At KingAsterisk Technology, we specialize in call center solutions. Contact center solutions are the tools and software that help the agents and customers easily communicate and manage the requests. One of our champion contributions is VICIdial. Traditional solutions, while vigorous, can feel obsolete. That is the reason we offer Custom VICIdial. It’s intended to settle on contact center tasks smoother and really captivating. This incredible asset changes how call centers work. While making them more proficient and financially savvy.
What is VICIdial?
VICIdial is an open-source call center software that coordinates consistently with VoIP dialers. It offers a predictive dialer, guaranteeing specialists connect with clients quicker. The framework’s strength and unwavering quality are likewise much of the time referenced, ensuring continuous activities. But that’s just the beginning. It provides an auto dialer mode that increases call connect ratio and agents can make more calls. Because the automated dialer automatically dials another number after one that leads to higher agent productivity. Your call center process is the standard method your service reps use when handling customer calls
- Ability for an agent to call clients in succession from a database through a web-based screen.
- Ability to display a script for the agent to read with fields like name, address, etc. filled-in.
- Ability to set a campaign to auto-dial and send live calls to available agents.
- Ability to dial predictively in a campaign with an adaptive dialing algorithm.
Why Choose VICIdial?
Efficiency and Cost Reduction
VICIdial smoothers out call center work, saving time and decreasing expenses. Specialists can deal with both inbound and outbound calls thanks to its strong features. By facilitating VICIdial in the cloud, expensive equipment foundation and upkeep costs are eliminated. Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) systems are built-in. They are directing calls to the right agents and handling routine inquiries without human intervention. With a hosted dialer, call centers can rely on a stable and resilient platform to handle their mission-critical operations.
Enhanced Agent Performance
The first benefit of using this feature of the contact center solution is that it can help to keep customers happy. VICIdial includes call recording features and agent performance monitoring. Managers can review calls to ensure quality and provide targeted feedback. It implies the client gets associated with a similar specialist each time he looks for help. This prompts further developed specialist execution and consumer loyalty.
Blended Call Center Solutions
In order to provide ongoing support and proactive service, blended contact centers handle both inbound and outbound interactions with customers. VICIdial upholds both call center activities. It permits specialists to deal with both inbound and outbound calls. Instead of a possibility or client returning a missed call and getting somebody from an alternate group. This adaptability ensures that resources are utilized effectively and adjusts duties in response to ongoing interest. ACD can distinguish keywords and use call routing to find a specialist acquainted with that product offering, guaranteeing help on the principal attempt.
Key Features of VICIdial
- Predictive Dialer System
- Call Center Management
- Inbound Call Handling
- Outbound Campaign Management
- Automatic Call Distribution (ACD)
- Interactive Voice Response (IVR)
- Call Recording Features
- Agent Performance Monitoring
- Customer Relationship Management (CRM)
- Multi-tenant Call Center Software
- Cloud-based Call Center Solutions
- Call Analytics and Reporting
How Does VICIdial Benefit Your Call Center?
VICIdial is designed to meet the demands of modern call centers. Its open-source nature means it can be customized to fit your specific needs. The VICIDial scalable solution is one that is flexible enough to handle the increasing growth capacity of the business. Whether you’re a small business or a large enterprise, VICIdial can scale with you. This means the growth will be supported by the highly scalable solution.
Did you know? Companies using VICIdial report up to a 50% increase in agent productivity and a 40% reduction in operational costs. These are significant savings that can be reinvested into your business.
The KingAsterisk Advantage With Custom VICIdial Technology
Choosing KingAsterisk Technology means partnering with a team of experts dedicated to your success. The design of the workstation, where the agents spend most of their time, can have a significant impact on these factors. We offer extensive support, guaranteeing your progress to VICIdial is smooth and consistent.
Live Reports
Monitor Queues and specialist execution through completely adaptable, constant dashboards. Custom VICIdial offers live reports features for businesses. This means you can track call center performance in real-time. Track trends and patterns for more efficient staffing and SLA management. Managers get instant insights into agent activity, call volumes, and more.
Custom GUI and Branding
The Branding feature lets you upload customized branding for an Unified Communications Manager. With Custom VICIdial, you get a unique graphical user interface. It’s intuitive and straightforward to explore. In addition, you can include your own logo. Convenience is further developed by a very much planned UI, simplifying the site’s route for visitors. This makes a tweaked understanding for your group.
Ownership and Flexibility
Expert execution is one of the KPI, particularly now that such endless agents are working from home at some part of the time. One of the best parts about Custom VICIdial is ownership. The dialer is yours. The code is yours. This new take on flexibility makes perfect operational and business sense. This means you can customize it further. You can even resell it to other customers.
Engaging Design
Custom VICIdial’s design is smooth and appropriate according to present day technology. Your group will not become weary of it, even with everyday use. The product ought to be tastefully intended to establish a charming aesthetic for the specialists. The dashboard shows generally fundamental subtleties obviously. It allows you to directly generate call live reports.
Ready to Transform Your Call Center?
Call center operations depend on a normalized interaction to deal with calls and guarantee great help throughout the day. Is it true that you are ready to see the VICIdial impact, in actuality? Reach us immediately to figure out how VICIdial can assist you with saving time and money by smoothing out your call center tasks.
Nothing is more demoralizing or frustrating than wasting time sitting around waiting for a customer to call. By choosing KingAsterisk Technology, you ensure that you are getting the best solution. We tailor it to your needs, with expert support every step of the way. Let’s make your call center more efficient and cost-effective with VICIdial. Don’t settle for outdated software.
