With today’s automated phone software, predictive and powerful automated and intelligent phone solutions improve efficiency in the day-to-day operations of call centers. Mobile phones and power users are specifically designed to increase productivity among your agents and eliminate idle moments between calls.
Several Dialing Technologies have changed the way contact centers work. They eliminate the need for operators to manually dial all the numbers in their phone book.
You will need to use the wealth of digital data at your fingertips to improve the overall effectiveness, efficiency, productivity and intelligence of your contact center.
Agent Time Detail In this report you can view how much time agents spent on what. Time Clock :- Time the agent has logged in to the time clock. Agent Time :- Total time on the system (WAIT + TALK + DISPO + PAUSE). Wait :- Time the agent waits for a call. Talk :- […]
Kingasterisk Technologies’s dialer software is an automated solution that allows agents to connect with potential customers. The tool filters out calls that aren’t answered, sent to voicemail, disconnected or busy.
With the wide array of recent technological advancements, call centers can use a variety of sophisticated call-related software to maximize agent productivity and enhance customer experiences.