Progressive Dialers
Preview & progressive dialer solution

The Impact of Progressive Dialers on Accelerated Performance

Did you know that businesses using advanced dialing solutions witness a whopping 30% boost in productivity? 

At KingAsterisk Technologies, we’re dedicated to improving your team’s communication. In this blog, we will understand the impact of Progressive Dialers, investigating their advantages, high level arrangements, and how they improve your proficiency at a very minimal cost.

Have you ever been annoyed by being flooded with calls or waiting for a call to connect?

Understanding Progressive Dialers

Ever wondered how some call centers seem to effortlessly manage calls, connecting agents with leads seamlessly?

Modern dialer technology is based on progressive dialing systems. They offer intelligent dialing automation that adjusts to your specific needs, going above and beyond the norm. They intelligently dial numbers based on agent availability, ensuring no time is wasted. Monitor agent performance and call success, and adjust your strategy for best results.

Progressive Dialer: Next-Gen Dialing Platforms

Did you know? Progressive Dialers analyze real-time data to make sure you’re always connecting with the right leads at the right time.
The way you connect with your audience is redefined by our advanced calling solutions, also known as next-generation dialing platforms. Analyzing call patterns, identifying trends – it’s like having a data scientist for your call center.

Dialing Automation Technology

Did you know that automated dialers significantly reduce errors? 

Yep, that’s right. No more misdials or awkward silences. Every number is dialed with precision, making sure you’re always one step ahead. Dialing Automation Technology ensures accuracy. 

Picture this: a dialing system that adapts to your pace, intelligently optimizing call queues. That’s dialing automation technology. It adapts to your workflow, ensuring you’re not rushing through calls or waiting idly. 

Efficiency Meets Affordability with Vicidial

Ever wished your agents could make more calls without burning out?

KingAsterisk Technologies takes it a step further. We offer a free-of-cost installation and configuration of Vicidial, our preferred dialing solution. Our nonstop help guarantees that your tasks run as expected, regardless of time.

When it comes to Progressive Dialers, think beyond the basics. Our advanced dialing solutions and next-gen dialing platforms redefine industry standards, making your communication strategy not just effective but innovative as well.

Did you know? Vicidial’s analytics empower you to identify trends and optimize your approach for better results.

Important Note: Vicidial Installation Offer

As part of our commitment to providing value, KingAsterisk Technologies installs and configures your Vicidial for free. 

Conclusion

The data doesn’t lie: modern dialer systems equipped with intelligent automation technology redefine the efficiency game. At KingAsterisk Technologies, Our advanced dialing solutions redefine industry standards.  

So, are you ready to upgrade? Reach out to our experts for a free demo and more information.

progressive-dialer
Preview & progressive dialer solution

What is Progressive Dialer?

With the wide array of recent technological advancements, call centers can use a variety of sophisticated call-related software to maximize agent productivity and enhance customer experiences.

One such tool is the Progressive dialer. It is use to help call center agents save considerable time and effort when making calls.

Progressive Dialing covers the “middle ground” between manual dialing, and the more advanced Predictive Dialer solutions.

What is a Progressive Dialer?

Progressive dialing is an automated dialing technique. It presents contact information to the call center agent prior to dialing the phone number. The agent is given a specific amount of time to perform this review prior to the dialer automatically placing the call. 

A progressive dialer provided by Kingasterisk Technologies is the software that works through a pre-prepared list of numbers. 

The display presents agents with important customer information that’s relevant to each number before it is dial. A call is only initiate once the agent indicates they have finished reading the pre-call information.

There are measures in place to ensure that calls which go straight to voicemail disconnect immediately, and those that ring continually disconnect after a set amount of time. As a result, the call center can reduce monotonous tasks, which helps boost efficiency and costs.

The automated nature of this technology makes it ideal for businesses involved with telemarketing. Because progressive dialers make calls one after another, utilizing the availability of agents to initiate the calls.

What is the Purpose of a Progressive Dialer?

  • When call centers employ the use of progressive dialers, agents can save considerable time. They don’t have to manually look for and then dial customer numbers for outbound calls.
  • A Progressive Dialer also ensures that an agent is available immediately to speak to the customer as soon as they pick up the phone.
  • By minimizing silent calls, you’re better position to nurture more leads and improve agent output.
  • Progressive dialer allows agents to review customer information before automatically placing the call as well. So, you can also enhance the customer experience through more personalized interactions.
  • A progressive dialer leverages auto dialer software to help call center agents maintain a consistent pace of dialing.

Progressive Dialers are use in any vertical, for customer service, sales, telemarketing, collections and any other environment. Which requires making outbound calls from a list.

This auto dialer system is widely used in outbound call centers.

Rather than manually selecting a customer, input their number, and initiate the call, an auto dialer automatically presents agents with the next customer in a company’s list.

Typically, the call to this next customer will automatically be initiate after a set period of time.

Progressive dialing is a common use of call center automation that can increase agent productivity and efficiency by shortening the amount of time between calls, as well as the amount of repetitive, manual input required to dial customers.

The major distinction that sets progressive dialers apart from predictive dialers is that the progressive dialing system waits for an agent to complete their current call before dialing the next number.

Besides, it dials only one number per each available contact center agent. Example, if there are 10 available agents, the dialer places 10 calls.

With the progressive dialing mode, the system analyzes the calling statistics such as the rate of connection and the abandonment rate to determine the pace of dialing.

How Does a Progressive Dialer Work?

Progressive dialer software dials customer phone numbers at a ratio of one call per agent. That means that each time an agent finishes a call, the next lead will be automatically dial.

Most progressive dialers allow managers to customize the length and nature of this interval between calls. Calls can be initiate by agents with a manual click or completed automatically after a predetermined amount of time.

In either case, progressive dialing gives agents time to review each customer record before dialing. 
This software provided by Kingasterisk Technologies dials phone numbers from the database. It connects agents to calls only when there is a live contact on the line bypassing busy lines, answering machines and unresponsive numbers.

Uses of Progressive Dialer:

  • Above and beyond time-saving, our Progressive Dialer software also ensures that an agent is available immediately to speak to the customer as soon as they pick up the phone.
  • A progressive dialer is particularly useful for targeted outbound campaigns such as welcome calls and follow-ups.
  • By minimizing silent calls, you’re better position to nurture more leads and improve agent output.
  • Since a progressive dialer allows agents to review customer information before automatically placing the call as well. You can also enhance the customer experience through more personalized interactions.

Agents can review customer information and prepare themselves for the call accordingly before the number is dial.

While some large call centers use predictive dialers, progressive dialers can provide a greater sense of control, as they require a lower level of automation. 

They only ever dial one number at a time as well. So, you don’t need to worry about recurring agent availability mishaps.

Progressive dialers can be use in a variety of industries for a range of purposes. Such as, outbound sales, telemarketing, collections, customer service follow-up calls, etc. 

The dialing rate of a progressive dialer is lower than that of a predictive dialer. So, it is considered as less efficient dialing mode. It is not recommended to use in cases when agents need to make outbound calls over hundreds or thousands of contacts.

Benefits of Progressive Dialer:

Increased Agent Efficiency

Progressive dialers dial numbers automatically and filter out busy lines, answering machines and disconnected numbers. As a result, agents don’t have to waste time on manual dialing and failed calls.

Fewer Hang-ups

As progressive dialers ensure agent availability (there’s always an available agent ready to handle the call, once it’s connected), it reduces wait times and results in fewer dropped calls in comparison to predictive dialers.

Better Goal Conversion

Reduced call abandonment means improved call connection ratio and higher agent talk time that may lead to increased goal conversion rates (sales, collections, etc.) and better customer satisfaction.

Lower Call Abandonment 

Because progressive dialers only dial one number at a time, which reduces the risk of agent availability issues.

Greater Customer Engagement

Because agents have useful customer insights before any interactions, which helps to guide the conversations.

Better Lead Conversion

Thanks to the agents’ ability to deliver highly personalized experiences that turn more prospects into paying customers.

Comprehensive real-time reporting including volume of calls and access to call recordings, which enables leadership to track performance and initiate improvements.

Connect to more customers and prospects.

Conclusion

Automated outbound calling on a daily basis can be stressful in the long-term but the right software will relieve some of the pressure.

A progressive dialer by Kingasterisk Technologies  helps increase agent productivity and reduce call abandonment while improving customer engagement and boosting conversions for your call center.

This means that progressive dialing is a very customer friendly approach.

The dialer ensures that an agent is available immediately to handle the interaction as soon as the customer picks up the phone. Therefore, abandoned calls are not likely. 

Increase connection efficiencies by optimizing every second of your agent’s talk time. Kingasterisk Technologies progressive call dialer prioritizes the pace in which your campaign or database is dialed by agent availability and recent abandonment rates.

With this call center software feature, your agents are only connected to calls where there is a live contact on the line, not an answering machine, disconnected number, or busy signal.

preview-dialer-software
Preview & progressive dialer solution

Boost Your Sales Efficiency with Preview Dialer Software

As a business owner or sales manager, you know that effective sales is the key to success. One way to improve sales productivity is to invest in front-end communication software. Preview dialing software can help your sales team increase their productivity and increase  overall sales.

In this blog, we will discuss the benefits of preview dialer software and how it can help you grow your business. 

Here are some of the benefits of preview dialer software:  

Improve Efficiency 

Preview dialer software can help your sales team  be more efficient. The sales team can use the software to dial numbers automatically instead of wasting time dialing numbers manually. 

The software will also provide your team with the necessary information about the prospect before making the call. This will help them prepare better and increase their chances of selling.

Better Lead Management 

With a preview dialer, you can easily manage your leads. The software allows you to organize and prioritize your leads  based on their potential. You can also track the progress of your leads and ensure  your sales team follows up immediately.

Increase Sales 

With call preview  software, your sales team can make more calls in less time. This means  they  have more opportunities to close deals and increase sales. The software will also help your team  focus on the most promising leads, thereby increasing sales opportunities. 

Customizable Functions 

Preview dialer software can be customized to meet your specific business needs. You can choose from a variety of features and tools to create the solution that works best for you. This will help you improve your sales process and increase efficiency.

Easy to Integrate 

The preview dialer software easily integrates with your existing CRM system. This means  your sales team has access to all the  information they need about a prospect before they make the call. The software also allows you to track and analyze the performance of your sales team, which will help you  make data-driven decisions.

Better Customer Experience 

Preview Dialer can help  improve the customer experience. The program will provide the sales team with the necessary information about the potential customer before contacting them. This will allow your team to design presentations for potential customers and provide them with a personalized experience. 

Usability

Preview Dialer is a cost-effective solution for businesses of all sizes. This software will help you  save time and increase sales, resulting in a higher return on investment. Kingasterisk offers affordable call preview  software to help your business  grow.

Security and Compliance 

The Preview  software is designed with security and compliance in mind. They use the latest security protocols to protect your data and ensure that  only  authorized users can access it. The software also complies with all applicable regulations and standards. 

Why Choose Kingasterisk Technology?

We can help your business by providing  high-quality call preview  software  tailored to  your specific needs. 

Here are some of the ways Kingasterisk can help you: 

Consulting Analysis 

We will conduct consulting and analysis for your business to understand your unique needs. They will work with you to define your sales goals and design a solution that meets your goals. 

Training and Support 

We offer training and support to help your sales team  get the most out of the software. They offer a comprehensive training program to ensure  your team is comfortable using the software. They also offer ongoing support to answer any questions or concerns  you may have.

It Adapts 

Kingasterisk’s call preview  software is customizable, which means  they can tailor a solution to meet your specific needs. They will work with you to identify the features and tools  you need to improve your sales process and increase efficiency. 

Implementation

Kingasterisk will seamlessly deploy preview calling software  into your existing infrastructure. They will ensure that the software is integrated with your CRM system and provide  your sales force with all the necessary training.

Expandability 

We call preview  software is scalable to grow with your business. Regardless of the size of your sales force, the software can be customized to meet your needs. This means  you can add more users and features as your business grows. 

Support is Ongoing 

We provides ongoing support to keep your software  running smoothly. They offer technical support and take care of any questions or concerns  you may have. They also offer regular updates and upgrades to keep the software up-to-date.

Acceptable Price 

We offers affordable pricing for its preview program. They offer flexible pricing plans  designed to meet the needs of businesses of all sizes. This means  you can access  high-quality communication software without breaking the bank.

Conclusion 

In conclusion, Preview dialer is an invaluable tool for companies looking to increase sales productivity. With the right software, your sales team can make more calls in less time, improve lead management, and deliver a better customer experience. 

If you are looking for  reliable and cost-effective preview calling software,  Kingasterisk is a company worth considering. Kingasterisk offers high-quality call preview  software that can help your sales team  achieve their goals.

Contact us today to learn more about our communication software solutions.