Login Page
To access the dialer system, users use this safe and easy-to-navigate login page. It’s designed with strong security measures, providing a reliable entry point for managing communication processes. I kept the design simple, so users can get to work quickly.
Dashboard
This dialer dashboard gives you a complete picture of your call center’s activity, right now. You can see how things are going, manage calls easily, and make changes to improve how your team works.
Real Time Report
This feature provides instant, actionable insights into call center performance. The dashboard gives leadership an instant view of agent activity, call data, and campaign outcomes. This immediate information enables informed, data-driven management.
Report
A Reporting system for a dialer, providing key performance indicators like connect and conversion rates. The system enabled detailed agent-level performance tracking. Companies can fine-tune their phone outreach to work better and get more done.
Campaign Management
A robust campaign management system within a cloud dialer platform, enabling users to efficiently create, launch, and monitor outbound calling campaigns. Features included detailed reporting and real-time analytics for increased user productivity.
User management
An efficient user management for a call center dialer system. This allows administrators to create, retrieve, and delete user accounts with varying roles. It ensures secure access and efficient control over the dialer platform’s user base.
Agent Login
This robust yet smooth interface allows Agents to login into the system for an overall review of the campaign list management. A key aspect of this project involved building a safe and reliable login system. This was focused on protecting sensitive data and managing user access.
Agent Portal
We built a portal where agents can safely manage clients, find helpful materials, and keep tabs on their results. This tool is all about making their work more efficient and giving them what they need to do well.
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