Admin Login Page
For the BERK Client dialer, admins got a secure, easy-to-use login page. We made sure to bump up the security to safeguard private details, and it helped them manage things smoothly.
Admin Live Dashboard
Custom dialer included an ‘Admin Live Dashboard’ that provided real-time insights into agent activity and campaign performance. With this, they could quickly adapt and make smart choices using the available data.
Real-Time Main Report
Custom dialer featured a ‘Real-Time Main Report’ that offered managers immediate insights into call center performance. This provided critical data for on-the-spot adjustments and informed decision-making.
Inbound Report
We added a report to the dialer that broke down all the incoming calls. It showed things like call numbers, how long people were on hold, and who got what calls. This let managers see where they could make changes to staff and give better service.
Outbound Calling Report
The dialer allowed for comprehensive outbound call reports. With these reports, you could easily understand agent productivity and campaign success, which allowed for data informed improvements to calling strategies.
Campaign Management
Dialer theme featured robust campaign management tools, allowing for granular control over call flows and lead distribution. It allowed us to really zero in on the right audience, which made our campaigns work much better.
Agent login
A streamlined agent login process, ensuring quick and secure access to the platform. This focus on efficiency minimized downtime and allowed agents to begin working immediately.
Agent Portal
We made sure the dialer theme had a simple Agent Portal, putting everything agents needed—tools and customer details—in one spot. This helped them work faster and spend less time on each call.
Agent Call Answering Screen
A streamlined Agent Call Answering Screen, designed for rapid information access and efficient call handling. To help agents answer quickly, we laid out the customer’s information and call options in a simple, easy-to-understand way.
Agent Web Phone
We implemented a user-friendly Agent Web Phone for the BERK Client, providing agents with clear call controls and essential call information at their fingertips. This web-based solution enhanced accessibility and simplified call management.
Partner with us
Your trusted advisor in contact center solutions. Create exceptional customer journeys.
Get in touch with us today to discuss your needs and discover how we can tailor a solution for your business. Contact us to Schedule a Consultation Now!
