Welcome Page
The welcome screen for Dialer provides options for Admin and Agent login. It was designed so that users would know right away what the platform did and where to find things.
Dashboard
A user management interface displaying a list of users with their roles and statuses. They could arrange the dashboard to their liking, which meant it was both tailored to them and packed with useful information.
User List
The user management screen displays a list of users with their roles, status, and modification options. This allowed for streamlined user administration and improved overall platform usability.
Modify User
The screen displays the admin rights and access settings for a specific user. This was designed to give clients the ability to control their workforce within the application.
Campaign List
Campaign management interface displays a list of campaigns with options to add, edit, or delete them. They made it so anyone could quickly find what they needed, put things in order, and check campaign data, making sure campaigns ran smoothly.
Admin Lead Loader
Lead loading interface is a tool designed for uploading and managing lead data, offering various customization options. Because of this feature, people got more done, and all the lead information was much easier to manage.
Agent Login Screen
The system provides a login page for agents to access the system with user credentials and campaign selection. This design choice aimed to improve agent satisfaction and reduce potential login frustrations.
Agent Dashboard
The call center agent dashboard offers various functionalities such as dial control, customer data recording, conversation results, direct dial, web phone, and call queue. This empowered them to make informed decisions and deliver exceptional service.
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