Dashboard
With SMAP’s dashboard, everything you need to control and tweak your dialer is in one place. You can easily see important stats and change how your dialer looks, making it simple to get things just right.
Report
The dialer made it easy to get a clear picture of calling activity. It created detailed reports showing who was called, for how long, and how often, and you could download those reports to look closely at the data and make your calling process better.
Real Time Report
SMAP showed live stats, like how long calls lasted, how many connected, and what each agent did, so managers could make smart choices based on actual results. For up-to-the-minute information, we put together a real-time report focused solely on incoming calls.
Inbound Report
The custom theme dialer included a detailed inbound call report feature, providing users with insights into call frequency and duration. This data empowered users to identify peak call times.
Modify User
With this dialer, folks can make their phone’s calling screen their own by choosing different looks. We made sure it was easy to pick and switch between these custom Modify user themes.
Agent Login
The dialer features a streamlined agent login process, prioritizing speed and security for call centers. Agents can jump right into their work with instant profile access, cutting down on wasted time and boosting how much they get done.
Agent Calling Portal
The dialer is designed for seamless integration within agent calling portals, enhancing user experience. This system makes handling calls much easier, thanks to simple controls and designs that are nice to look at.
Agent Web Client
The custom theme dialer was developed to integrate with the Agent web client, allowing for brand-specific customization. Our work focused on creating a responsive and intuitive dialer that maintained consistency
Call Back Options - Agent
SMAP’s custom theme dialer included robust ‘Call back options’ for agents, streamlining follow-up and improving customer engagement. This feature allowed for scheduled callbacks and agent-specific reminders
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