Admin Login Page
Logging in shouldn’t be a headache, but it has to be safe. Our new admin page secures sensitive call center records behind extra layers of protection without making the interface a maze. The result? Fewer login errors and a much smoother start to the workday for our admins. Overall, it ensured safe and smooth entry into the dialer system.
Admin Dashboard
The Admin Dashboard provided a complete overview of ongoing campaigns and agent activity. Real-time stats helped admins monitor performance without switching screens. Important metrics were displayed clearly for faster understanding. This allowed better control over operations and quick decision-making. It improved visibility across the entire call center workflow.
Real-Time Report
The Real-Time Report provided instant data on calls and staff activity, giving managers a live look at how campaigns were moving. By catching bottlenecks the moment they happened, leadership could pivot their strategy on the fly.
Campaign Lists
We built the Campaign Lists section to streamline how admins handle high volumes of work. By grouping every campaign detail into one clear view, the platform allowed for instant updates—whether that meant pausing a project or adjusting its settings.
Agent Login Page
We built a fast and secure Agent Login Page for smooth daily access. Our new login system is fast and simple. Agents don’t have to deal with technical glitches first thing in the morning. By clearing out the clutter while maintaining high safety standards, we’ve made it possible for everyone to start their calls instantly. No more setup delays.
Agent Dashboard
The Admin Dashboard provided a complete overview of ongoing campaigns and agent activity. Real-time stats helped admins monitor performance without switching screens. Important metrics were displayed clearly for faster understanding. This allowed better control over operations and quick decision-making. It improved visibility across the entire call center workflow.
Dispo Screen
The Dispo Screen allowed agents to select call outcomes quickly after each call. I laid out the options plainly so choosing one would be a breeze. This helped maintain accurate call records. Faster disposition updates improved reporting quality. It also reduced after-call work time for agents.
Load A New Lead
With the Load A New Lead feature, we finally cut through the friction of assigning incoming prospects. Agents could instantly receive new leads without system delays. Lead data appeared clearly on the screen for quick understanding. This reduced idle time between calls.
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