To become a brand that customers love and are loyal to, you need to give them a compelling reason to do so. An important way to do this is through exceptional customer service.

One-to-one communication is becoming increasingly important in reshaping the modern business landscape. The global end-to-end communication solutions market share is expected to witness a CAGR of 18% between 2022 and 2030.

With today’s automated phone software, predictive and powerful automated and intelligent phone solutions improve efficiency in the day-to-day operations of call centers. Mobile phones and power users are specifically designed to increase productivity among your agents and eliminate idle moments between calls.

Time is money in the healthcare industry. When lives are at stake, not a minute can be wasted. The role of Voice broadcasting in the healthcare industry is very important.

Several Dialing Technologies have changed the way contact centers work. They eliminate the need for operators to manually dial all the numbers in their phone book.

Think about your personal phone usage. Most people check their phone first thing in the morning. Plus, they usually last all day. SMS Broadcasting helps users send bulk text messages.

In the not-so-distant past, customers had several options when contacting a company. Today, customers can use chatbots, email, live chat, phone zoom, social media, and more to communicate with brands.

Lead generation is a challenge for any business. Although there are many ways to go forward, in this article we will discuss the most unique and effective audio streaming tools provided by Kingasterisk Technologies.

You will need to use the wealth of digital data at your fingertips to improve the overall effectiveness, efficiency, productivity and intelligence of your contact center.

Agent Time Detail In this report you can view how much time agents spent on what. Time Clock :- Time the agent has logged in to the time clock. Agent Time :- Total time on the system (WAIT + TALK + DISPO + PAUSE). Wait :- Time the agent waits for a call. Talk :- […]

Kingasterisk Technologies’s dialer software is an automated solution that allows agents to connect with potential customers. The tool filters out calls that aren’t answered, sent to voicemail, disconnected or busy.

With the wide array of recent technological advancements, call centers can use a variety of sophisticated call-related software to maximize agent productivity and enhance customer experiences.

Call forwarding is one of the most important features which ensures that users never miss a phone call.

A private branch exchange (PBX) is a business-grade telephone system. This is a workplace telephone system that allows businesses to switch calls between users on local lines as well as offering access to external phone lines.

Have you ever been looking for different types of outbound dialers and campaign execution? Kingasterisk Technologies provide more than just one type of dialer.

In a business environment, IVR or Interactive Voice Response pertains to a large number of people that encompasses the company’s entire software-based communication system.

There are many reasons to use voice broadcasting. With Voice Broadcasting you can reach thousands of people in some minutes. It saves you both time and money.

Dialer is a type of call center software that is used to make calls to customers from outbound call centers or blended call centers through automated dialing.

Soundbox dialer is the cost effective software for small or big businesses. By simply pressing a button in this software, agents can communicate with customers and customers feel like they are talking to a live agent.

Are you thinking of using the PBX system in your business? It is a smart choice for your business. Using PBX you can run your business’s phone system on internet connection.

In today’s time, people from children to the elderly are using mobile phones. This is why today’s companies, whether small or large, national or multinational, are looking for reliable and secure telephony solutions.

In modern times, customers want to connect with companies as quickly as possible. An IVR system is a must for any call center. It handles inbound calls well and also helps the company to provide quick support to their customers.

Call forwarding is the process of redirecting incoming calls from one number to another number. Call forwarding software allows you to do this process. The caller does not even know that the call is being forward.

VoIP billing software is a very effective way for businesses that provide VoIP solutions. They can accurately manage their billing process with the help of VoIP billing system.

Every business wants to provide the best support and service to its customers. They want to give maximum satisfaction to their customers. This is possible only when businesses value their customers’ time and solve their problems quickly.

Voice broadcasting is a software that can be used to reach a large number of audience in a few minutes. You can deliver your message to a large number of audience at the same time.

In modern times, small to big businesses are using cold calling to increase sales and their business growth. As the competition in the market increases, businesses are now using the latest technologies in marketing.

Soundbox dialer allows you to play sound files through just clicking on a button. It is a cost effective solution for call centers located in countries like, USA and UK. Agents can communicate with their customers by clicking on voice buttons.

SMS Broadcasting is a powerful tool that allows businesses to quickly send text messages to their customers promptly. It also provides an opportunity for more ROI by increasing their brand awareness, customer engagement and more sales.

Call tracking software gives you detailed attribution for all your inbound call traffic and forward inbound calls to another number. Attribution from a call tracking system makes it easy for businesses to streamline campaigns for more high-quality leads.

Click-to-call is an easy way for your agents to contact your customers. Click to Call, also called click-for-talk or click-to-dial, refers to a type of digital communication in which a person clicks a button.

VoIP billing software are the wisest choices for several providers looking for reliability and career grade performance by providing various services. VoIP billing software lets service providers effectively manage and properly bill the VoIP usage.

A Private Branch Exchange (PBX) is a telephone switching system that’s accessible over a network in the cloud. This system also enables users to share several external telephone lines.

IVR is an automated telephone system that combines pre-recorded messages with a DTMF interface to engage callers, allowing them to provide and access information without a live agent.

A predictive dialer is an one type of outbound dialer that is automated dialing from a contact list. It automatically calls numbers until it detects a connection, then passes the call to a live agent.

In modern times, many call centers are using dialer software to increase their productivity and they are increasing their agent’s efficiency by dialer. There are different types of dialer like, predictive dialer, auto dialer, preview dialer, progressive dialer and power dialer.

An auto dialer is a special type of outbound dialer software that automatically dials telephone numbers from contact list. Once the call is answered, the auto dialer will either connect the caller to a person or a prerecorded message.

Reach large number of people in the just one click. Use voice broadcasting software for promotions, updates, building closure and sending information quickly.