference Between Power and Predictive Dialer

With today’s automated phone software, predictive and powerful automated and intelligent phone solutions improve efficiency in the day-to-day operations of call centers. Mobile phones and power users are specifically designed to increase productivity among your agents and eliminate idle moments between calls.

But which one is best for your outbound call center success? Which should you choose?

What is a Power Dialer?

A power dialer automates the process of preparing and routing the next caller on behalf of the agent. As soon as the agent ends the call, the powerful panel dials the next number in your data, eliminating the time lost between the end of one call and the start of the next.

This mode automatically calls several numbers simultaneously for each agent and connects the call to the agent only when one person answers the call. However, unlike Predictive Dialing mode, dynamic dialing does not automatically adjust the call speed.

What is a Predictive Dialer?

Predictive Dialers also automates the process of initiating outgoing calls. As the name suggests, a predictive dialer does quite a bit more. Smart Call uses advanced algorithms calculated through real-time analytics to limit further downtime.

In addition, predictive settings will disconnect from the failed phone before connecting to the phone. Essentially, this means that the agent will only be transferre from the completed call to a new, live customer. It will also be done faster, smoother, and without the downtime associated with traditional manual processes.

Main Difference Between Power Dialer & Predictive Dialer

Although they may seem similar in some ways, when it comes to power dialing and predictive calling, they both have different approaches to the automated pitching process. In particular, predictive calling is built on the core function provided by power users and further reduces the accumulated idle time between direct calls.

Key Difference : Power dialers are simple

Predictive Dialer: A predictive dialer calls numbers from a database based on a mathematical estimate of agent availability. Ratings, number of available agents, average conversation time, etc. based on such factors.

A power dialer cycles through several phone numbers for each agent.

Power Dialer

In contrast, the power dialer dials the serial number for each agent. No complex mathematical assumptions.

The agent called the phone number. (If you do a 1:1 ratio loop in the guess call, it’s a power user).

Productivity : Smartphones are more efficient

Predictive Dialer: The Predictive Dialer takes care of the agent’s time. It reduces agent idle time and increases productivity, i.e. agent talk time. You can expect this to give an agent efficiency of 80% or higher. This is because the next number is called before the agent finishes calling. This results in faster completion of Predictive Dialer campaigns.

Power dialer

Advanced power dialer is also effective, providing about 60% or higher performance, but not as efficient as a predictive dialer in prioritizing the agent’s time. This is because the next phone number is only dialed after the agent ends the call. This means that the Power dialer campaign takes longer than the predictive dialer campaign.

Call quality : strong calls deliver better CX

Predictive Dialer: In predictive calling, an agent is connect after the caller answers the call. This means that your customers or prospects may experience awkward silence, blaring music or music until an agent connects. This can make them anxious and/or cut off.

Power dialer

Power dialer connects the agent before the phone is connect. This means your client/prospect hears as soon as the agent responds.

Training: Training is require to become an efficient Dialer.

Predictive dialer

Predictive dialer is more complex. Controllers/administrators need to learn how to adjust many other settings such as spin speed to get the best results.

Power dialer: Power dialer is based on a straightforward concept, easy to use and requires no training/learning to use.

Compactness : strong spinners ensure easy performance

In many countries, you need to be careful when using your phone. For example, in the US, if your call exceeds 3%, you can get a hefty fine. When using your cell phone, you need to set the call settings to ensure you stay within your phone’s limits.

Voicemail : A strong dialer allows you

More than 30% of outgoing calls in the United States reach an answering machine or voicemail. While aggressive calling has a chance to leave a message, predictive calling does not. This is because all calls connected to answering machines are automatically dropped by Predictive Dialers.

How to choose between Power & Predictive dialer by Kingasterisk Technologies?

No caller is better or worse than another. Each has advantages. Choose which dialer to use based on these four criteria:

Data Quality

Choose a predictive connector when the data quality is poor (for example, provided by a 3rd party) and your connection ratio is expected to be 20-30% or lower. If the data quality is high, meaning the connection ratio is 50% or higher, choose power call.

Size of Your Call List

Predictably recommended for 1000+ calls per day. Or when you have to make 300+ calls a day for an agent. Power Dialers are use for medium to large phone lists. Use when you need to make 100-900 calls a day. Or when you have to make 100-250 calls a day for an agent.

Your Priorities

If agent time or agent performance is a priority, use Predictive Dialer. For example, if you don’t have a dedicated agent to call, you can use predictive calling. If customer experience is a priority, use the power dialer.

Product Value

If the value of your product is low, the value of each phone is low, so it makes sense to use a predictive dialer. I recommend power dialers when the price of the product is higher.

Conclusion

Kingasterisk Technologies allows five calling modes in its contact center software including predictive dialers, Power Dialers, IVR dialers, Preview and Manual dialers. I hope this infographic and article will help you make an informed choice about when to use them.

By
February 25, 2023
role-of-voice-broadcasting-in-education-industry
23Feb
Voice Broadcasting Software

Role of Voice Broadcasting in Education Industry

Education is one industry that requires consistent communication. 

Let’s consider a school with a thousand students. If you want to communicate a message regarding exams or online classes, you must ensure the message reaches all the students. And let’s not forget the parent population, the teachers, and the non-teaching staff.

Such large-scale communication requires a robust, reliable, and hi-tech solution. Voice Broadcasting software ticks every criterion and serves as a promising tool for schools and colleges.

It has helped us to solve many problems like reminders, notifications for regular PTM (parents-teacher meet), and the lists go on. Voice communication increases your engagement with students, and parents, anytime, and can be done as quickly as possible.

Nowadays, the Educational Industry is moving towards a progressive process of communication and an accurate assessment through voice broadcasting. Voice Broadcasting is used to spread relevant information like Exam dates disclosure, Event Updates, Fee Reminders and many more.

What Is Voice Broadcasting & What Does It Do?

Voice broadcasting by Kingasterisk Technologies is the platform to reach a large number of people in the shortest time. 

It can be used for promotion, updates, building closure, and sending information quickly. 

Voice Broadcasting Software helps you to reach out to your target audience in multiple languages and is very effective. It simply contacts your customer with saving time with an automated solution. 

Quality does matter and plays a heavy role as your information must reach everyone, and no one should miss the information. 

We have entered the world of automation, and voice broadcasting software serves as a base.

By definition, Voice Broadcasting is the technology that allows you to connect and communicate with people on a large scale. The technology allows you to disseminate messages to thousands of recipients in one go. Using a centralized system and a phone number, you can send pre-recorded messages and automated voice calls to any number of people.

Voice broadcasting is a highly preferred mode of communication for businesses across various industrial sectors.

Businesses use voice broadcasting to:

– Conduct surveys

– Send notifications and reminders

– Make corporate announcements

– Send event invitations

The impact of Voice Broadcasting has breached the boundaries of the business sectors and made its way into the educational industry.

So, how is this communication solution faring in a completely different environment? 

How are schools using Voice Broadcasting to optimize communication?

Let’s find out.

Features of Voice Broadcasting Software for Schools:

Easy to Install

It is easy to install. Find a Voice broadcasting software that operates on the server and set up your account.

Grouping of Contacts

You can save up your contacts. You can also do the Grouping of contacts by Voice broadcasting software.

Endless Storage Capacity

Voice broadcasting software has endless storage capacity. You can save as per your choice.

Anyone can Use It once Setup

You can delegate the responsibility to other staff or divide it by grade as per your convenience.

Voice Broadcasting & Its Role In Educational Institutions

Generally, educational institutions use Voice Broadcasting to spread information about:

– Exam schedules

– Fee reminders

– Event updates

In this pandemic situation, the same technology may serve as a handy tool to keep parents and students informed about online classes, physical classes, online tests, etc.

However, this is just the tip of the iceberg. There are more uses to this amazing technology than we know.

Helps in the Admission Process

Voice Broadcasting will help the Admission process by running various admission broadcasting campaigns. 

It will boost up the admission process. 

Voice broadcasting allows you to assign different virtual numbers for every marketing campaign and efficiently track the responses. By the use of this amazing technology, we can eliminate the hassles of calling everyone individually. 

Here it will save time and workforce to a very high extent. 

Instead of calling each prospective parent or student, the messages can be sent simultaneously to all the students who gain admission and those who don’t. 

You can pre-record the messages and broadcast them. Once the caller receives the message, the message is automatically proclaimed.

Allows Anywhere, Anytime Learning

Voice technology enables you to record podcasts and make them available 24/7. Students can access the podcast from anywhere with a smartphone and internet connection. They can also download them and listen to the podcasts on a loop. This means that students can use quality study materials and revise at their convenience.

Conducts Online Exams

Since remote studying is widely practiced, voice broadcasting can serve as a channel to conduct oral exams or viva. 

Students can record their answers and send them to the examiner for assessment. Features like Speech to Text conversion will also enable examiners to understand the oral answers more clearly. The answers can also be recorded for future reference.

Enables School-parent Communication

Schools or colleges can use voice broadcasting as one of the most innovative ways to connect with parents at any time. Teachers can communicate with parents and vice versa using this technology. 

Voice broadcasting is consider as one of the most inventive methods for educational institutions to connect with parents anytime, be it schools or colleges. It ensures the best platform for communication between parents and teachers also.

By Voice broadcasting, institutions can notify the parents about their school premises, remind them of a school trip, PTA meetings, send holiday greetings and also endorse star performers.

Using voice broadcasting, institutions can inform parents about:

– School schedules

– PTA meetings

– Fee structures

– Student academic progress

New School Policies

In today’s busy world, parents may sometimes miss out on school-related information when it is conveyed to them through posts, emails, or mobile apps. 

Fortunately, Voice Broadcasting ensures that the message reaches the parent through pre-recorded telephonic messages.

Enables Marketing and Social Welfare Campaigns

Educational institutions are wielding the power of Voice Broadcasting to run social welfare campaigns like:

– Anti-ragging

– Drug abuse

– Child security

– Women safety

– COVID-related hygiene protocols

Voice broadcasting can be an effective tool to drive awareness and encourage students to open up if they face any issues.

You are able to allot different virtual numbers to each of these campaigns. With voice broadcasting, we are able to make students aware of the drives running in an educational institution. 

As a result, students can contact the institution regarding the problem they have been facing without giving their identity.

On the other hand, it is also used to run admission campaigns at the start of every academic year. School admins can collect parental feedback and identify the prospective new students for the academic year.

Benefits of Voice Broadcasting in Academic Institutions

Schools have a busy schedule with day-to-day activities, so it becomes difficult for them to stay in touch with everyone. 

This is where voice broadcasting plays its role. By using it, each school type preschool to university can customize the message as per their need. 

For elementary schools, it becomes easier to update parents regularly, rather than sending manual notes. They just need to send a single reminder about the upcoming assignment, activities, or trip. 

Pre Primary schools can effectively use this service to inform parents about the upcoming events, in which their child needs to participate. It can also be use to alert parents when the class has been cancel due to any issues.

Whether a play school or a full-fledged university with thousands of students, Voice Broadcasting serves as an omnipotent communication tool.

In Kindergartens

Kindergartens can send voice alerts to parents about upcoming activities and events. Furthermore, parents can be kept informed of the ins and outs of their students to ensure their safety.

Teachers can also send voice broadcasts to keep parents updated on home assignments. Teachers can also share academic progress and behavioral issues with parents to encourage parental involvement.

In High Schools

Everything from PTA meetings, academic progress, and school schedules to the latest events can be disseminated via Voice Broadcasting. Teachers can also reach out to a particular group of students and parents by dividing their accounts as per the classroom.

In Colleges & Universities

Voice broadcasting enables college and university admins to run their campus like a small city with the additional task of keeping parents in the loop. 

Voice broadcasting can be use to send messages related to:

– Admissions

– Career counseling 

– Alerts

– Scholarships

Conclusion

Strengthen Your Communication with Kingasterisk Technologies

Kingasterisk is a top name for hi-tech communication services in India. Kingasterisk  is the preferred service provider for many businesses and educational institutions.

Our Voice Broadcasting service allows schools and colleges to stay well-organized and well-connected with their student community. We help you share crucial alerts and important updates to a gigantic volume of telephone numbers, all with a single click.

The main benefit of having it is its flexibility. You are not bound to send an SMS. You can send a voice call and have a follow-up email. 

Anybody can choose the communication which works best for your school and parents. It is use to drive your business and help the parents to give maximum to their child. 
If you are also searching for voice broadcasting software and SMS broadcasting software, then you can contact us at Kingasterisk Technologies. We have come up with an advance voice broadcasting software which can be customization as per your requirements.

By
February 23, 2023
The-Future-of-Voice-Communication
20Feb
Voice Broadcasting Software

Empower your Calls with sound Box Dialer: the future of Voice Communication

Imagine a world where every spoken word is as clear as a bell, where every conversation flows effortlessly, and where your business interactions leave an indelible mark. Are you prepared to change your voice correspondence? Say hello to the future with KingAsterisk’s innovative Sound Box Dialer – the ultimate solution to elevate your call center experience. Find how this state of the art innovation can change your business collaborations and take your communication higher than ever.

Unleashing the Power of Sound Box Dialer

Picture this

A seamless call center experience where every interaction is crystal clear, every conversation flows effortlessly, and every connection is meaningful. Sound Box Dialer rejuvenates this vision, offering a game-changing way to deal with voice correspondence. With its advanced features and intuitive interface, it’s more than just a dialer – it’s a communication revolution.

Why Sound Box Dialer?

Ever felt frustrated with dropped calls, static-filled conversations, or misheard information? Say goodbye to those woes with Sound Box Dialer. 

Here’s why it’s the future of voice communication:

Crystal-Clear Conversations

Bid farewell to garbled conversations and hello to pristine audio quality. Our dialer guarantees that each word is heard with the most extreme clarity, making errors a relic of times gone by.

Seamless Connectivity

Tired of calls dropping at crucial moments? Sound Box Dialer keeps a strong and continuous association, guaranteeing that your discussions stream without interference.

Effortless Integration

Worried about compatibility with your existing systems? Dread not! Our dialer consistently incorporates your ongoing foundation, making the transition smooth and bother free.

Enhanced Productivity

Time is money, and our dialer understands that. With instinctive controls and smoothed out highlights, your team can focus on the main thing – building important client connections.

A Brief look into What’s in store

Envision a reality where each call feels like an up close and personal discussion. Sound Box Dialer brings you a step closer to this reality, with features that redefine voice communication:

Smart Call Routing

Bid farewell to manual call transfers. Our dialer intelligently routes calls to the most suitable agent, ensuring that customers are connected with the right person from the get-go.

Real-time Analytics

Ever wondered about the effectiveness of your calls? Acquire significant insights with ongoing investigation that assist you with fine tuning your correspondence methodology and pursue information driven choices.

Personalized Customer Profiles

Say goodbye to generic interactions. Our dialer gives specialists nitty gritty client profiles, empowering customized discussions that have an enduring impression.

Multi-channel Backing

In a universe of different correspondence channels, Sound Box Dialer stands apart by supporting multi-channel communications, from voice to visit, email, and then beyond.

Empowering Your Business, One Call at a Time

At KingAsterisk, we’re not simply offering software – we’re giving a solution that enables organizations to flourish in the computerized age. Sound Box Dialer isn’t simply a device; a distinct advantage changes the manner in which you associate with your audience.

Tailored Call Experiences

Customize each call journey to match your customer’s preferences, creating a sense of personalization that truly resonates.

Efficiency Amplified

Boost your team’s productivity as the dialer handles time-consuming tasks, freeing them to focus on building meaningful connections.

Seamless CRM Integration

 Watch as customer data seamlessly syncs with your CRM, enhancing every interaction with a wealth of insights at your fingertips.

Language No Barrier

Break language barriers effortlessly, as our dialer supports multiple languages, allowing you to engage with a diverse clientele.

Real-time Assistance

Empower your agents with real-time prompts and suggestions, ensuring every conversation is on-point and solutions are spot-on.

Interactive Voice Response

Elevate customer self-service with interactive voice response, allowing quick issue resolution and reducing wait times.

Smart Follow-ups

Leave no opportunity untapped with automated follow-up calls, nurturing leads and solidifying customer relationships.

Instant Call Recording

Keep a record of every call for training, quality assurance, and regulatory compliance – all at your fingertips.

Redefining Engagement 

Introduces wait-time entertainment or promotional messages, keeping callers engaged and turning hold time into a valuable interaction.

Innovative Survey Integration

Seamlessly integrate surveys into your calls, gathering crucial feedback while the experience is fresh in your customers’ minds.

Adaptive Scripting

Equip your agents with adaptable scripts that evolve based on customer responses, creating fluid, natural conversations.

Global Connectivity

Reach out to customers around the world effortlessly, with international calling capabilities that erase geographical limitations.

The ideal opportunity for Change is Now!

Are you ready to take your call center experience to the next level? Embrace the future of voice communication with Sound Box Dialer. Come along with us in transforming the manner in which organizations cooperate, associate, and impart.

The undeniable trends are blowing, and they’re directing you towards a future where correspondence isn’t simply a discussion; it’s an encounter. 

Productivity on Overdrive

Give your team the gift of time. Our intuitive features enable your representatives to focus on building connections as opposed to grappling with innovation.

Personalization Perfected

Generic interactions? No more. Equip your representatives with client profiles that let them tailor every discussion for greatest effect.

Empower Your Business

More than a device, Sound Box Dialer is your mystery to unlocking your business’ true capacity. Make a permanent imprint on your industry with unmatched correspondence.

Act Today, Thrive Tomorrow

Don’t wait for change – create it. The future is calling, and it’s advising you to embrace the conceivable outcomes of Sound Box Dialer.

Experience the Future Today

Don’t wait for tomorrow to experience the power of Sound Box Dialer. Raise your correspondence, upgrade your client connections, and engage your group with this progressive innovation. The fate of voice correspondence is here – and it’s readily available.

Prepared to set out on this journey of development? Keep in mind, in a world that is continually developing, remaining ahead implies embracing change. Come along with us in molding the eventual fate of voice communication with Sound Box Dialer – where each call is a platform toward a more brilliant tomorrow.

Begin Today!

Why pause? The future of voice communication is calling, and it’s calling on Sound Box Dialer. Embark on this extraordinary journey and revolutionize your communication experience. Your business deserves nothing less than the best, and with Kingasterisk Sound Box Dialer, the best is exactly what you’ll get.

Conclusion

In a world where communication is key, don’t settle for less than exceptional. Sound Box Dialer from Kingasterisk is more than just a dialer – it’s a gateway to unparalleled voice communication. Empower your calls, enhance your connections, and embrace the future with Sound Box Dialer. Your journey to superior voice communication starts now.

By
February 20, 2023
Begin-Your-Call-Center-Journey.
05Feb
Call Center

Launching your Call Center: A Step by Step Guide On how To Start a Call Center

Are you ready to revolutionize your business with a call center? Look no further! KingAsterisk, your trusted call center dialer solution provider, has got you covered. In this guide, we will walk you through the most common way of beginning your call center without any preparation. We should make a plunge and explore the universe of client support greatness!

Why Choose KingAsterisk?

Before we set out on this thrilling journey, it’s critical to comprehend the reason why KingAsterisk is your optimal partner. Our call center software solutions have been intended to smooth out your activities, upgrade consumer loyalty, and lift productivity. With us close by, you’re exceptional to handle the difficulties of call center management.

Step 1: Define Your Call Center Objectives

Setting clear objectives is the cornerstone of your call center’s success. 

Ask yourself:

  • What are your specific goals?
  • Who is your ideal interest group?
  • What sort of administrations will you give?

By responding to these inquiries, you make ready for a clear cut call center methodology.

Step 2: Choose The Right Location

Location is key in the call center world. Consider factors like work accessibility, cost for many everyday items, and vicinity to your objective market. Finding the ideal place can fundamentally affect your functional expenses and workforce quality.

Step 3: Assemble Your Dream Team

Your call center is only as good as the people who run it. Hire a skilled and motivated team. Keep in mind, a persuaded and thoroughly prepared team can improve things greatly in client support.

Step 4: Select The Ideal Software Solutions

This is where we come in. KingAsterisk offers state of the art call center software solutions that guarantee smooth activities, including continuous checking, automatic call appropriation, and high level revealing elements. Our solutions are intended to take care of your particular requirements and give a remarkable client experience.

Step 5: Craft A Stellar Training Program

Proper training ensures your team is well-equipped to handle customer inquiries and issues effectively. Put time and assets in comprehensive training projects to support your group’s presentation.

Step 6: Develop Your Call Center Scripts

Scripts are the backbone of your call center interactions. Make thoroughly examined scripts that guide your representatives through different situations. Tailor your scripts to match the personality and branding of your business.

Step 7: Embrace Multichannel Communication

The modern call center solution doesn’t limit itself to just voice calls. Embrace different communication channels, including email, talk, and internet-based entertainment, to meet your clients where they are.

Step 8: Implement Quality Assurance

Quality assurance is your safety net for maintaining high standards. Regularly monitor and evaluate calls to ensure that your agents are meeting your service standards.

Step 9: Analyze And Optimize Performance

Use data and analytics to continuously improve your call center’s performance. Recognize bottlenecks, track key execution markers, and pursue information driven choices.

Step 10: Provide Stellar Customer Support

Ultimately, it’s all about your customers. Guarantee that they have a positive and consistent experience while cooperating with your call center. Respond promptly to their inquiries and resolve their issues efficiently.

Customer service is the new marketing. Can you afford not to invest in it?

Conclusion

All in all, starting your call center is a thrilling undertaking that requests cautious preparation, the right programming solutions, and a client driven approach. With KingAsterisk as your partner, you’re well on your way to achieving excellence in customer outsourcing phone service. Reach out to us today and begin your journey towards a fruitful call center that really has an effect. Your clients will be much obliged!

By
February 5, 2023
Direct-Inward-Dialing-software
01Feb
 DID Management Software

Unlocking Access-How Direct Inward Dialing (DID)Transforms Communication

As a leading call center software solution supplier, we at KingAsterisk know the significance of smoothing out communication channels. In this blog, we’ll explore how Direct Inward Dialing (DID) upgrades your communication methodology. Prepare to unlock the capability of DID Management Software, and remain with us for a few invigorating insights and significant counsel.

What Is DID, And What Difference Does It Make?

We should begin with the basics. DID, or Direct Inward Dialing, is a telecommunication service that allows external callers to reach specific internal extensions directly, without going through a receptionist or an automated menu. It resembles having an immediate line to individual representatives or divisions, making the communication interaction smoother and more proficient.

Unlocking Efficiency

With DID, you can say goodbye to the hassle of navigating complex phone trees. Just dial the desired extension, and you’re connected directly, saving time and reducing frustration.

Why DID Is A Game-Changer In Communication

Enhancing Customer Experience 

Picture this: a customer needs support and wants to reach your technical team. Instead of being routed through multiple options, they dial a specific extension and connect directly to a knowledgeable representative. This consistent experience can have an enduring beneficial outcome.

Improving Internal Collaboration 

It isn’t just for external communication. It’s similarly useful inside your association. Each team member can have their unique DID number, making it easy for colleagues to reach each other directly. No more chasing emails or waiting for callbacks.

Flexible Scaling

As your business grows, adding more DID numbers is a breeze. Whether you’re extending your support group or opening new offices, it gives the adaptability to adjust your correspondence construction to evolving needs.

Analyzing Call Data

DID numbers can be instrumental in tracking and analyzing call data. By allocating exceptional numbers to various promoting efforts or publicizing channels, you can gauge the adequacy of each mission with accuracy.

The Magic Of DID In Customer Support

Imagine a scenario where a customer encounters an issue with your product or service. They call your customer support number and are greeted by a friendly voice. Here’s where DID Management Software – Easily Manage DIDs and Forward Calls Comes into play.

Did you know that 75% of customers prefer speaking to a live agent when they need support?

It allows your customer support agents to have their individual extensions. This implies that when clients call, they can straightforwardly arrive at the specialist who can best help them. No more transfers, no more waiting on hold. It’s a customized and productive experience.

Let’s Talk Scalability

As your business grows, so does the need for scalable communication solutions. DID makes this transition smooth and effortless.

With DID, you can quickly add new extensions as your team expands. Whether it’s a new sales department, additional customer support representatives, or even a remote team member, your communication system can adapt to your organization’s evolving needs.

Making The Most Of Call Data

Here’s an interesting aspect of DID that often goes unnoticed: the ability to analyze call data.

Data is the new gold, and DID help you mine it!

By allocating one of a kind DID numbers to various promoting efforts or publicizing channels, you can follow the presentation of every one. This implies you can apportion assets more effectively and put resources into what’s truly driving outcomes.

Did We Mention Security?

Security is a top concern for organizations today. With DID, you can carry out strong safety efforts.

It considers improved security features like call checking, call recording, and encryption. You can guarantee that delicate data stays safeguarded and that your communication system meets consistency prerequisites.

Conclusion 

Direct Inward Dialing (DID) is more than just a telecommunication service. 

Don’t let your communication system be a bottleneck. Embrace DID and set your business in a direction for progress!

At KingAsterisk, we’re committed to providing you with the best solutions to unlock the full potential of Direct Inward Dialing. Reach out to us, and let’s embark on a journey of communication transformation together.

Stay ahead of the competition, stay connected with your customers, and stay efficient in your communication – all thanks to the power of Direct Inward Dialing.

By
February 1, 2023

© 2024, Kingasterisk Technologies All Rights Reserved.
Asterisk is a Registered Trademark of Sangoma Technologies.