To become a brand that customers love and are loyal to, you need to give them a compelling reason to do so. An important way to do this is through exceptional customer service.

One-to-one communication is becoming increasingly important in reshaping the modern business landscape. The global end-to-end communication solutions market share is expected to witness a CAGR of 18% between 2022 and 2030.

With today’s automated phone software, predictive and powerful automated and intelligent phone solutions improve efficiency in the day-to-day operations of call centers. Mobile phones and power users are specifically designed to increase productivity among your agents and eliminate idle moments between calls.

Time is money in the healthcare industry. When lives are at stake, not a minute can be wasted. The role of Voice broadcasting in the healthcare industry is very important.

Several Dialing Technologies have changed the way contact centers work. They eliminate the need for operators to manually dial all the numbers in their phone book.

Think about your personal phone usage. Most people check their phone first thing in the morning. Plus, they usually last all day. SMS Broadcasting helps users send bulk text messages.

In the not-so-distant past, customers had several options when contacting a company. Today, customers can use chatbots, email, live chat, phone zoom, social media, and more to communicate with brands.

Lead generation is a challenge for any business. Although there are many ways to go forward, in this article we will discuss the most unique and effective audio streaming tools provided by Kingasterisk Technologies.

Agent Time Detail In this report you can view how much time agents spent on what. Time Clock :- Time the agent has logged in to the time clock. Agent Time :- Total time on the system (WAIT + TALK + DISPO + PAUSE). Wait :- Time the agent waits for a call. Talk :- […]

Kingasterisk Technologies’s dialer software is an automated solution that allows agents to connect with potential customers. The tool filters out calls that aren’t answered, sent to voicemail, disconnected or busy.

With the wide array of recent technological advancements, call centers can use a variety of sophisticated call-related software to maximize agent productivity and enhance customer experiences.

There are many reasons to use voice broadcasting. With Voice Broadcasting you can reach thousands of people in some minutes. It saves you both time and money.

Soundbox dialer is the cost effective software for small or big businesses. By simply pressing a button in this software, agents can communicate with customers and customers feel like they are talking to a live agent.

In today’s time, people from children to the elderly are using mobile phones. This is why today’s companies, whether small or large, national or multinational, are looking for reliable and secure telephony solutions.

SMS Broadcasting is the process of sending bulk text messages to a group of customers. And SMS broadcasting software allows this process. If you send text messages manually, it takes a lot of time and also increases the chances of human error.

Voice broadcasting is a software that can be used to reach a large number of audience in a few minutes. You can deliver your message to a large number of audience at the same time.

In modern times, small to big businesses are using cold calling to increase sales and their business growth. As the competition in the market increases, businesses are now using the latest technologies in marketing.

Click-to-call is an easy way for your agents to contact your customers. Click to Call, also called click-for-talk or click-to-dial, refers to a type of digital communication in which a person clicks a button.

A predictive dialer is an one type of outbound dialer that is automated dialing from a contact list. It automatically calls numbers until it detects a connection, then passes the call to a live agent.

In modern times, many call centers are using dialer software to increase their productivity and they are increasing their agent’s efficiency by dialer. There are different types of dialer like, predictive dialer, auto dialer, preview dialer, progressive dialer and power dialer.

An auto dialer is a special type of outbound dialer software that automatically dials telephone numbers from contact list. Once the call is answered, the auto dialer will either connect the caller to a person or a prerecorded message.

Reach large number of people in the just one click. Use voice broadcasting software for promotions, updates, building closure and sending information quickly.