Soundbox dialer allows you to play sound files through just clicking on a button. It is a cost effective solution for call centers located in countries like, USA and UK. Agents can communicate with their customers by clicking on voice buttons. Soundbox dialer is one of the most intriguing software in sophisticated, or more precisely, intelligent, call center software.
For example, if a customer says “Hello,” the telephone agent might react with “How may I help you?” The Soundbox would play “How may I help you?” to the consumer if the “Help?” labeled option was selected.
We highlight here the advantages happening by soundbox dialer:
Consistency
Agents can use the Soundbox dialer to provide clear and consistent messages on each call.
Reduce Calling Cost
In modern times international calling is very expensive. So, many call centers that are located in the USA and UK use soundbox dialer. Because soundbox dialer helps reduce per calling cost and it is also easy to use. Thus, Soundbox dialer boosts income while reducing possible costs.
Record all Calls
You can record a call when a customer gives the answer of the call and it can be kept as a proof. Users can also know about an agent’s performance by hearing recordings and knowing the mistakes of their agents.
Call Transfer to Another Agent
Soundbox dialer enables call transfer that lets agents quickly easily transfer live calls to another agent or an expert who has the technical expertise or working experience to resolve a complex query that your caller is interested in knowing.
Customizable
It is a fully customizable solution and agents can add audio files as per their needs. It is mobile friendly. So, you can use it anytime and anywhere.
Increase Productivity
Soundbox dialers increase your business productivity by reducing cost and increasing sales. It helps to assess the productivity per call and discover the customer experience of every client in each interaction.
Close More Leads
You can close more leads by transfer calls easily and quickly to another experienced agent. Thus, you can increase your business productivity.
Reporting and Analytics
Analyse your agent’s activities by automatically generated reports. Improve the overall efficiency, productivity, performance, and intelligence of your call center by reports.
