Agent Action Panel
The Agent Action Panel gives agents instant access to key call controls directly within the browser. From dialing to transferring calls, everything is one click away. Designed for speed and simplicity, it ensures smoother workflows.
Disposition Panel Management
Easily update call outcomes with the Disposition Panel. Agents can categorize every interaction in real-time for accurate reporting. This helps supervisors track performance and campaign results effectively.
Agent Info Panel
The Agent Info Panel provides a live snapshot of your agents, detailing who is logged in, who is on an active call, and their overall output. It helps managers monitor efficiency without extra tools. Agents also gain transparency into their performance.
Agent Call Log
View complete call history directly within the browser. The Agent Call Log keeps track of inbound and outbound calls with timestamps and duration. Perfect for monitoring agent activity and ensuring compliance.
Customer Details Form
Agents can capture and update customer data during live calls. The Customer Details Form ensures no critical information is missed. It integrates seamlessly with the dialer for smarter conversations.
Online Agents - Status View
Monitor your team’s availability with the Online Agents Status View. Supervisors can see who’s online, busy, or idle at any moment. It ensures better workload distribution and improved call handling.
Call Popup - Customer Details
A smart call popup instantly shows customer details as the call connects. This empowers agents with context before speaking. It helps build stronger, more personalized interactions.
Customer Details & Call Form Screen
This unified screen merges customer information with call handling options. Agents can view, update, and act on data while talking. It reduces toggling between systems and boosts efficiency.
Call End Screen
Once a call ends, the Call End Screen provides a quick summary of interaction details. Agents can log notes, update disposition, and prepare for the next task. It ensures smooth wrap-up without delays.
Partner with us
Your trusted advisor in contact center solutions. Create exceptional customer journeys.
Get in touch with us today to discuss your needs and discover how we can tailor a solution for your business. Contact us to Schedule a Consultation Now!
