Dashboard
The admin dashboard displays call center statistics such as agent activity, call dispositions, inbound/outbound calls, and system metrics. This personalized experience improved usability and decision-making.
Admin Real Time Report
The real-time report management dashboard provides real-time information on live agent status, call statistics, and system metrics for call center operations. With this, admins could really fine-tune how well the system ran and keep everything working smoothly.
Admin Report
Reports management dashboard displaying real-time, agent, call, time clock reports, server stats, and system summaries for monitoring performance. This empowered administrators to make data-driven decisions and optimize operational efficiency.
Admin User Group
The User Groups Management dashboard provides a comprehensive view of user groups, their associated users, their active status, and administrative controls for group editing or addition. It kept client information safe and the system running smoothly.
Admin Campaign
The campaign management dashboard for NDP is well-structured, enabling administrators to efficiently monitor, edit, and manage multiple campaigns. We gave them the ability to plan out campaigns, get very specific data on their results, and break down their audience into tiny groups
Agent Login
The NDP dialer system features a secure and user-friendly re-login page for quick access and efficient communication management. This design was chosen to take the pain out of logging in and make the whole agent process more efficient.
Agent Portal
This Agent Dashboard shows call metrics, agent status, a dial pad, and scripts for interactions. This portal empowered agents to manage client interactions efficiently and access critical information in real-time.
Agent Live Call
Right on the dashboard, agents see their current call, with all the important bits—call details, if it’s on hold, and how to transfer it. If you want to know more, just ask! Agents can also pull up customer info fast and use the call controls.
Agent Pause Call
The agent dashboard provides a comprehensive view of call details, live status, and disposition options for effective call handling. We prioritized agent experience in the NDP Client Theme by implementing a user-friendly ‘Agent Pause Call’ feature.
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